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TQM

TQM

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Published by imad rehman
TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.
TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.

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Published by: imad rehman on Feb 18, 2011
Copyright:Attribution Non-commercial

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06/25/2013

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Total Quality Management
Total QualityTotal QualityManagementManagement
Anubha Maurya
 
A Brief History of QualityManagement
Historical uses of quality managementinclude the precision involved in buildingof Egyptian pyramids, interchangeableparts during Industrial Revolution, andstatistical tools used for quality controlduring World War II.
Dr. Joseph Juran and Dr. W. EdwardsDeming were pioneers in the field (morelater on these two quality gurus).
 The Japanese integrated quality ideas andmethods throughout their organizationsand developed a culture of continuousimprovement.
 
CURRENT DEMANDS FROM ORGANISATIONS
 
To understand what customer wantsAnd to provide it , immediately on demand ,At lowest costTo provide products & services of high quality andreliability consistentlyTo keep up with pace of change , technological as wellas political and socialTo be one step ahead of the customer’s needs ; that is ,to predict what the customer will want one year or ten years from nowCustomer means internal customer as well

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