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Table Of Contents

1.4 LEVELS OF CHANGE
1.5 TYPES OF CHANGE
1.6 STEPS IN MANAGED CHANGE
1.7 RESISTANCE TO CHANGE
1.8 IMPLEMENTING CHANGE SUCCESSFULLY
1.9 METHODS OF INTRODUCING CHANGE
1.10 SUMMARY
1.11 KEYWORDS
1.12 SELF ASSESSMENT QUESTIONS
1.13 REFERENCES/SUGGESTED READINGS
2.0 OBJECTIVES
2.1 INTRODUCTION
2.2 MEANING OF CHANGE AGENTS
2.3 LEVELS OF CHANGE LEADERSHIP SKILLS
2.4 CHARACTERISTICS OF SUCCESSFUL CHANGE AGENTS
2.5 COMPETENCIES OF CHANGE AGENTS
2.6 RULES OF THUMB FOR CHANGE AGENTS
2.7 TYPES OF CHANGE AGENTS
2.8 SUMMARY
2.9 KEYWORDS
2.10 SELF ASSESSMENT QUESTIONS
2.11 REFERENCES/SUGGESTED READINGS
3.0 OBJECTIVES
3.1 INTRODUCTION
3.2 CONCEPT OF ORGANISATIONAL DEVELOPMENT
3.3 GOALS OF ORGANISATION DEVELOPMENT
3.4 ASSUMPTIONS AND STEPS IN ORGANISATIONAL
3.5 OD INTERVENTIONS
3.6 SUMMARY
3.7 KEYWORDS
3.8 SELF ASSESSMENT QUESTIONS
3.9 REFERENCES/SUGGESTED READINGS
4.0 OBJECTIVES
4.1 INTRODUCTION
4.2 FEATURES OF ORGANISATIONAL CLIMATE
4.3 COMPONENTS OF ORGANISATIONAL CLIMATE
4.4 SIGNIFICANCE OF ORGANISATIONAL CLIMATE
4.5 FACTORS INFLUENCING ORGANISATIONAL CLIMATE
4.6 TECHNIQUES FOR IMPROVING ORGANISATIONAL
4.7 ORGANISATION CULTURE: MEANING AND FEATURES
4.8 IMPACT OF CULTURE ON MODERN ORGANISATIONS
4.9 SOCIALISATION: FAMILIARISATION WITH
4.10 SUMMARY
4.11 KEYWORDS
4.12 SELF ASSESSMENT QUESTIONS
4.13 SUGGESTED READINGS
5.0 OBJECTIVES
5.1 INTRODUCTION
5.2 EMPOWERMENT AND VEDIC VALUES
5.3 FACTORS FUELLING THE EMPOWERMENT
5.4 SOME EXAMPLES OF COMPANIES THAT HAVE
5.5 EMPOWERING CUSTOMER-CONTACT EMPLOYEES
5.6 NEED FOR EMPOWERMENT
5.7 PROCESS OF EMPOWERING
5.8 COSTS OF EMPOWERING
5.9 MANAGERIAL IMPERATIVES FOR SUCCESSFUL
5.10 SUMMARY
5.11 SELF ASSESSMENT QUESTIONS
5.12 REFERENCES/SUGGESTED READINGS
6.0 OBJECTIVE
6.1 INTRODUCTION
6.2 MEANING OF ORGANISATIONAL LEARNING
6.3 LEVELS OF ORGANIZATIONAL LEARNING
6.4 NECESSITY OF ORGANIZATIONAL LEARNING
6.5 THE ORGANIZATIONAL LEARNING: CURVE FOR
6.6 GENERAL APPROACHES FOR CHANGING AN
6.7 THEORY OF ORGANIZATIONAL LEARNING
6.8 GOALS OF THE ORGANIZATIONAL LEARNING SYSTEM
6.9 SEVEN STEPS FOR STARTING THE ORGANIZATIONAL
6.10 DECISION MAKING AND ORGANIZATION LEARNING
6.11 SUMMARY
6.12 KEYWORDS
6.13 SELF ASSESSMENT QUESTIONS
6.14 REFERENCES/SUGGESTED READINGS
7.0 OBJECTIVES
7.1 INTRODUCTION
7.2 MEANING AND DEFINITIONS
7.3 FACTORS AFFECTING CREATIVITY
7.4 STIMULATING CREATIVITY IN ORGANISATIONS (K
7.5 TWELVE WAYS TO KILL CREATIVITY (DESCRIBED BY K
7.6 THE CREATIVE PROCESS
