Professional Documents
Culture Documents
ON
Submitted by
GAURAV SHUKLA
Guidance by
MR. VIPUL MISHRA
“Words have never expressed human sentiments. This only an attempt to express my deep
gratitude which comes from my heart.”
Last but not least I am thankful to my colleagues, friends & other faculties for their
direct & indirect help for completion of this work.
Gaurav shukla
DECLARATION
outcome of my own research work based on personal study during academic session 2009-
2010 and has not been submitted previously for award of any degree or diploma to this
Gaurav shukla
CERTIFICATE
To the best of my knowledge this project or its part has not been
submitted to this university or any other university for any
Degree/Diploma.
Mr.Vipul Mishra
Lecturer-BBA
department
Place:
Date:
4
CONTENT
4 RESEARCH 43-46
MEHFODOLOGY
6 OBSERVATIONS 53-54
7 LIMITATIONS 55-56
8 ANNEXURE 57-60
9 BIBLIOGRAPHY 61-62
5
CHAPTER 1
INTRODUCTION TO TOPIC
INTRODUCTION
6
synonymed Insurance to LIC. Also since it was a
Public Sector Undertaking (PSU) it has a great
support from people. But now times have changed
a lot of private players have entered into the fray.
There have been a lot of Indian companies
collaborating with foreign insurance giants like
ICICI Prudential, Bajaj Allianz etc who have already
made their presence felt in the Indian Insurance
industry.
7
and need of insurance in today’s life They have
started positioning their brand sand are
marketing their products in such a way the
people have started feeling the need of security in
their lives.
8
deposits. They selectively invest in shares also but
the percentage is very small (4-5%). This in itself is
an indicator that growth potential for the insurance
sector is immense. It's a business growing at the
rate of 15-20% per annum and presently is of the
order of around more than $55 billion.
9
controls, limits on ownership, and other restraints.
They private players are still in their initial days
and would take some more time to capture a good
market share. At present they are coming up with
new and innovative ideas.
10
investment. ULIPs have gained high acceptance
due to attractive features they offer like flexibility,
transparency, liquidity and a vast variety of fund
option. Unit linked plans are suitable for all
customer profiles; however as a general belief the
risk averse investors tend to choose traditional
plans and an informed customer prefers a ULIP.
ULIPs offer the kind of flexibility that no insurance
product can. ULIPs essentially combine the
benefits of an insurance policy and a market-linked
investment. Investors can select a ULIP with an
equity-debt combination that is in line with their
risk profile. A risk-taking investor would typically
select one with a high equity component, while a
risk-averse investor would opt for a debt-heavy
one. Simply put, ULIPs are structured in such a
way that the protection element and the savings
element are distinguishable, and hence managed
according to your specific needs. In this way, the
ULIP plan offers unprecedented flexibility and
transparency.
11
So with many players around for a company
to really be successful it has to really be very
efficient on all fronts. It has to constantly adapt to
the changing consumer preferences with a lot of
new innovations and implementing new
technology try to different from the lot.
Especially if it is a new player in the market the
company has to really work very hard to get into
the completion and stay afloat.
INDUSTRY PROFILE
INSURANCE
12
number of people associate themselves by sharing
risks attached to individuals. The risks which can
be insured against include fire, the perils of sea,
death and accidents and burglary. Any risk
contingent upon these, may be insured against at a
premium commensurate with the risk involved.
Thus collective bearing of risk is insurance.
CHARACTERISTICS OF INSURANCE
1. Sharing of risks
2. Cooperative device
3. Evaluation of risk
4. Payment on happening of a special event
5. The amount of payment depends on the
nature of losses incurred.
incurred
13
bifurcated into three eras:
a. Pre Nationalization
b. Nationalization and
c. Post Nationalization
14
Insurance Company started by Europeans in
Calcutta was the first life insurance company on
Indian Soil. All the insurance companies
established during that period were brought up
with the purpose of looking after the needs of
European community and these companies were
not insuring Indian natives. However,
ever, later with the
efforts of eminent people like Babu Muttylal Seal,
the foreign life insurance companies started
insuring Indian lives. But Indian lives were being
treated as sub-standard lives and heavy extra
premiums were being charged on them. Bombay
Mutual Life Assurance Society heralded the birth of
first Indian life insurance company in the year
1870, and covered Indian lives at normal rates.
