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P. 1
Basic Communication Skills

Basic Communication Skills

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Published by srikanth_g_5

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Published by: srikanth_g_5 on Feb 17, 2011
Copyright:Attribution Non-commercial

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12/31/2011

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Customer Interaction Customer Interaction 
 
D
efining a Customer 
D
efining a Customer 
Those who buy the product that ourThose who buy the product that ourcompany or our partner makescompany or our partner makes
Personnel representing customer(s) arePersonnel representing customer(s) areequally important as the customersequally important as the customers
 Are not the people that you can argue Are not the people that you can arguewithwith
Is the reason I have jobIs the reason I have job
 
Why
hould
we give s 
upportWhy
hould
we give s 
upport
M
ost of the products are bought looking
M
ost of the products are bought lookingat the support that is providedat the support that is provided
Every product that was ever madeEvery product that was ever madeneeds support needs support 
Support people are consideredSupport people are consideredTECHNOLOGY SPECIALISTSTECHNOLOGY SPECIALISTSof theof the product by the customerproduct by the customer

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