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KONSEP PENGURUSAN KUALITI MENYELURUH (TQM)

KONSEP PENGURUSAN KUALITI MENYELURUH (TQM)

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Published by Along

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Published by: Along on Aug 24, 2008
Copyright:Attribution Non-commercial

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03/26/2014

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KONSEPKONSEPPENGURUSANPENGURUSANKUALITIKUALITIMENYELURUH (TQM)MENYELURUH (TQM)
 
( PKPA BIL. 1 TAHUN 1992)
 
 
KONSEP PENGURUSANKONSEP PENGURUSANKUALITI MENYELURUH (TQM)KUALITI MENYELURUH (TQM)
DEFINISI:
Satu proses pengurusan kualiti yang:-
±
Berorientasikan pelanggan(customer).
±
Berjalan secara berterusan(continuous improvement); dan
±
Melibatkan semua aspek dalamorganisasi (Total Perspective).
 
 
KONSEP PENGURUSANKONSEP PENGURUSANKUALITI MENYELURUH (TQM)KUALITI MENYELURUH (TQM)
TUJUAN TQM:
±
Membawa perubahan yangmenyeluruh ke arah melahirkanbudaya organisasi yang cemerlang.
±
Merupakan proses transformasibudaya.

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