Starting as Indian enterprise with highly patriotic
motives, insurance companies came into existence
to carry the message of insurance and social
security through insurance to various sectors of
society. Prior to 1912 India had no legislation to
regulate insurance business. In the year 1912, the
15
Life Insurance Companies Act, and the Provident
Fund Act were passed. The Life Insurance
Companies Act, 1912 made it necessary that the
premium rate tables and periodical valuations of
companies should be certified by an actuary. But
the Act discriminated between foreign and Indian
companies on many accounts, putting the Indian
companies at a disadvantage.
16
1938 was introduced in the Legislative Assembly.
However, it was much later on the 19th of January,
1956, that life insurance in India was nationalized.
About 154 Indian insurance companies, 16 non-
Indian companies and 75 provident were operating
in India at the time of nationalization. The
Parliament of India passed the Life Insurance
Corporation Act on the 19th of June 1956, and the
Life Insurance Corporation of India was created on
1st September, 1956, with the objective of
spreading life insurance much more widely and in
particular to the rural areas with a view to reach all
insurable persons in the country, providing them
adequate financial cover at a reasonable cost.
17
INSURANCE MARKET - PRESENT
18
1,470,800 million ($36.77 billion) in 2006 from INR
1,301,540 million ($32.54billion) in 2005. We
envisage that life premiums in 2011 will be $65.96
billion, a growth larger than they were in 2007. The
performance of the market is forecast to
accelerate, with an anticipated CAGR of 9.78%
for the four-year period 2007-2011 expected to
drive the market to a value of $65.96 billion by the
end of 2011. There would be a growth of $24.6
billion i.e. 59.48% in the next 4 years.
19
by a CAGR of 9.40% between 2007-2011. We are
looking for non-life premiums to rise by $405
million over the five years to the end of 2011 with a
growth rate of 62.02%.
With a huge population base and large
untapped market, insurance industry is a big
opportunity area in India for national as well as
foreign investors. India is the fifth largest life
insurance market in the emerging insurance
economies globally and is growing at 32-34%
annually. This impressive growth in the market has
been driven by liberalization, with new players
significantly enhancing product awareness and
promoting consumer education and information.
The strong growth potential of the country has also
made international players to look at the Indian
insurance market.
20
players, according to "Booming Insurance Market
in India (2008-2011):
21
Health insurance is poised to become the
second largest business for non-life insurers
after motor insurance in next three years.
22
LIFE INSURANCE
23
of insurance is probably as old as the story of
mankind.
24
Company Limited (JV between Bajaj Group and
Allianz).
25
PRESENT STRUCTURE OF INSURANCE
INDUSTRY IN INDIA
26
10. TATA AIG Life Insurance Co. Ltd. (TATA
AIG)
11. AMP Sanmar Assurance Co. Ltd. (AMP
SANMAR)
12. Aviva Life Insurance Co. Ltd. (AVIVA)
13. Sahara India Life Insurance Co. Ltd.
(SAHARA LIFE)
14. PNB Life Insurance
15. Reliance Life Insurance
16. Bharati Axa Life Insurance
27
6%
2% 1%
2% LIC
3%
ICICI Prudential
3%
Bajaj Allianz
3%
SBI Life
Reliance
7%
HDFC Standard Life
Birla Sun Life
Max Newyork Life
9% 64%
Kotak Mahindra
Others
28
RELATED ACTS
The Insurance
I Act,
A , 1938
The Insurance Act, 1938 was the first legislation
governing all insurance titles to provide strict
state over insurance business.
Life Insurance
nsurance Corporation
orporation Act
ct, 1956
Even though the first legislation was enacted in
1938, it was only on 19th January, 1956, that life
insurance in India was completely nationalized
through the Life Insurance Corporation Act, 1956.
There were 245 insurance companies of both
29
Indian and foreign origin companies in 1956. The
government acquiring the companies
accomplished nationalization. The Life Insurance
Corporation of India was then formed on 1st
September, 1956.
General
eneral Insurance
nsurance Business
usiness (Nationalization)
ACT, 1972
30
Insurance Regulatory and
Development Authority (IRDA) Act,
1999
Reforms in the Insurance sector were initiated
with the passage of the IRDA Bill in Parliament in
December 1999. The IRDA since its incorporation
as a statutory body in April 2000 has fastidiously
stuck to its schedule of framing regulations and
registering the private sector insurance
companies.
