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Organizational Behaviour

THE INFLUENCE OF PROPER


GROOMING IN THE MINDS OF
CUSTOMERS IN THE SERVICE SECTOR
PRESENTED BY :-
 KUMAR MAYNAK (09DF028)
 PRIYADEEP MUKHERJEE (09DF041)
 RADHAKRISHNA PATRA (09DF043)
 SOMRAJ BASU (09DF055)
 SOUMALYA BISWAS (09DF056)
 SWETA SWARNIM SINGH(09DF061)

PGDM (FC) 09-11


GROUP-7
WHAT IS GROOMING?
 It is the process of making yourself look neat and
attractive.
 The things which you do to make yourself and
your appearance tidy and pleasant.
 Professionalism, intelligence and the trust people
form in you is mainly due to your appearance.
 Good communication skill.
PHYSICAL APPEARANCE
 Grooming involves all the aspects of your body.
 Overall Cleanliness
 Hair.
 Teeth.
 Uniform
BEHAVIOURAL APPEARANCE
 Value the customer.
 Quality of being confident.
 Patient hearing.
 Avoidance of argument.
 Negotiating skills.
WOULD YOU LIKE TO INTERACT WITH THIS KIND OF EMPLOYEE?
THE PERCEPTIONS WHICH CAN INFLUENCE THE CUSTOMERS

 Professionalism.
 Level of sophistication.
 Intelligence.
 Credibility.
WHAT WE FOUND IN THE SURVEY
 CUSTOMER’S PREFERENCE TOWARDS THE
WELL GROOMED SERVICE SECTOR
 QUALITY OF THE PRODUCTS OR
SERVICES PROVIDED
 KNOWLEDGE OF PRINCIPLES AND THEIR
APPLICATION
SURVEY REPORT
 Appearance of Employees

2
5
Satisfied
Unstatisfied
No Reaction
3
Satisfaction of Employee Presentation

3 4
Definitely
Uncertain
Doesn't Matter

3
Sense of Responsibility

Prompt Service
2 6 Impatient
Ignorant
CONCLUSION
 THE APPEARANCE OF THE EMPLOYEES
RADICALLY SHAPES THE SERVICE
SECTOR BRAND RECOGNITION.
 CUSTOMERS GIVES PRIORITY TO THE
QUALITY PRODUCTS.
 GOOD COMMUNICATION SKILLS
MATTERS.
 CUSTOMERS DO NOT APPRICIATE HAVING
TO WAIT.
THANKYOU

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