Profiles in Diversity Journal

Also Featuring an Introduction by Ilene H.
Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month

CAREERS AT SHELL
The most successful problem solvers look at things differently and see solutions no one else can. Who
would have thought to use fish protein to stop gas freezing in subsea pipes? One of our people did.
And right now we’re looking for more people who can bring a fresh perspective to the energy
challenge. We’ll provide training, support and career choices to develop your potential. We’ll get
you working with some of our most accomplished problem solvers. And together we can help
build a responsible energy future. Think further. For more information and to apply online, Volume 11, Number 5 September / October 2009
please visit www.shell.com/careers. Shell is an equal opportunity employer. $
25.00 U.S.
PROFILES IN DIVERSITY JOURNAL

“Shell provided me with the
opportunity to handle challenges
and manage issues in a dynamic
refinery environment. I count it a “The best thing about working in
privilege to be part of this Shell is the balance between life and
globalized entity and I was work; between exposure and depth
convinced that my journey in “With the open career progression of experience offered to employees,
September / October 2009 • VOLUME 11 NUMBER 5

Shell will be filled with continual opportunity, every employee of Shell and between making profits and
learnings, growth and never-ending can choose his/her own field as per caring for its employees and the
opportunities to contribute.” their interests.” community.”
Gloria Wang Jasmine Tiwari Kishoore Jehan
Environment Officer – HSSEQ Department Senior Associate Researcher Marketing Executive
www.diversityjournal.com
Rise to new
heights.
Every day brings different challenges.

Luckily, we have a diverse set of solutions.
Join us as we play a key role in Making Home Affordable.

We’re a vital part of President Obama’s initiative to stabilize the housing
Every day, thousands of people from all over the world come to us for
market. For you, that means exciting challenges and
the solutions they need to get their jobs done right. Their issues are an opportunity to have a real impact on our nation’s economy –
diverse. And so are we. That’s why we’ve brought together a team that and your neighbors’ lives. We’ll provide a solid platform for your
includes a variety of backgrounds, strengths and perspectives. For over career and the tools to assist your professional growth.
80 years, that’s been the best solution for the ones who get it done.
Explore the many opportunities we offer in:
Audit | Compliance | Default Asset Management | IT

When you join the Freddie Mac team, you’ll discover an inclusive,
empowering culture with an equal opportunity employer who recognizes
the value of diversity. You’ll also find a total rewards package that
supports your success both at work and in your personal life.
We encourage you to visit us at upcoming diversity conferences,

which are listed on our career site. Visit us online at:
Congratulations to Deb Oler for being named a Woman Worth Watching. That’s getting the job done. FreddieMacDiversity.jobs
careers with impact

Also Featuring an Introduction by Ilene H. Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month
Volume 11, Number 5 September / October 2009

Brenda Blisk Kathleen C. Bock
Vanguard Andrea R Bortner 25.00 U.S.
$
The Blisk Lori Beer
Harris Corporation Kathleen Asser Weslock
Financial WellPoint SunGard
Group
Lyn Beaty
Halliburton
Amparo Bared
Ryder System, Inc.
Stacy Brown-Philpot
Google
Anne Marie Agnelli
CA, Inc.
Tammy L. Butts
AXA Advisors, LLC
DeAnna Allen
Dickstein Shapiro LLP
[ BANK OF THE WEST ]
WANT TO WORK FOR A

TRULY GREAT BANK?
AT BANK OF THE WEST, WE BELIEVE OUR CUSTOMERS ARE

WELL SERVED BY EMPLOYEES WHO ARE WELL SERVED.
Different perspectives generate fresh ideas. That’s why at Bank of the West, we value diversity and
equal opportunity for all our employees. Year after year, we continue to grow stronger thanks to our
unique blend of people. After all, in today’s competitive banking environment, it is our employees with
innovative ideas that keep us a step ahead of the rest.
www.bankofthewest.com
Bank of the West and its subsidiaries are equal opportunity/affirmative action employers. M/F/D/V © 2007 Bank of the West. Member FDIC.
Terri Dial
Shirley Cunningham Ann D. Davidson
$
25.00 U.S.
Monsanto Company ITT Teresa Carroll
Citigroup Kelly Services Laree Daniel
Aflac
Nancy Calderon
KPMG LLP
Patricia S. Cain
Cynthia (Cindy) Davis Neal, Gerber &
Wal-Mart Stores, Inc. Eisenberg LLP
Kimberley Crews Goode

Northwestern Mutual
Lorna Donatone
Sodexo, Inc.
www.bdo.com
“ We’re bringing in the partner. She’s already on it.”

People who know, know BDO.
The diverse and dedicated professionals at BDO honor the contributions

of women like Sandi Guy, Human Capital Partner, who have helped
place us among the world’s leading accounting and consulting firms.
Accountants and Consultants
© 2009 BDO Seidman, LLP. All rights reserved.


$
25.00 U.S.
Dawn Fitzpatrick
Lorrinda Gray-Davis Swee-Chen Goh Pitney Bowes Carol A. Dudley Sandra Guy
Perini Building Co. Royal Dutch Shell The Dow Chemical Co. BDO Seidman
Jo Ann Feindt
U.S. Postal Service
Lynn A. Dugle
Raytheon Company
Kim L. Feil Lisa Ferrero

Corning Incorporated
Walgreens Co.
Susan B. Garcia
American Airlines
Diversity &Inclusion
drives innovation and success
Kodak’s commitment to diversity and inclusion touches customers,
consumers, employees, suppliers, shareholders, and more. While our
vision is global, we focus upon the distinctive cultures and communities
in which we live and work.
We champion diversity as a business imperative to help drive innovation.

Working together, we create technologies and services that unleash the
power of pictures and printing. Become part of our picture—and join us
on our journey to enrich people’s lives.
www.kodak.com/go/diversity
© Eastman Kodak Company, 2008


Laura K. Ipsen Kathleen Hyle
$
25.00 U.S.
Cisco Melanie Healey Kathleen T. Hogan
Constellation Energy
Deborah James Procter &
Wendy Lee Herrick Microsoft
SAIC Unilever
Gamble
Sharon L. Hays
CSC
Catherine
Marcy S. Klevorn Langlais
Ford Motor Company NYSE Euronext
Joyce P. Haag
Eastman Kodak Company Chizuru Kiyomura
Pfizer Inc

$
25.00 U.S.
Theresa K. Lee Michelle Y. Lee Bonita Lewis Bell Antoinette
Eastman Wells Fargo Terex
Candace Matthews (Tonie) Leatherberry
Chemical Company
Amway Kathleen M. Deloitte Consulting LLP
Mazzarella
Graybar
Julie L. Moore
Ecolab Nan Mattai
Rockwell Collins Denise E.
Tricia J. McClung
McEachern
Freddie Mac
Bausch & Lomb
Susan Morisato
Ovations
Insurance
Solutions

$
25.00 U.S.
Lori Raya Nina J. Mullins
Safeway Inc. Anne R. Pramaggiore Claire Beth Nogay Salt River
ComEd Project
Joan O’Shaughnessy
Verizon
ARAMARK
Nancy Reagan
Campbell Soup
Company
Teri
Plummer McClure
UPS
Nereida Elizabeth W. Powers

Deb Oler Dewey & LeBoeuf LLP
W. W. Grainger, Inc. (Neddy) Perez
National Grid
Cathy Plummer Hill

Georgia Power

Donna Sams
CVS Caremark
Sue Ann Schweitzer
Textron Defense Systems
25.00 U.S.
$
Lauventria Robinson Cathy Suever Ann P. Reeves Deborah L. Rice

The Coca-Cola Company Parker Hannifin Waste Management Highmark Inc.
Sandy Swider
Patricia B. Starwood Hotels Deborah M. Soon
Catalyst
(Pat) Shrader
Janet L. Robinson BD
The New York Times Mary Stoddart
Company Best Buy
Suzzanne Uhland Frederica M. Williams

25.00 U.S.
$
Amy E. Wagner O’Melveny & Myers LLP

Jamie K. Thorsen Ann Ziegler Whittier Street Health Center
Burger King Corp.
BMO CDW Corporation
Sharon C. Taylor
Prudential Financial
Barbara S. Wood
KBR
Susan A. Thrope
New York Life
Ellie Yieh
Applied Materials
Stephanie
Gaillard White
MWV
Mary D. Van de Kamp
Tina Waters Kindred Healthcare
Comcast Corporation
notebook
from the publisher
editors notebook
Congratulations are in order…
T
James R. Rector
PUBLISHER
To each executive in this special issue, we would

Cheri Morabito
like to extend a personal “Congratulations!” Wow! Just take a look EDITOR / CREATIVE DIRECTOR
at all the companies and their executive women in this 8th Annual Damian Johnson
MARKETING DIRECTOR
WomenWorthWatching® issue!
Laurel L. Fumic
CONTRIBUTING EDITOR
With all the challenges facing the U.S. and world economies, these
companies chose to honor one of their senior women executives, and Kenneth J. Kovach
CONTRIBUTING EDITOR
make it a priority. Many of them have continually participated during
Alina Dunaeva
the past 8 years, which again demonstrates their support for women in O verseas C orrespondent
leadership. And that’s what makes them and this annual Women’s Issue Jason Bice
WEB MASTER
very special.
C ontributing W riters
Since 1999, beginning with our first Glass Ceiling issue, we have David Casey
invited companies to select one of their senior women leaders to Melanie Harrington
Eric C. Peterson
prepare a personal mentoring essay and share some of their personal Marie Philippe, Ph.D.
details. (See pages 24 to 143.) These extraordinary women, with busy Craig Storti
schedules, took time out to “give back” to other women in the ranks LETTERS TO THE EDITOR
who also aspire to business and personal leadership. It’s not often you Commentaries or questions should be
addressed to: Profiles in Diversity Journal,
can find so much wisdom and advice from senior managers in one
P.O. Box 45605, Cleveland, OH 44145-0605.
place. (Our Mentorings™ book, just released this summer, includes one All correspondence should include author’s
or more quotes from all the women profiled since 1999—over 1,500 full name, address, e-mail and phone number.
quotes in total.)
DISPLAY ADVERTISING
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year’s introduction to the WomenWorthWatching® feature. Catalyst Gemini Towers #1
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Westlake, OH 44145
of the opportunities for women in leadership. Through its annual Tel: 440.892.0444
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are faring in their quest for leadership positions in the marketplace. profiles@diversityjournal.com
Also, congratulations to all the leaders profiled in the Hispanic SUBSCRIPTIONS
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and also our staff, who continue to produce one of the most company- Other foreign orders add $20 per year.
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12 Pro f i les i n D i ve rsit y Journal September/October 2009

table of contents
features
contents Volume 11 • Number 5
September / October 2009
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Volume 11, Number 5 SEPTEMBER / OCTOBER 2009

25.00 U.S.
$
25
On the Cover /
WomenWorthWatching® in 2010
Take a look at this year’s class of influential
women. A corporate profile and personal profile
accompany each woman’s mentoring essay.
25
144 Special Feature /
Hispanic Heritage Month
The rich culture, shared values, and strong
work ethic of Hispanic people should be
Celebrating
celebrated with great appreciation throughout
Hispanic Heritage
the country. The individuals profiled in this
Month
section provide an interesting perspective.
144
departments
20 Momentum Diversity Who, What, Where and When
22 Catalyst Women of Color in U.S. Law Firms
24 Viewpoint “ Women in Leadership: Why Not?”

by Ilene H. Lang, President & CEO of Catalyst
156 MicroTriggers More Triggers from Janet Crenshaw Smith
160 Featured Organizations Organizations and Advertisers 24

c or r ec t i on s
2008 Bureau of Labor Statistics Workforce Demographics1

In our prior issue, July/August
50
2009, Royal Dutch Shell was
incorrectly identified as the
40 Shell Oil Company in the 2009
International Innovation in
30 Diversity Awards feature. Also,
the chart accompanying David
Casey’s article, Should I Get Paid
20
for Hiring a Person of Color?
was incorrect (the legend was
10 reversed). The correct chart is
at left.
0
Black or Asian Hispanic or Women We regret the errors.
African American Latino
Percent of total workforce Percent of C level jobs

contents
table of contents
Volume 11 • Number 5
Women Worth Watching

8th Annual
in 2010
®
25 Anne Marie Agnelli 47 Laree Daniel 67 Sharon L. Hays

CA, Inc. Aflac CSC
26 DeAnna Allen 48 Ann D. Davidson 68 Melanie Healey

Dickstein Shapiro LLP ITT Corporation Procter & Gamble
28 Kathleen Asser Weslock 50 Cynthia (Cindy) Davis 69 Wendy Lee Herrick

SunGard Wal-Mart Stores, Inc. Unilever
29 Amparo Bared 52 Terri Dial 70 Kathleen T. Hogan

Ryder System, Inc. Citigroup Inc. Microsoft Corporation
30 Lyn Beaty 53 Lorna Donatone 72 Kathleen Hyle

Halliburton Sodexo, Inc. Constellation Energy
32 Lori Beer 54 Carol A. Dudley 73 Laura K. Ipsen

WellPoint, Inc. The Dow Chemical Co. Cisco Systems, Inc.
34 Brenda Blisk 56 Lynn Dugle 74 Deborah James

The Blisk Financial Group Raytheon Company SAIC
36 Kathleen C. Bock 57 Kim L. Feil 75 Chizuru Kiyomura

Vanguard Walgreens Co. Pfizer Inc
38 Andrea R. Bortner 58 Jo Ann Feindt 76 Marcy S. Klevorn

Harris Corporation U.S. Postal Service Ford Motor Company
39 Stacy Brown-Philpot 59 Lisa Ferrero 78 Catherine Langlais

Google Corning Incorporated NYSE Euronext
40 Tammy L. Butts 60 Dawn Fitzpatrick 80 Antoinette (Tonie) Leatherberry

AXA Advisors, LLC Pitney Bowes Inc. Deloitte Consulting LLP
41 Patricia S. Cain 61 Susan B. Garcia 82 Michelle Y. Lee

Neal, Gerber & Eisenberg LLP American Airlines Wells Fargo & Company
42 Nancy Calderon 62 Swee Chen Goh 84 Theresa K. Lee

KPMG LLP Royal Dutch Shell Eastman Chemical Company
43 Teresa Carroll 63 Lorrinda Gray-Davis 86 Bonita Lewis Bell

Kelly Services Perini Building Company Terex Corporation
44 Kimberley Crews Goode 64 Sandra Guy 88 Nan Mattai

Northwestern Mutual BDO Seidman, LLP Rockwell Collins
46 Shirley Cunningham 66 Joyce P. Haag 90 Candace Matthews

Monsanto Company Eastman Kodak Company Amway

One of our highest priorities is giving employees
the opportunity to take their careers to the
C:MI
A:K:A
Turn your potential into performance by
submitting your resume to bmocm.com/recruiting.
Access our web page on your

mobile phone by scanning
this EZcode with ScanLife app*
getscanlife.com Your ambition achieved.™

BMO Capital Markets is a trade name used by BMO Financial Group for the wholesale banking businesses of Bank of Montreal, Harris N.A. and BMO Ireland Plc, and the institutional broker dealer businesses of BMO Capital
Markets Corp., BMO Nesbitt Burns Trading Corp. and BMO Nesbitt Burns Securities Limited in the U.S., BMO Nesbitt Burns Inc. (Member CIPF) in Canada, Europe and Asia, BMO Nesbitt Burns Ltée/Ltd. (Member CIPF) in Canada,
and BMO Capital Markets Limited in Europe and Australia. ® Registered trademark of Bank of Montreal in the United States, Canada and elsewhere. TM Trademark Bank of Montreal. *Standard data rates may apply.
contents
table of contents
Volume 11 • Number 5
Women Worth Watching

8th Annual
in 2010
®
92 Kathleen M. Mazzarella 111 Nancy Reagan 129 Susan Thrope

Graybar Electric Co., Inc. Campbell Soup Co. New York Life Insurance
Company
93 Tricia J. McClung 112 Ann P. Reeves
Freddie Mac Waste Management, Inc. 130 Suzzanne Uhland
O’Melveny & Myers LLP
94 Denise McEachern 113 Deborah L. Rice
Bausch & Lomb, Incorporated Highmark Inc. 132 Mary D. Van de Kamp
Kindred Healthcare
95 Julie Moore 114 Janet L. Robinson
Ecolab Inc. The New York Times Company 133 Amy E. Wagner
Burger King Corp.
96 Susan Morisato 116 Lauventria Robinson
Ovations Insurance Solutions The Coca-Cola Company 134 Tina Waters
Comcast Corporation
98 Nina J. Mullins 118 Donna Sams
Salt River Project CVS Caremark 136 Stephanie Gaillard White
MWV
100 Claire Beth Nogay 120 Sue Ann Schweitzer
Verizon Textron Defense Systems 138 Frederica M. Williams
Whittier Street Health Center
102 Deb Oler 121 Patricia B. (Pat) Shrader
W. W. Grainger, Inc. BD 141 Barbara S. Wood
KBR
103 Joan O’Shaughnessy 122 Deborah M. Soon
ARAMARK Ireland Catalyst 142 Ellie Yi-Li Yieh
Applied Materials, Inc.
104 Nereida (Neddy) Perez 123 Mary Stoddart
National Grid Best Buy Co., Inc. 143 Ann Ziegler
CDW Corporation
105 Cathy Plummer Hill 124 Cathy Suever
Georgia Power Parker Hannifin
106 Teri Plummer McClure 125 Sandy Swider

UPS Starwood Hotels & Resorts
Worldwide, Inc.
108 Elizabeth W. Powers
Dewey & LeBoeuf LLP 126 Sharon C. Taylor
Prudential Financial, Inc.
109 Anne R. Pramaggiore
ComEd 128 Jamie K. Thorsen
BMO Capital Markets
110 Lori Raya
Safeway Inc.

