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CONSUMER LEARNING
 
Learning
The process by which individuals acquire thepurchase and consumption knowledge andexperience that they apply to future relatedbehavior
Marketers must teach consumers:
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where to buy
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how to use
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how to maintain
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how to dispose of products
 
Learning Theories
Behavioral Theories
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B
ased on observablebehaviors (responses)that occur as the resultof exposure to stimuli
C
ognitive Theories
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Learning based onmental informationprocessing
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Often in response toproblem solving
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