31
The approval of institutions for imparting training
to agents has also ensured that the insurance
companies would have a trained workforce of
insurance agents in place to sell their products,
which are expected to be introduced by early next
year. Since being set up as an independent
statutory body the IRDA has put in a framework of
globally compatible regulations. In the private
sector 12 life insurance and 6 general insurance
companies have been registered.
32
LIFE INSURANCE PRODUCTS
33
4. Annuities: They are the series of
periodic payments to the annuities for life or for
a specified period. Annuities can be immediate
(where the payment of annuity is immediate) or
deferred (where the payment of annuity
commences after a specific period).
34
UNIT-LINKED INSURANCE
PLANS (ULIP)
35
stocks or bonds; the value of investments alters
with the performance of the underlying fund opted
by the customer.
36
planning for children’s future and retirement
planning
STRUCTURE OF ULIPs
ULIPs offered by different insurers have
varying charge structures. Broadly the different
types of fees and charges are given below.
However the insurers have the right to revise or
cancel the fees and charges over a period of time.
time
37
Charges, Fees and Deductions in ULIP
Mortality Charge
The Mortality Charge will apply on the Sum at
Risk (SAR = Sum Assured less the Fund
Value pertaining to regular premiums). It will
be deducted by monthly cancellation of units
from the accumulation unit account. The
Mortality Charge shall remain guaranteed
throughout the policy term.
38
p.a. on Growth Fund. FMC will be applied on
the fund while calculating NAV on a daily
basis. The maximum FMC on any fund is 2%
p.a. subject to prior approval by the IRDA.
Surrender Charge
This is the charge that applies when the
policy is surrendered. It is equal to 50% of the
difference between regular premiums
expected and those paid in the first year of
the contract.
39
Service Tax Deductions
12.36% service tax is applicable on the first
premium of life insurance policy.
Tax Benefits
Tax benefits will be as per Section 80C & Section
10(10D) of the Income Tax Act, 1961. Insurance is
tax free up to Rs. 100000 per annum and the
returns on investment on maturity of the policy
are also tax free.
ULIPs Structure
Administration Fund management
charges charges
40
ADVANTAGES OF ULIPS
41
A. Life protection
B. Investment and Savings
Market linked fund based on risk profile
Switch option
Premium redirection
Automatic Transfer Plan(ATP)
C. Tax Planning
D. Flexibility of cover continuance
E. Transparency
F. Extra protection with riders
Death due to accident
Disability
Critical illness
G. Liquidity
Partial withdrawals during the term
At maturity
H. Variable investment options
I. Premium holiday
J. Allow Top-ups
42
FACTORS INFLUENCING THE BUYING OF UNIT
LINKEDINSURANCE PLAN (ULIPs)
43
TYPES OF FUNDS UNDER ULIPs
44
Sometimes known
as Money
Cash Market Funds —
Low
Funds invested in cash, bank
deposits and money
market instruments
Combining equity
Balance investment Medi
d Funds with fixed interest um
instruments
45
CHAPTER 2
COMPANY PROFILE
46
district headquarter. Re-organization of LIC took
place and large numbers of new branch offices
were opened. As a result of re-organization
servicing functions were transferred to the
branches, and branches were made accounting
units. It worked wonders with the performance of
the corporation. It may be seen that from about
200.00 crores of New Business in 1957 the
corporation crossed 1000.00 crores only in the
year 1969-70, and it took another 10 years for LIC
to cross 2000.00 crore mark of new business. But
with re-organization happening in the early
eighties, by 1985-86 LIC had already crossed
7000.00 crore Sum Assured on new policies
.
Today LIC functions with 2048 fully
computerized branch offices, 100 divisional
offices, 7 zonal offices and the corporate office.
LIC’s Wide Area Network covers 100 divisional
offices and connects all the branches through a
Metro Area Network.
47
LIC continues to be the dominant life insurer even
in the liberalized scenario of Indian insurance and
is moving fast on a new growth trajectory
surpassing its own past records. LIC has issued
over one crore policies during the current year. It
has crossed the milestone of issuing 1,01,32,955
new policies by 15th Oct, 2005, posting a healthy
growth rate of 16.67% over the corresponding
period of the previous year.
From then to now, LIC has crossed many
milestones and has set unprecedented
performance records in various aspects of life
insurance business.
48
BUSINESS OBJECTIVES
OBJECTIVES OF LIC
49
investors as well as the community as a
whole, keeping in view national priorities
and obligations of attractive return.
Conduct business with utmost economy
and with the full realization that the moneys
belong to the policyholders.