© 2009 KPMG LLP, a U.S. limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative.21034NSS
The power of you.
Empowered by us.
KPMG LLP values the powerful contributions of
women. There are no limits to where insight,
innovation, and leadership can take you.
We congratulate Nancy Calderon, KPMG’s national

partner in charge of operations, and all of the women
featured among Profiles in Diversity Journal’s
8th Annual WomenWorthWatching ®.
kpmgcareers.com
KPMG.
A great place to build a career.
momentum
momentum who…what…where…when
Kelli Valade Named Chief Stutz is a restaurant industry vet- Robinson joins Anthem from
Operating Officer for Chili’s and eran with a wide range of experience Health Net in Shelton, Connecticut,
On The Border the Brinker Global team is eager to where he worked for ten years in a num-
DALLAS—Brinker utilize. Stutz served, most recently, ber of leadership roles, most recently
International, Inc. as the Executive Vice President of as Regional Director of Underwriting.
has named Kelli Operations of the mostly franchise- At Health Net, he oversaw all aspects
Valade Chief Op- owned Applebee’s International, Inc. of underwriting for three states and
erating Officer In her new role, she will oversee op- served as a critical member of the com-
for Chili’s Grill & erations for the global team, working pany’s strategy team.
Bar® and On The closely with franchisees as well as the
Valade
Border Mexican
®
Brinker global leadership team. Stutz Cook Associates Recruits Vice
Grill & Cantina . In this role, Valade will also help with business review for President of Human Resources
will oversee operations for more than strategy planning, as well as developing for AmerisourceBergen
1,400 Chili’s and On The Border res- the operations team for Brinker and Chicago—
taurants nationwide. its franchisees. Cook Associates
Valade has been with Brinker Executive Search
International for 13 years, holding recently completed
Anthem Blue Cross and Blue
various positions, including Director the placement for
Shield in New Hampshire
of HR for On The Border, VP for Vice President of
Names Sherwin Robinson
Emerging Brands & Corporate HR, and Human Resources
as Regional Vice President WESLEY
her most recent role as SVP of Chili’s at Amerisource-
of Underwriting
and On The Border PeopleWorks and Bergen Packaging Group/Anderson
MANCHESTER,
Brinker Shared Services. Packaging, Inc., a division of
N.H.—Citing his
Active in several industry organi- broad experience AmerisourceBergen Corporation.
zations, Valade holds a seat on the in the health insur- Rosalyn Wesley was selected as the
founders board of the Multi-Cultural ance environment, Vice President of Human Resources.
Food Service Hospitality Alliance. She Anthem Blue Cross In her previous position as
is also a member of the Society for and Blue Shield in Corporate Director of HR at Fortune
Human Resource Management and Robinson
New Hampshire is Brands, Wesley led and directed
Women’s Foodservice Forum. pleased to announce the appointment innovative, business-focused strat-
of Sherwin Robinson as Regional egies in performance management,
Carin Stutz Named SVP of Vice President of Underwriting. talent acquisition and retention, lead-
Brinker and COO of Global ership development, team building,
“We are excited to have someone of
Business Development workforce diversity and inclusion,
Sherwin’s experience and skills joining
DALLAS—Brinker International, Inc. wellness, benefits administration,
has named Carin our leadership team,” said Douglas J.
Wenners, president and general man- reward and recognition.
Stutz as Senior
Vice President ager, Anthem Blue Cross and Blue In her new position, Wesley will
of Brinker and Shield in New Hampshire. “He has a be responsible for ensuring HR align-
Chief Operating proven track record of success in this ment of all policies, practices, pro-
Officer of its field and we are thrilled to welcome cedures and initiatives to create an
Global Business him aboard.” environment of fairness, objectivity
Stutz
Development team. and high performance.

National Grid Names Carla for various New York institutions in- Angela Kyle Joins New York
Hunter Ramsey as Director of cluding New School University and Life Insurance Company as
Supplier Diversity the School of Visual Arts. Senior Vice President for
WALTHAM, Mass. Investment Annuities
—National Grid, Jennifer Williamson Promoted NEW YORK
one of the nation’s to Vice President, Internal CITY—New York
largest electricity Communications for Sodexo Life Insurance
and gas delivery Gaithersburg, Company has
companies, has Md.—Jennifer announced that
Hunter Ramsey appointed Carla Williamson re- Angela Kyle
Hunter Ramsey cently accepted Kyle has joined the
director of Supplier Diversity. the position of company as
Hunter Ramsey will be responsible Vice President Senior Vice President and head of
for overseeing National Grid’s supplier Williamson
of Internal the company’s Individual Annuity
diversity program through which the Communications Department. In this role, Kyle has
company is expanding business oppor- for Sodexo. In her new role, Williamson responsibility for overseeing and
tunities and strengthening corporate will be responsible for the strategic di- leveraging the company’s Investment
partnerships with minority- and wom- rection, alignment, and implementa- Annuities and Guaranteed Lifetime
en-owned businesses. Based on Long tion of Sodexo’s internal communica- Income products.
Island, New York, she will work closely tions strategy.
with National Grid’s business units to Ms. Kyle joins New York Life from
Under Williamson’s leadership, TIAA-CREF, where she served as vice
develop, implement and monitor sup-
internal communications and human
plier diversity policies and practices president and head of Pension Product
resources communications will be
throughout the company in the U.S. Management and led the product ini-
combined into one department to
“We are confident that Carla’s tiatives for the pension portfolio of
better leverage resources and expertise
leadership and direction will greatly TIAA-CREF. She also led marketing
to inform, engage, and deliver value to
enhance our U.S. supplier diversity our employees. efforts for institutional products and a
initiatives. Her appointment is part of newly created retail product division.
Jennifer brings over 20 years of
our ongoing commitment to integrate Prior to TIAA-CREF, she was director
human resources, operations, and
inclusion and diversity into the very of business management for Bank of
communications experience to her
fabric of the company, including our America and held various positions at
new role along with a strong back-
purchase of goods and services,” said Wachovia, formerly First Union. PDJ
ground in training, change man-
Jon Carlton, Global Procurement di-
agement, and strategic planning.
rector for National Grid.
Previously Jennifer served as Senior
Prior to joining National Grid, Director of Human Resources and
Hunter Ramsey served as the director Diversity Communications where
of purchasing, contracts and property she successfully lead several corpo-
management for York College, a senior rate-wide initiatives including the
college of the City University of New Employee Value Proposition, www.
York (CUNY). She has close to 20 iamsodexo.com, and the Employee
years of experience in developing and Network Groups.
implementing procurement programs
Prof iles in Div er s it y Jou r na l September/October 2009 21

www.catalyst.org
Women of Color in U.S. Law Firms
T
By Catalyst
The retention, development, and advancement of moved). However, women of color are by no means a monolithic
women and minorities is a pressing issue for law firms today as the group: for example, black women lawyers reported feeling a greater
talent pool increasingly comprises women and people of color. In the degree of exclusion than Asian women and Latinas.
past 20 years, the percentage of women entering U.S. law schools
has never been lower than 40 percent. While women of color repre- Best Practices
sented nearly one-quarter of all women associates in 2008, only 1.84
Almost all first- and second-tier law firms in the United States
percent were partners.
have diversity and inclusion (D&I) programs that target women law-
In the final installment of a four-part research series investigat- yers. Law firms have made some progress in addressing gender-based
ing the experiences of women of color in professional services firms, disadvantages in the workplace. However, managing partners and
Catalyst benchmarked the experiences of women of color at law firms practice group leaders must realize that programs that help retain
against those of their colleagues. The study was conducted through and develop white women lawyers may not be as effective for women
interviews with senior partners, as well as focus groups with Asian of color.
women, black women, and Latinas in a subsample of participating
To reduce the disadvantages faced by women of color, firms
firms. To collect quantitative data, a web survey was distributed to
should take the following steps:
lawyers working at the top 25 (by revenue) law firms in the United
States. The survey was sent to 2,939 individuals, of which 1,242, or Develop authentic relationships—For women of color to
42.3 percent, responded. feel more connected within the workplace, they need to feel more
comfortable interacting with managers (e.g., with their supervising
Women of Color Face Unique Disadvantages attorneys).
Findings showed that women of color shared certain gender- Create a mentoring culture—While law firms may offer junior
based disadvantages with white women. These included perceived lawyers the chance to connect with formal mentors, many firms have
sexist comments, dissatisfaction with access to training opportunities not yet successfully achieved a culture of mentoring. To accelerate
for business development, and lack of support for balancing work the careers of those from traditionally marginalized groups, law firms
and personal responsibilities. Findings also suggested that lawyers of need to work aggressively on instilling mentoring as a core value.
color—both women and men—experienced racial/ethnic stereotyp- Monitor career development and advancement—Many wom-
ing, overall exclusion from the workplace, dissatisfaction with equity en of color reported missing out on important assignments and de-
and opportunity, dissatisfaction with supervising attorney support, velopmental opportunities that could advance their careers. Firms
and a lack of influential mentors. need to be systematic in ensuring that women of color receive the
In general, women of color said they were affected to a greater opportunities necessary for advancement, including those that come
degree by barriers commonly encountered by other women, and about through networking with others at the firm.
that they experienced additional barriers unique to their own group. Increase work-life effectiveness—To avoid imperfect execution
Such barriers pose severe challenges to women of color trying to fit of diversity programs and practices, law firms must raise awareness
into their organizations and forge positive relationships with influ- about the unique work-life challenges faced by women of color and
ential others. As a result, their development and advancement in the develop programs that meet their needs. Firms also need to redefine
relationship-based, client-service environment of law firms is often how work gets done and institute programs that emphasize flexibility
compromised. as a business imperative. This will help create a culture where all law-
Of all groups surveyed, women of color were most likely to per- yers feel more comfortable using firm resources intended to support
ceive negative stereotyping; they were also most likely to say they work-life effectiveness. PDJ
found it challenging to fit into their firm’s environment. They felt
stymied by lack of access to business development opportunities and
important client engagements. Women of color also felt that their
supervising attorneys had low expectations of their performance. Founded in 1962, Catalyst is the leading nonprofit membership organization
working globally with businesses and the professions to build inclusive
What emerged is a picture of women-of-color lawyers who feel workplaces and expand opportunities for women and business. Visit www.
disadvantaged in the workplace compared to white women (with catalyst.org to learn more about our work and download Catalyst reports.
whom they share gender), to men of color (with whom they share Visit www.catalyst.org/page/82/catalyst-e-newsletters to begin receiving
race/ethnicity), and to white men (from whom they are twice re- Catalyst C-News, our monthly e-newsletter.

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viewpoint Women Worth Watching
87th Annual
in 2010
2009
®
Women in Leadership:
Why Not?
A
By Ilene H. Lang
President & CEO of Catalyst
As Catalyst’s Presi- the educated workforce in the United States and

dent and CEO, I’m around the world. As individuals, as leaders, and
often asked why we at as companies, we have a great opportunity—to
Catalyst think it’s so leverage the extraordinary value of diversity for our
important to advocate for women’s advancement. companies and for society as a whole.
I answer that question with a question of my own: I’m delighted to introduce you to the women
Why not? It’s the right thing and the smart thing honored here in Profiles in Diversity Journal’s
to do. Catalyst studies demonstrate a direct cor- 8th Annual WomenWorthWatching® issue. These
relation between women in senior leadership and women represent the best of what is possible for
better financial performance. organizations that embrace gender diversity–not as
But asking, “Why not?” isn’t just about financial a “nice to have” but as a strategic business impera-
outcomes. Women in leadership are proof of orga- tive. They also, unfortunately, represent a vastly
nizational meritocracy, where differences are valued untapped resource. According to the 2008 Catalyst
and celebrated. These are organizations that are Census of Women Board Directors of the Fortune 500
open to new ideas, foster innovation, and embrace and the 2008 Catalyst Census of Corporate Officers
more perspectives in decision-making. Perhaps and Top Earners of the Fortune 500, women held
most important, these are organizations where the just 15.2 percent of board director positions and
decision-makers inside reflect the decision-makers just 15.7 percent of corporate officer positions—
outside in the marketplace. We know that women stagnant compared to the previous year.
make or influence 80 percent of buying decisions. Women’s advancement belongs in every smart
Reflecting them in senior management and on company’s playbook. A 21st-century economy
corporate boards shows a respect for customers, demands leadership that reflects a 21st-century
and that’s just good business. workforce and 21st-century marketplace diversity.
These days, I find myself frequently asking These high-achieving WomenWorthWatch-
why more companies aren’t stoking the pipe- ing® are role models and mentors to future genera-
line of future leaders with the best and brightest tions of women and men in the workplace.
women. Our recently released report on high-
potential women and men during the economic So as you read about and celebrate their remark-
downturn shows that women in senior leadership able achievements and inspirational stories, please
were—shockingly—three times more likely to have ask yourself, “Why not women?” PDJ
involuntarily lost their jobs because of company

downsizing or closure than their male peers. How
short-sighted!
We’re seeing an inevitable increase in the Ilene H. Lang is the President & CEO of Catalyst, the leading
diversity of our population, our markets, and research and advisory organization working with businesses
and the professions to build inclusive workplaces and expand
our workforce. Women, and women of color in
opportunities for women and business. Visit the Catalyst website
particular, represent the fastest growing segment of at www.catalyst.org.

women worth watching in 2010
Anne Marie Agnelli
R
CA, Inc.
Reflecting back on my career path reminds me of all the peaks, valleys, and
curves I have experienced over the years which have led to where I am today in
the world of IT. Much of my career has been spent in heavily male-populated
industries, which includes IT. I discovered early on, however not early enough,
that building a community of colleagues who would provide guidance, support, TITLE: Vice President, Communications
and Community Relations
and laughs was very important.
EDUCATION: BS, Communication Arts,
Throughout my career, there have been many people who have helped me St. John’s University, Jamaica, New York
get to where I am today and still help me as my career continues. I selectively
FIRST JOB: Salesperson at Bonwit Teller,
cultivate relationships with other professionals, both men and women, and together New York City
we serve as trusted advisors and confidants for each other. In addition to being my WHAT I’M READING: House of Cards,
friends and treasured colleagues, they have been, and still are, my mentors. by William D. Cohan
MY PHILOSOPHY: We make choices
“…mentoring does not need to be formal, every day, whether we mean to or not,
that direct and focus our lives. We must
with an experienced pro who is going

actively be the masters of our fate.
FAMILY: Single, with an adorable
to share the hidden secrets…” Maltese named Frazier.
INTERESTS: Running, reading, animals

and shopping.
In my opinion, mentoring does not need to be formal, with an experienced FAVORITE CHARITies: Through my
pro who is going to share the hidden secrets to climbing the oh-so-slippery profession I am able to engage with
corporate ladder. To me, co-mentoring is the term that best describes how I many wonderful charitable organizations.
Personally, my favorite charities involve
view mentoring. I see it as an informal relationship that develops organically saving and protecting animals.
and is built on a foundation of mutual trust and respect. Additionally, I have
benefited from mentoring experiences at many levels and believe that trusting
somebody and building a positive relationship does not have to only be with
someone at a higher level than myself, but could also be with my peers and
COMPANY: CA, Inc.
those junior to me. It is because of these experiences that today I find myself
serving as a mentor for both my direct reports and several colleagues at CA. HEADQUARTERS: Islandia, New York
Challenges and opportunities come in many forms. In our careers, as in life, WEB SITE: www.ca.com
there will be roadblocks, but I have learned that through strong support from BUSINESS: IT software management
the networks you create, you can achieve success. and solutions.
I feel fortunate to be working at a company like CA that has many females ANNUAL REVENUES: $4.271 billion FY09
serving in top leadership positions. There is truly a strong sense of camaraderie EMPLOYEES: 13,700
among the women at CA and I know I can count on my colleagues when I
need them most. Additionally, CA has an established partnership with the Anita
Borg Institute for Women in Technology, a preeminent organization dedicated
to positively impacting women in IT. This organization serves as an excellent
source for best-practices and provides valuable resources. It is through all of
this that I can lead by example and be a role model to others. Hopefully I can
inspire and influence future leaders within CA and beyond.

DeAnna Allen
A
Dickstein Shapiro LLP
As a law school student, all of the female law firm partners I knew had well-
planned careers in which they first focused on becoming good lawyers (while
routinely indulging in good shopping and occasionally in great vacations) before
deciding whether to have children. I imagined myself following the same
TITLE: Partner cosmopolitan and ordered path. True to plan, I joined one of Chicago’s largest
EDUCATION: BSEE from University of law firms right out of law school, but my well-laid strategy had already begun to
Maryland (College Park); JD from go astray: I found myself with an eight-month-old baby, a 6PM daycare pick-up
University of Miami (Coral Gables)
that my husband and I juggled (with no extended family support), and a 2,000-
FIRST JOB: Design Engineer for Florida
hour billable requirement.
Power & Light
WHAT I’M READING: Eat, Pray, Love, by

Within weeks of becoming a lawyer, I was struggling to balance everything
Elizabeth Gilbert; The Purpose Driven Life, while trying to ignore the voice in the back of my mind telling me there was no
by Rick Warren way I could pull it all off. I would like to say that the little voice was completely
MY PHILOSOPHY: Embrace the truth wrong and that I breezed through my first few years of motherhood and law
and always value what you and others firm life, but the truth is, the adjustment was difficult, and I was extremely
can bring to the table. Your circumstances
will always change, but you are the one self-conscious about my ability to keep up with my peers while being the mother
constant in all of your experiences, so I wanted to be. Despite the difficulties, I was committed to being a good mother
regardless of your ups and your downs,
never forget your value and always look
and a good lawyer. It took a while, but eventually I learned I could not be all
for ways to improve yourself and your things to all people (at least not simultaneously). I began to focus on incrementally
impact on those around you. improving myself and those around me. I also surrounded myself with more-
FAMILY: Two sons: Robert Jr., 13; and senior lawyers who had the patience and foresight to see that, even though I
Joseph, 8.
was a work in progress, I had both loads of potential and a pretty good dose of
INTERESTS: Culinary arts, photography, present value.
reading, traveling, shopping.
FAVORITE CHARITY: The American

Cancer Society “…eventually I learned I could not be
all things to all people…”
COMPANY: Dickstein Shapiro LLP
Over the past 13 years, I have raised two boys while working full- and
HEADQUARTERS: Washington, D.C. part-time, telecommuting, and driving as many as 100 miles round-trip to the
WEB SITE: www.dicksteinshapiro.com office, as well as working (briefly) in-house and in law firms. In 2002, I joined
Dickstein Shapiro as a lateral, and in 2006, I made partner. My time with the
BUSINESS: Law firm.
firm has provided me great opportunities to become a better lawyer and person.
ANNUAL REVENUES: $312 million
My colleagues also have supported me through major life transitions, includ-
EMPLOYEES: 855 ing a divorce and a parent’s terminal illness. At times throughout my career, I
have felt at the top of my game in lawyering, mothering, and just being me. At
other times, I have felt out of balance. Regardless of the circumstances, I make a
point of learning and growing. I think my greatest lesson from trying to balance
the seemingly un-balanceable has been to always strive for improvement while
remaining true to myself. For me, this means looking for and encouraging the
best in myself and in others, because doing so inevitably leads to good results—
even if the path is not exactly what I had envisioned.
26 Pro f i les i n Dive rsit y Journal September/October 2009

Kathleen Asser Weslock
W
SunGard
When I graduated from college, I remember thinking that I would take my newly
earned Spanish and Psychology degrees and be a translator or maybe a bilingual
secretary. Little did I expect my early skills to help put me on the path I eventu-
ally took. Today, I am the chief human resources officer of SunGard—a global
TITLE: Chief Human Resources Officer Fortune 500 software and IT services company with over 20,000 employees.
EDUCATION: BA Hood College; MILR Rising to an executive level was not a straight career path. I made several turns
Cornell University; JD Pace University along the way that helped me build a strong foundation of knowledge and skills.
FIRST JOB: Counselor, Girl Scout Camp Over the years, I’ve had stops in several different industries—government, financial
WHAT I’M READING: Way too many services, consulting and law—and have even owned my own business. Each
novels to list and the Harvard experience gave me the preparation and new skills for the next opportunity.
Business Review
Careers rarely have a single trajectory. What you do at each step of the way
MY PHILOSOPHY: Read the playbook,
memorize it, then rip it up and make your
impacts the opportunities that may come your way. I stood out early in my
own rules. career because of my linguistic and translation skills. These skills made me valu-
FAMILY: Husband Sony from Greece;
able and sought-after, and gave me access to opportunities and people I would
David (18) Derrick (16); two dogs and otherwise not have had.
two horses—we do everything by twos
(except the husband).
INTERESTS: Work, people I work with,

family, wellness, sports, reading,
“Careers rarely have a single trajectory.
equestrian-wanna-be.
What you do at each step of the way
impacts the opportunities that
FAVORITE CHARITies: Learning Leaders,
NYC; ILR School, Cornell University;
Wilson High School; American Friends of
the Greek Jewish Museum
may come your way.”
My advice to the next generation of leaders is to think of your career as a
marathon with many twists, not a straight-line sprint. You may have to take
COMPANY: SunGard
many different paths to reach your goals but a good indicator of whether you’re
HEADQUARTERS: Wayne, Pennsylvania on the right path is whether you are truly happy and fulfilled with what you are
WEB SITE: www.sungard.com doing. If you’re not, it’s time for a change.
BUSINESS: Software & IT services. While women have made significant inroads into leadership and executive
ANNUAL REVENUES: $5.6 billion positions, there is still much to be accomplished. And, it’s up to every individual
to take control of their own career and steer it in the desired direction. Persistence,
EMPLOYEES: 20,000
resilience, tenacity and the ability to not take no for an answer are skills that are
absolutely essential. I was lucky in that I learned these skills fairly early in life—
long before I even started my work career.
My current job gives me a lot of satisfaction, and there’s nothing I’d rather be
doing. The lessons I learned earlier in life about career success are still applicable
today. You need to demonstrate your value so others will seek you out; surround
yourself with strong people; don’t let setbacks discourage you; and lastly there is
no such thing as a “draft”—always make your work product the best it can be.

