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Questionnaire of bank account holder’s satisfaction on internet banking

Questionnaire of bank account holder’s satisfaction on internet banking

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Published by vikas vatsyan

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Published by: vikas vatsyan on Mar 14, 2011
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05/12/2014

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Questionnaire
Dear Respondent,I am a student of lovely professional University (LPU) and doing MBA. Thissurvey is designed to understand bank account holder¶s satisfaction on internetbanking. So, please spare some precious time of years to make my studycomplete.
Name of respondent
««««««««««««««««««««««
G
ender 
Male { } Female { }
Age
Below 25 years { } 25-50 years { } Over 50 years { }
Profession
Business { } Employee (job) { }Student { } House wife { }
1.
 
Do you have any Bank Account?
Yes { } No { }
2.
 
Which method do you use for banking?
Online { } Offline { }
(If choose offline, answer question no. 14 directly)
3. In which Bank do you have your Accounts?
State bank of India { } HDFC bank { }Punjab national bank { } ICICI bank { }Oriented bank of commerce { }If any other, please specify««««««««««««««««««««««««
4. What induced you to begin on-line bank Account?
The brand name of the bank { } Reference by friends { }Advertisement { } Easy and quick { }
5. While opening up the account, were you aware of internet banking services provided by your bank?
Fully aware { } had an idea { } No { }
 
6
. What is the most important factor you opened an account in an internet bank?
 
(1: the most Important, 5: the least important)
Convience (24 hours services, anywhere connectivity { }Easy to maintain my banking transaction activity { } Low service charge { }Safe and secure { } Better rates { }
7. Rank the following internet banking services provided by bank acc to your importance.
(1: the most Important, 5: the least important)
ATM { } Debit card { }Credit card { } Mobile banking { }Internet banking { }
8. What are your main transactions you would prefer to do by net?
Order a cheque book { } Money transfers { }Credit fixed deposit online { } Request a demand draft { }Checking of your current balance { } Pay bills { }Request for stopping payment on a cheque { }
9. In general, how often do you use online banking services?
Never { } Rarely { } Sometimes { }Often { } Very often { }
10. Do you feel safe in disclosing your details on net?
Yes { } No { }
11. Are you satisfy with your bank services?
Yes { } No { }
12. How would you rate the internet banking facility provided by your bank?
Excellent { } Very good { } Good { }Average { } Poor { }
13. What other services you would like to have through internet banking?
«««««««««««««««««««««««««««««««««««««««
14. What not you use internet banking services of your banks?
Never heard of internet banking { } Not available through my bank { }Haven¶t taken time to open an account { } Concerned about security { }
 
Q
uestionnaire
 
Dear Respondent,We student of Lovely Professional University (LPU) doing MBA conductinga survey. This survey is designed to understand the perception regarding variousinvestment avenues among Businessman or Salaried persons in Jalandhar. So, Pleasespare some precious time of yours to fill it correctly to make our study complete.Name of the respondent
:
- «««««««««««..
G
ender:-
 
Male { } Female { }
Age
:-
Below 25 years { }25-50 years { }Over 50 years { }
Occupation:
-
Business { } Salary person { }
Monthly income
:-
Below Rs 5000 { } Rs 5000-15000 { }Rs 15000-2500 { } Above Rs 25000 { }
In case Businessman Specify Income(in Rs.)_____________________
1) Do you have any awareness regarding investment?
Yes { } No { }
2) Do you plan your investments? (If no then go to
Q
s. No. 1
6
)
Yes { } No { }
3) What is your objective behind investments?
(a) Safety of Capital { } (b) Retirement { }(c) Beating Inflation { } (d) Tax Minimization { }(e) Liquidity { } (f) Growth of Capital - Returns { }(g) Others (please specify) ________________________________ 
4) How much of your money you prefer to invest?
a) 10% - 20% { } b) 20% - 30% { }c) 30% - 50% { } d) More than 50% { }

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