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Table Of Contents

Profile
Industrial relations
INFORMATION SYSTEM USED IN MARUTI SUZUKI
ORACLE
SALE PROCESS OF MARUTI SUZUKI
DEALER MANAGEMENT SYSTEM (D.M.S.)
DMS (DATA MANAGEMENT SOFTWARE)
The Maruti System Architecture
•Design Approach and Principles
Customer Relationship Management:
Setting up "Express Service Bays" & "2 - Technician Bays"
Service at Door Step through Maruti Mobile Support
Maruti on Road Services
Market Research Department
Analytical customer relationship management
Quality Service across 1036 Cities
The Low Cost Maintenance Advantage
SUPPLY CHAIN MANAGEMENT:
COMPUTER INTEGRATED MANUFACTURING(CIM):
PRODUCT LIFECYCLE MANAGEMENT:
Model of an Executive Support System
ESS is used for decision making functions at the highest level
Maruti Suzuki Customer Care Website
RECOMMENDATIONS:
1.Economic Order Quantity Concept
CONCLUSION
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Published by alisha_sehgal_1

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Published by: alisha_sehgal_1 on Mar 17, 2011
Copyright:Attribution Non-commercial

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04/29/2013

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