Quality Management Gurus

Olga Semionova
 Who is guru?
“A Guru is a spiritual guide who is considered to have
attained complete insight.“
www.wikipedia.com

“A guru, by definition, is a good person, a wise person

and teacher. A quality guru should be all of these, plus
have a concept and approach to quality within business
that has made a major and lasting impact. “
www.businessball.com
Three groups of gurus
W. Edwards Deming and his phylosophy
 W. Edwards Deming is best known for his
management philosophy establishing quality,
productivity, and competitive position.
 The most important Deming works are: Dr
Shewhart cycle development, or Deming
cycle,The Fourteen Points, The Seven Deadly
Diseases.
Demings cycle
 Kaoru Ishikawa and his phylosophy
 Kaoru Ishikawa made many contributions to
quality, the most noteworthy being his total
quality viewpoint, company wide quality
control, his emphasis on the human side of
quality, the Ishikawa diagram and the assembly
and use of the “seven basic tools of quality”.
Ishikawa diagram
Seven basic tools of quality by Ishikawa
 Pareto analysis  which are the big problems?
 what causes the problems?
 Cause and effect  how is the data made up?
diagrams  how often it occurs or is
 Stratification done?
 what do overall variations
 Check sheets look like?
 Histograms  what are the relationships
 Scatter charts between factors?
 which variations to control
 Process control and how?
charts