Mobile Voice over IP – Fixed/Mobile Convergence in the Enterprise
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iFi has proven to be a major component of many organizations’ networkinginfrastructures. Extending the use of that resource to include voice communi-cations is the reason organizations are upgrading to 3rd generation WiFi infra-structures with the quality of service, security and hand-off features built-in tosatisfy user expectations.
Key Business Value Findings
Best-in-Class organizations have on average,
90% of their campus covered byWiFi
for the mobile VoIP solution, as compared to 32% coverage for all others.
Best-in-Class organizations reach an average
annual cost savings of $154 peruser
from their mobile VoIP implementation and a
49% return on their in-vestment
– almost three times that of all other organizations.
More than half of best-in-class organizations consider improving workforce pro-ductivity the single most important strategic reason to deploy a mobile VoIP so-lution.
Implications & Analysis
85% of best-in-class organizations have 90% or more of their campuses coveredby the mobile VoIP solution compared to 33% of all the others.
Best-in-Class organizations are four times more likely to have a high level of ex-pertise in integrating their mobile VoIP solution with other unified communica-tions solutions, compared to all the others.
Best-in-Class organizations are 60% more likely than all others to consider com-patibility with existing infrastructure when deploying a mobile VoIP solution.
Recommendations for Action
Deploy a mobile VoIP solution for the productivity benefits first and for the po-tential cost savings second.2.
Ensure your WiFi network can handle the coverage and bandwidth needs. If nec-essary, make the upgrades required to ensure the right QoS levels.3.
Deploy a solution that can work seamlessly on and off your campus.4.
Have your mobile VoIP solution tap into the functionality of your PBX system.5.
Develop capabilities to measure the performance of your mobile VoIP solution(e.g.: voice quality, number of dropped calls, etc.) as frequently as possible.