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Table Of Contents

Software Certification Overview
Application-Examination Eligibility Requirements
Calculate Your CSQA CBOK Competency Rating
CSQA 2006 Skill Assessment Worksheet
Quality Principles
Vocabulary of Quality 41
Vocabulary of Quality
The Different Views of Quality
The Two Quality Gaps
Quality Attributes for an Information System
Quality Concepts and Practices
PDCA Cycle
Cost of Quality
Six Sigma Quality
Baselining and Benchmarking
Earned Value
Quality Control and Quality Assurance
Quality Control
Understanding and Using the Just-In-Time (JIT) Technique
Differentiating Between Quality Control and Quality Assurance
Quality Pioneers Approach to Quality
Dr. W. Edwards Deming
Philip Crosby
New Behaviors for Management
Empowerment of Employees
Quality Management Infrastructure
Quality Council
Management Committees
Teams and Work Groups
The Six Attributes of an Effective Quality Environment
Setting the Proper “Tone” at the Top
Code of Ethics and Conduct
Open Communications
Monitoring Compliance to Organizational Policies and Procedures
Enforcement of Organizational Policies and Procedures
Quality Baselines
Quality Baseline Concepts 125
Quality Baseline Concepts
Baselines Defined
Types of Baselines
Conducting Baseline Studies
Methods Used for Establishing Baselines
Customer Surveys
Benchmarking to Establish a Baseline Goal
Assessments against Management Established Criteria
Assessments against Industry Models
Model and Assessment Fundamentals
Purpose of a Model
Types of Models (Staged and Continuous)
Model Selection Process
Using Models for Assessment and Baselines
ISO 9001:2000
ISO/IEC 12207: Information Technology – Software Life Cycle Processes
ISO/IEC 15504: Process Assessment
Post-Implementation Audits
Quality Assurance
Establishing a Function to Promote and Manage Quality 165
Establishing a Function to Promote and Manage Quality
The Challenges of Implementing a Quality Function
How the Quality Function Matures Over Time
Support in Corporate Quality Management Environment
Implementing an IT Quality Function
Quality Tools
Management Tools
Presentation Tools
The Deployment Process
Critical Success Factors for Deployment
Internal Auditing and Quality Assurance
Types of Internal Audits
Differences in Responsibilities
Quality Planning
Planning Concepts 227
Planning Concepts
The Management Cycle
The Planning Cycle
Integrating Business and Quality Planning
The Fallacy of Having Two Separate Planning Processes
Planning Should be a Single IT Activity
Prerequisites to Quality Planning
The Planning Process
Planning Process Overview
The Six Basic Planning Questions
The Common Activities in the Planning Process
QAI Model and Approach to Mature IT Work Processes
How to Plan the Sequence for Implementing Process Maturity
Define, Build, Implement and Improve Work Processes
Process Management Concepts 281
Process Management Concepts
Definition of a Process
Why Processes Are Needed
Process Workbench and Components
Process Categories
The Process Maturity Continuum
How Processes Are Managed
Process Template
Process Management Processes
Planning Processes
Do Processes
Check Processes
Act Processes
Quality Control Practices
Testing Concepts
The Testers’ Workbench
Test Stages
Independent Testing
Static versus Dynamic Testing
Verification versus Validation
Stress versus Volume versus Performance
Test Objectives
Reviews and Inspections
Developing Testing Methodologies
Acquire and Study the Test Strategy
Determine the Type of Development Project
Determine the Type of Software System
Determine the Project Scope
Identify the Tactical Risks
Determine When Testing Should Occur
Build the System Test Plan
Build the Unit Test Plans
Verification and Validation Methods
Management of Verification and Validation
Verification Techniques
Validation Techniques
Structural and Functional Testing
Software Change Control
Software Configuration Management
Change Control Procedures
Defect Management
Defect Management Process
Defect Reporting
Severity versus Priority
Using Defects for Process Improvement
Metrics and Measurement
Measurement Concepts 339
Measurement Concepts
Standard Units of Measure
Metrics
Objective and Subjective Measurement
Types of Measurement Data
Measures of Central Tendency
Attributes of Good Measurement
Using Quantitative Data to Manage an IT Function
Key Indicators
Measurement in Software
Product Measurement
Process Measurement
Variation and Process Capability
The Measurement Program
Installing the Measurement Program
Common and Special Causes of Variation
Variation and Process Improvement
Process Capability
Risk Management
Defining Risk
Characterizing Risk
Managing Risk
Software Risk Management
Risks of Integrating New Technology
Implementing a Measurement Program
The Need for Measurement
Prerequisites
Internal Control and Security
Principles and Concepts of Internal Control 371
Principles and Concepts of Internal Control
Internal Control and Security Vocabulary and Concepts
Preventive, Detective and Corrective Controls
Risk and Internal Control Models
COSO Enterprise Risk Management (ERM) Model
COSO Internal Control Framework Model
CobiT Model
Building Internal Controls
Perform Risk Assessment
Building Adequate Security
Where Vulnerabilities in Security Occur
Establishing a Security Baseline
Security Awareness Training
Security Practices
Outsourcing, COTS and Contracting Quality
Quality and Outside Software 421
Quality and Outside Software
Purchased COTS software
Outsourced Software
Selecting COTS Software
Assure Completeness of Needs Requirements
Define Critical Success Factor
Assure the Software can be Integrated into Your Business System Work Flow
Demonstrate the Software in Operation
Evaluate People Fit
Acceptance Test the Software Process
Selecting Software Developed by Outside Organizations
Contracting for Software Developed by Outside Organizations
Operating for Software Developed by Outside Organizations
Acceptance Testing
How to Take the CSQA Examination
CSQA Examination Overview 413
CSQA Examination Overview
Guidelines to Answer Questions
Sample CSQA Examination
Vocabulary
References
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2006_CSQA_CBOK

2006_CSQA_CBOK

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Published by Atul Bansal

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Published by: Atul Bansal on Feb 16, 2011
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