I. THE PLAYERS 1, TWIA a. The Claims God: Reggie Warren 22. TWIA is controlled by its Vice President of Claims, Reggie Warren, the proclaimed “Claims God”.* Warren's purpose is to “make lots of money”.* b. The Right Hand Men: Kevin McFarlin and Bill Knarr 23. Kevin McFarlin and Bill Knarr supervised TWIA’s internal operations and the ‘outside adjusting companies.® Knarr however, quickly emerged as Reggie Warren's henchman, orchestrating some of TWIA’s worst conduct. Throughout the internal emails, Knarr defends TWIA’s violations and is unrepentant. 2. The Chosen Ones: Primary Adjusting Companies 24. TWIA maintained six “Primary Adjusting Companies”.’ These included ABJ, Brush Country, Crawford, GAB, Littleton, and Sabine. Prior to Hurricanes Dolly and Ike, these six adjusting companies were the only primary adjusting companies that TWIA used. After Dolly and Ike, these adjusting companies continue to receive the bulk of TWIA’s business. TWIA maintains an incestuous relationship with its six primary adjusting companies. Kevin McFarlin worked for GAB prior to joining TWIA. One of Reggie Warren's sons, Nick, works for TWIA, his wife works for TWIA and his other son Zack is employed by Brush Country along with Reggie Warren's “See “Plaintiff's Exhibit 2", Bates 15139. See “Plaintiff's Exhibit 3°, Bates 261 "Se “Plaintiff's Exhibit 4", Bates 1824 "See “Plaintiff's Exhibit 5", Bates 5735. Page 7