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RGDCAFinal

RGDCAFinal

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Published by: Sujit.S on Aug 26, 2008
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11/10/2012

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Data CenterAutomation
The Reference Guide To
tm
Don Jones and Anil Desai
sponsored by
 
Introduction 
 
i
Introduction to Realtimepublishers
by Don Jones, Series Editor
For several years, now, Realtime has produced dozens and dozens of high-quality books that justhappen to be delivered in electronic format—at no cost to you, the reader. We’ve made thisunique publishing model work through the generous support and cooperation of our sponsors,who agree to bear each book’s production expenses for the benefit of our readers.Although we’ve always offered our publications to you for free, don’t think for a moment thatquality is anything less than our top priority. My job is to make sure that our books are as goodas—and in most cases better than—any printed book that would cost you $40 or more. Ourelectronic publishing model offers several advantages over printed books: You receive chaptersliterally as fast as our authors produce them (hence the “realtime” aspect of our model), and wecan update chapters to reflect the latest changes in technology.I want to point out that our books are by no means paid advertisements or white papers. We’re anindependent publishing company, and an important aspect of my job is to make sure that ourauthors are free to voice their expertise and opinions without reservation or restriction. Wemaintain complete editorial control of our publications, and I’m proud that we’ve produced somany quality books over the past years.I want to extend an invitation to visit us at http://nexus.realtimepublishers.com, especially if you’ve received this publication from a friend or colleague. We have a wide variety of additionalbooks on a range of topics, and you’re sure to find something that’s of interest to you—and itwon’t cost you a thing. We hope you’ll continue to come to Realtime for your educational needsfar into the future.Until then, enjoy.Don Jones
 
Table of Contents 
 
ii
Introduction to Realtimepublishers..................................................................................................i  An Introduction to Data Center Automation...................................................................................1  Information Technology Infrastructure Library...............................................................................2  Benefits of ITIL...................................................................................................................2  Improving Levels of Service....................................................................................3  Reducing IT Costs....................................................................................................3  Enforcing Well-Defined Processes..........................................................................3  ITIL Framework Content Organization...............................................................................3  ITIL Compliance..................................................................................................................6  ITIL Content and Resources................................................................................................6  The Business Value of Data Center Automation.............................................................................7  Basic Benefits of IT.............................................................................................................7  Calculating the Value of IT..................................................................................................8  Identifying Costs......................................................................................................8  Discovering Business Benefits................................................................................8  Communicating Strategic Business Value...............................................................9  Improving the Business Value of IT....................................................................................9  The Value of Data Center Automation....................................................................9  Implementing Charge-Backs.................................................................................10  Enabling Better Decisions......................................................................................10  Service Provider.............................................................................................................................11  Benefits of Operating IT as a Service Provider.................................................................11  Implement the Service Provider Model.............................................................................11  Identifying Customers’ Needs...............................................................................12  Determining “Product Pricing”..............................................................................12  Identifying Service Delivery Details.................................................................................12  Measuring Service Levels......................................................................................13  Prioritizing Projects...............................................................................................13  Network Configuration Management............................................................................................13  NCM Tasks........................................................................................................................14  Configuration Management Challenges............................................................................14  NCM Solutions..................................................................................................................15  Benefits of Automating NCM............................................................................................15 

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