Professional Documents
Culture Documents
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Assignment & Workshop Guide
Overall you will therefore need to evaluate your pizza shop’s customer experiences both offline and
online and make recommendations based on this analysis. Your reports will include:
(0%) A draft report of work-in-progress including section headings, work schedule, names of
team members, and work completed-to-date. This hard-copy report is due in week 5 and must be
shown to your tutor in the workshop to obtain feedback.
(5%) Identify from your case an ICT system, key stakeholders, various information systems, an
activity system, and the organisation. (5%)
(5%) Find information about the Pizza shop and locate relevant information about its strategy and
operations.
(5%) Describe and draw a rich picture and an activity system for your case.
(5%) Model a system within the pizza shop or online business using the symbols from Figure 4.1.
(5%) Describe the dimensions of impact of your proposed new information system within the
pizza shop for all stakeholders. Describe measures of efficiency, efficacy, and effectiveness for
the proposed new system.
(5%) Using Cash’s taxonomy, map and justify your proposed new system as either factory,
support, turnaround or strategic.
(Total 30%) A report with recommendations for improvement based on the aforementioned
discussion and the literature at large
During the workshops, on a week-by-week basis, your tutor will be making links between the course
material and various cases and giving you more guidance on the assignment to help you deliver the
above. Workshop attendance is therefore essential, and the guidance given will not be posted on
learning@griffith.
Please refer to your tutor for further clarification or questions. The course team are also available during
consultation times by appointment.
A description of the Pizza Shop's case especially its strategic and operational context relevant for
the customer experience
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Assignment & Workshop Guide
Tutorial Task --> Find more information about the Pizza shop and locate relevant information
about its strategy and operations (Identify the key economic actors (see Fig 7.2); identify the
actors and their relationships in a market (see Fig 7.3); describe the major transactions
between buyers and sellers (see fig 7.4); describe the Pizza shop in a value chain (see Figure
7.5) (5%).
Tutorial Task -- > Model the new information system within the pizza shop and/or online
business using the symbols from Figure 4.1 (5%).
WEEK 9
Tutorial Task --> Synthesising the outcome of all previous tasks into a report containing a
series of recommendations to the Pizza Shop’s top management (30%).
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Assignment & Workshop Guide
Tutorial Task --> Decide on an approach to the acquisition of the new information system:
liner/iterative, bespoke/package.
15 minutes - work through the Case LASCAD to emphasise key concepts and ideas introduced in
the lecture
Tutorial Task --> Using Mintzberg’s classification of organisational types, what type of system
failure can be predicted?
Review of Course.
Return of Assignments.
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