We save people money so they can live better. Find out what we're passionate about,our strengths, and our reason for being.
It all began in 1962 in Rogers, Arkansas. And it’s been one incredible journey. Comealong for the ride; the line forms here.
What is “Culture?” It’s how we treat each other; it’s our special way of doing business.It’s what makes us one of the world's most-admired companies. Find out why, right here.
Our founder Sam Walton gave our company a sense of honor and a set of values that are still very importantto us. Starting with Sam’s 3 Basic Beliefs, here’s what makes us proud to be part of the Wal-Mart family.
Today, 7,390 Wal-Mart stores and Sam’s Club locations in 14 markets employ more than 2 millionassociates, serving more than 200 million customers per year. All around the world, we save people money,so they can live better. That’s good news – in any language
The 10-foot Rule is one of our secrets to customer service.
During his many store visits, Sam Walton encouraged associates to take this pledge with him: "I promisethat whenever I come within 10 feet of a customer, I will look him in the eye, greet him, and ask if I can helphim."
The 10-foot Rule was something Sam practiced his entire life.
"I learned early on that one of the secrets to campus leadership was the simplest thing of all: Speak topeople coming down the sidewalk before they speak to you,” Sam once said. “I would always look aheadand speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't, Iwould still speak to them. Before long, I probably knew more students than anybody in the university, andthey recognized me and considered me their friend. I ran for every office that came along."
We’ve kept Sam’s promise.
Not only was Sam elected to nearly all of those offices at the University of Missouri in Columbia, but the 10-foot Rule helped Sam build a successful business, too. Today, in stores around the world, associates putSam’s rule into practice every day. From the greeters at the front doors, to associates throughout the store,and the friendly smile at the checkout lane, The 10-foot Rule is one of the things that makes Wal-Mart great.
The door is always open.
At Wal-Mart, our management believes open communication is critical to understanding and meeting our associates’ and our customers’ needs. Through our “open door” policy, associates are free to sharesuggestions, ideas, and voice concerns. Whether it’s help with a problem, guidance or direction, or simplygetting an answer to a question.