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Wklos 2011 Remedy Engineer

Wklos 2011 Remedy Engineer

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Published by Walt Klos

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Published by: Walt Klos on Mar 09, 2011
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Walter J. Klos
7858 Canvasback Circle,Littleton, CO 80125-8995WaltKlos@gmail.com720-891-9220
Enthusiastic self-starter with over ten years of experience in all phases of computer systems and applications development and deployment. A broad range of skills make thiscandidate ideal for Senior Engineering implementation and support of the BMC RemedyITSM product suite.
EducationMasters, Business Administration
▪ Loyola College, Baltimore, MD
Bachelor of Science, Electrical Engineering
▪ Massachusetts Institute of Technology, Boston, MA
Skill Set
Windows Server and Windows Professional workstation,Solaris 8 – 9, AIX 4.3 - 5.1 - 5.3, HP-UX 9 – 10, Linux,Oracle 8i - 9i, OS/390 V2R10 (TSO, RACF, ISPF)
UNIX shell scripts, Tcl, Python, Perl, Rexx, Windows script,Java, Visual Basic, C, C#, C++, CBasic, PL/SQL,various low-level assemblers for micro mini and mainframe platforms,RM COBOL, PL1 subset G, Mainframe COBOL
BMC Software: Remedy Action Request System (ARS),ITIL based ITSM application suite,Atrium CMDB,Topology Discovery,Identity Management Suite, andControl-SA Enterprise User Id administration system;Oracle: Server database, and Workflow;Red Hat: JBoss J2EE web server;IONA Tech: Orbix CORBA mid-ware;Ultimus: Ultimus BPM;Development Tools: 7-Zip, Ant, Apache, Chainsaw, CVS, Cygwin, Eclipse,Fusebox, Gcc, Gdb, GPG, Lamp, MinGW, mIRC, MySQL,Python, TextPad, Ultraedit;Network Tools: Cacti, Ethereal, IPPlan, Nessus, Netcat, Nmap, OpenSSL,OpenVPN, Putty, SNMPWalk, Snort, Stunnel, Tcpdump,Tcping, Wget, WinDump;
Walter J. Klos
WaltKlos@gmail.com 720-891-9220
Professional Services Littleton, CO 2008-Present
CLIENT: Research In Motion, Toronto, CanadaPlan for and oversee the installation of the BSAE Seamless Connector; movingHPNA data and HPSA data to the Atrium CMDB.Work with the network specialists to create a network path for the Connector toBSAE and Connector to Remedy, through firewalls, using tcpdump, ping, tcping,and telnet.Oversee the progression of the Seamless Connector integration in the Developmentenvironment, in the QA environment, and in the Production environment.Monitor the Seamless Connector upload through ITSM Asset Manager.Work with BMC Remedy 7.6.04 (pre release) to prepare the Atrium CMDB for thedata upload.Re-map the Seamless Connector to match RIM’s custom Atrium CMDB importforms and procedures.Advise client on the use of the Atrium CMDB reconciliation job, as delivered withthe BSAE Seamless Connector.Create and host a training class of slides and WebEx, for client Technicians whowill be responsible for the support of the production implementation of theSeamless Connector.CLIENT: CaridianBCT, ColoradoStructure BMC Topology Discovery to discover network assets within enterpriseboundaries.Build a reporting mechanism to monitor the Topology metrics used to measurediscovery completeness.Create normalization mappings to normalize data from Marimba (BBCA) through amassively revamped Product Catalog Table.Construct BMC Reconciliation structures to reconcile the discovered data into theGold Dataset.CLIENT: Charter Communications, St. Louis, MOConstruct ITIL CIs in BMC’s Remedy based Atrium CMDB.Form relationships between CIs from spreadsheet input.Migrate CMDB infrastructure, custom forms, and coding from Developmentthrough QA to Production.Create program in Python to create a “cmdbdriver” script which builds customCMDB attributes and class from spreadsheet documentation data.Devise Crystal Report output encompassing unique relationships between CIs,driven within BMC Remedy.Build a process to construct a BMC “cmdbdriver” script to give certain fieldsspecial attributes in CMDB Classes.Design reconciliation processes to identify and merge initial load data into theCMDB Golden dataset.Setup a daily load process using the “Seamless Connector” to incorporate anexternal “discovery” type data source into a dataset in the CMDB and then performa daily reconciliation of that data.Page 2 of 6
Walter J. Klos
WaltKlos@gmail.com 720-891-9220
Form a Crystal report that had to be run directly to the Remedy Oracle databasebecause of the complex nature of the data.Make or modify custom forms, drop-down menus, and active-links to meet clientrequirements.CLIENT: Sage Group, GeorgiaInitiated the administration of the BMC Topology Discovery 1.5.00 product.Guided Sage technicians through database creation and use of Topology enterpriseapplication data.Developed plans to resolve network discovery issues. Worked with and fedinformation to network engineers, database administrators, telecom administrators,desktop and server engineers to resolve network discovery issues.▪ Developed the network map to eventually replace spreadsheets of over 10,000network connections.Synchronized the Topology Discovery data to the BMC ITSM database AtriumCMDB version 2.1.00.Merlin International Littleton, CO 2007-2008
BMC Software Tools Specialist
CLIENT: Department of Labor, OASAMCreated an installation script for BMC Remedy (ARS), and BMC ITSM enterpriseapplication suite by installing in a locked down environment to enable productioninstallation without direct SME supportCLIENT: Department of Interior, National Park ServiceInstalled and ran a custom application based on ColdFusion with Oracle in order tocreate a data dictionary for the applicationCreate a complete detailed Data Dictionary for the application, which included 76tables and 76 indexes.CLIENT: Department of Interior, National Business Center Continuation of the National Business Center client project▪ Maintained, customized, and trained replacement personnel for BMC Remedy(ARS), BMC ITSM Suite, BMC Atrium CMDB package, and BMC TopologyDiscovery network resource scanning packageCreated and maintained a high level of security around product servers to protectdata in BMC ITSM Suite, BMC Atrium CMDB, and BMC Topology DiscoveryWorked with administrators and business owners of network-attached resources andnetwork infrastructure to allow Topology Discovery scanning and still assuresecurityUpgraded BMC ITSM from version 7.0.03 to 7.1.00, upgraded CMDB from 2.0.01to 2.1.00Implemented and configured JBoss and Tomcat as part of BMC productITSS-llc Eldersburg, MD 2004-2007
CLIENT: Department of Interior, National Business Center Installed, maintained, and customized the BMC Topology Discovery network resource scanning software packagePage 3 of 6

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