Annual Report 2009-2010
Dear Members,The Board of Directors of Bangalore Electricity Supply Company Limited (BESCOM) have pleasure inpresenting the Eighth Annual Report for the year 2009-10 and the Audited Accounts of the Company for theyear ended March 31, 2010.Bangalore Electricity Supply Company Limited was incorporated on 30
April 2002 under the CompaniesAct, 1956 and commenced its operations with effect from 1
June 2002.The Company has successfully completed Eighth year in the distribution of electricity. The Companyhaving its headquarters at Bangalore city and has its jurisdiction comprising the districts of BangaloreUrban, Bangalore Rural, Kolar, Ramanagara, Chikkaballapura, Tumkur, Davanagere and Chitradurga.During the year 2009-10, the Company took various initiatives for rendering better services in linewith the Government objectives and policies. The Company had set its agenda on Revenue Improvementmeasures to bring efficiency in the power sector, especially in the field of Distribution of Electricity andproviding better service to the customer.BESCOM continued its pursuit of higher goals in the direction of increased Metered Sales, increasedCollection, meaningful Energy Audit at 11 KV and below, increased Customer Care activities usingInformation Technology, adopting Modern Technical Modes by reducing human intervention etc. All thesehave been ably supported by the employees and the result is reflected in present improved position ofthe Company.BESCOM aspires to be number one among the distribution companies in the country in the comingyears. The progress of the Company on different counts is enumerated hereunder.
I. STRATEGY AND VISION OF THE COMPANY
The vision of BESCOM is to be the best Electricity Distribution Company in India. In order toachieve this vision, the Company has drawn up a strategy with focus on customer satisfaction,Regulatory compliance, meeting stakeholder expectations etc.
The Mission of BESCOM is to ensure complete customer satisfaction by providing its customersreliable and quality power supply at competitive rates.