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pkpa piagam pelanggan

pkpa piagam pelanggan

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Published by Along

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Published by: Along on Aug 24, 2008
Copyright:Attribution Non-commercial

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02/01/2013

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PKPA BIL 3/1993
PKPA BIL 3/1993
PANDUAN MENGENAI PIAGAM
PANDUAN MENGENAI PIAGAM
PELANGGAN
PELANGGAN
PENCERAMAH :
HAJAH FARIDAH BT. DARUS
TUJUAN

\u2022Membantu jabatan/agensi kerajaan
mewujudkan piagam pelanggan
\u201cClient\u2019s Charter sebagai jaminan
bertulis menyediakan keluaran @
perkhidmatan yg berkualiti, cepat,
cekap dan memenuhi pelanggan.

KONSEP

\u2022Satu komitmen bertulis
jabatan/agensi kerajaan
terhadap penyampaian
keluaran @ perkhidmatannya
kepada pelanggan.

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