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City of Gahanna, OhioA Community Survey Update2010
Prepared by:Dr. Hugh Clark
CJI ResearchCorporation
 
 City of Gahanna, Ohio Page 1 A Community Survey, 2010
Table of Contents
Table of Contents.................................................................................................. 1
 
List of Figures ....................................................................................................... 3
 
Introduction ........................................................................................................... 5
 
Method .............................................................................................................. 5
 
Wards ................................................................................................................ 7
 
Part 1: General Satisfaction with Life in Gahanna................................................. 8
 
Quality of life...................................................................................................... 9
 
A note on the layout of the charts ...................................................................... 9
 
Right direction or wrong track? ........................................................................ 10
 
Comments on why many respondents feel Gahanna is headed in the rightdirection ........................................................................................................... 12
 
Comments on why many respondents feel Gahanna is “off on the wrong track.”........................................................................................................................ 18
 
Main challenge facing Gahanna ...................................................................... 22
 
Part 2: Rating the Job Performance of City Officials ........................................... 25
 
Rating the elected leadership .......................................................................... 26
 
The Mayor.................................................................................................... 26
 
City Council.................................................................................................. 27
 
Keeping citizens informed ............................................................................... 28
 
How well the city is handling city finances during the recession ...................... 29
 
Part 3: Citizen Satisfaction with City Services ..................................................... 30
 
Value of services for the taxes paid ................................................................. 31
 
Efficient operation of city departments ............................................................ 32
 
Contacting City Hall ......................................................................................... 33
 
Satisfaction with city hall contacts ................................................................ 35
 
Satisfaction with the several city services in the past 12 months in 2008 and2010 ................................................................................................................ 37
 
Variation of service satisfaction among wards................................................. 39
 
Perception v reality ...................................................................................... 40
 
The impact of perceiving a service problem .................................................... 41
 
Perceiving a problem ................................................................................... 41
 
The impact scores ....................................................................................... 42
 
Part 4: Major City Initiatives ................................................................................ 44
 
Downtown ....................................................................................................... 45
 
Visiting Creekside ........................................................................................ 46
 
Use of Creekside, by ward .............................................................................. 47
 
Activities at Creekside ..................................................................................... 48
 
Activities at Creekside, by ward ....................................................................... 49
 
Perceived Ownership of Creekside ................................................................. 50
 
Perceived Value of Creekside to Gahanna ..................................................... 51
 
Handling of Economic Development ............................................................... 52
 
Part 5: Gahanna City Income Tax ....................................................................... 53
 
Response to Change in Tax Rate ................................................................... 54
 
 
 City of Gahanna, Ohio Page 2 A Community Survey, 2010Ward detail on tax issue .................................................................................. 56
 
How approval changes with further information............................................... 57
 
Where Gahanna Residents Work .................................................................... 58
 
Location of employment and approval of tax increase .................................... 59
 
Using Income Tax to Improve Facilities ........................................................... 61
 
Which facility improvements would make a tax increase more worthwhile? .... 62
 
Part 6: Local Information Sources ....................................................................... 63
 
Where do people find news about Gahanna? ................................................. 64
 
Social Media Used .......................................................................................... 65
 
Part 7: Demographics ......................................................................................... 67
 
Age .................................................................................................................. 68
 
Employment .................................................................................................... 69
 
Children in the household ................................................................................ 71
 
Education ........................................................................................................ 72
 
Income ............................................................................................................ 73
 
A Few Key Conclusions ...................................................................................... 74
 
Appendix A: Survey Questionnaire ..................................................................... 77
 
Appendix B: Verbatim responses to open end questions .................................... 85
 
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