Regina M.

Townsend
462 Washington Blvd. #1E  Oak Park, IL 60302  (773) 946-2609  regina.townsend05@gmail.com

Objective
My aspiration is to utilize my extensive talents in social media, networking and information technology in
a challenging and exciting postion.

Profile
Motivated, amiable professional with extensive wealth of literary and technology skills and a successful 6-
year track record of project and event management for service and outreach organizations. Talent for
quickly mastering technology – currently manages and designs two professional blogs. Diplomatic and
tactful with professionals and non-professionals at all levels. Accustomed to handling unique
programming initiatives and library services for children and youth. Demonstrated history of producing
accurate, timely written reports and patron correspondance.
Flexible and versatile – able to maintain a sense of humor and decorum under pressure. Poised and
competent with demonstrated ability to quickly and easily acclimate to circumstance. Thrives in creative
environments. Excellent team philosophy and considers the work unit a second family.

Skills Summary
 Project and Event  Computer and Social  Programming
Management Media Savvy Powerhouse
 Research and Report  Customer Service  Personable Public
Preparation  Marketing Speaker
 Written  4+ years Library  Youth and Children's
Correspondence Experience Services Driven
 General Office Skills  Professional
Presentations

Professional Experience
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
 Prepared and diseminated booklists and pathfinders to school, health science and general audiences
of varied ages.
 Authored professional correspondence to customers and vendors.
 Designed and administered a series of creative writing classes for youth, including a detailed
proposal and evaulation plan for the Calumet Memorial Park District.
 Conducted workshop sessions on research and research project planning techniques for teachers.
 Communicated regularly with booksellers and representatives of companies such as Rainbow
Books, Children's Plus, Follett and Scholastic.
 Rapidly learned and mastered various computer programs;
 Fully automated an elementary school library using Follett Destiny system.
 Compiled and presented professional research information products and bibliographies to health
science professionals
 Developed and maintained the blog, website and podcasts for an elelmentary school library.

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 Regina M. Townsend
462 Washington Blvd. #1E  Oak Park, IL 60302  (773) 946-2609  regina.townsend05@gmail.com

Professional Experience, continued

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
 Oversee operations and provide impeccable customer service:
 Built a library to service a school of 300+students grades K-8 while fostering relationships
with parents, administrators and vendors.
 Formed a student library organization, The Library Leadership Club where student members
in grades 3-8 were taught library management skills and customer service.
 Planner and supervisor of two book fairs per semester, generating over 2k in revenue for
library materials.
 Developed and implemented strategic marketing plan for business:
 Launched a thriving health advocacy organization, building professional relationships with the
National Infertility Association as well as clinics, physicians and patients within the first two
years of operation.
 Executive planner of 2010 fundraising initiative and culminating gala which produced over 1k
in revenue.
 Designer of all print and online promotions related to 2010 fundraising initiative.
MANAGEMENT & ORGANIZATION
 Manage day-to-day operations of park district field-house and grounds of Downey Park, a division
of the Calumet Memorial Park District:
 Facility rental/maintenance.
 Event scheduling for burgeoning suburban community.
 Administrator of 20k+ budget and materials of elementary school library.
 Responsible for all collection development for teachers and students of a K-8 elementary school.
 Social media manager for the blog, Facebook page and Twitter accounts of two online brands.

Employment History
THE BROKEN BROWN EGG, INC. – Chicago, IL
CEO/Social Media Manager, 2009 to present

CHOCOLATE BRIDES, INC. – Chicago, IL

Social Media Manager, Lead Blogger 2007 to present

PROVIDENCE ENGLEWOOD CHARTER SCHOOL – Chicago, IL

Librarian, 2007 to 2010

PROVIDENCE ENGLEWOOD CHARTER SCHOOL – Chicago, IL

Permanent School Substitute Teacher, Grades K-8, 2006 to 2010

PROVIDENCE ENGLEWOOD CHARTER SCHOOL – Chicago, IL

Teacher Assistant, 2006 to 2007

MT. SINAI HOSPITAL – Chicago, IL

Neonatal Intensive Care Infant Cuddler (Volunteer), 2006

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 Regina M. Townsend
462 Washington Blvd. #1E  Oak Park, IL 60302  (773) 946-2609  regina.townsend05@gmail.com

Employment History, continued

CITIZEN'S CONFERENCING – Chicago, IL
Conference Call Coordinator, 2005

COLUMBIA COLLEGE CHICAGO – Chicago, IL

Library Assistant, 2003

CALUMET MEMORIAL PARK DISTRICT – Calumet City, IL

Recreation Leader, 2001 to 2003

CARVER AREA HIGH SCHOOL – Chicago, IL

Student Library and Office Assistant, 1997 to 1999

Education
DOMINICAN UNIVERSITY – RIVER FOREST, IL
Master of Library Information Science, 2011

COLUMBIA COLLEGE CHICAGO – CHICAGO, IL

Bachelor of Arts Degree in Fiction Writing, 2005

Professional Affiliations/Memberships
ALA (American Library Association)

AASL (American Association of School Librarians)

Black Ink - Columbia College Chicago African American Writer's Guild (President, 2003)

CAAN (Columbia College Alumni Association & Network)

LISSA (Libary Information Science Student Association of Dominican University)

Honors and Professional Recognition

Black Weblog Awards - (August, 2010) Finalist in Best Health Blog Category

E-Chicago Symposium “Building Collaborations and Digital Communities in Chicago and Beyond” -
(September, 2010) Panel speaker at Dominican University on the topic of community involvement.

The Root 100 - (October, 2010) List of rising leaders in the African-American Community.

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