Amparo Bared
A
Ryder System, Inc.
A key part of being successful is loving what you do. I am passionate about my
work, and I have a strong drive to do what is right and do it well. My work in
talent management is about helping people reach their potential. I lead a
proactive team that works on corporate initiatives to identify, develop, and
deploy all levels of talent, including diverse employees, to help them perform TITLE: Vice President of Human Resources
and Talent Management
to their highest capacity.
EDUCATION: MBA, University of Miami;
I began working in human resources at a medical device manufacturer Bachelor’s in Human Resources Manage-
right out of college. I was fortunate to have a mentor who instilled in me the fun- ment, Florida International University
damental values of being a good human resources professional. She taught me the
FIRST JOB: Worked in human resources
importance of integrity and being able to inspire trust from colleagues as well as at a medical device manufacturer
having a strong understanding of the business and the internal and external
WHAT I’M READING: I tend to read
customers. She also taught me the importance of standing up for what you believe in. several books at once. I’m currently read-
ing Eat, Pray, Love, by Elizabeth Gilbert;
Raising Cain: Protecting the Emotional
“…even with all the technology used to Life of Boys, by Dan Kindlon and Michael
Thompson; and The Four Seasons of
communicate today, there is no substitute Marriage, by Gary Chapman.
for face-to-face communication.” MY PHILOSOPHY: Never give up. If you

believe in something, pursue it with all
the energy, drive and passion you have.
Always believe in yourself.
I joined Ryder as a human resources manager in 1995. Over the years, I have FAMILY: Husband, a 13-year-old son, a
grown professionally and have learned a lot about work-life balance and how to be 13-year-old stepdaughter, and a 17-year-
a leader while maintaining a strong commitment to my family. I’ve had the privilege to old stepson.
lead exciting projects that have brought new technologies, processes, and INTERESTS: Spending time with my
initiatives to Ryder’s talent management program. My team has also developed a family, traveling, collecting art, and skiing.
diversity and inclusion strategy that closely aligns our goals with the company’s FAVORITE CHARITies: American Heart
business objectives. Association, and CARE
I believe if you pursue your goals with energy, passion, and drive, and always
have faith in yourself, you can be successful. It’s important to have a strong work
ethic and a clear understanding of what you want to achieve. I am fortunate to
work for a company that values hard work and is led by very talented people. I COMPANY: Ryder System, Inc.
have learned from my boss and from our business leaders, and I have worked to
HEADQUARTERS: Miami, Florida
emulate the skills that have made them successful. I have also learned that, even
WEB SITE: www.ryder.com
with all the technology used to communicate today, there is no substitute for face-
to-face communication. That’s what builds strong relationships. BUSINESS: Transportation and logistics
solutions.
One of the biggest lessons I have learned as a woman and as a professional
ANNUAL REVENUES: $6.2 billion
is the importance of being able to handle disagreements without taking them
in 2008
personally. At times, we have to take a tough stand and say things people may
not want to hear. An effective professional should be able handle difficult EMPLOYEES: 28,000 employees
worldwide
communications without damaging relationships.
My best advice to women aspiring to become corporate leaders is to pursue
what you love with energy, and make your own path. Learn from your mistakes
and use them as an opportunity to grow.

Lyn Beaty
I
Halliburton
It is my firm belief that to experience success in your career does not require you
to be special or develop a magic formula; it just requires a personal commitment
to operational excellence and continuous development.
TITLE: Vice President, Internal Audit I have been very fortunate in my career at Halliburton. I have been offered
and Controls many and varied opportunities in the organization, some positions existing,
EDUCATION: University of Texas at but many new. A personal commitment to operational excellence—delivering
Austin, BBA with a specialization
high quality outcomes in whatever you undertake—defines success not only in job
in accounting
satisfaction but also in new opportunities. My experience has taught me not all oppor-
FIRST JOB: Staff Accountant,
tunities will be high profile or glamorous, but each will offer a unique development
Dresser Industries
opportunity, adding or strengthening skill set competencies, which in turn yields a
WHAT I’M READING: Chain of Blame,
by Paul Muolo and Mathew Padilla;
more desired skill set, which results in broader, more challenging opportunities.
City of Thieves, by David Benioff; and
Now, Discover Your Strengths, by Marcus
Buckingham and Donald O. Clifton
“With a commitment to
operational excellence and continuous
MY PHILOSOPHY: “I hope you dance.”
FAMILY: Husband Reg; two children,

Brandon and Ashley.
INTERESTS: Lake activities,

development, career success is always
reading, traveling.
FAVORITE CHARITies: American Lung

an assured outcome.”
Association, Houston Food Bank
I would encourage everyone to evaluate a job opportunity not solely on the

basis of promotion or compensation, but on the opportunity to build compe-
tencies. While promotion, title, and compensation will be factors, they may not
COMPANY: Halliburton
be the critical factors. What is to be learned from the experience may be what
HEADQUARTERS: Houston, Texas and has a more sustainable payback than the immediate promotion factors.
Dubai, United Arab Emirates
The current economy may have altered our near-term career plans. The
WEB SITE: www.halliburton.com
opportunities and/or the timing may be significantly different than what we
BUSINESS: Energy services. understood a year ago. But that change opens new doors for new opportunities.
ANNUAL REVENUES: $18.3 billion With a commitment to operational excellence and continuous development,
in 2008 career success is always an assured outcome.
EMPLOYEES: 50,000 plus

An aggressive supplier diversity program.
Not just the right thing to do—the smart thing to do.
At Halliburton, we’ve found that putting significant trust—and business—in the hands of minority
and woman-owned businesses is a win-win proposition for us all. Vendors win by partnering
with one of the world’s leading companies. Halliburton wins by receiving first-class service from
these quality-driven firms, and our customers win by having the very best and most diverse
suppliers devoted to making Halliburton the best oil and gas services supplier in the world.
For more information, contact us at supplierdiversity@halliburton.com.
HALLIBURTON
H e l p i n g b u i l d s u c c e s s t h r o u g h s u p p l i e r d i v e r s i t y.
© 2009 Halliburton. All rights reserved.

Lori Beer
I
WellPoint, Inc.
I’m well aware that sometimes the IT field carries the perception of being
“analytical” versus “strategic” or an “order taker” versus a “consultant to the
business.” Fortunately, my experiences at WellPoint do not fit those stereotypes.
In fact, in my decade at WellPoint, I’ve watched information technology associates
TITLE: Executive Vice President and Chief become business leaders and have personally refocused our IT organization on
Information Officer
collaborating with the business to create value for our customers.
EDUCATION: BS, Computer Science,
University of Dayton During my 10 years at WellPoint and more than 20 years in IT, I’ve learned
two essential lessons: first, the technology itself is much less important than
FIRST JOB: Software Engineer,
Westinghouse Savannah River Site the expertise behind it; and second, take accountability to use technology as a
WHAT I’M READING: My Sister’s
strategic asset to create value for the business. At WellPoint, technology is a key
Keeper, by Jodi Picoult; Execution: The enabler of making health care simpler, improving quality, and reducing cost for
Discipline of Getting Things Done, by our members, and that means we must make information personalized and
Larry Bossidy and Ram Charan
relevant to their needs.
MY PHILOSOPHY: Take
accountability, deliver results, create Growing up on a farm in New York instilled in me the importance of a
value for the business and focus on strong work ethic, including taking accountability and working hard to achieve
continuous improvement.
results. I learned if you do this, success will follow. This has carried into my
FAMILY: Husband, three children (two professional career. From my first professional role to my current position
girls, one boy), dog.
as CIO, I have always focused on ensuring the entire business outcome was
INTERESTS: My kids’ sporting achieved, not just the specific tasks for which I was accountable. Technology is
events; gardening.
a key enabler to improving the productivity of the business and I have always
FAVORITE CHARITies: United Way; looked for innovative ways to use technology to solve problems that improve
Juvenile Diabetes Research Foundation
results, which is what ultimately creates value for the business.
“…technology itself is much

COMPANY: WellPoint, Inc.
less important than
the expertise behind it…”
HEADQUARTERS: Indianapolis, Indiana
WEB SITE: www.wellpoint.com
BUSINESS: Health benefits.

I was very fortunate that one of my prior employers allowed me to work
ANNUAL REVENUES: $61 billion
part-time while my children were young; having that flexibility motivated me
EMPLOYEES: Approximately 42,000 even more to deliver results for the company. Throughout my career I focused
on engaging with the business and using technology to make business strate-
gies real, because at the end of the day, success will be measured based on your
results and the value you create for the business.
Many times emerging leaders ask me: “why have you been successful and
how can I take the next step in my career?” I tell them that it’s really pretty
simple. Take accountability, deliver results, create value for the business, and
focus on continuous improvement.

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EOE M/F/D/V
Brenda Blisk
A
Blisk Financial Group of Spire Investment Partners
As CEO of the Blisk Financial Group of Spire Investment Partners, I built my

business by connecting within the business community through developing
long-term client friendships rather than business relationships.
Growing up on a Tennessee dairy farm and milking cows before school helps
TITLE: CEO
to develop a strong work ethic. So how did a farm girl become a top financial
EDUCATION: Four years, between
advisor? Well, a farm really is a family business. You have to organize, schedule,
Tennessee Tech and
George Peabody of Vanderbilt make a profit, and learn how to help others. So business for me was a natural
direction and my passion was always to serve people. I love to help.
FIRST JOB: Working on the family farm
WHAT I’M READING: The Middle-Class

For 23 years, it’s been my mission to make a meaningful difference in my
Millionaire, by Russ Alan Prince clients’ lives. As a breast cancer survivor, I am keenly aware of the importance
MY PHILOSOPHY: Client Satisfaction is
of keeping one’s life in order, and as such, everything we do and the way we
our primary focus! go about doing it, is guided by this calling. I’m often asked, “How did you
FAMILY: Married, mother of 2. overcome the structure of the male-dominated financial industry?” I believe
it was less an obstacle and more a motivator. I used the odds to my advantage
INTERESTS: Gardening, reading, touring
historic sites in the U.S. by focusing on potential clients ignored by my male counterparts—widows,
women executives, and other women of influence.
FAVORITE CHARITies: Lombardi
Cancer Research Center;
Lutheran Laymen’s League
“For 23 years, it’s been my mission

to make a meaningful difference
COMPANY: Blisk Financial Group
of Spire Investment Partners in my clients’ lives.”
HEADQUARTERS: McLean, Virginia
WEB SITE: www.spireip.com I have extended guidance up to and through four generations. Some of our
best success stories involve our ability to communicate effective solutions to a
BUSINESS: Wealth management.
variety of family relationships. Client trust flows from a blend of confident and
thoughtful advice, step-by-step guidance, and the efficient implementation of
EMPLOYEES: 4 their decisions. I rely on independent resources; create personalized plans,
information, and education.
Aside from the day-to-day mentoring of our Gen-Y support staff, I am
mentoring through the Women in Technology Mentor-Protégée Program for
professional women. This includes: career path advice, work/life balance tips,
and the development of networking skills. It is essentially the balance of these
that gives young women a real chance to succeed.

Adding Vitality
to Life
Embracing differences, creating possibilities, growing together -- that’s what

diversity is all about. Unilever understands the importance of diversity and
that’s why it is a critical component of our business strategy and an integral
part of everything we value and do.
www.unileverusa.com
Kathleen C. Bock
M
Vanguard
My career path is best characterized by a well-known Beatles song, The Long and
Winding Road—definitely a journey with many twists, turns, and lessons.
Throughout my career I have learned valuable lessons including:
Be yourself and encourage others to do the same. My “career” began at age 14,
TITLE: Principal and Director of working in an atypical job for girls my age—I was answering phones, filing, and
Internal Audit
selling refrigeration equipment. Not many other 14-year-old girls studied pressure-
EDUCATION: BBA in Accounting, Temple temperature charts and condensing units! Customers knew this and often asked to
University, Philadelphia, Pennsylvania
speak to “one of the guys.” With patience and the support of a great boss, I eventu-
FIRST JOB: Secretary and salesperson ally convinced customers to ask for me if they wanted quality service. It’s not always
WHAT I’M READING: The Majesty of
easy being different, but I’ve learned that our differences bring valuable insights and
the Law: Reflections of a Supreme Court perspectives that may not otherwise be considered.
Justice, by Sandra Day O’Connor
Take risks—calculated, of course. Early in my career, my husband accepted
MY PHILOSOPHY: Set your moral and an overseas assignment. Having never been to Europe, we were excited about the
ethical compass right, and everything else
adventure. I was fortunate to find a new position with new responsibilities, while
falls into place.
moving our two girls to new schools to meet new friends. This was a big change
FAMILY: Husband Chris, daughters Rose for our family, yet the perspective I gained, both personally and professionally, was
and Liz, and a huge extended family.
immeasurable and still serves me well today.
INTERESTS: Yoga, history, music, and
involvement with family.
Value adversity and learn from it. One of my most challenging experiences at
Vanguard was responding to the impact the September 11th terrorist attacks had on
FAVORITE CHARITY: The United Way
our company—when our nation was under immense emotional stress. But
of Southeastern Pennsylvania because it
touches so many. challenging circumstances provide incredible opportunities to learn about business,
people, and ourselves.
COMPANY: Vanguard
HEADQUARTERS: Valley Forge,

“…challenging circumstances provide
Pennsylvania incredible opportunities to learn about
WEB SITE: www.vanguard.com
business, people, and ourselves.”
BUSINESS: Vanguard is one of the
world’s largest investment management
companies, serving individual investors, Make thoughtful choices in balancing work and home life. People often
institutions, employer-sponsored
retirement plans, and financial professionals.
ask how I do it all—have a career and family, and stay involved in outside interests.
As of July 31, 2009, Vanguard My response, “I don’t do it all and that’s okay!” I’ve made career choices that
manages nearly $1.2 trillion in U.S. were in line with my priorities at the time. As a new mom, I left a promising
mutual fund assets.
accounting career for a part-time role to spend more time with my children.
ANNUAL REVENUES: N/A When my children were older, I chose to devote more time to my career. While
EMPLOYEES: 12,500 in the United States
the level of responsibility in my professional roles has varied to complement my
personal life, my commitment to excelling in each role has been unwavering.
Mentors are a must. Find them and be one! Working at Vanguard, I have the
privilege of serving as adjunct faculty and mentor for leadership training programs. I’ve
learned that leadership is as much about inspiring others as it is about learning from
those around you. Inevitably, I get more from these programs than I give.
And most importantly, never compromise on ethics and integrity.

At Vanguard, diversity
is about more than color.
At Vanguard, we know diversity is more than just labels or

gender or the color of someone’s skin.
We believe in an unwavering commitment to inclusiveness that resonates through every level of our team.
Diversity at Vanguard means:
• Respecting the variety and differences among people across all communities and creeds.
• Putting programs in place to foster connection in the workplace—including monthly awareness
activities, diversity councils, and training activities for everyone from senior management to new hires.
• Partnering with national professional organizations representing minorities and women.
• Actively recruiting and promoting a diverse workforce.
Most importantly, we value our employees for being themselves and for what they contribute.
Because in an environment that champions the unique value of each individual, diversity represents
unlimited potential.
To learn more
Connect with Vanguard > www.vanguard.com/careers ®
Vanguard is an Equal Opportunity Employer.
© 2009 The Vanguard Group, Inc. All rights reserved.

Andrea R. Bortner
H
Harris Corporation
Have you ever been told you couldn’t do something because of your gender?
That you couldn’t be involved in something because of your physical charac-
teristics? That your career was limited because you decided to have children?
Fortunately for me I have been presented with those “opportunities” throughout
TITLE: Vice President, Human Resources, my life. And what I have discovered about a door shutting, or at times slamming
Government Communications Division
(Harris’ largest division—7,000 employees) in my face, is the strength you garner to find a new door, a new path, or a new
opportunity. Each one of us is faced with challenging situations and it is how
EDUCATION: MBA, University of
Southern California; BA, Canisius College we choose to respond to these situations that ultimately steers our direction. If
I had my life to do all over again I wouldn’t change a thing. It has been these
FIRST JOB: Babysitter at age 11
experiences, whether difficult or easy, fun or heartbreaking, that truly shaped
WHAT I’M READING: The Catalyst,
who I have become as an individual, wife, mother, daughter, sister, and executive.
by Jeanne Liedtka, Robert Rosen, and
Robert Wiltbank; Workforce Management
magazine
MY PHILOSOPHY: Live each day as if it

were your last!
“As you stretch yourself,
FAMILY: Married to my wonderful do what you love...not what
someone else wants you to love.”
husband Michael for 22 years; two very
special children, Dolan (13) and Brenna
(8); two loving parents; two creative older
brothers and their beautiful wives, and
7 adventuresome nieces and nephews
with one more on the way; two loyal
brothers-in-law, and one more beautiful Throughout my professional and personal journey, I have been blessed to
sister-in-law.
have many mentors. Some I have known personally and some I have simply
INTERESTS: Family time, running, singing,
admired for their character and their contributions. I began my career with
painting, tennis, mentoring.
determination and gratitude, but what I have learned from my mentors has and
FAVORITE CHARITies: United Way;
continues to broaden and refine me! One significant lesson I now embody both
The Haven
personally and professionally is to be a life-long learner. Be curious! Challenge!
Ask questions! Stretch yourself in ways you could never imagine! Understand
that in every endeavor there is the opportunity to enrich your own life and the
lives of others. As you stretch yourself, do what you love…not what someone
COMPANY: Harris Corporation else wants you to love. I have been fortunate my entire career to truly love what
HEADQUARTERS: Melbourne, Florida I do. I may not have always had work situations I cared for, or assignments that
WEB SITE: www.harris.com were my favorite, but overall my experiences have been both challenging and
rewarding. If you stay true to yourself and follow your dream through the many
BUSINESS: Communications and
information technology company twists and turns you encounter, your journey will ultimately be fulfilling.
serving government and commercial
markets worldwide.
Finally, by truly living each day as if it were your last, you will have a clear
perspective of life through a wide angle lens—allowing you to keep all the various
ANNUAL REVENUES: Approximately
$5 billion
priorities and pressures facing you aligned. This has been my life-long practice
for which I am grateful each day!
EMPLOYEES: More than 15,000

Stacy Brown-Philpot
H
Google
“Have perspective. Personal relationships matter. Keep a sense of humor.”

