CONSUMER PROTECTION

ACT

SAANYA SANGHVI
MBA - HM
 Definition of consumer

An individual who buys products

or services for personal use and not
for manufacture or resale. A
consumer is someone who can
make the decision whether or not
to purchase an item at the store,
and someone who can be
influenced by marketing and
advertisements. Any time someone
goes to a store and purchases a toy,
shirt, beverage, or anything else,
they are making that decision as a
consumer
 Consumer protection act

The Consumer Protection Act 1986 is a social welfare legislation which

was enacted as a result of widespread consumer protection movement.
The main object of the legislature in the enactment of this act is to provide
for the better protection of the interests of the consumer and to make
provisions for establishment of consumer councils and other authorities
for settlement of consumer disputes and matter therewith connected

In order to promote and protect the rights and interests of consumers,

quasi judicial machinery is sought to be set up at district, state and central
levels. These quasi judicial bodies have to observe the principles of natural
justice and have been empowered to give relief's, of specific nature and
also to impose penalties for non compliance of the orders given by such
bodies.

The main object of these bodies is to provide speedy and simple redressal
to consumer disputes. It is one of the benevolent pieces of legislation
intended to protect the consumers at large from exploitation
How the act was enacted ? The act was passed in Lok Sabha on 9th
December,1986 and Rajya Sabha on 10th December, 1986 and assented
by the President of India on 24th December, 1986 and was published in
the Gazette of India on 26th December, 1986.
 Consumer rights
•Right to safety

•Right to basic needs

•Right to be informed

•Right to choose

•Right to be heard

•Right to redress

•Right to consumer education

•Right to healthy environment

The three tier system

National Commission
(for claims exceeding 20
lakhs)

State Commission
(for claims betwwen 5 &
20 lakhs)

District Forum
(claims upto 5 lakhs)
 Jago Grahak Jago

An
An Advertisement
Advertisement issued
issued by
by the
the Government
Government of
of
India
India in
in public
public interest.
interest.

What made the government spread awareness

about the consumer law?

• Rising cases of duping of consumers

• Political interest of ruling party
• Common consensus in Parliament
 Deceptive Advertising

• An advertisement which is potentially misleading or literally false is

deceptive.
• Potentially misleading ads are difficult to evaluate because
miscomprehension may often occur.

– Miscomprehension is a problem for firms because the audience

does not understand the message being delivered.
 A consumer is the most important visitor on our
premises. He is not dependent on us, we are on him.
He is not an interruption to our work, he is the
purpose of it. We are not doing a favour to a
customer by giving him a opportunity. He is doing us
a favour by giving us an opportunity to serve him.

- MAHATMA GANDHI
Thank you