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30463040-restaurant-sop

30463040-restaurant-sop

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Published by Bhoy Amores

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Published by: Bhoy Amores on Mar 28, 2011
Copyright:Attribution Non-commercial

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12/01/2012

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FOOD&BEVERAGE:ServicePoliciesandStandardOperatingProcedures
FOOD&BEVERAGE:SERVICEPOLICIESANDSTANDARDOPERATINGPROCEDURES
AL-SHURAFA
 
CONTENTS
IntroductioncustomerandyouPlaceOverviewDepartmentalOverviewandContributionDepartmentalReportingStructureStaffAttitudeHoursofWork
FOOD&BEVERAGE:ServicePoliciesandStandardOperatingProcedures
STANDARDOPERATINGPROCEDURES:FOOD
&
BEVERAGE:SERVICE
F&BS-001F&BS-002F&BS-003F&BS-004F&BS-005F&BS-006F&BS-007F&BS-008F&BS-009F&BS-010F&BS-011F&BS-012F&BS-013F&BS-014F&BS-015F&BS-016F&BS-017F&BS-018F&BS-019F&BS-020F&BS-021F&BS-022F&BS-023F&BS-024F&BS-025F&BS-026F&BS-027F&BS-028TakingReservationsOutletOpeningDutiesOutletClosingDutiesSequenceofServiceGreeting&SeatingMenuPresentationTakingBeverageOrderServingBeveragesTea/CoffeeServiceClearanceMethodClearanceofAshtraysGlasswarePolishingCutleryPolishingChinaWarePolishingPlacingandConductingRequisitionsPersonalHygieneandUniformMonthlyTrainingLostPropertyRecordsSafeChemicalHandlingPreventingFallsPersonalAppearanceSuggestiveSellingBasicFirstAidEmergencyPestControlMis-in-PlaceBreakTimeCurrencyPolicy
CUSTOMERANDYOU(UNDERSTANDINGTHEINDUSTRY)WHATISCUSTOMERABOUT?
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FOOD&BEVERAGE:ServicePoliciesandStandardOperatingProcedures
Tourismisaboutpeoplewhotravelawayfromtheirfamiliarhomeenvironment.Oftentheytravelonholiday;ortheymaybetravelingonbusinesstrips;theymaybetravelingtovisitfriendsandrelatives;theymaybegoingtopilgrimage;theymaybetravelingtoaconferenceorevenasportingliketheWorldCupCricketseriesortheOlympicGames(eitherasspectatorsorparticipants).Sometimestheytraveltoanothercountry,butnotalways.Thekeypointshereare:TouristcantravelforalotofdifferentreasonsTouristsdonotalwayscomefromanothercountryWhentravelersstaywithintheirowncountrytheyarecalledDomestictourists,butwhentheytraveltoanothercountrytheyareinternationaltourists.InternationaltouristsarrivinginanothercountryarereferredtoasInboundwhiledepartingnationalsettingoffforanothercountryOutboundtourists.Touristscanbedescribedbytheirreasonfortraveling.Thetermholidaymakerandbusinesstravelerareobvious,lessobviousisthetermVFRwhichmeansvisitingfriendsandrelatives.Leastobviousisthetermcommoninterest.Itisusedtodescribetravelerswhoarejoinedbyothertravelerswhohavecometosharethesameexperienceswhentheyreachtheirdestination.Pilgrims,conferenceandconventiondelegates,peoplewhotraveltohealthspasandmedicalcenters,participantsandspectatorsatsportingeventsareallpartofthecommoninterestcategory.Tourismisabouttheindustriesthatlookafterthesetravelers.Thekeypointshereare:Theycantravelforalotofdifferentreasons.Theyneedpeopletolookafterthemandtoprovideserviceslikefoodanddink,somewheretostay,transporttogetabout,helpandinformationtogetabout,activitiesandentertainmentandtransporttogetthemoutandhomeagain.Visitorsfromanothercountryoftenneedextracarebecausethingslikesocialcustoms,thelanguageandcurrencymaybestrangetothem.AccommodationandcateringsectorTransportsectorTravelagenciesTouroperatorsEntertainmentandleisureprovidersGuidesandinformationservicesTheabovebusinessmakesuptheprivatesectors.
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