My mentor shared these three short statements with me two years ago when
I asked for advice on how to be successful in my first job leading a large team of
more than 200 people. Today, it sums up my leadership style.
TITLE: Director, India
For me, it all goes back to fifth grade. Anyone who knows me knows that Online Sales & Operations
my passion is mentoring middle school-aged girls. This is because that age was EDUCATION: BS in Economics from
one of the most significant periods of change I experienced in my life. When I the Wharton School at the University of
Pennsylvania; MBA from the Stanford
started fifth grade, I was sent off to a middle school that was not my neighbor- Graduate School of Business
hood school. This meant that I had to make new friends and couldn’t carry
FIRST JOB: Pharmacy Assistant at my
my friendships from elementary school with me. This also meant that I was uncle’s pharmacy in Detroit, Michigan
isolated from the friends in my neighborhood because they were going to the
WHAT I’M READING: In Spite of the
local school and having different experiences than my own. Being isolated and Gods: The Rise of Modern India, by
“the only one” that was bused to school was lonely at first and I was mad at my Edward Luce
mom for forcing me into this situation. Over the years, I made new friends and MY PHILOSOPHY: Build talented,
received opportunities and experiences that others around me did not. Looking diverse, creative teams that strengthen
your weaknesses. Groups of people will
back, I am thankful for the hard choice that my mother made and grateful for always accomplish much, much more
her foresight in pushing me into new experiences so that I may have access to than any one individual alone. As the
African proverb says: If you want to go
better opportunities.
fast, go alone, but if you want to go far,
go together.
“Surround yourself with people who FAMILY: Husband, dog.
INTERESTS: Golf, swimming,
will push the boundaries of what international travel.
FAVORITE CHARITY: Friends for Youth

is possible and you will do
the impossible.”
COMPANY: Google
And I haven’t looked back. My “dream job” is always one where I find myself HEADQUARTERS: Mountain View,
California
faced with a big challenge and a high enough likelihood of failure that I have
butterflies in my stomach almost all the time—but if I am successful, then the WEB SITE: www.google.com
result is a huge impact on the business. The mentors in my life have pushed BUSINESS: Google’s mission is to
me into these situations when I was sometimes afraid to go on my own. They organize the world’s information and
make it universally accessible and useful.
have also helped me learn from my mistakes, pick myself up, and keep moving
ahead. My life and career have taken a variety of twists and turns, but at every ANNUAL REVENUES: $21,795.55
(millions of USD) in 2008
intersection I’ve found a guiding hand to help make what turned out to be the
right decisions. Surround yourself with people who will push the boundaries of EMPLOYEES: 20,164 as of March 2009
what is possible, and you will do the impossible.

Tammy L. Butts
I
AXA Advisors, LLC
I have had a gratifying professional journey guided by my personal values. I

started my career in 1994 at Wells Fargo Bank, where I spent a decade developing
the business acumen and skills that became my professional foundation.
Like many professional women, my career path came to a crossroads when
TITLE: Divisional Executive Vice President,
Chicago Branch I started a family. Being a stay-at-home mom was a wonderful experience and,
while it did put my career on hiatus, this decision would ultimately lead me
EDUCATION: BBA, Finance,
Texas Christian University down a road of greater career success—one that I could not have imagined possible
at the time.
FIRST JOB: Credit Analyst, Interfirst Bank,
Dallas, Texas In 1999, our family moved to Chicago for my husband’s new job. In 2001,
WHAT I’M READING: The 7 Habits I decided to go back to work after being home for six years. I interviewed for a
of Highly Effective People, by position as a financial professional for AXA Advisors and was hired. It was different
Stephen R. Covey
than anything I had done before, but it was a perfect fit for me—it was client-
MY PHILOSOPHY: Change what I can,
centric with the potential for advancement and had a lot flexibility, providing
accept what I can’t, and have the wisdom
to know the difference. the work/life balance that was important to me.
“There is no greater reward

FAMILY: Husband Doug, and 3 children,
Jon, Michael, & Michelle.
INTERESTS: Family time,

cooking, gardening. than giving back what was freely given to me
FAVORITE CHARITy: Susan G. Komen
for the Cure —mentoring others to achieve their goals.”
The road back to employment was not without its challenges. I had been out
COMPANY: AXA Advisors, LLC of the workforce and I was in a new city where I had very few business contacts.
HEADQUARTERS: New York City
This forced me to build my financial services practice from scratch.
WEB SITE: www.axaonline.com After years of hard work and the good fortune to have multiple mentors at
AXA Advisors—seasoned professionals who were generous with their knowledge
BUSINESS: Life insurance, annuity, and
investment products and services. and experience—I achieved a certain level of success and was promoted to district
manager in 2005. In that role, I was responsible for recruiting, training, and
ANNUAL REVENUES: $18.58 billion U.S.
dollars for 2008* developing other financial professionals, building a district of 19 professionals,
50 percent of them women.
EMPLOYEES: Approximately 11, 000
employees and sales personnel** In January 2009, I was promoted to divisional executive vice president of the
Chicago branch. I now find myself in the role of leader and mentor, working
with an excellent team of professionals, some who were mentors to me and
crucial to my own success in the industry.
My journey has taken a couple of unexpected turns, but has led to a very
rewarding career. I have worked with hundreds of people to help develop strate-
gies to protect their financial futures, and I have helped others enter, grow, and
succeed in this business. There is no greater reward than giving back what was
*This is the revenue number for affiliate AXA Equitable.
**Includes employee figures from affiliate AXA Equitable Life
Insurance Company.
freely given to me—mentoring others to achieve their goals.

Patricia S. Cain
I
Neal, Gerber & Eisenberg LLP
I have had many mentors throughout my life, starting with my father, who
worked in the Pittsburgh steel mills. His chance to attend college was short-
circuited by the Great Depression, but he did understand the value of education.
My love of reading started early when he paid me a dime for each day that I
read the newspaper. Although my three older sisters did not go to college, my TITLE: Partner; Chair of Employee
Benefits & Executive Compensation
father supported my college aspirations and I became the first college, and law Practice Group
school, graduate in my family.
EDUCATION: Georgetown University, AB;
After law school, adapting to the male-dominated environment of a Chicago Northwestern University School of Law, JD
law firm initially did not seem easy. Fortunately, a small group of women lawyers FIRST JOB: Working at Gimbels Department
at the firm became a strong support group. We worked closely to establish Store selling men’s shirts
the firm’s first maternity policy, and to end the firm’s patronage of social clubs WHAT I’M READING: Renegade: The
that discriminated against women. Several male colleagues were also highly Making of a President, by Richard Wolffe;
Belong to Me, by Marisa de los Santos
supportive, and arranged for me to become the firm’s first telecommuting
attorney, which allowed me to relocate to Syracuse, New York to join my MY PHILOSOPHY: To whom much has
been given, much is required.
husband, while still remaining a partner.
FAMILY: Husband, Grant Krafft; children,
While my children were still at home, my volunteering focused on activities that Catherine, 24, and Nicholas, 22.
allowed me to fulfill both my passion for volunteering with my desire to spend INTERESTS: Cooking, weight training,
time with my children. One memorable example was a trip with my son to reading.
Mississippi to work on rebuilding homes in the aftermath of Hurricane Katrina. FAVORITE CHARITY: Lutheran Social
Services of Illinois
“There is no ‘right’ answer—

it depends upon what you are seeking
out of your life.” COMPANY: Neal, Gerber & Eisenberg LLP
HEADQUARTERS: Chicago, Illinois
WEB SITE: www.ngelaw.com

As I progressed in my career, I learned that the greatest rewards came from
my impact on others. Taking the extra time to mentor a junior attorney, providing BUSINESS: Law firm.
advice to a new mother about balancing family and work life, or listening to the EMPLOYEES: 400+
perspectives of other attorneys on ways to improve the firm’s diversity efforts,
I have learned that being a leader means more than just being a successful lawyer.
In fact, my ability to care about people, by listening and seeing the world
through their eyes, has proven valuable in my role as the first woman on my
firm’s executive committee.
My advice for young professionals is to first determine and prioritize your
professional and personal goals and aspirations, looking both at what you want
and what is possible. There is no “right” answer—it depends upon what you are
seeking out of your life. Take time to volunteer, spend time with your friends,
and strengthen your family relationships. As my father taught me, it is your
integrity and work ethic that will take you through life’s biggest challenges—
even when your intellect and inspiration wear thin.

Nancy Calderon
W
KPMG LLP
When I look back over my 23-year career, I know there has been one overriding
theme to my success: Make each day count because you never know what the next day
will bring. I learned this lesson early on, first when my first husband died at 21, and
again when I lost one of my twins, and the other was born two months prematurely.
TITLE: National Partner in Charge,
Operations In business, as in life, there are unexpected surprises. The trick is to do the
EDUCATION: BS, Business Administration, best you can each day. Deal with problems as they come along but be open to
University of California at Berkeley; new opportunities, and let your values, including a dedication to ethics, open
MS, Taxation, Golden Gate University
and honest communication, and respect for others, guide your decisions.
FIRST JOB: Cashier at
“In the end, it all comes back to being

fast food restaurant
WHAT I’M READING: Infidel,

by Ayaan Hirsi Ali
true to yourself and your values,
and open to new ideas.”
MY PHILOSOPHY: Make the most of
today as you never know what’s going
to happen tomorrow. Remember and
learn from your past, but don’t live in
your past.
My first mentor at KPMG showed me the real power of these principles
FAMILY: Husband, Phillip; daughter
Lindsey, 11.
when I was asked to lead KPMG’s western-region trust tax practice. It was a
huge opportunity that would place me in front of important clients and the
INTERESTS: Playing piano, cooking,
golfing and watching my daughter
firm’s leadership. I wasn’t sure I had the right background and skills for the
perform in musical theater performances. job, or that I’d be able to manage my family life as well, which then included
FAVORITE CHARITies: Public
a two-month-old baby. But after learning more about KPMG’s flexible work
educational institutions, especially New culture and having a long discussion with my mentor about my concerns—and
York City Public School 158, and
her encouragement to be open to the challenge—I took the assignment. The
University of California at Berkeley
job also prepared and positioned me for other challenges and new assignments,
including my current role as KPMG’s National Partner in Charge, Operations.
Developing and nurturing strong relationships are essential. I wouldn’t be
where I am today without the support I received from my mentors, clients, and
COMPANY: KPMG LLP
teams. I advise my own mentees to focus on caring for their teams as well as
their clients, and I encourage them to network. KPMG established six national
WEB SITE: www.us.kpmg.com employee networks, including KPMG’s Network of Women (KNOW), to foster a
BUSINESS: Audit, tax and diverse and inclusive work environment that helps employees build their careers.
advisory services. As a current KPMG Women’s Advisory Board member, the relationships I’ve
ANNUAL REVENUES: $5.679 billion made with both groups have been professionally and personally rewarding.
EMPLOYEES: 22,000 Another thing I tell my mentees is to volunteer. I always raised my hand
when there was some odd job to be done. Volunteering can take you out of
your comfort zone, improve your skills, and help you stretch. It’s also a great
way to give back to your community, one of my core values, as well as KPMG’s.
In the end, it all comes back to being true to yourself and your values, and
open to new ideas. While we can’t always know in advance the hand we’ll be
dealt, we can decide to play that hand by a set of principles.

Teresa Carroll
L
Kelly Services
Leadership assessments from peers and bosses tell me that I’m good at building
relationships. That’s what it’s all about—right? After all, a company is, at its
core, an organization of people. And how do people productively work together?
By building positive relationships. More importantly, for those of us in the ser-
TITLE: Senior Vice President,
vice industry, relationships with customers and employees oftentimes equate to Global Service
profit and growth. The term that is often used now is “engagement.” Are my
EDUCATION: MBA, University of
customers engaged? Are my employees engaged? Am I engaged? Michigan; BS, Industrial Engineering, GMI
Engineering & Management Institute
As a leader, I approach my career with fervor. I believe anything you spend
most of your life doing should be done with heart and passion. My own success FIRST JOB: Babysitter, cook, waitress (all
at the same time)
is largely due to the great teams I’ve built over the years and the people I have
spent time with, as a coach or mentor. I take my job as a leader seriously and WHAT I’M READING: Midlife Orphan, by
Jane Brooks
commit to provide honest feedback to help others succeed. My proudest accom-
plishments involve the success of others who have listened to my advice, and MY PHILOSOPHY: Work hard, play hard.
Also, three data points make a trend.
either changed destructive behavior, and/or removed career obstacles within
their control. Many of these individuals are now future leaders of our company. FAMILY: Husband, Paul; two children,
Alyssa and Jason.
INTERESTS: Family, friends, reading,
“…a leader is faced with being a mom.
problems every day, and finding FAVORITE CHARITIES: Meals on Wheels;

Lighthouse
a way to solve them is paramount

to success.”
COMPANY: Kelly Services
Aside from building positive relationships and approaching things with heart HEADQUARTERS: Troy, Michigan
and passion, my success can be attributed to a great work ethic and a continuous WEB SITE: www.kellyservices.com
pursuit toward results. Blame it on my engineering degree, or blame it on my BUSINESS: Human resources solutions.
hard working roots, but I haven’t found a problem I don’t want to solve. In
business, a leader is faced with problems every day, and finding a way to solve
them is paramount to success. Ensuring execution and solving problems are two EMPLOYEES: 8,600 worldwide
skills future leaders need to hone and perfect throughout their career.
My advice to anyone reading this essay is to ask yourself, are you engaged
in your career and your work? Are you building positive relationships and
approaching your career with heart and passion? Are you working hard and
relentlessly pursuing results? If the answer is yes, then pay it forward. Pass on
that passion to somebody who can’t say yes and watch what happens.

Kimberley Crews Goode
I
Northwestern Mutual
I didn’t wake up one day and decide, “I’m going to be a leader!” Rather, it was a
series of experiences and mentors along the way that led me down this path. It
wasn’t precisely mapped out; I just worked hard at being prepared and ready to
take advantage of opportunities that came my way.
TITLE: Vice President, Communications &
Corporate Affairs; President, Northwestern My career officially began in the ninth grade when I enrolled in an Introduction
Mutual Foundation
to Journalism class to fill an empty spot on my schedule. This class sparked my
EDUCATION: BS, Journalism, passion for storytelling—using the power of words and pictures to express ideas
Northwestern University
and other perspectives. I was also fortunate to meet a very special teacher who
FIRST JOB: Grocery store cashier emphasized the spoken word. Since then, I have found that effectively expressing
in high school
ideas, voicing opinions, and asking questions are absolutely critical to success,
WHAT I’M READING: The No. 1 regardless of your profession.
Ladies’ Detective Agency, by Alexander
McCall Smith
MY PHILOSOPHY: To whom much is

given, much is required.
“…remember that all you can control
FAMILY: Married; three children
(two girls, one boy).
is your contribution.”
INTERESTS: Travel, movies,
biking, gardening. Armed with early exposure to the broad range of communication disciplines,
FAVORITE CHARITY: Big Brothers Big I had a strong foundation for what would become a life-long love and ultimately
Sisters of Metro Milwaukee rewarding career.
Early on, I was fortunate to come into contact with the company’s first
female African-American officer. I could see myself in her shoes, so I made it
my business to learn what made her successful. She did not have much time to
COMPANY: Northwestern Mutual mentor me individually, but I learned a lot by observing and making myself useful.
HEADQUARTERS: Milwaukee, Wisconsin Ultimately, we developed a relationship because I worked hard at it and took every
opportunity to open the line of communication between us in a constructive and
WEB SITE: www.northwesternmutual.com
meaningful way. I still admire her today and, because of her, I mentor others,
BUSINESS: Financial services.
particularly women and people of color.
ANNUAL REVENUES: $22 billion in 2008
Looking back, my advice to those beginning their careers is to recognize that
EMPLOYEES: 5,000 what you do matters. It is important to contribute each day to the best of your
ability, because your track record is what will leave a lasting impression on others.
Make everything you touch better; set high standards and work hard to deliver
with excellence no matter where you are in your journey. And when you experience
challenges, remember that all you can control is your contribution. Be flexible and
adapt to changing requirements—all while holding on to the values that define
who you are. Take time to learn from people around you—those you admire and
those you don’t. And always, be prepared and ready—you never know when an
opportunity will come your way.

Raytheon People
Innovation. Driven by Diversity.
As one of the world’s foremost technology leaders, Raytheon takes on some of the most difficult challenges
imaginable. Meeting those challenges requires a diversity of talent, ideas, backgrounds, opinions and beliefs.
Diversity helps our teams make better decisions, build stronger customer relationships and feel more inspired,
supported and empowered. It is both a catalyst and an essential advantage to everything we do.
We’re proud to feature Raytheon employees in

our ads. To join them in a rewarding career, visit
www.rayjobs.com
© 2009 Raytheon Company. All rights reserved.
“Customer Success Is Our Mission” is a registered trademark of Raytheon Company.
Raytheon is an equal opportunity, affirmative action employer and welcomes a wide
diversity of applicants. U.S. citizenship and security clearance may be required.
Shirley Cunningham
T
Monsanto Company
Throughout my career, I’ve been lucky to have been surrounded by great people
—people who possess the skills I’ve always aspired to have. Building this great
network of leaders allowed me to tap into a deeper knowledge and resource
base, and has helped me significantly in becoming the leader I am today.
TITLE: Chief Information Officer
In 1998, I was asked to move from my home in Scotland, to Brussels,
EDUCATION: MBA, Belgium, to run information technology services for Monsanto’s Information
Washington University
Technology group, covering our three key business units. In this role, I went
FIRST JOB: Waitress from managing 30-40 people to managing 300-400 people. My mentor and
WHAT I’M READING: The Emotional respected leaders offered me the best advice I could imagine—take roles that
Intelligence Quick Book, by Travis make you uncomfortable, because you don’t learn as much from roles you are
Bradberry and Jean Greaves; Cannery
comfortable with. I learned quickly that being uncomfortable in a role is a
Row, by John Steinbeck
catalyst for change not only in your career, but also in you as a person.
MY PHILOSOPHY: Be the best you can
be with integrity. Even in my role, I’m always pursuing life-long learning. There is so much to
learn from the people around you, as long as you keep an open mind to
FAMILY: Husband, Mike; son, Michael.
learning from different sources. It is important for every person within an
INTERESTS: Reading, cooking and hiking organization to understand the business, and challenges facing the business. If
in Scotland.
you do this, you can provide different and better solutions to help further the
FAVORITE CHARITY: United Way entire organization.
“…take roles that make you

COMPANY: Monsanto Company
HEADQUARTERS: St. Louis, Missouri

uncomfortable, because you don’t
WEB SITE: www.monsanto.com learn as much from roles you
BUSINESS: Agriculture. are comfortable with.”
ANNUAL REVENUES: $11.4 billion in
fiscal year 2008
EMPLOYEES: 26,400 I’ve been very fortunate to work for a company that empowers all of its
employees to explore career options and do things outside of traditional work
functions. The company’s leadership has recognized the skills and value I can
bring to a position, and I’ve had job opportunities that have gone beyond my
traditional role. I think when you are choosing where to begin, or continue,
your career, it is imperative to work for a company that has the values and ethics
that you admire.
As a leader, I know that the business isn’t about me; it’s about the function
and people I’m managing. The biggest accomplishment for me is to have my
business function and people recognized for doing an outstanding job. I’m
motivated by seeing people within my function succeeding, and at the end of
the day, I want my team to provide outstanding value for our business. I’m
always encouraging my people to take chances and learn outside of the box. My
legacy would be to leave behind people that do an even better job than I did.