7.7 THE HUMAN ASPECTS OF CREATIVITY
7.8 CREATIVITY IS NOT ENOUGH
7.9 FROM CREATIVITY TO INNOVATION
7.10 INSPIRING INNOVATION
7.11 OBSTACLES TO CORPORATE INNOVATION
7.12 OVERCOMING OBSTACLES
7.13 SUMMARY
7.14 KEYWORDS
7.15 SELF ASSESSMENT QUESTIONS
7.16 REFERENCES/SUGGESTED READINGS
8.0 OBJECTIVES
8.1 INTRODUCTION
8.2 NATURE OF CONFLICT
8.3.1 Functional and Dysfunctional Conflict
8.3.2 Levels of Conflict
8.4 THE ROLE OF CONFLICT IN TODAY’S ORGANIZATIONS
8.5 TYPES OF CONFLICT SITUATION
8.6 ASPECTS OF CONFLICT
8.7.1 Strategies for Resolving Intra-personal Conflict
8.7.2 Resolving Inter-Personal Conflict
8.7.3 Resolving Inter-Group Conflict
8.7.4 Conflict Management
8.8.1 Traditional Negotiation Approaches
8.8.2 Newly Emerging Negotiation Skills
8.9 SUMMARY
8.10 KEYWORDS
8.11 SELF ASSESSMENT QUESTIONS
8.12 REFERENCES/SUGGESTED READINGS
9.0 OBJECTIVES
9.1 INTRODUCTION
9.2 UNDERSTANDING THE IMPORTANCE OF GROUPS
9.3 NATURE OF GROUPS
9.4 TYPES OF GROUPS
9.5 GROUP DEVELOPMENT AND NORMS
9.6 DECISION-MAKING UNDER GROUPS AND COHESIVENESS
9.7 COLLABORATION
9.8 SUMMARY
9.9 KEYWORDS
9.10 SELF ASSESSMENT QUESTIONS
9.11 REFERENCES/SUGGESTED READINGS
10.0 OBJECTIVES
10.1 INTRODUCTION
10.2 WHAT IS CORPORATE GOVERNANCE?
10.3 CORPORATE GOVERNANCE: A GLOBAL VIEW
10.4 CONCERNS OF CORPORATE GOVERNANCE IN THE
10.5 CORPORATE GOVERNANCE IN INDIA
10.6 WHO IS RESPONSIBLE FOR CORPORATE GOVERNANCE?
10.7 CORPORATE GOVERNANCE IN THE 21ST
10.8.1 Scope of Corporate Ethics
10.8.2 Corporate Ethics and Stockholders
10.9 CORPORATE VALUES
10.10 SUMMARY
10.11 KEYWORDS
10.12 SELF ASSESSMENT QUESTIONS
10.13 REFERENCES/SUGGESTED READINGS
11.0 OBJECTIVES
11.1 INTRODUCTION
11.2 WOMEN IN THE ORGANISATIONS
11.3 WORK AND GENDER
11.4 THE CAUSES OF GENDER DIFFERENCES
11.6 MANAGING GENDER ISSUE
11.7 A CASE
11.8 SUMMARY
11.9 KEYWORDS
11.10 SELF ASSESSMENT QUESTIONS
11.11 REFERENCES/SUGGESTED READINGS
12.0 OBJECTIVES
12.1 INTRODUCTION
12.2 POWER: MEANING AND SOURCES
12.3 MAJOR FORMS OF POWER
12.4 DEGREE OF POWER
12.5 ORGANISATIONAL POLITICS
12.7 SUMMARY
12.8 KEYWORDS
12.9 SELF ASSESSMENT QUESTIONS
12.10 REFERENCES/SUGGESTED READINGS
13.0 OBJECTIVE
13.1 INTRODUCTION
13.2 THE DECISION-MAKING PROCESS: A CROSS-CULTURAL
13.3 DECISION-MAKING BEHAVIOUR: AUTHORITATIVE OR
13.4 DECISION-MAKING BEHAVIOUR: TWO CONTINGENCY
13.5 CROSS-CULTURAL LEADERSHIP
13.6 SUMMARY
13.7 KEYWORDS
13.8 SELF ASSESSMENT QUESTIONS
13.9 REFERENCES/SUGGESTED READINGS
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