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) End-user satisfaction increasingly represents the focal point of successfully implementing an information
system. Incapable of fulfilling user requirements independently,
information systems require individuals to fully exploit their expertise before yielding organizational benefits. Factors influencing user satisfaction with information systems have received considerable interest. Several studies have attributed information system failures to psychological and organizational issues, rather than technological ones. Among the various theoretical perspectives adopted to explore this phenomenon include the technology acceptance model, theory of planned behavior, and information system success model. However, in contrast with previous findings, Au et al. (2008) found that expectations regarding information system performance are not significantly related to user satisfaction. Additionally, Iivari (2005) found that quality of the end user perceived information only slightly impacts system usage. Despite the considerable amount of scholarly research on end-user satisfaction in recent decades, available evidence contradicts the expected relationships. Still, the role of self-efficacy in the context of information system usage has seldom been addressed.