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Table Of Contents

1.Learning from customer and prospects
2.Understand the bank’s products
3.Empowerment: E-CRM strategies must be structured to
4.Economics: An E-CRM strategy ideally should concentrate on
5.Evaluation: Understanding customer economics relies on a
6.External information: The E-CRM solution should be able to
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CRM PROJECT 2

CRM PROJECT 2

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Published by Deboshree Majumdar

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Published by: Deboshree Majumdar on Feb 22, 2011
Copyright:Attribution Non-commercial

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10/27/2012

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