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Performance Improvement

Performance Improvement

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Published by: Ahmed Zeen EL Abeden on Feb 11, 2011
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The Assessment Book:
 Applied Strategic Thinking and Performance Improvement ThroughSelf-Assessments
 
Roger Kaufman, CPT, PhDIngrid Guerra-López, PhD
withRyan Watkins, PhDandDoug Leigh, PhD
HRD Press, Inc.
Amherst
Massachusetts
 
 Copyright © 2008, Roger Kaufman and Ingrid Guerra-LópezPublished by: HRD Press, Inc.22 Amherst RoadAmherst, MA 01002800-822-2801 (U.S. and Canada)413-253-3488413-253-3490 (fax)www.hrdpress.comAll rights reserved. Printed in the United States of America. No part of this material maybe reproduced or utilized in any form or by any means, electronic or mechanical,including photocopying, recording, or by any information storage and retrieval systemwithout written permission from the author.ISBN 978-1-59996-128-6Production services by Jean MillerEditorial services by Sally FarnhamCover design by Eileen Klockars
 
 
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iii
 
Table of Contents
 
Introduction
.............................................................................................................................. 1
Chapter 1: The Basics of Mega Thinking and Planning—The Rationale for theSeven Self-Assessment Instruments
..................................................................................... 5Introduction......................................................................................................................... 5The Societal Value-Added Perspective and Frame of Mind.............................................. 5Guide One: The Organizational Elements Model (OEM)........................................... 6Guide Two: Six Critical Success Factors.................................................................... 6Guide Three: A Six-Step Problem-Solving Model..................................................... 10New Realities for Organizational Success.......................................................................... 11Mega Planning Framework......................................................................................... 12What does all of this have to do with this book?................................................................ 13Related References............................................................................................................. 13
Chapter 2: Assessment Instruments: What are they and how can they be useful?
........... 17Questionnaires.................................................................................................................... 18Considerations for Design and Development.............................................................. 18What data should be collected?................................................................................... 19Questionnaire Structure............................................................................................... 19Length.......................................................................................................................... 20Suggested Data Analysis Approach for These Instruments............................................... 20Displaying Response Data........................................................................................... 22Interpretation and Required Action............................................................................. 24Related References............................................................................................................. 24
Chapter 3: Strategic Thinking and Planning—How Your OrganizationGoes About It (and Finding out What it Might Want to Change)
.................................... 25How to Complete This Survey........................................................................................... 25
Strategic Thinking and Planning Survey
..................................................................... 26Once Data Is Collected and Analyzed................................................................................ 28The Meaning of Gaps in Results................................................................................. 28When There are No Gaps in Results........................................................................... 29Using the Results of This Survey....................................................................................... 29Related References............................................................................................................. 30
Chapter 4: Needs Assessment, Determination, and Your Organization’s Success
............ 33How to Complete This Assessment.................................................................................... 34
 Needs Assessment 
........................................................................................................ 35What the Results Mean....................................................................................................... 40When There Are No Gaps.................................................................................................. 40The Meaning of Gaps......................................................................................................... 40How the Organization Perceives Needs Assessment.................................................. 41What the Organization Includes When Doing Needs Assessments............................ 41How the Organization Goes About Needs Assessment.............................................. 41

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