Professional Documents
Culture Documents
By Atul Gawande
Study in Karachi. Soap, some with antibacterial qualities distributed. Antibacterial or not, caused
++ improvements in hygiene. Soap was a vehicle for change.
Columbus Children’s Hospital. Pediatric surgeon was also a pilot. He did a cleared for takeoff
checklist.
As medical and surgical complexity increased, surgeons continued to operate as centralized stars
in theaters, not as a team.
Do confirm checklist. Read checklist and report what is done. 5-9 items ideal.
We are obsessed with the right parts (best doctor, best medicines, best machines). But real
excellence comes from systems.