Front Office Department

Strategic Objectives and Goals

For the period of MARCH 2011 to MAY 2011

Objectives

1. To maximize the revenue

2. To minimize the cost

3. To maximize the satisfaction of the guest

4. To utilize available IT and technology

5. To develop skill and team spirit of the staff

6. MANTAINE THE HIGH STANDURS OF SERVICE

Strategic Goals

1. Developing and organizing front office operational manuals.

2. Writing job description for ---- job titles by the end of FEB.
2011.

3. Minimize cost of other supplies to _79__% by the end of

MARCH 2011

4. Maximize skill and knowledge of the staff up to 80% by the

end of May. 90% by the end of June 2011.

5. Maximizing customer satisfaction up to 80% by the end of Feb.

2011 and 90% by the end of May. 2011

6. Increasing the effectiveness and efficiency of the front office

staff up to 80% by the end of may .2011 and 90% by the end
of July 2011

7. Increasing the room occupancy up to 50% by the end of Feb.

2011 65% by the end of June. 2011