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Table Of Contents

CHAPTER 3
Possible levels of customer expectations
Types of service
Zone of tolerance
The Zone of tolerance:
Bus stop«
Analyze the zone of tolerance
Physical need«« food!!!!
b)Social need
U explain ?
Sources of adequate service expectations
Customer service expectations
2.Less controllable factors
Make a chart for««
Exercises ???????
Customer perception of service
Customer Satisfaction
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3.1 CUSTOMER EXPECTATIONS

3.1 CUSTOMER EXPECTATIONS

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Published by Seema Gawai

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Published by: Seema Gawai on Mar 28, 2011
Copyright:Attribution Non-commercial

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09/30/2013

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