Laree Daniel
M
Aflac
Mentoring is widely accepted in the business world; however, its roots have
evolved. I believe people often serve as a mentor without ever knowing it. A
mentor is essentially a teacher or coach.
The most impactful mentors in my life are my parents. They guided me and
TITLE: Senior Vice President of the
have been a tremendous influence. The phrases—”The only failure is to fail to Customer Assurance Organization
try,” “Nothing to it, but to do it,” and “Big girls don’t cry.”—are imprinted in
EDUCATION: BS, Business and
my mind. I learned how to lead and how to be a team player as my dad worked Psychology, Nebraska Wesleyan University;
countless hours managing his business and my mom filled in the gaps. MS, Organizational Psychology,
University of Nebraska.
While my career has taken many turns, from a cashier to the assembly line—
deboning chicken and packing boxes of cereal—I accepted a service representative FIRST JOB: I was a cashier at our family
grocery store
position at an insurance company to take advantage of its tuition reimburse-
ment program. I truly believed that I would leave once I attained my master’s WHAT I’M READING: Outliers,
by Malcolm Gladwell
degree. Eighteen years later, having reached the executive suite, it’s clear that
decision was pivotal for my career. MY PHILOSOPHY: If you can make
a difference in the life of at least one
I enjoy applying my mentoring philosophy to help others realize and achieve person, then your life will not have been
their goals. As a coach to fellow associates, I’m honored to guide future leaders in vain. At the end of the day, it’s really
not about you; it’s about the relationships
to advance in their careers. Also, at church, I mentor youth in spiritual values, that you build or don’t build. Live life as
life style choices and skills. if “Failure is not an option.” This means
that you never fail because you learn and
grow from what others may call failure.
“…people often serve as a mentor

Learn to adjust, adapt and overcome. The
Apostle Paul said it best, “All things are
possible through Christ who strengthens
without ever knowing it.” me” (Philippians 4:13).
FAMILY: Husband; three sons.
INTERESTS: Singing, acting, reading,

Balancing career and a child with cancer proved to be one of my greatest
adventurous activities.
challenges. When my son was diagnosed with a tumor at age two, I had to learn
how to get my priorities straight in terms of what matters most in life: God, FAVORITE CHARITies: Aflac Cancer
Center; American Cancer Society
family, career. I managed to find common ground—a balance between my
commitments at work and home.
Here are a few lessons that have kept me on track:
• Volunteer. Give back to your community through church or nonprofit COMPANY: Aflac
organizations. You can gain valuable, transferable skills through volunteer efforts.
HEADQUARTERS: Columbus, Georgia
• Develop people. Build effective teams by bringing out the best in people
WEB SITE: www.aflac.com
and helping them to be their best.
BUSINESS: Voluntary benefits sold
I believe that positive reinforcement is the most powerful management tool. at the worksite.
I encourage managers to hire people that excel in ways that they don’t.
A mentoring relationship allows you to assist someone in getting answers
EMPLOYEES: 4,300
and direction by allowing them to reach their own conclusions. Most of the
time people have the answer, but need confirmation, prompting, or someone to
hold them accountable.

Ann D. Davidson
A
ITT Corporation
A mentor is a trusted guide, and mentoring is one of the most effective ways to
pass on learning from one person to another. Throughout my life, I have had
many wonderful, informal mentors to whom I am grateful. Some do not know
that I consider them my mentors. All took the time to teach, to coach, and to
TITLE: Vice President, share their wisdom and experience with me. They also expected that the gratitude
Corporate Responsibility
that I felt not be expressed to them directly, but rather expressed through me
EDUCATION: BA, cum laude, Ohio acting as a mentor to others.
University; JD, cum laude, University of
Dayton School of Law Any discussion of mentoring should start with our parents. Parenting is the
FIRST JOB: Babysitting, Summer Camp most influential form of mentoring and my parents are my best mentors. They
Counselor, Lifeguard instilled in me, and each of my seven siblings, the importance of a goal-driven,
WHAT I’M READING: One Hundred purposeful life—balanced with having fun, and love, in our lives. We were given
Years of Solitude, by Gabriel much responsibility at an early age, learned negotiation and compromise, decision-
Garcia Márquez
making and accountability, the need for effective teamwork, and leadership skills.
MY PHILOSOPHY: Know yourself, be
your best self, be purposeful with your
life, and sometimes, just breathe and—
with gratitude—appreciate all that is “People in successful organizations
good around you.
FAMILY: Wally, my husband of 34 years;

make mentoring a pervasive part
daughters Sarah and Caitlin; son-in-law,
(Sarah’s husband), Matt; my parents; my
of daily management.”
7 brothers and sisters, and 6 in-laws; 14
nieces and nephews; and one great-niece.
Although I never had a formal mentor at work, or someone who specifically
INTERESTS: My family, reading, road trips.
guided my career, I consider anyone who took an interest in my professional
FAVORITE CHARITies: Water for People; development, and anyone from whom I learned critical skills or knowledge, to
Mercy Corps; United Way
be a mentor. My best mentors have been tough on me: not always easy to work
with, or easy to listen to. They set high expectations. They taught me to be
authentic to my own competencies and leadership style. They have been from
different cultures, genders, ethnic backgrounds and generations. Above all, they
COMPANY: ITT Corporation took the time to teach or to advise me. It is up to those of us who want to
HEADQUARTERS: White Plains, continuously learn and improve to find people from whom we can learn, and to
New York pass the gift of mentoring on to others.
WEB SITE: www.itt.com Successful organizations create and sustain value within an ethical framework
BUSINESS: High technology engineering that includes respect for their people, an environment based on integrity and
and manufacturing. candor, and a culture of professional excellence. People in successful organizations
ANNUAL REVENUES: $11.7 billion make mentoring a pervasive part of daily management. I am fortunate to work
EMPLOYEES: 40,000
in such an environment at ITT where our values of respect, responsibility, and
integrity sustain a culture of diversity and inclusion, and encourage different
ideas and opinions, all in the pursuit of excellence. Through mentoring, we
sustain organizational success by passing on to others our corporate values and
our value-creation capabilities.

Diversity is Our
Competitive Advantage.
We, at ITT, are committed to building a workforce that mirrors the
world in which we do business. With operations in 55 countries
and customers on seven continents, ITT is well positioned and
making a difference on a global scale. As we continue to grow, we
look first to create an environment where our talented employees
can succeed and make the world a better place through their
unique contributions.
We embrace diversity, which includes but is not limited to race,

religion, gender, disability, nationality, age, sexual orientation,
and ethnic background. Our culture, work practices and programs
enable an inclusive and innovative workforce and workplace
resulting in premier performance in the global marketplace.
www.itt.com/careers The “ITT Engineered Blocks” symbol and “Engineered for life”
We are an equal opportunity employer m/f/d/v. are registered trademarks of the ITT Corporation. © 2006
Cynthia (Cindy) Davis
W
Wal-Mart Stores, Inc.
When trying to carve out a successful career path, I feel it is vital to surround your-
self, not only with people who act as your champions, but also those who are willing
to challenge you.
Champions are mentors who are your advocates. They provide encouragement,
TITLE: Executive Vice President,
Membership, Marketing & eCommerce
and help open doors to new opportunities and promotions. Challengers shoot
for Sam’s Club straight with you, coach you when you need it most, push you out of your comfort
zone, and help you develop your weaknesses. Most of us gravitate toward champions.
EDUCATION: BA, College of William &
Mary; Master’s, Thunderbird School of But I have found the people who ask the tough questions and force you to see different
Global Management perspectives have the greatest impact. If you have challengers on your personal board
FIRST JOB: Assistant Account Executive,
of directors, you will broaden your horizons and accelerate your development.
Ad Agency (BBDO/Tracy-Locke) on
“…I have found in my career

Frito-Lay account
WHAT I’M READING: Women’s

Devotional Bible; Made to Stick, by Chip
Heath and Dan Heath; Throw Out Fifty
that the people who ask the tough questions
Things, by Gail Blanke
and force you to see different perspectives
MY PHILOSOPHY: You can do anything,
as long as you commit to doing it well. have the greatest impact.”
FAMILY: Husband (and best friend),
Rob; 11-year-old son Jesse (who keeps
me young); and two special stepchildren, I was first challenged entering my senior year at William & Mary. I was headed
Alexis and Matt. for an accounting career until one of my professors encouraged me to take a
INTERESTS: The beach, my family, and
marketing class. I wound up changing my major and getting my graduate degree in
any kind of game that challenges your international marketing. Combining my solid financial background with the under-
mind (board games, cards, and even standing of the customer one gets from marketing was exactly what I needed, and
computer Scrabble).
has served me well throughout my career.
FAVORITE CHARITies: My son’s school;
our church; and any child that comes
Given the important impact that mentors have had on my career development, I
knocking at our door selling something. want to provide that same benefit to the associates I have the honor to mentor. I try
to keep three things in mind:
Listen more and talk less. I learned early that I gain as much benefit, if not
more, from every mentoring conversation with a mentee. I value the connections I
have with mentees across our company, especially with field associates who are closest
COMPANY: Wal-Mart Stores, Inc.
to our members. Sam Walton was right—it’s where some of the best ideas come from.
HEADQUARTERS: Bentonville, Arkansas
Make it productive for both of you. We are all busy, so making mentoring
WEB SITE: www.walmartstores.com relationships productive for both of you matters. I often suggest that mentees bring
BUSINESS: Retail. a current project or problem to discuss, so we tackle a real challenge, while learning
more about each other.
EMPLOYEES: 2 million worldwide
Be both a champion and a challenger. I know how important both perspec-
tives have been in my development, so I strive to bring both kinds of support to any
mentoring relationship.
We have many mentor relationships throughout our lives, but mentoring in the
workplace is an opportunity for even greater success. A formal mentoring program,
like Walmart has with Mentor Me and Mentoring Circles, propels one to carve out
the time to really act on that intention.

samsclub.com
Supporting diversity, from our

stockrooms to our boardrooms.
At Sam’s Club®, we know important contributions can come from many different sources. That’s why we’re committed to
recruiting exceptional candidates, regardless of their gender or race. We’re also committed to giving candidates the opportunity
to advance—because those who work in the aisles of the Club may someday reach the halls of upper management. And after all,
not only is promoting the success of a diverse workforce the right thing to do, but it strengthens Sam’s Club at every level.
SM
Terri Dial
T
Citigroup Inc.
The happiest and most successful people I know see their careers not as a ladder
or a mountain to be climbed, but as a river to be traveled. Rivers take unexpected
turns, get caught in bends, and sometimes loop back upon themselves. They
start small and the further they flow, the larger and more connected they
TITLE: Chief Executive Officer, Consumer become. The mouth of the river, just like the peak of a career, is usually the
Banking, North America; Global Head,
Consumer Strategy most connected place you could be—where cities and people, commerce and
trade all come together. I hate the mountain as a metaphor for a career. The
EDUCATION: BA in Political Science,
Northwestern University top of the mountain is cold, windy, and lonely! When I started my career as a
teller at Wells Fargo Bank in 1973, I never expected nor aspired to lead a major
FIRST JOB: Bank teller
business like Citi’s Consumer Bank—nor did I know I was beginning such a
WHAT I’M READING: The Guernsey
dynamic and rewarding journey. And now I truly do feel like I’m living at the
Literary and Potato Peel Pie Society, by
Mary Ann Shaffer and Annie Barrows mouth of the river, the most connected place of all.
MY PHILOSOPHY: My greatest learning Early on I was fortunate to have challenging roles, which required creativity,
is that happiness or misery depends a lot judgment, and decision-making. I got to practice on small problems and
more on attitude than circumstance—and
you can change your attitude. opportunities. I had early, sharp, leadership experiences. I am grateful I had the
opportunity to lead small groups early in my career—I made loads of mistakes,
FAMILY: Married.
but my audience wasn’t too big!
INTERESTS: Pleasure travel to over 100
countries, with special interest in places Throughout my career, I’ve been fortunate to have wonderful mentors who
that are off the beaten path. fostered my professional development. My most powerful mentoring relation-
FAVORITE CHARITIES: March of Dimes; ships didn’t result from structured programs. Instead, my mentors were leaders
Citymeals-on-Wheels who took a personal interest and found it natural to be an active part of my
“It’s the journey that matters.”

COMPANY: Citigroup Inc.

career. They were not consciously mentoring me, and, in fact, I suspect they
WEB SITE: www.citigroup.com
would be surprised to hear me refer to them as mentors. They gave me some
BUSINESS: North America very direct feedback, fortunately sometimes accompanied by a glass of wine. Of
consumer banking.
course, I learned even more from observing them as leaders, both what worked
ANNUAL REVENUES: (Citigroup): and what didn’t, and also what worked for them but wouldn’t for me. For most
$51.6 billion (2008)
of us, self-awareness takes a conscious effort.
EMPLOYEES: (Citigroup): 279,000
(June 30, 2009) The best advice I can give is to pursue accountability early on, get early,
sharp, leadership experiences, be consciously aware of your leaders and learn
from them, and build relationships with those with whom you share an affinity,
as they may become your mentors. And remember the river, and all those points
of connection. It’s the journey that matters.

Lorna Donatone
T
Sodexo, Inc.
Throughout my career I have really pushed myself to stay open-minded about

my career path and how I could leverage my experience. Women tend to under-
estimate their experience and it is very important to continually challenge yourself
to go after the opportunities that appeal to you, regardless of whether you meet
100% of the requirements for the position. In order to do this you need to be TITLE: President, School Services
completely self-aware of your strengths and weaknesses as you raise your hand EDUCATION: BS, Management, Tulane
for various opportunities. Having this self-awareness will help you to best position University; MBA, Accounting,
Texas Christian University
and leverage your strengths in a way that will help to mitigate any skill gaps
FIRST JOB: Auditor, Deloitte and Touche;
or weaknesses.
Summers throughout college:
Secretarial work
“Make your aspirations known, WHAT I’M READING: The Associate, by

John Grisham
and pursue the jobs, not just the titles, MY PHILOSOPHY: Try to make a
that will help you

personal connection with the people that
you meet on a daily basis. More than
just saying hello, engage the person in a
to achieve your goals.” conversation; you never know what you

will learn!
FAMILY: Married to Stephen; one

daughter, Catherine.
It is also important to set the widest view possible of the options you will
pursue as you progress through your career. You can really limit yourself if you INTERESTS: Taking time to decompress
and relax with family, either by playing golf
are chasing a title. Make your aspirations known, and pursue the jobs, not or watching volleyball.
just the titles, that will help you to achieve your goals. While I have advanced
through my career by following a typical progression in finance, I did so by Race for the Cure
working in a variety of industries, including public and general accounting, high
tech, airline, banking, and services. This broad exposure to multiple industries
has helped me to expand my thinking and my skill-set, and prepared me to
make the move from finance into operations.
COMPANY: Sodexo, Inc.
One of the best strategies that I have found for my career advancement was
HEADQUARTERS: Gaithersburg,
making sure that I was doing a very good job in my current role. While it is Maryland
important to make your aspirations known and to actively pursue opportunities,
WEB SITE: www.Sodexousa.com
it is equally critical that you are high-performing in your current position.
BUSINESS: Sodexo is the leading provider
The last key strategy that I will share with you is the importance of having of integrated food and facilities management
a mentor throughout your career. No matter how far you advance, a mentor is services in North America. Sodexo serves
more than 6,000 corporations, schools,
critical for your continued success. Throughout my career I have had both hospitals, health care facilities, and
formal and informal mentors who have helped me to challenge my ideas and college campuses. Additionally Sodexo is
the official food service provider for the
have kept me from getting stale in my thinking. Most recently I have set up a
United States Marine Corps.
reverse mentoring relationship with a former mentee of mine and I am looking
forward to all that I will learn from my newest mentor.
EMPLOYEES: 120,000

Carol A. Dudley
Y
The Dow Chemical Company
You don’t get far in business these days without creating strong relationships
with colleagues. Over the years, I have experienced a number of long-term
mentoring relationships and I’ve gained much—both from having a mentor
and from being one. When I asked some of my colleagues recently about what
TITLE: Senior Vice President, they valued most about our mentoring relationship, four words arose again and
Basic Chemicals Division
again—trust, openness, consistency, and honesty.
EDUCATION: BS, Chemical Engineering,
Carnegie Mellon University; Executive Trust. This is the foundation that every strong relationship starts with—trust
MBA, Indiana University that confidences will be maintained, trust that advice will be compassionate but
FIRST JOB: Engineer realistic, and trust that you will “be there” for each other. It is not something
WHAT I’M READING: Breaking Into
that is bestowed due to position or power—but rather it is earned over time.
the Boys’ Club, by Molly Shepard, Jane Trust can be risky at times, but is necessary to build strong relationships.
Stimmler, and Peter Dean
Openness. Getting others to open up starts with being transparent about
MY PHILOSOPHY: To deliver results,
your own experiences. You must be willing to talk about your successes and
communicate, and recognize your people.
your failures. It’s not always easy, but this kind of sharing often provides the
FAMILY: Two children: Erin 25, and
most valuable lessons.
Shannon, 21.
INTERESTS: Reading, sewing and biking.

Consistency. It is important to consistently work from a sound base of
ethics and core beliefs—without wavering. Regardless of the external business
FAVORITE CHARITY: United Way
environment or internal political situation, you need to stand up for what you
believe in and take the time for what is most important.
COMPANY: The Dow Chemical Company “You don’t get far in business
HEADQUARTERS: Midland, Michigan these days without creating strong
WEB SITE: www.dow.com
BUSINESS: Diversified chemical company

relationships with colleagues.”
that combines the power of science and
technology with the “Human Element” Honesty. This isn’t just about telling the truth; it’s about being who you are.
to constantly improve what is essential to
human progress. A young engineer from Brazil told me that one of the most important things
she learned from me was not to be afraid to be feminine in a male-dominated
industry. When my business team traveled to her site in the mid-1990s, she was
EMPLOYEES: 46,000
shocked when I arrived in an outfit with ruffles and “pink lipstick.” She realized,
then, that becoming an effective leader didn’t require adopting a masculine leader
stereotype—but instead came from delivering results, assertiveness, listening to
others, and being true to yourself.
I’m proud that I have been able to be a role model for many women and
men over the years. Throughout my career, I have learned from my mentors,
and those I mentor, to stay focused on four key success factors—delivering
results, building a diverse network of people, being a visionary leader, and
enjoying what you do.