Act as trustees of the insured public in their
individual and collective capacities.
Meet the various life insurance needs of the
community that would arise in the changing
social and economic environment.
Involve all people working in the
Corporation to the best of their capability in
furthering the interests of the insured
public by providing efficient service with
courtesy.
Promote amongst all agents and employees
of the Corporation a sense of
participation, pride and job satisfaction
through discharge of their duties with
50
dedication towards achievement of
Corporate Objective.
MISSION/VISSION OF LIC
Mission:
"Explore and enhance the quality of life of people
through financial security by providing products
and services of aspired attributes with
competitive returns, and by rendering resources
for economic development."
Vision:
"A trans-nationally competitive financial
conglomerate of significance to societies and
Pride of India."
CHAPTER 3
PRODUCT RANGE OF LIC
51
Individual Products
Life Insurance Corporation realizes that not
everyone has the same kind of needs. Keeping
this in mind, it has a varied range of products that
you can choose from to suit all your needs. These
will help secure your future as well as the future
of your family. These are:
Profit Plus
Market Plus-I
Fortune Plus
Money Plus-I
Child Fortune Plus
Profit Plus:
52
It is a unit linked Endowment plan where the
premium payment term (PPT) is limited to single
lump sum, or uniformly over 3, 4 or 5 years. You
can choose the level of cover within the limits,
which will depend on whether the policy is a
Single premium or Limited premium contract,
term chosen and on the level of premium you
agree to pay.
53
Market Plus –I:
Fortune Plus
54
Four types of investment funds are offered.
Premiums paid after allocation charge will
purchase units of the Fund type chosen. The Unit
Fund is subject to various charges and value of
the units may increase or decrease, depending on
the Net Asset Value (NAV). The plan therefore
serves the purpose of insurance-cum-investment.
Money Plus-I
55
units may increase or decrease, depending on the
Net Asset Value (NAV).
56
GENERAL FEATURES OF THE VARIED
PRODUCTS OF LIC
MARKET PLUS-I
PROFIT PLUS(RP&SP)
Min entry age 0 yrs
Max entry age 65 yrs
Max Maturity 70,75 yrs
age
Min premium 1000 RP
20000 Single
Premium
Riders ADBR, CIBR
57
Min premium payment term 3 yrs
FORTUNE PLUS
Min entry age 12 yrs
Max entry age 60 yrs
Max Maturity 65 yrs
age
Min premium 20000
Riders ADBR
Min premium payment
term 5 yrs
MONEY PLUS-I
Min entry age 0 yrs
Max entry age 65 yrs
Max Maturity 75 yrs
age
Min premium Rs.5,000
Riders ADBR, CIBR
Min premium payment
term 5 yrs
58
CHILD FORTUNE PLUS
Min entry Less than17
age
yrs
Max 17 yrs
entry age
Max 25 yrs of child
Maturity
age or of the
insured 75 yrs
Min Rs.10,000
premium
Riders ADBR
Min premium payment
term 5 yrs
(Source: www.licindia.com)
59
PERFORMANCE OF ULIP FUNDS OF LIC
MARKET DATE OF
PLUS-I: LAUNCH
17.06.200
8
BOND 10 11.472 11.4720 11.472
FUND 0 0
SECURED 10 11.783 11.7832 11.783
FUND 2 2
BALANCED 10 11.920 11.9203 11.920
FUND 3 3
GROWTH 10 12.809 12.8098 12.809
FUND 8 8
PROFIT DATE OF
PLUS: LAUNCH
23.08.200
7
BOND 10 12.552 12.5528 12.552
FUND 8 8
SECURED 10 11.786 11.7868 11.786
FUND 8 8
BALANCED 10 12.255 12.2553 12.255
FUND 3 3
60
GROWTH 10 10.689 10.6895 10.689
FUND 5 5
FORTUNE DATE OF
PLUS: LAUNCH
23.08.200
7
BOND 10 12.208 12.2086 12.208
FUND 6 6
SECURED 10 12.074 12.0740 12.074
FUND 0 0
BALANCED 10 10.867 10.8677 10.867
FUND 7 7
GROWTH 10 10.851 10.8518 10.851
FUND 8 8
Money Date of
plus-I: launch
22.05.200
8
Bond 10 12.4177 12.4177 12.4177
fund
Secured 10 13.8626 13.8626 13.8626
fund
Balance 10 13.6496 13.6496 13.6496
d fund
Growth 10 12.8678 12.8678 12.8678
fund
Child Date of
fortune
61
plus: launch
01.11.200
8
Bond 10 10.6557 10.6557 10.6557
fund
Secured 10 13.6108 13.6108 13.6108
fund
Balance 10 13.5517 13.5517 13.5517
d fund
Growth 10 13.5517 13.5517 13.5517
fund
CHAPTER 4
RESEARCH METHODOLOGY
62
INSURANCE CORPORATION OF INDIA in the Indian context,
insurance market and study the consumer
perception towards various insurance products.
