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Table Of Contents

DEFINITION OF COMMUNICATION
KEY ELEMENTS IN COMMUNICATION
COMMUNICATION TOOLS
HOW WE GET AND USE INFORMATION
NONVERBAL COMMUNICATION
APPLICATIONS OF COMMUNICATION SKILLS
SPEAKING SKILLS: WHAT TO SAY AND HOW TO SAY IT
CONFLICT, CRITICISM, ANGER
TELEPHONE SKILLS
3 – Written Communication
MEMOS, LETTERS, NOTES, REPORTS
FAXES
WEB SITES
EMAIL
4 - Nonverbal Communication
BEHAVIOR
BODY LANGUAGE
SPACE
ATTITUDE
5 – Communication with the Public
PUBLIC RELATIONS AND HOW TO USE IT
CUSTOMER SERVICE
SUPERVISORS
EMPLOYEES
7 – Communication with your Governing Board
THE TEN COMMANDMENTS OF POLITICAL ENGINEERING
SPEAK THE SAME LANGUAGE
POLITICS
SEEK TRAINING
BE AVAILABLE, VISIBLE, INFORMED, TRUTHFUL
REPORT YOUR ACCOMPLISHMENTS
Appendix A Publication Resources
Appendix B Internet Resources
Appendix C Videotape and DVD Resources
Appendix D Sample Inquiry/Complaint Form
Appendix E Fax Cover Form
Appendix F Sample Road Work Notice
Appendix G Sample Press Release
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communication_skills-web

communication_skills-web

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Published by John Harmsworth

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Published by: John Harmsworth on Feb 14, 2011
Copyright:Attribution Non-commercial

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11/15/2011

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