BY CELEBRATING
THE INDIVIDUAL,
WE STRENGTHEN
THE WHOLE.
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Lynn Dugle
I
Raytheon Company
I am often asked to share my plan for climbing up the corporate ladder. I suppose
you could say I’ve done that, but in reality my climb has been sideways as much
as it has been up. Throughout my career, I’ve taken more lateral moves than
promotions, and I’m a better and more well-rounded leader as a result. By making
TITLE: Vice President, Raytheon Company, these moves, I’ve supported many different parts of companies, including
and President, Raytheon Intelligence and
Information Systems Engineering, Finance, Quality and Business Development. Each move provided
me with new skill sets, a fresh perspective, and a larger network. They’ve given
EDUCATION: BS, Technical Management,
and BA, Spanish, Purdue University; me the breadth of experience to be able to run a large enterprise with confidence.
MBA, Business Administration, University
of Texas at Dallas
FIRST JOB: Manufacturing engineer at

Texas Instruments “It’s about having a plan
WHAT I’M READING: The Time Traveler’s
Wife, by Audrey Niffenegger; Saving the
for your life…”
World at Work, by Tim Sanders
MY PHILOSOPHY: Live life to its fullest—

go big, or go home. I don’t know if there is a secret to success. But I do know that it isn’t all
FAMILY: Husband, daughter, son. about having a plan for your career. It’s about having a plan for your life—
one that can be applied to anyone, anywhere. My life plan is what directs my
INTERESTS: Reading, sports, and
church activities. actions, both personally and professionally:
FAVORITE CHARITies: ChildReach, Know what’s important—to you. In other words, know your priorities and
Samaritan Inn live by them every day.
Have a clear line of sight. Be clear on how you are making a difference to
those around you. You don’t have to share it, but it should be clear in your mind.
Have fun more days than not. It’s important to remember to stop and
COMPANY: Raytheon Company
ask yourself if you’re having fun. Not every day will be a good one, but on the
HEADQUARTERS: Waltham,
whole the fun ones should be in the lead.
Massachusetts
WEB SITE: www.raytheon.com

Be a leader, not a boss. Unfortunately, there are a lot of bad bosses out
there. Leaders help develop and grow their employees. Be one of the good ones.
BUSINESS: Defense, homeland security,
information security. I like to remind people who I mentor that not every path is a straight line.
ANNUAL REVENUES: $23.2 billion Stay focused on your destination, but remember, it’s the experiences you have
during the journey that make you who you are.
EMPLOYEES: 73,000
Be true to your life plan, and the rest will take care of itself.

Kim Feil
L
Walgreens Co.
Let’s start by getting to know me. One of my passions is renovating houses; I like
taking great finds and making them stronger or giving them fresh direction.
This love has emerged as a strong theme in my career.
Being the first chief marketing officer at Walgreens excites me because I’m
TITLE: Chief Marketing Officer
charged with re-inventing how consumers feel about our brand—one of the
EDUCATION: MBA, BFA, Journalism;
nation’s most iconic, trusted brands. After spending 26 years in consumer packaged
and BA, English; all from Southern
goods working for Frito Lay and Sara Lee (to name two), I wanted to take on a Methodist University.
new challenge—health and wellness. For me, it’s very rewarding to see legendary
FIRST JOB: Assistant Brand Manager on
brands evolve through changing times. Doritos for Frito-Lay
I didn’t get to where I am today without overcoming obstacles. Everyone in MY PHILOSOPHY: I believe that while
business will encounter challenges. That’s why I believe mentoring is key. While many characteristics result in business
success, the ones to be most proud of are
women and minorities still struggle with advancing in the corporate world, times hard work and integrity.
are changing. We’re seeing more diverse executives than ever before.
INTERESTS: Cooking, gardening, and being
When it comes to mentors, my role model and cheerleader has to be my outside with my two Golden Retrievers.
father. He worked his entire life at Procter & Gamble, and was a big supporter FAVORITE CHARITies: Network of
of diversity efforts. He recruited and helped develop women and people of Executive Women; Salvation Army
color. I’ve had the pleasure of meeting women my father helped early in their
careers. They tell me he was instrumental in coaching them through difficult
times and helping them believe they could lead, and make a difference. It’s
amazing to hear how much influence my father had on many talented leaders COMPANY: Walgreens Co.
today. This validates the importance of mentoring and networking.
HEADQUARTERS: Deerfield, Illinois
“…you cannot live up to

WEB SITE: www.walgreens.com
BUSINESS: Pharmacy.
your full potential operating ANNUAL REVENUES: $59 billion
in total isolation.” (fiscal 2008)
EMPLOYEES: 231,710
I always try to learn as much as I hope to teach. I’m the national secretary
for the Network of Executive Women, an organization created to help women
maximize their career opportunities. Networking is essential. No matter how
smart you are or how hard you’re willing to work, you cannot live up to your
full potential operating in total isolation. Through this organization, I’ve
networked with people who demonstrate such passion for their career goals that
you can’t walk away without being inspired.
The best advice I can offer to aspiring business leaders is be yourself. Try to
approach a task with your own style and use your strengths as stepping stones.
Also, don’t think you have to solve all challenges at once. One personal motto
that I live by is, “Lead, follow, or get out of the way!”

Jo Ann Feindt
S
United States Postal Service
Success is dependent upon building a competitive team with complementary

skills, dreams, and enthusiasm. A leader’s foremost job is to match the right
candidate with the right job, provide all the support possible, then stand back
and let them flourish. I am honest with my team every step of the way, and give
TITLE: Vice President, Great Lakes Area them the balance of freedom and enough direction to thrive. I follow the lead-
EDUCATION: Barry University by-example philosophy. I am always prepared to reinvent myself, as the world
FIRST JOB: Cashier
around us is continually changing. I know I must stay open to new, fresh ideas
in order to continue to grow and excel.
WHAT I’M READING: Lance: The Making
of the World’s Greatest Champion, by In our day-to-day roles, situations arise where you may feel somewhat over-
John Wilcockson
whelmed with the task at hand. Always remember to gain input from the people
MY PHILOSOPHY: Treat people well, who have influence over the success of the task. Listen very intently and be
and they will always take care of you.
decisive in order to overcome the challenge at hand. One of the most important
FAMILY: Single. things to remember is that respect is earned, never given; and respect is earned
INTERESTS: Golf, cycling, physical fitness, through listening to others.
and the arts.
Professional success is never achieved alone. One of the most important
FAVORITE CHARITY: Make-a-Wish elements for success that you must continue to develop is your ability to relate
Foundation
to people. Building professional relationships, mentoring others, and maintain-
ing high ethical standards are the cornerstones to any good leader’s success.
COMPANY: United States Postal Service

“Professional success is
HEADQUARTERS: Washington, D.C.
WEB SITE: www.usps.com

never achieved alone.”
BUSINESS: Government agency.
Thirty-one years ago, when I was an entry level employee of the United
States Postal Service, I would never have dreamt that one day I would be in a
EMPLOYEES: 765,088 position to make a difference in the lives of nearly 93,000 employees who work
within my area of responsibility. My personal motto is treat people well and
they will always take care of you. Success, though, never comes easy or without
sacrifices, whether it is maintaining my home and cross-country relationships in
Florida, or working to grow my professional career in Chicago and throughout
the Great Lakes area.
Remember, it is important to continue to grow as a professional, step outside
your comfort zone, strive to be the best, and balance your personal and
professional life. Titles are not what define you; what you do with the title
defines who you really are. Be the best!

Lisa Ferrero
I
Corning Incorporated
It’s a timeless question, whether leaders are born or made. I certainly didn’t
begin my career with the ambition of leading a business—I viewed myself as a
member of a team, a “doer,” working hard to accomplish whatever needed to be
done. But as I grew in my career and was coached by my supervisors, I learned
how to tap into my innate desire to “control” and turn that into the ability to TITLE: Vice President and General
Manager, Corning Display Technologies
set direction, motivate, and lead teams to get things done. In my case, the rise
to leadership was a gradual slope without a clear end goal. EDUCATION: Bachelor’s in Mathematics
and Statistics, State University of
The defining step in my career was relocating to Japan, because it required New York, Oneonta; MBA, University of
San Diego
such a leap of faith. At the time, there were no manufacturing or engineering
roles in Tokyo, so my only option was marketing, an area in which I had no FIRST JOB: Cashier at a grocery store
experience beyond my college coursework. Leaving my home country and a WHAT I’M READING: My favorite book
discipline I knew very well for entirely new territory forced me to embrace the is Stephen King’s The Stand
unknown. The gamble paid off, and I’ve stayed on the commercial career path MY PHILOSOPHY: Work hard, play hard.
ever since. I’ve now spent a third of my career in Asia. FAMILY: Husband and two sons, ages
16 and 19.
Like many leaders, I am performance and rigor focused, and need to be able
to add value while leading. However, when I try to characterize my leadership INTERESTS: Boating, waterskiing,
beach vacations. Currently training for a
style, the main concepts that come to mind are fun and freedom. 10K race.
FAVORITE CHARITies: My children! Also
“In the face of high pressure Food Bank, United Way, Girl Scouts, and
Boy Scouts.
and long hours, it’s critical

to make work fun.”
COMPANY: Corning Incorporated
I grew up in a family in which joking around the dinner table was an essential HEADQUARTERS: Corning, New York
part of our daily routine, and that has influenced the way I lead. In the face of
WEB SITE: www.corning.com
high pressure and long hours, it’s critical to make work fun. Along with that
spirit of laughter, I value flexibility in all its many forms: freedom to debate, BUSINESS: Display technologies (glass
substrates for LCD applications).
freedom to try and fail, freedom to approach work from different angles. When
people are allowed to do their work in ways that reflect their personal styles, the ANNUAL REVENUES: $5.9 billion
product is all the stronger. This belief in diversity is endemic at Corning with EMPLOYEES: Approximately 23,000
our deep belief in valuing the individual. worldwide
My advice to the next generation of leaders is to concentrate on helping

people reach their full potential. Be cognizant of your style and the effect it has
on others, and be adaptable in your approach (lessons I’ve learned from working
internationally). Along the way, take risks, keep a sense of humor, and appreciate
and leverage the differences among your colleagues. If you do, you’ll be surprised
at where your career can take you.

Dawn Fitzpatrick
H
Pitney Bowes Inc.
How do you create the right recipe for career growth and development? Do you
improvise, or follow a step-by-step process?
Creating a delicious concoction is similar to an individual’s evolution along
her career trajectory. Understanding key ingredients, without compromising the
TITLE: Vice President, Marketing and
Business Management, Pitney Bowes seemingly small ones, can enhance its flavor in many different ways.
Document Messaging Technologies
Reflecting on my own career, I have been fortunate to have had a variety of
EDUCATION: BA, State University of opportunities, experiences, and influential role models to shape the person I am
New York, Cortland
today. I have found that taking risks, flexibility, and optimism are some of the
FIRST JOB: Elementary school teacher most important ingredients for a successful career.
WHAT I’M READING: Blink, by
Malcom Gladwell
MY PHILOSOPHY: Leave behind a

better place or situation than what you
“Understand how you fit into your
started with.
organization today, and how you
would like to fit in tomorrow.”
FAMILY: Married 19 years to husband,
Kevin; and two sons, Travis and Bobby.
INTERESTS: Family, travel, golf, reading.
FAVORITE CHARITy: Church

Seeing and creating possibilities is a big part of taking risk. Have you ever
tasted something and asked what was in it? Sometimes you’re surprised at what
was included in the recipe to create such a tasty dish. But the cook understood
the possibilities and wasn’t afraid to fail.
COMPANY: Pitney Bowes Inc.
Similarly, make your career your own. Understand how you fit into your
HEADQUARTERS: Stamford, Connecticut organization today, and how you would like to fit in tomorrow. Learn how to
WEB SITE: www.pb.com leverage your strengths and realistically identify the areas that need improve-
BUSINESS: Mailstream technology.
ment. Recognize opportunities and keep your eyes and ears open for ways to do
things better. Ask, why? Ask, why not?
Taking risks can help you grow, professionally and personally. So can flexibility.
EMPLOYEES: 35,000
Have you ever run out of an ingredient, didn’t have time to go to the store,
and found an acceptable workaround? We’re all faced with career challenges and
struggles, especially today when we’re increasingly asked to do more with less.
Individuals who exhibit flexible thinking and action help sustain organizations,
and are infinitely valuable.
What about the seemingly small ingredients that I mentioned earlier? You
can create a decadent dish, but without a pleasant presentation, no one will
understand the appeal. Genuinely caring about what you do, how you do it, and
how it affects others will gain the respect of your peers. Take an optimistic approach
to resolving challenges and issues. Others will be drawn to your positive energy.
Those are my key ingredients for job growth and development. Feel free to
fold some of these into your own recipe—it makes a subtle mix.

Susan B. Garcia
M
American Airlines
My personal philosophy is that you should find something you have a passion
for—but don’t let it get in the way of putting your family first. Balancing work
and family has been my single greatest challenge—knowing my priorities, and
checking my actions and decisions against those priorities, helps me keep my
life on track, both professionally and personally. This philosophy is paralleled by TITLE: Vice President of Real-Time and
Analytical Systems
my management belief, which is to invest in people. I am committed to developing
others and building a deep bench of talent. My steadfast focus on these correlating EDUCATION: BS, Computer Science and
Spanish, Marquette University;
philosophies has brought me a real sense of fulfillment. MBA in Finance and Management,
Southern Methodist University
In terms of critical decisions in my professional growth, my decision to move
to Mexico to study Spanish at the age of 18 was a defining moment in my FIRST JOB: Worked in state parks cutting
down trees, building dams, building
career. That decision piqued my curiosity in people and other cultures and start- fences, and painting at a logging camp
ed me on the path to exploring the travel industry. Many doors have opened operated by the State of Wisconsin
both professionally and personally for me as a result of being bilingual. Today, WHAT I’M READING: The Shack,
my family and I are involved in Medical Ministry International, where I have by William P. Young
the opportunity to use these skills to impact the lives of others in need, primarily MY PHILOSOPHY: Always put your
in South American countries where medical needs go largely unmet. family first.
FAMILY: Two daughters.
“Do the things you have a passion for, INTERESTS: Traveling and spending time
with my family.
and you will always do well.” FAVORITE CHARITies: Medical Ministry

International; Turtle Creek Mano
I am told that I am known for being straightforward, honest and genuine,

with a holistic approach to business. These attributes are fundamental to building
respect and trust, not only with my internal team, but with others in the business COMPANY: American Airlines
world. I have had a number of mentors, but one who stands out most is a former HEADQUARTERS: Fort Worth, Texas
CFO, who taught me to think strategically and to consider the potential impact
WEB SITE: www.aa.com
of my decisions on the entire company. He also taught me the value of out-
standing written and verbal communication, which has proved its worth, time BUSINESS: Transportation.
and time again. ANNUAL REVENUES: $23.7 billion
As a mentor, I have this advice to offer: Do the things you have a passion EMPLOYEES: 89,000
for, and you will always do well. If you find yourself in a role you do not enjoy,
or that you feel is not a good fit for you, learn as much as you can in the process,
and find ways to focus on the aspects of your work that have value and that do
bring a sense of accomplishment. Remember any role is what you make of it.
Most of all, keep your priorities in order so that you are spending your time on
the things that matter most to you and your family.

Swee Chen Goh
G
Royal Dutch Shell
Growing up, the third girl in a poor Asian family of five other siblings, I learned
to take each day as an opportunity to seek new frontiers. This could be challenging
a status quo or finding new ways to get things done with what you have.
Avoiding the path of least resistance is oftentimes an uphill struggle, but the
TITLE: Vice President, Global Lubricants rewards are well worth it.
EDUCATION: BS, Victoria University of I have not always had a successful career. I recalled one of my early jobs in a
Wellington (New Zealand);
MBA, University of Chicago Fortune Top 10 company. During the first year, I naively assumed that securing the
job was the achievement, and I failed to contribute to my full capabilities. I had an
FIRST JOB: Wrapping wafer biscuits for
$1 a day atrocious year-end performance review. I concluded that I was the “victim” of an
incompetent line manager. It took me a week to realize that I was responsible for the
WHAT I’M READING: Forgotten
Kingdom, by Peter Goullart; outcome—I own the first action to ensure that I have a successful career. Now, I go
The Audacity of Hope, by Barack Obama into each job aiming to leave the organization and business in a better place than
MY PHILOSOPHY: Live life with purpose when I first joined.
and optimism. Happiness would be
reflecting 20 years from now, and I have been able to stretch my capabilities and knowledge through a variety of
knowing that I have lived my life with assignments in Shell. When I was offered the role of VP, Global IT Services, I thought
no regrets.
I would surely be promoted to my level of incompetence and the likelihood of failure
FAMILY: Husband of 20 years; and could be high. I accepted the challenge and the assignment became one of the high-
children aged 16,14, and 11.
lights of my career. It was here I learned that a successful leader needs to have a keen
INTERESTS: Home renovations, cooking nose to sniff out the business opportunities, a strong stomach to make the tough
with family and friends.
decisions, and the tenacity to see through what you started, despite obstacles.
FAVORITE CHARITY: None.
I contribute where the need is greatest.
Right now, it is basic needs for
underprivileged children.
“…go into each job aiming to
leave the organization and business
COMPANY: Royal Dutch Shell
in a better place…”
HEADQUARTERS: The Hague,
the Netherlands The word “I” is used numerous times here. This is done deliberately. I believe that
WEB SITE: www.shell.com a successful individual takes charge of his/her life and takes personal accountability
for his/her actions. A successful individual also recognizes that “I” is one of many—
BUSINESS: Global group of energy and
petrochemical companies. inclusion of others and their perspectives will almost always lead to better outcomes.
(2008)
EMPLOYEES: 102,000

Lorrinda Gray-Davis
A
Perini Building Company
As Perini Building Company’s director of diversity, I am often asked how I started

working in this field. Good fortune, hard work, and my background have all been
factors. Growing up, I knew there had to be a better way of life than the one I was
living. I also knew that given the opportunity—not assistance—I could succeed.
TITLE: Director of Diversity
I can’t remember a time when I didn’t want to be in business, serving in a role
that helped people improve their lives. From an early age, I wanted to make an EDUCATION: Tulsa Community
College; Master Graduate, Rapport
impact. But perhaps most of all, I wanted to escape my childhood environment and
Leadership International
make something of myself. I grew up in Oklahoma. My mother has always been dis-
FIRST JOB: Tulsa International Raceway,
abled and never worked, my stepdad adopted me when I was four, and I have never
from when I was 10 years old until I was 18!
met my biological father. Being part Choctaw Indian and Hispanic has not always
been easy either. By the time I enrolled in junior high school, I had attended 11 WHAT I’M READING: The Answer, by
John Assaraf and Murray Smith
schools. The only good thing about moving was I figured people wouldn’t recognize
me as the kid who always paid with food stamps. MY PHILOSOPHY: I am always
reminded of a saying by Ralph Waldo
What motivated me were the strong females in my family. My mother, aunt, Emerson: “Whatever course you decide
upon, there is always someone to tell
and grandmother were like a small army. They were the force behind our meager
you that you are wrong. There are always
existence. They kept our family moving forward. They didn’t have money or high- difficulties arising which tempt you to
powered careers, but they saw the possibility of what the next generation could do. believe your critics are right. To map out
a course of action and follow it to an end
They made me and my brother realize our potential. They gave us confidence and requires courage.”
motivated us to tackle life head-on.
FAMILY: One daughter.
INTERESTS: Drag racing,
“Everyone has the ability to succeed; self-improvement, reading, and

spending time with my daughter.
often all people need is an opportunity.” FAVORITE CHARITY: ShadeTree

Women’s Shelter, Las Vegas, Nevada
Experiencing a difficult childhood, having people believe in me, and hard work have
all fueled my ambition and desire to empower others to progress in their profession.
COMPANY: Perini Building Company
Everyone has the ability to succeed; often all people need is an opportunity. It’s
HEADQUARTERS: Las Vegas, Nevada
amazing what one person can do when given a chance. I am fortunate to work at a
company that shares my vision and is willing to step out of what’s comfortable, and WEB SITE: www.tutorperini.com
offer opportunities to minority- and women-owned businesses. BUSINESS: National general contractor.
What I am most proud of is being able to work with aspiring women- and ANNUAL REVENUES: $5 billion
minority-owned companies. It’s inspirational to hear how people have thrived in
EMPLOYEES: 724
their endeavors in spite of insurmountable odds. It’s gratifying and invigorating
to work with individuals who are willing to help others in their journey to build a
more prosperous life.
It’s a rewarding time to work in diversity development. I have seen attitudes
change and stereotypes dissipate. We all know it’s a slow process. But with persis-
tence, we will achieve our collective effort of creating a more diverse, dynamic, and
talented workforce.