The performance analysis is based on the
empirical data collected from the Nagpur city..
63
METHODOLOGY
Step: 1
Developing a right research design and timeline
for the project.
Step: 2
Collecting Secondary data of the insurance
Industry
Step: 3
Designing of the Questionnaire
64
Step: 4
Analysis of secondary data
Step: 5
Collection of primary data-Questionnaires and
internet surveys
Step: 6
Analysis of primary data
Step: 7
Interpretation of the results
Step: 8
Preparation of the final report
SOURCES OF DATA
There are two types of data used. They are
primary and secondary data. Primary data is
defined as data that is collected from original
sources for a specific purpose. Secondary data is
65
data collected from indirect sources. (Source:
Research Methodology, By C. R. Kothari)
Primary Data:
The primary data was collected by a survey based
on the questionnaire. It was formulated on the
basis of information carefully gathered by me
about the various mindsets of the people. This
questionnaire was mainly formulated to target the
common man to see his perception and
awareness of various investment options
available.
Sample Size:
The sample size for the survey conducted was 50
respondents.
Sampling Technique:
66
Random sampling technique was used in the
survey conducted.
Study Area:
The samples referred to were residing in Nagpur
City.
Secondary Data;
The secondary data was collected directly from
the companies and their websites and internet
surveys. Also a lot of similar research studies and
journals have been referred to.
LITERATURE STUDY
Till today a lot of research has been done on
the Indian insurance industry especially the life
insurance sector. The material for this study was
collected from various internet sites, journal sand
books by various authors.
67
CHAPTER 5
DATA ANALYSIS AND INTERPRETATION
PRIMARY DATA ANALYSIS
68
the preferences given by customers towards
various top life insurance companies and their
reasons for it.
Following is the analysis of the primary data
collected through questionnaires.
(Please refer to annexure I)
Age No of Percentage
Respondents
18-30 19 38%
30-50 26 52%
>50 5 10%
Total 50 100%
69
Figure 12: Break-up of respondents between
different age groups
70
Figure: Break-up of respondents by their
occupations
71
products and government bonds. Out of these
around 35% preferred stocks and shares and
around 20% preferred insurance products.
72
Figure: Break-up of respondents based on
preferences for various forms of investment
73
Around 63% respondents felt that there was an
amount of moderate to high risk involved with
ULIPs.
74
Figure: Break-down of respondents who own
insurance policies in various life
insurance companies
CHAPTEZ 6
OBSERVATIONS
75
We have found out that age plays a major
role in deciding the investment patterns of
people as generally the younger class of
people tend to take more risk and invest
in various instruments more frequently,
when compared with the older class of
people.
76
CHAPTER 7
LIMITATIONS
77
many aspects affect the company
performance, companies deal with various
businesses thus clubbing all parameters is
not always possible.
CHAPTER 8
ANNEXURE
QUESTIONNAIRE
Name (Optional):
Gender:
Male Female Contact no
(Optional)
78
Age Group:
18-30 31-40 41-50 >50
Qualification:
Post Graduate Graduate 12 th
< 12th
Occupation:
Government Service Businessman
Private Company
Self Employed Any Other (Please
specify)____________________
79
Your savings per year:
Below 10000 10000-25000
25000-50000
50000-100000 More than 100000
80
Govt. Bonds & securities
urities Any other (please
specify) _____________________
81
High risk Moderate risk
They are Safe
Low risk No Idea
82
CHAPTER 9
BIBLIOGRAPHY
REFERENCES
Websites:
http://www.licindia.com
http://www.irdaindia.org
http://www.financialexpress.com
http://wealth.moneycontrol.com
http://economictimes.indiatimes.com/Personal-Finance/Insurance/Life-
insurance-industry
http://www.marketsmonitor.com
http://www.quickmba.com/marketing/research
http://www.moneycontrol.com
&
83