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Published by iuliamary28

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Published by: iuliamary28 on Mar 02, 2011
Copyright:Attribution Non-commercial


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letter of appreciation
Dear [Customer’s First Name]:I am writing to express my sincere appreciation for your continued patronage of our business. At Designs Today, we know that repeat customers like you are largelyresponsible for our great success in 2007, which set the highest record for yearly salesthroughout our 14-year history.To say thank you in a more concrete way, we are also offering an exclusivefinancing package to only our best and most appreciated customers. Because you areincluded in that very exclusive group, we are offering you a zero down payment and zerofinancing charges for the entire first year for any furniture purchase valued at more than$1,500, if bought during the month of April.We are happy to have served you in the past, and we look forward to continuing tomeet your home furnishing needs in the future.Yours with thanks,
Complaint letter
Dear Sara:One of my employees, Collin Powers, attended your June 6 class in St. Louis and wasvery disappointed with the quality of the course. Specifically, the content did not matchthe course outline in your advertisements. Although the agenda listed three topics havingto do with conflict resolution, less than half an hour was spent addressing those issues.Additionally, the instructor’s knowledge was inadequate to deal with the technicalquestions from the class.I spoke to the instructor briefly at the end of the class, and he agreed the questions andcustomer situations brought up in class were beyond his experience.In light of the expectations raised by your course announcement, I think we are entitled toa refund of our $350 registration fee. A copy of that registration form is attached.Should you need to discuss the class situation with me or Mr. Powers in more detail, youmay reach us at 123-4567.Sincerely,4
23 July 2004DREAMTIME MOVIES UNIVERSAL LTD54 Oxford RoadSkagnes SK3 4RGENGLANDDear Sirs,Congratulations on the opening of your new gallery. We know that every businessrequires a good bookkeeping system, and have developed complete programs for businesses of all sizes. While some systems are more extensive than others, they all havea mutual goal; to minimize paperwork, conserve time spent on bookkeeping, and providea simple format for keeping records in good order.I have enclosed our brochure and price list for your review. Upon your request, Iwill be happy to arrange a convenient time for one of our salesmen to meet with you atyour location.Best wishes for your success.Yours faithfully,SIGNATURERichard BrownPresident
Adjustment letter
1. Document Makers2398 Red Street Salem, MA 34588
March 10, 2001Thomas R. SmithDrivers Co.3489 Greene Ave.Olympia, WA 98502Dear Mr. Smith:I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I havealready begun to find a solution to resolve this problem.My top photographer will call you to arrange an appointment at your earliest possibleconvience to re-take photos in full color. Also, we will deduct another 15 percent of thebill for the misunderstanding. Thank you for your patience.Sincerely,
(signature here)
 Richard BrownPresident5

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