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Magon Hagy

Magon Hagy

Ratings: (0)|Views: 13|Likes:
Published by Deepak Baskar

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Published by: Deepak Baskar on Mar 28, 2011
Copyright:Attribution Non-commercial


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8660 Denmark St.Knoxville, TN 37931
Healthcare Industry Software Implementation Consultant and Specialist with experience coordinating the implementationand training of a Physician Contact System and Hospital Emergency Room Call Schedule for key hospital accounts in largemetropolitan markets. Experience (1)
traveling across U.S. to determine client needs, establishing projectspecifications, and providing system/application training to all levels of medical professionals
; (2)
managing projectexecution from pre-implementation meetings through go-live and post implementation support
; (3)
analyzingphysician workflow to develop/modify training protocol
; (4)
overseeing project management to ensure satisfactionand understanding of system applications
; (5)
performing on-site software troubleshooting to resolve client-specificissues
and; (6)
working within SalesForce.com to manage and maintain client relations.
Bachelors in Mass Communications
(May 2007) GPA – 3.2
Professional Experience:
F.A.S.T ENTERPRISE, LLC Oklahoma City, OK January 2011 - March 2011 
Software Developer:
Working on site at the State Capitol Tax Commission Office designing and programming the tax softwaresystem GenTax to meet the clients specific needs.Using Microsoft SQL Server to write, copy and debug computer code used in the creation of Oklahoma’sGenTax system.Working along side state department employees to discuss and evaluate their specific needs and goals within our system.Overseeing the migration of manager tools within GenTax from the Development to the Testing stagesTesting previously developed manager tools to determine if there are any errors being thrown and if so followingthe error path and determine how to correct the problemPresenting Demonstrations for state employees to provide explanations of newly developed attributes andfunctions PERFECTSERVE, Knoxville, TN 2008 - 2010 
Implementation Consultant:
Providing system implementation assistance to clients using a platform that has become the nation's leadingprovider of physician contact and communications management solutions.Serving as primary implementation specialist for Physician Contact System for hospital system-wideapplications.Meeting with physicians who admit patients to the hospital to gather information that will be used to establishcall routing communication plan between hospital and physicians using their existing phone/page network.Performing comprehensive testing for the client hospital for each physician office location.Training groups of hospital based physicians on specific use and application of technologyRemaining on site after implementation to provide additional training and support or modify the system asneeded to meet user requirements and maximize application.Establishing collaborative relationships with all users, including physicians, nurses, and healthcare executives.The creation of an online instructional video helping clients better understand the call management abilitiesSelling our services to practice accounts located across the countryConsulting with individual practice accounts analyzing their needs in order to establish their own personal callrouting solutionsUsing SalesForce.com to manage and maintain client relationsWorking with a CMS based program to manage web contentUtilizing all areas of Microsoft office, including Visio, PowerPoint and Adobe programs such as Flash andPhotoShopPROFESSIONAL PHOTOGRAPHIC SERVICES– Knoxville, TN January 2003- February 2008 
Office Coordinator:
Building relationships and maintain excellent customer service for all clientsManaging client files and perform purchase transactionsOnsite assisting of photographers and their subjectsDigitally manipulating photographs within Photoshop and preparing them for printCreating multiple school compositesTHE BILTMORE FOREST COUNTRY CLUB Asheville, NC, June 2006 – October 2007 
Server / Trainer:
Delivering excellent service to the members of our exclusive private club, as well as their guestsSet up, organized and providing service for various special eventsAdvising and training new employees of service methods and high standards 

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