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Table Of Contents

ACKNOWLEDGEMENTS
4.1 Background
4.2 What this guide is about
4.3Target audience
4.4 How to use this document
4.5 Conventions used
5.2 Constituency: definition
5.3 Constituency: practical considerations
5.4Responsibility and mandate
5.5 Organisational framework
5.6 Service types
6.1 Mandatory roles
6.2 Optional roles
7.1 Proposed workflows
7.2 Method of presentation
7.3 How to use the workflows in daily work
7.4 Incident lifecycle
8 –Incident Handling Process
8.1 Incident report
8.4 Incident resolution
8.5 Incident closure
8.6 Post-analysis
8.7 Incident taxonomy
8.8 Information disclosure
8.10 Quality assurance
9.1 Basic policies
9.2 Human resources
9.3 Code of practice
10 –National and International Cooperation
10.1 Bilateral cooperation
10.2 National cooperation
10.3 Critical infrastructure protection
10.4 Sectoral cooperation
10.5 TF-CSIRT
10.6 Trusted Introducer
10.8 European Government CERTs (EGC) group81
11.1 What you probably should not outsource
11.3 How to outsource
12 –Presentations to Management
12.2 How to present a report
13.2 How to use: CERT Exercises Handbook
15 –Index-1: Figures
INDEX-1: FIGURES
16 –Index-2: Tables
INDEX-2: TABLES
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Incident_Management_guide

Incident_Management_guide

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Published by chirripili

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Published by: chirripili on Feb 21, 2011
Copyright:Attribution Non-commercial

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01/25/2014

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