Sandra Guy
I
BDO Seidman, LLP
I truly believe that three little things can help anyone live a happy and meaningful
life, both personally and professionally: passion, simplicity, and humor.
This philosophy has enabled me to experience and accomplish a great deal in
my 19-year career, and to have a great time doing it! I can vividly remember the
TITLE: Human Capital Partner
first day of my Human Resources Management class in college. It was like being
EDUCATION: BS, Business and hit by lightning. I knew it was exactly what I wanted to do, and my passion has
Commerce, University of Alabama
never wavered. To this day, I cannot imagine doing anything else! I am certain
FIRST JOB: Babysitter that my enthusiasm for all areas of Human Capital has sustained the energy and
WHAT I’M READING: Liberty and credibility I needed over the years to pull together the projects and groups of
Tyranny: A Conservative Manifesto, by
individuals that have ultimately achieved great things.
Mark R. Levin
MY PHILOSOPHY: Be passionate
After college, as my career progressed, I noticed that the challenges I came
about what you do, always keep it simple across tended to appear more and more complicated. A disagreement couldn’t
and, above all else, never take yourself just be a disagreement; it became a “situation.” Then I realized that, in their
too seriously!
need to understand and justify, many people overcomplicated what were really
FAMILY: Married with two dogs. very basic issues. I also figured out that if I helped them cut through the com-
INTERESTS: Golf, travel, and anything plexities they had created, many people became open to simple solutions.
involving water (except in golf).
Without my belief in, and practice of, keeping it simple, I could not have
FAVORITE CHARITies: The Avon accomplished the things I have achieved in my past, nor would I be able to
Foundation; Paws For People
attain the goals I have set for myself in the future. If you don’t believe me, consider
that there’s a reason why Real Simple is such a successful publication!
COMPANY: BDO Seidman, LLP “…my passion has never wavered.”

HEADQUARTERS: Chicago, Illinois
WEB SITE: www.bdo.com

Which leads me to the third thing that has helped me become successful. As
BUSINESS: Accounting and consulting.
a leader in the U.S. member firm of the world’s fifth largest accounting network, I
am faced with some very serious demands. I won’t lie—it can be very stressful.
EMPLOYEES: 2,712 I’ve found, however, that infusing a little humor into my everyday work is one of the
best ways to manage that stress. Refusing to take myself too seriously has made me
approachable by all levels of professionals, which ultimately enables me to keep a
solid finger on the pulse of my organization. Plus, it’s fun to be silly sometimes!
The result is that I have been asked to be take part in wonderful projects and
opportunities that have positioned me for a great career in Human Capital.

Constellation Energy is proud to support the achievements and success of leading women executives
such as Kathleen Hyle, Senior Vice President and Chief Operating Officer, Constellation Energy Resources.
Working together, we’ve become a FORTUNE 500 company, the #1 national provider of energy and energy
services to large industrial and commercial customers and the nation’s largest wholesale power seller.
We recognize that through the diverse ideas and strong focus and commitment of our women executives,
we are able to accomplish much and strengthen our position in the energy marketplace.
constellation.com
Joyce P. Haag
W
Eastman Kodak Company
When I think of the role of mentoring, I recall the time I pursued a high-level
legal position in Eastman Kodak Company’s Europe, Africa, and Middle East
Region (EAMER). Our general counsel at the time thanked me for taking the
initiative, but told me I “wasn’t a good fit.”
TITLE: General Counsel and
Senior Vice President
Four years later, the position opened again. While my self-perception had
not changed much, our current Assistant General Counsel, Dale Skivington,
EDUCATION: BA, Mathematics, Phi Beta
Kappa, Mt. Holyoke College; JD, cum
encouraged me to again apply for the job. This time, I was appointed General
laude, Cornell Law School Counsel for Kodak in that region. The lesson I learned: circumstances change.
Whether or not you are in a true mentor relationship, it’s important to listen to
FIRST JOB: Associate at Boylan, Brown,
Code, Vigdor & Wilson, a Rochester law firm colleagues who see special attributes in you.
WHAT I’M READING: Roadside
Crosses, by Jeffery Deaver; Outliers,
by Malcolm Gladwell “Mentoring relationships need honesty
MY PHILOSOPHY: Work hard.
FAMILY: Husband, two adult daughters,

as their cornerstone.”
one grandson.
INTERESTS: Reading, golf. Formal mentorship roles can be difficult or even daunting for many profes-
sionals. If you manage a far-flung virtual team with no face-to-face interactions,
FAVORITE CHARITies: Mary Cariola
Childrens’ Center; Susan B. Anthony it’s even harder. But we should listen to the suggestions of colleagues and
House; Rochester General Hospital coaches. In my career—first, in a private practice firm, and later, in Kodak’s
(All in Rochester) legal department—I’ve benefited from informal mentors and colleagues whose
insights and encouragement helped shape my career. They were eager sounding
boards, genuinely interested in my career; they were honest; and, like Dale, they
challenged or pushed me to take risks.
COMPANY: Eastman Kodak Company Mentoring relationships need honesty as their cornerstone. We need to share
HEADQUARTERS: Rochester, New York both positive and negative feedback with a mentee. A good mentor will help a
mentee identify ways to fine-tune and develop his or her professional strengths.
WEB SITE: www.kodak.com
And a good mentee will be willing to ask for guidance.
BUSINESS: Digital and traditional
imaging and printing systems. When I entered the legal profession, I viewed my law degree as a strategic
route to a business management career. However, by remaining open to new
(YE 2008) opportunities in the legal organization, I was able to establish my credibility and
stay close to the strategic aspects of the business.
EMPLOYEES: 24,400 worldwide
(YE 2008) There were obstacles, of course. Early in my career, when gender discrimination
influenced law firms, I was told that “women were incapable of practicing in
certain areas of the law.” Another interviewer shared that “we hired a woman
attorney once. It didn’t work out.”
Again, circumstances change. Times and attitudes change. Today, law firms
and corporations increasingly value the different perspectives and expertise at
their tables. Whether you identify the strengths you bring to that table, or a
mentor identifies them for you, it’s important to take risks and seize the initiative.

Sharon L. Hays
H
CSC
How does a scientist end up in the corporate world? It’s a question I’m often
asked and the answer involves a journey that passes through the halls of
Congress and the offices of the White House.
My interest in science started early. My mother, aided by a book entitled,
TITLE: Vice President, Office of Science
“Science Experiments You Can Eat,” oversaw countless kitchen-based projects and Engineering
that further stoked my curiosity, and were—on occasion—actually edible.
EDUCATION: PhD, Biochemistry,
Because she worked in a laboratory, my mother often brought home leftover Stanford University; BA, Molecular Biology,
or borrowed projects for us to work on. So for me, helping my mom dissect a University of California, Berkeley
frog was a perfectly normal after-school activity. I also had a number of good FIRST JOB: Scooping ice cream at
teachers, and a few truly great ones, who helped prepare me for the rigors of my Baskin-Robbins
future scientific study. WHAT I’M READING: Blue Ocean

Strategy, by W. Chan Kim and
It was during graduate school when I realized that, while I loved the challenge Renée Mauborgne
of performing scientific research and the thrill of discovery, I did not want to
MY PHILOSOPHY: Do the right thing—it
spend my career as a research scientist. Instead, I became increasingly intrigued almost always pays off in the long run.
by the policy realm: how decisions that affect people’s lives get made and imple-
FAMILY: Married to Michael Baker.
mented. I realized that many of those decisions are, or should be, informed by
INTERESTS: Volunteering as a search
science, and I wanted to be part of the action. Thanks to a fellowship program and rescue dog handler; working out;
sponsored by the American Association for the Advancement of Science, I made gardening; scrapbooking.
a relatively seamless transition from the lab bench to Capitol Hill. I caught FAVORITE CHARITies: Charities that
“Potomac fever,” as it’s known, and my transition from the laboratory to the help both people and animals, such
Washington, D.C. policy world was sealed. From there, new and exciting job as Puppies Behind Bars, Paws with a
Cause, among others.
prospects seemed to materialize just when I was getting hungry for a fresh
opportunity, leading me to a position in the White House and, most recently, to
the business world.
COMPANY: CSC
“The gift of mentorship is one HEADQUARTERS: Falls Church, Virginia
I’ve tried to pass on to others…” WEB SITE: www.csc.com
BUSINESS: Business solutions,

outsourcing, systems integration.
I’ve been lucky. I have had several mentors during different phases of my ANNUAL REVENUES: $16.74 billion
career—almost all of them scientists—who encouraged and challenged me,
EMPLOYEES: 92,000
imparted insight, and, eventually, supported my somewhat unorthodox career
choices. The gift of mentorship is one I’ve tried to pass on to others, in part
by trying to help dispel the notion that the pursuit of scientific study is a one-
way ticket to a life spent isolated in a laboratory. In reality, that couldn’t be
further from the truth, and the demand for technically skilled individuals with
well-honed critical thinking skills will only strengthen in the high-tech, global
economy that exists today.

Melanie Healey
I
Procter & Gamble
I am a native of Brazil, born to a Chilean mother and an English father. I was

the first in my family to attend college, and arrived in the United States for the
first time just five days before beginning classes as a freshman at the University
of Richmond. I started my career in Brazil working with S.C. Johnson, and
TITLE: Group President, Global Feminine then went on to work for Procter & Gamble in Caracas, Venezuela, and Mexico
and Health Care GBU
City, Mexico.
EDUCATION: BS, Business Administration,
University of Richmond, Virginia Although raised in a Latin culture, my appearance and accent are very
English. This mismatch in how I am perceived and who I really am has had a
FIRST JOB: Assistant Brand Manager,
S.C. Johnson & Sons profound effect on how I view diversity. Repeatedly throughout my career,
WHAT I’M READING: The Silver Lining,
people have met me for the first time and made assumptions about me that
by Scott D. Anthony are not always true. It has taught me never to assume who people are because
MY PHILOSOPHY: Seize opportunities
of how they look or sound. It has encouraged me to take time to really get to
with pride, passion, integrity, the right know the people I work with, and understand their backgrounds and experiences.
attitude, and with a touch of fun.
“…strive to understand the different

FAMILY: Married to Bruce Healey; two
children: son Nick, daughter Jackie.
INTERESTS: Bridge, reading, traveling,

and family. perspectives and experiences…”
FAVORITE CHARITy: United Way
I actively look for connections that enable me to seek common ground and
connect with people of a different background, race, religion, or lifestyle. I also
strive to understand the different perspectives and experiences, as well as the
COMPANY: Procter & Gamble unique strengths, of our people in order to make better business decisions and
HEADQUARTERS: Cincinnati, Ohio better organizational choices. In a global role, which includes employees from
many different cultures, our team’s mission is to improve the lives of consumers
WEB SITE: www.pg.com
in many different parts of the world.
BUSINESS: Consumer products.

(June 30, 2009)
EMPLOYEES: 135,000 employees

Wendy Lee Herrick
L
Unilever
Leadership and success in business today are often narrowly defined by job status,
remuneration, power, and awards. However, I believe true leadership and success
is as much about personal development as it is personal achievement. It is about
relationships, creativity, learning, growing, and making a difference every day. Real
success must ring true with who you are—it is not a destination, but a journey. TITLE: Director, U.S. and Canada
Business Integration
There are many good academic theories that suggest what leadership skills
EDUCATION: Chemical Engineering;
we should employ to succeed today, but the advice I would like to pass on to Chartered Institute of Management
future business leaders comes from personal life experiences with family, friends, Accounting, U.K.
and colleagues, and from the opportunity to work in several different countries FIRST JOB: Flower and gift shop manager
with Unilever. throughout high school
Approach everything you do with Passion and Purpose. My father always WHAT I’M READING: Eat, Pray, Love, by
Elizabeth Gilbert
insisted, if you are going to take part—compete to win! Know what you want
MY PHILOSOPHY: Attitude is a little
to do, and give it your all. Many understand purpose knowledge, but what is
thing that makes a BIG difference.
needed to connect and engage others in our purpose comes through passion—
FAMILY: Married to a wonderful man,
the heart. Balancing head and heart as a leader is critical to success.
supportive siblings, and extended family.
Understand the shadow you cast—Self Awareness. Being mindful of INTERESTS: Travel, scuba diving,
your impact on others is key to understanding how to approach, motivate, and underwater photography, sports.
inspire the company’s most valuable asset—its people. Likewise, invest the time FAVORITE CHARITY: Cancer research
to get to know your team, the struggles they face, and how you can encourage
and support them to achieve their goals.
“Seize opportunities that help you COMPANY: Unilever
achieve your life’s ambitions.” HEADQUARTERS: Englewood Cliffs,

New Jersey
WEB SITE: www.unileverusa.com

Embrace Diversity, and Value Inclusion. Competitive edge can be gained
by harnessing the rich mosaic within the workforce and creating an environ- BUSINESS: Global consumer
products company.
ment where teams can share different ideas/perspectives and perform to their
full potential. This is not simply about gender, age, ethnicity, disability, or ANNUAL REVENUES: Nearly $10 billion
in U.S. sales in 2008
sexual orientation: it’s about open-mindedness, embracing non-conformity, and
EMPLOYEES: About 12,000 in the U.S.
creating balanced teams.
and Puerto Rico
Seize Opportunities that help you achieve your life’s ambitions. Set
your goals high and never let anyone convince you anything is impossible. My
mother was my greatest inspiration. Her philosophy—“If you think you can,
you’re right, and if you think you can’t, you’re right.” Hard work, love, and luck
turned my opportunities into life changing experiences.
Above all, always hold true to your Core Values. Remember to have fun,
celebrate successes, and live life to its fullest. Ask yourself what you want to be
remembered for in life, and set your priorities NOW to ensure you realize all
your dreams.

Kathleen T. Hogan
I
Microsoft Corporation
I always had a plan, but as John Lennon so eloquently said, “Life is what happens
to you while you’re busy making other plans.”
While I was at Harvard, I set my designs on becoming a Rhodes Scholar and
then returning to teach mathematics or economics at a university. I was realizing
TITLE: Corporate Vice President,
Worldwide Microsoft Services my vision when I graduated from Harvard, but then my plans changed. When I
wasn’t selected as a Rhodes Scholar I was offered a job at Oracle, and I thought
EDUCATION: Bachelor’s degree, Applied
Mathematics and Economics, magna cum that would be a good way to learn about the business world before I started off
laude, Harvard University; MBA, Stanford on my real career as a professor. Life as I know it today started happening.
University Graduate School of Business
So much for my career as a professor; Oracle, Stanford University MBA
FIRST JOB: Factory worker
program, & McKinsey came next and I was really enjoying what I was doing,
WHAT I’M READING: The Middle Place, so that plan to be a professor was set aside. Then Microsoft came along. At
by Kelly Corrigan
Microsoft, I had a great mentor who believed in me and my abilities, and
MY PHILOSOPHY: Control what you can pushed me to do things I never knew I was capable of.
control; let the rest go.
“Seek out mentors that will help you

FAMILY: Husband and son.
INTERESTS: Family time.
FAVORITE CHARITies: Red Cross;

Susan G. Komen Foundation
see yourself in new ways…”
I learned a lot along the way. First, having a great mentor that believes in
you is invaluable. Seek out mentors that will help you see yourself in new ways
COMPANY: Microsoft Corporation and be open to the feedback and the encouragement. I am so grateful for my
HEADQUARTERS: Redmond, Washington mentors and hope I am doing them justice by paying their investment in me forward.
WEB SITE: www.microsoft.com Second, be clear on your purpose and vision. Don’t just share it, but engage
your team to help you achieve that vision. You can’t be successful on your
BUSINESS: Worldwide leader in software,
services, and solutions that help people own—nor should you want to be. The collective brainpower of a highly con-
and businesses realize their full potential. nected team is not only powerful, but also exhilarating.
ANNUAL REVENUES: $60.42 billion Most importantly, don’t forget to draw the line. Every part of your life—
EMPLOYEES: 91,259 as of June 30, 2008 your family, your career, your health and well-being—want and need more
attention from you every day. It’s up to you to strive for the balance that works
for you. It requires making tough choices every day. Control what you can control,
and let the rest go.
While I still make plans for my future—for my family and my career—I
know that life’s little surprises and the unexpected and wonderful twists and
turns in life are what make the journey a real adventure.

Thanks to you,
women everywhere will be inspired to help make wellness possible for all people.
WellPoint congratulates all of the WomenWorthWatching®,

including our own current and past recipients Lori Beer,
Dijuana Lewis, and Lisa Moriyama.
At WellPoint, we are addressing tomorrow’s health care issues today
by taking a leadership role in women’s health. Focusing on the medical
issues that most affect women, we’ve developed a four-pronged approach
that addresses wellness and prevention, disease management, quality
improvement, and community involvement.
Better health care, thanks to you.

