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PERFORMANCE MANAGEMENT

Performance management (PM) includes activities to ensure that goals are consistently
being met in an effective and efficient manner. Performance management can focus on the
performance of an organization, a department, employee, or even the processes to build a
product or service.
 INFOSYS
Infosys is a global leader in the "next generation" of IT and consulting with revenues
of US$ 5.4 billion

Vision

To be a globally respected corporation that provides best of breed business

solutions, leveraging technologies, delivered by best-in-class people

Mission

To achieve our objectives in an environment of fairness, honesty and courtesy

towards our clients, employees, vendors and society at large
 PERFORMANCE MANAGEMENT TOOLS USED BY INFOSYS

•Metrics and KPI-driven performance management

•Dashboards leveraging industry standard concepts such as xBSC and Supply-
Chain Operations Reference-model (SCOR)
•Intuitive chart reports and scorecards
•Advanced reporting using tools such as Microsoft Excel
•Advanced collaboration with peers and trading partners
•Visibility through advanced analytics, predictive modeling and early warning
systems
•Collaborative alerts
 INFOSYS DEMAND INTELLIGENCE
MODULE

Infosys’ Demand Intelligence Module facilitates complex analysis of information

from multiple sources, and transforms it into actionable intelligence that delivers
business value.

This module realizes several benefits:

•Revenue and Profitability: Analyze revenue and profitability, and ensure they
comply with company policies.
•Sales Effectiveness: Analyze the sales process to ensure effective performance
and identify ways to improve the sales cycle times and decrease cost.
•Customer Profitability: Ensure that each customer engagement is profitable, and
continues to be profitable.
•Customer Delivery Performance: Analyze data from multiple sources and
monitor deliveries against customer orders, and ensure compliance.
 BENEFITS

•Increase revenue and profitability

•Improve cash flow and identify
opportunities to decrease sales cycle
times
•Effectively monitor sales and sales
personnel effectiveness against targets
•Monitor bottlenecks in the sales
process and enable higher customer
satisfaction
•Manage and improve sales lead quality
and marketing campaigns
•Faster time-to-value
 FACTORS FACILITATING EFFECTIVE PERFORMANCE
MANAGEMENT AT INFOSYS

1) 360 Degree feedback

2) Recognition for adding value

“What gets measured gets reviewed….What gets reviewed gets improved….”

3) Employee Management Link

Direct Q&A link

4) Focus on learning
E- learning

5) Innovation
Innovate@ HCL e-forum for employees to participate and innovate
 PMS ANALYSIS OF INFOSYS

• Good mix of employees and management involvement as well as usage of modern

method of technology
• Online System is innovative and ensure transparency in the system
• Completely making the system online may lead to manipulation of data and issues
regarding data authenticity
 WIPRO
Wipro technologies is a no1 provider of Integrated Business, technology, consulting,
testing and process solution on a global delivery platform.

Vision
To attain leadership in the areas of business, customer and people.

Mission
Aims at consistently meeting or exceeding customer's expectations for product
and service quality and performance.
 PERFORMANCE MANAGEMENT TOOLS
1) Appraisal Methods
 E-performance management
 PCMM( People Capability Maturity Model)
 Identification of STAR Performers
 Intensive training programs
 Quarterly and half yearly performance appraisal

2) Tools & Technologies

Wipro is partnered with the leading technology providers in Business Performance
Management like ORACLE, IBM, MICROSOFT & many others.
• Oracle-Hyperion
• IBM-Cognos
• SAP-BO EPM Suite
3) Periodic Feedback System
4) Competencies based system

5) On-Line Analytical Processing (OLAP)

OLAP solution that has helped in comprehensive Planning & Forecasting and helped in
improved Sales & Margin Reporting.
6) Management By Objective
 7) Scorecards

It helps to :

a) Deliver at a glance information

b) Communicate strategy and targets
c) Increase Accountability
d) Connect Departments

8) Dashboard

Central dashboard solution for the executive management (CEO and his direct reports),
provides insights to the working of their various businesses (Retail / Wholesale /
Corporate) of the company. It helps to:

a) See changes
b) Intuitive
c) Under stand's what’s behind the picture
d) Align decision makers
 PMS ANALYSIS OF WIPRO

•Performance management system of Wipro is effective and exhaustive in nature

•Wipro would do better by improving the feedback system
•Appraisal System should be more frequent , regular and ongoing rather than being seasonal.
 CONCLUSION
• An effective and efficient PMS is imperative for a company to achieve financial
success.
• It facilitates the managers in coordinating with employees and assisting them to
perform in their best possible way.
• PM focuses on results, rather than behaviors and activities.
• Aligns organizational activities and processes to the goals of the organization
• Cultivates a system-wide, long-term view of the organization
• Produces meaningful measurements