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Simplify. Adapt. Optimize.

Develop a New Revenue Stream While


Increasing Sales of Cisco Products

January 2011
About Vyopta
• General
o Leadership team previously co-founded software company acquired by
Oracle
o Serving many Fortune 500 organizations
o Develop innovative software applications that video-enable and optimize
business processes
o Awarded “11th of Top 50 Fastest Growing Companies in Central TX”, 2010
• Vyopta Products
o vControl®
o vAnalytics
o vAdapt Suite
• Cisco Development Partner
o Integrate with Cisco TelePresence, Digital Signage and UC Platforms

www.vyopta.com 2
Key Challenges faced by Cisco Resellers

Sales Services
• Increase revenue without • Deliver exceptional
sacrificing profit customer experience
o Bonus: Accelerate sales of o Provide simple video access
Cisco products to support
• Differentiate from • Reduce costs of services
competition o Reporting and analytics for
o Offer unique and high value MSP services
solutions o Customer support

www.vyopta.com 3
vControl®
Vyopta vControl®
Standard User
• Simplify user experience with Cisco
video endpoints
o Click-to-call and easy control of select
features on Cisco MCU
Professional User
o Reduce complexity of room systems
• Enable multimedia compositing
• Integrate with:
o Vyopta vAnalytics to measure utilization
by user of shared and personal video
endpoints
o Vyopta vAdapt to support video
concierge services for conference rooms
• Operate on Microsoft Windows and
Apple iOS devices
www.vyopta.com 5
vAnalytics
Vyopta vAnalytics
Measure key performance indicators and mine relevant data to continually
optimize organizational performance for best outcomes when using video
communications

Traditional Approach New Approach

Instinct and intuition Fact-driven

Corrective Directive

Years, months, weeks Hours and days

Human insight Applied semantics

Decision support Action support

Efficient Optimized

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vAnalytics - How it Works
Collect wide variety of data for varied users

Standards Compliant
Endpoints
Video
Data Cisco Tandberg Management
Infrastructure

UC Systems
UC +
Analytics Business
Voice Voice Telephony Users
Data Systems Engine

Vyopta vAdapt
Suite
Business Financial/
Technical
Data Operations IT Sys
Users
Client Hierarchies

www.vyopta.com 8
vAnalytics Lite – How it Works
Capture relevant utilization data and automate processing, creation and delivery of
customer reports

Standard Reports

Cisco TMS
Flat File End Users
Data

Polycom Analytics
CMA Flat
File Data Engine

Other

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vAdapt Suite
Vyopta vAdapt Suite

• At a time when business activity has slowed and


profits have dropped, businesses need ways to
increase sales and reduce costs
• Vyopta vAdapt software suite can help businesses
utilize Cisco Telepresence video to much more
efficiently serve and sell to customers while creating
a strong competitive edge.
• Vyopta vAdapt is optimized for a broad range of
market segments, including retail, financial,
healthcare and others.

www.vyopta.com 11
Vyopta vAdapt On-Demand Access Solution
with Cisco TelePresence and Digital Signage
Customer @ Point of Experts @ Virtual Office Location(s)
 Service
 • Vyopta finds 1st
 available expert
• Vyopta enables
Vyopta kiosk presenting PC
solution information

- OR -
Vyopta displays
customer commercial 

 Vyopta records events


and optionally records Expert1 may connect
additional expert2 to complete
media
Vyopta private room services
solution
Business View
- OR - 
• Vyopta provides actionable
insight to operations and system
Vyopta
• Vyopta enables optimal
video portal
management of operation and
resources
www.vyopta.com 12
Example of Making Customer Experience Simple and
Valuable
Navigate Customer to
Reach Correct Expert
Satisfied Connect
Customer Customer with
Correct Expert

Adapt System to Support Required Bank Workflow

English

Start French End

Vyopta system initiates video


call, places customer in queue,
presents video commercial and
connects with 1st available
remote expert
Customer starts Employee Customer After call ends,
Customer selects Customer selects
workflow by enters ID (or presented customer answers
language LOB of interest
pressing touch Customer option to end survey question(s)
preference
screen enters Acct #) call -- Optional

www.vyopta.com 13
Key Capabilities of Vyopta vAdapt Solution

• Automate and manage • Deliver targeted content to


workflows customer
o Support on-demand access to o Standardize and tailor messaging
dedicated pool of virtual experts to customer
o Support scheduled access to • Survey customers
specific virtual expert
o Measure customer satisfaction
• Specialized sales expert, personal
financial advisor, doctor • Connect staff at point-of-
• Connect customer with service with Marketing and
RIGHT expert(s) using video Corporate Development
o Enable end user to more o Reduce education cycle time for
efficiently sell products and new product introductions and
services at the point-of-sale new employee onboarding
o Deliver a high-quality customer
services more cost-effectively

www.vyopta.com 14
Business Analytics and Reporting to Maximize
Performance
Statistics by Queue/Agent/Kiosk
Point-of-Service Survey Results

www.vyopta.com 15
SOLUTION DELIVERY OPTIONS

www.vyopta.com 16
Vyopta Solution Delivery Options by Product

SW License
Product Cloud Service (On-premise @
Client Site)
vControl Services Yes --
vControl Server (Enterprise Edition) -- Yes

vAnalytics Lite Yes --


vAnalytics Yes --
vAnalytics (Enterprise Edition) -- Yes

vAdapt Services Yes --


vAdapt Suite (Enterprise Edition) -- Yes

www.vyopta.com 17
Why Partner with Vyopta

Vyopta committed to helping


you:
• Win more deal opportunities
with Vyopta and Cisco
• Offer best-of-breed
customer-centric solutions
• Deliver highly reliable and
scalable solutions

www.vyopta.com 18

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