1.What is quality Assurance?
In developing products and services, quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specifiedrequirements. Many companies have a separate department devoted to qualityassurance. A quality assurance system is said to increase customer confidence and acompany's credibility, to improve work processes and efficiency, and to enable acompany to better compete with others. Quality assurance was initially introduced inWorld War II when munitions were inspected and tested for defects after they weremade. Today's quality assurance systems emphasize catching defects before they getinto the final product.So, Quality assurance is the process of verifying or determining whether products or services meet or exceed customer expectations. Quality assurance is a process-drivenapproach with specific steps to help define and attain goals. This process considersdesign, development, production, and service.The most popular tool used to determine quality assurance is the Shewhart Cycle,developed by Dr. W. Edwards Deming. This cycle for quality assurance consists of four steps: Plan, Do, Check, and Act. These steps are commonly abbreviated asPDCA.2.
What is quality improvement
?Many industries commonly use quality improvement (QI) techniques to improveservice delivery and process performance. Yet, there has been scarce application of these proven methods to public health settings and the public health field has notdeveloped a set of shared principles or a common definition for quality improvement.Quality improvement is a distinct management process and set of tools and techniquesthat are coordinated to ensure that departments consistently meet the health needs of their communities. Quality improvement in public health is the use of a deliberate anddefined improvement process, such as Plan-Do-Check-Act, which is focused on