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Table Of Contents

1. what is performance management?
an overview of performance management
1.1 why it’s important
2. getting performance management right
2.1 why some people find it hard
2.2 the improvement journey
3. the performance management system
3.1 the performance management cycle
3.2 vision and priorities
3.3 planning for success: corporate and service plans
3.4 targeting improvement
3.5 the performance measurement framework
3.6 performance information
3.7 reporting performance
3.8 performance reviews
3.9 taking action for improvement
4. people and performance
4.1 users, citizens and stakeholders
4.2 leadership
4.3 culture
4.4 skills and capacity
4.5 learning
5. performance management in partnerships
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A manager_s guide to performance management

A manager_s guide to performance management

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Published by kevivm

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Published by: kevivm on Mar 15, 2011
Copyright:Attribution Non-commercial

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06/04/2013

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