Visit us online at wellpoint.com/diversity
Contact us at diversityrecruiting@wellpoint.com
EOE ®Registered Trademark, WellPoint, Inc. ©2009 WellPoint, Inc. All Rights Reserved
®Registered Trademark, WomenWorthWatching
®2009 Profiles in Diversity Journal, All Rights Reserved
Kathleen Hyle
C
Constellation Energy
Colin Powell is quoted as saying, “There are no secrets to success. It is the result
of preparation, hard work, and learning from failure.” I came across this quote a
few weeks ago, and it really resonated with me. I think it reflects a core belief of
mine and describes key drivers of my business success.
TITLE: Senior Vice President, Constel-
lation Energy; Chief Operating Officer,
I was the first member of my family, including extended family, to attend
Constellation Energy Resources college. I am the oldest child, with a single mom who was going to school at
EDUCATION: BA, Accounting, night to better her opportunities, as she worked hard to support her family. She
Loyola College received her college degree at age 50, well after I had graduated and started my
FIRST JOB: 19th hole concession stand at career and family. Watching her showed me the significant value of education
municipal golf course not only in making me a more well rounded individual, but in providing financial
WHAT I’M READING: I recently completed independence. My mom was always upbeat and positive, even in trying situations.
the Twilight series with my daughter. I She instilled in me a strong work ethic and the value of perseverance—both
found it to be quite enjoyable and a great
way to prompt discussions of issues that
have served me well throughout life. As I think about my own children who
may not be encountered in day-to-day have worked tirelessly to be accepted into the schools of their choice, I marvel
life. Currently, I am reading War Child, by at my own naiveté in applying to a single school, without any consideration for
Emmanuel Jal, that my son gave me for
Mother’s Day, to broaden my exposure to how I would pay for my education, or what would happen if I was not accepted.
African literature. Once I decided, I was intensely focused on this goal by working hard and
MY PHILOSOPHY: Hard work creates luck. remaining committed to my success.
FAMILY: Widowed; three children: Tim,
“I’ve never shied away from an

23; Mike, 21; Elyse, 18
INTERESTS: Family and friends, gardening,

design and antiquing, and traveling
FAVORITE CHARITies: YWCA;

opportunity to learn…”
Girl Scouts; Organizations that support
children and women
Throughout my career, my success has been as a result of completing the
tough assignments, taking on additional work, asking lots of questions, critically
evaluating and questioning past assumptions, understanding how my work adds
value to the organization, and communicating complex concepts simplistically
COMPANY: Constellation Energy and in plain English. I’ve never shied away from an opportunity to learn; I’ve
HEADQUARTERS: Baltimore, Maryland made lateral career moves to better my experiences and knowledge, which has
WEB SITE: www.constellation.com
assisted me in becoming an effective executive. This required me to step outside
of my comfort zone, to take on risks and challenges for learning and develop-
BUSINESS: Energy.
ment. Sometimes taking these risks didn’t always result in the outcome that
ANNUAL REVENUES: $19.8 billion I had expected, and on the surface, on one or two occasions, they may have
(2008)
looked like failures. But, ultimately, all of these experiences, both positive and
EMPLOYEES: 9,910 negative, shaped me as a leader. Through these experiences and opportunities, I
was able to successfully navigate change and adversity with clarity and a strong
focus for results, which is invaluable in any career assignment.

Laura K. Ipsen
I
Cisco Systems, Inc.
I first became alert to the political process in junior high school when I lost my campaign
for Treasurer. I was stunned—I had canvassed the entire school with stylish neon posters,
and I was a whiz at math. But I had missed a critical ingredient—building a strong base
and leveraging all my potential supporters, from my fellow gymnasts to members of the
orchestra (I played violin) to, yes, even the Latin Club. As the daughter of an artist, I
TITLE: Senior Vice President, Global Policy
had not yet learned the actual “art” of politics. and Government Affairs
EDUCATION: BA, International Relations,
“I learned from my father that University of Virginia; Arabic Studies,

Yarmouk University, Irbid, Jordan
the best art is not perfect.” FIRST JOB: PricewaterhouseCoopers
WHAT I’M READING: Collapse: How

Societies Choose to Fail or Succeed, by
Jared Diamond; My Sister’s Keeper, by
Today, as a government affairs professional, I am often surprised when a co-worker
Jodi Picoult
scoffs at or refuses to “condescend” to what they describe as office politics. In the past,
I would immediately begin a debate on the “virtues” of politics, in an attempt to con- MY PHILOSOPHY: Chart your own
vince them that opting out is like throwing away your winning lottery ticket. In fact, course, but embrace the stormy seas; Seek
diversity in your experiences and continue
my definition of politics is less about vote counting, and more about network building.
learning; Take some risk along the way.
Just prior to the U.S. elections last year, I spoke to 150 Cisco women about “my art” and
using this to shape their careers. I shared my list of “Dos and Don’ts” for office politics: INTERESTS: Art, running, politics,
environment, Indian cooking, scuba
Dos diving, mentoring.
• Recognize that office politics is really targeted networking. FAVORITE CHARITies: American
• Take an inventory of politics in your organization. Diabetes Association; World Wildlife Fund
• Build and manage your own “political campaign.”

• Choose the level of engagement consistent with your values.
• Define your own political network and actively pursue supporters.
COMPANY: Cisco Systems, Inc.
• Participate in an ethical and authentic way.
HEADQUARTERS: San Jose, California
Don’ts
WEB SITE: www.cisco.com
• Spend more time on politics than substance.
BUSINESS: Information
• Invest all of your political “eggs” in one basket.
communications technology.
• Get ahead by leaving others behind.
• Build relationships for short-term gain.
EMPLOYEES: 65,545
• Avoid your political adversaries.
• Engage in destructive or unethical behavior (backstabbing, gossiping, bullying).
I managed to pick up on a few of these guiding principles in time to win my race for
vice president of my senior class. Now, I coach others in the corporate world to not be a
victim of politics, but to use office politics to chart their own course—advancing not only
themselves, but the goals of their organization and others.
Hillary Rodham Clinton wrote, “The challenge now is to practice politics as the art
of making what appears to be impossible, possible.” I learned from my father that the best
art is not perfect. Politics exist in government, corporations, non-profits, and even on the
playground. While politics in any form is not perfect, it is a universal reality that can
make the seemingly impossible, possible—and that is art in action.

Deborah James
I
Science Applications International Corporation (SAIC)
I have been so fortunate in my career, having served in senior government,

non-profit, and business positions. The thread that ties my life’s work together is
serving our men and women in uniform, and the engine that has always fueled
my growth is mentorship and networking.
TITLE: Senior Vice President and Business
Unit General Manager During my college years, my dream was to be a Foreign Service Officer, but
the Foreign Service did not offer me a job—so I did a quick “reality check” and
EDUCATION: Master’s in International
Affairs, Columbia University; AB, tried a new focus—national defense. Nearly three decades later, I have derived
Comparative Studies, Duke University tremendous satisfaction from this career move—hence my motto: “Watch for
FIRST JOB: Capitol Hill, as a professional new opportunities, and seize them when they present.”
staff member in the House Armed Services
Committee, dealing with military and My first “official” job was serving as a professional staff member on the
NATO issues for 10 years before moving House Armed Services Committee. I was a young, 20-something female with
to the Pentagon.
no background in defense, serving with much older males, many of whom had
WHAT I’M READING: East of Eden, by retired from the military. Fortunately, my diverse background helped me find a
John Steinbeck
niche—it turns out I was a better, more persuasive writer than my colleagues. In
MY PHILOSOPHY: Be aware of new Congress and many other institutions, communication is everything, so when it
opportunities, and be ready to seize them
when they present.
came to speech and report writing, they needed me—just as I needed them to
learn defense policy and budgets. My diverse skill set, coupled with a great boss
FAMILY: Sam and Regina.
who took the time to mentor me, enabled me to rise through the ranks, becom-
INTERESTS: Aspiring golfer, history. ing a specialist in military personnel and NATO issues, and preparing me for
FAVORITE CHARITies: The Pentagon future assignments.
Federal Credit Union Foundation (a na-
tional charity working to meet the needs
“Watch for new opportunities and

of our military and their families); USO
seize them when they present.”

COMPANY: Science Applications
International Corporation (SAIC) Nearly twenty years after meeting my first great boss and mentor on the
HEADQUARTERS: San Diego, California House Armed Services Committee, this same individual introduced me to my
current employer, SAIC. Although SAIC is a highly technical firm, my mentor
WEB SITE: www.saic.com
explained that the company was expanding the diversity of its experience base,
BUSINESS: Scientific, engineering, and
and was looking to grow new leaders.
technology applications.
ANNUAL REVENUES: $10.1 billion (fiscal

Today, I serve as a business unit general manager, responsible for 2,500
year ended January 31, 2009) people, approximately $400 million in contract revenue annually, and crucial
EMPLOYEES: Approximately 45,000
defense programs that are helping save the lives of military personnel on the
battlefield. In addition, I serve as a member of SAIC’s Diversity Council,
and an executive sponsor of SAIC’s Multicultural Network and my business
unit’s Leadership Development Program. The centerpiece of our Leadership
Development Program is—you guessed it—mentorship. Pass it on.

Chizuru Kiyomura
I
Pfizer Inc
I believe that, in this complex, challenging, and exciting world, there are many
opportunities where I can make a real difference. I look to actively tackle the
challenges that come my way, and I have confidence in my ability to find a
path forward, even when I am doing new things or entering unfamiliar territory.
There have been times in my past when I was offered a promotion and hesi- TITLE: Vice President, Marketing,
Pfizer Japan Inc
tated, not knowing if I was the right person for the job. Now, I want new chal-
lenges, and I’ve found that by being more confident in my overall ability, and EDUCATION: Bachelor of Pharmacy,
Tokyo University of Science
being stronger mentally, I can jump any hurdles in front of me.
FIRST JOB: Pharmaceutical Sales
Representative, Pfizer Japan
“Good communication is difficult but WHAT I’M READING: Emotional
essential; it sets leaders apart.”

Intelligence, by Daniel Goleman
MY PHILOSOPHY: The opposite of

success is not failure. It’s to do nothing.
Be positive, rather than adequate or
not adequate.
At Pfizer, each experience has helped me to grow, and has added to my circle
FAMILY: Husband; two cats.
of people I know and trust. I started at Pfizer as a pharmaceutical sales repre-
sentative, and was one of the first female sales representatives in our industry INTERESTS: Camping, swimming.
in Japan. I had to overcome many obstacles as a pioneer in the field. However, FAVORITE CHARITy: World Vision, and
I learned to work spontaneously: planning my work, executing it, and taking their child sponsorship program
responsibility for the results. I also learned about the importance of interpersonal
relationships and the dynamics of teamwork. With success in sales, I was put in
charge of pharmaceutical products. I learned to enjoy immersing myself fully
in my work. After honing my skills and being evaluated by those around me, I COMPANY: Pfizer Inc
became confident in my ability. My third job was product marketing team leader.
Here, being an outstanding individual contributor was not enough. Great team-
work was also necessary. I learned to communicate about overall strategy, and WEB SITE: www.pfizer.com
engage team members in ways to motivate them to execute on that strategy. I BUSINESS: Healthcare.
also learned that achievements gained as a team bring more satisfaction than ANNUAL REVENUES: $48.3 billion
those gained individually.
Good communication is difficult but essential; it sets leaders apart. Some
people have high-level skills, but do not emerge as leaders, because they fall
short in communicating with others. A leader has to listen to, and encourage, ideas;
be firm when necessary; be generous in conveying gratitude and acknowledging
contributions; and be open to revealing one’s true thoughts without hiding behind
the armor we often take to work.
I have learned something from just about everyone I’ve worked with. I am
thankful to those who have taken the time to teach me, and I demonstrate my
gratitude by teaching others and giving them my support.

Marcy S. Klevorn
A
Ford Motor Company
After spending the past 25 years working at Ford, I have moved from being
an analyst to my current executive position, managing employees around the
world. The journey has had several defining moments—challenges I could not
have imagined—but most importantly, personal and professional growth that I
TITLE: Director, Global IT Operations do not take for granted. Through the years, communication and relationships
EDUCATION: BBA, Stephen Ross School have been essential to my success.
of Business, University of Michigan
Starting as an individual contributor working through, and with, others, to
FIRST JOB: Marketing representative for
leading an organization of 3500+, I have learned the value of honest commu-
Ameritech on the Ford Motor Account
nication. Communicating is the hardest and most important thing we do. An
WHAT I’M READING: Murder Inside the
Beltway, by Margaret Truman; Grown Up
honest answer is the best response, even if that answer is “I don’t know”. Tough
Digital, by Don Tapscott times in the automotive industry have tested us, and open communication has
MY PHILOSOPHY: Most people can do
been key in moving forward with deliberation and respect. Often there are hard
most anything; people always exceed choices, stretch deadlines, and difficult trade-offs—as leaders, we can act decisively
your expectations. and swiftly, utilizing open communications. Whether news is good, bad, or
FAMILY: Husband, Scott; son, Joe, 20. indifferent, people want to know what is happening—and that eliminates the
INTERESTS: Running, bikram yoga, fear of the unknown.
reading, travel, boating.
Being part of a global team has highlighted the importance of communication.
FAVORITE CHARITies: Michigan Council By traveling and listening, I have recognized cultural differences and seen things
for Women in Technology Foundation;
The American Lung Association
from perspectives I would have never imagined. I continue to learn more each day.
“…relationship building is the most

COMPANY: Ford Motor Company
productive and personally satisfying
HEADQUARTERS: Dearborn, Michigan aspect of success.”
WEB SITE: www.ford.com
BUSINESS: Automotive. For me, relationship building is the most productive and personally satisfying
aspect of success. I have found that entering relationships without preconceived
ideas works best. Over time, people show you their capabilities, motivations,
EMPLOYEES: 213,000
and who they really are. People never cease to amaze me with their dedication
and abilities. Picturing yourself in the other person’s role is the start of building
a strong relationship. There is nothing more satisfying than working to achieve
common goals.
Success has not been a one-woman feat; in fact, just the opposite. I often tell
my team that “an assist is as good as a goal.” This is very true in my own life. I
would not have gotten where I am today without the support of my professional
team of employees, peers, bosses, and mentors, and my personal team of family and
friends. The saying that “it takes a village” has certainly been true for me—a
professional village at work; and a village of family, friends, and neighbors that
help me make the complex fabric of “work-life integration” work.

Catherine Langlais
F
NYSE Euronext
Financial markets are said to be merciless, overwhelmingly male-dominated places.

When I was young, they didn’t figure anywhere in my career plans. Instead, I was
drawn to my first love: English and American literature.
Yet, I don’t for a minute regret choosing to study European and international
TITLE: General Counsel Europe law. For me, law was the discipline that first opened the doors to the stock
EDUCATION: BA, English Literature market, and then gave me the keys. And I have really enjoyed working in financial
and Civilization, University of English, markets, an exciting and stimulating work environment. Law and regulatory systems
Paris IV, Sorbonne; Bachelor’s degree,
have always helped me find solutions that can reconcile diverse—even opposing—
International Public Law; and Master’s
degree, International and European Law, interests, and thus meet the challenges of modern business.
University of Law, Paris XI, Sceaux
A young woman starting a career in finance needs lots of patience, a great deal
FIRST JOB: In-house Legal Counsel at of energy, plus a little selflessness and flexibility. Combining motherhood with an
French Bank, Credit National executive position in a financial company has always been a constant challenge, as
WHAT I’M READING: Everything— anyone who’s faced the following dilemma will understand: it’s 8:00 a.m., your child
novels, adventures, essays is coming down with chicken pox, and you’ve got a make-or-break meeting at the
MY PHILOSOPHY: On the other side of Ministry of Finance. But all women are born with a talent for finding solutions to
the clouds, there is always sky. exceptionally complex problems!
FAMILY: Married; one son, 15. For me, that meant finding solutions when I helped the business teams
INTERESTS: Sports; tennis, skiing.
coordinate the move from floor trading to electronic trading at Matif, France’s
former international futures market. The transition was inevitable but it triggered a
FAVORITE CHARITY: UNICEF
wave of disputes and tense negotiations.
“A young woman starting a career in

COMPANY: NYSE Euronext
finance needs lots of patience…”
WEB SITE: www.nyx.com

And I found solutions when I helped build the stock exchange of the 21st
BUSINESS: Financial markets and century, following the merger of Euronext (the Amsterdam, Brussels, Lisbon, and
trading technologies. Paris stock exchanges; and the Liffe futures exchange in London), with the New
ANNUAL REVENUES: $4.474 billion U.S. York Stock Exchange in 2007 to create NYSE Euronext—by developing a regulatory
(2008) framework and governance principles. NYSE Euronext was the first transatlan-
EMPLOYEES: 3,500 (as of June 30, 2009) tic exchange, and posed a unique set of challenges as we merged a U.S. regulated
exchange with several European-regulated exchanges.
Today I work on European regulatory issues, and it’s also an honor for me to
head our group’s Global Diversity Initiative. This nourishes the unique social
fabric of a stock exchange that is both local, through the traditions of our member
exchanges in their home countries, and completely global, as today’s financial world
is so interconnected.
NYSE Euronext has always valued diversity, viewing our multicultural
employees as an invaluable resource and encouraging individual initiatives—
including those of women—as part of our overall strategy. That philosophy has
contributed enormously to my success.

NYSE EURONEXT CELEBRATES
THE MANY WOMEN WHO THROUGH
INNOVATION, COLLABORATION & LEADERSHIP
POWER THE EXCHANGING WORLD
Antoinette (Tonie) Leatherberry
A
Deloitte Consulting LLP
As a consulting professional services organization, Deloitte Consulting relies on

its practitioners’ capabilities and talents. For Deloitte Consulting to be successful
in professional services, its role models must strive for a standard of excellence.
Each and every day I ask myself, “Am I bringing my personal best?” For me
TITLE: Principal
this means focusing on developing our people—which includes helping them
EDUCATION: BSME, Boston University;
understand the business of consulting and the attributes of a successful consultant,
MBA, Northeastern University
as well as their clients’ business challenges, and empowering them to be their best.
FIRST JOB: Manufacturing software
developer for Digital Equipment Corporation I am working to build Deloitte Consulting’s organizational strength through
WHAT I’M READING: Einstein: His Life
the cultivation of individual and diverse perspectives. For our practice to continue
and Universe, by Walter Isaacson; to thrive, it is more important than ever for us to place an increased emphasis
The Irregulars: Roald Dahl and the British on the human component. I am leading the efforts at Deloitte Consulting to raise
Spy Ring in Wartime Washington, by
Jennet Conant the level of consciousness regarding the changing face of our world and workforce.
Our people strategy at Deloitte Consulting will focus on the changing perspective
MY PHILOSOPHY: Live your life fully and
in the moment. You can’t change your of both our clients and our practitioners.
destiny, but choices you make today have
a bearing on the future. I believe success is based on a combination of attributes and actions: a passion
for learning, a focus on results, the ability to influence others, and a vision.
FAMILY: Two daughters, Kyra and Aisha,
and a precocious Scottish Terrier, Isa. What does success mean for our people? It means accomplishing what they
INTERESTS: My children. I also enjoy set out to do—that’s what we all strive for. It also means walking away satisfied
anything water-related, including sailing, with the services they have provided to the client, and making sure the client is
fishing, swimming, and scuba diving.
satisfied with the results.
FAVORITE CHARITY: CARIE—Center
for the Advocacy, Rights and Interest of
the Elderly “I want to empower our people
to walk away from their projects as
better consultants…”
COMPANY: Deloitte Consulting LLP

However, success is not just about providing services; it’s also about growing
WEB SITE: www.deloitte.com personally and professionally. I want to empower our people to walk away
BUSINESS: A leading global professional from their projects as better consultants—with improved technical capabilities
services organization that provides and advisory skills, increased understanding of the subject matter, and stronger
consulting services in the areas of tech-
nology, strategy & operations, and human client relationships.
capital to clients across all industries.
To what do I credit my own personal success? I have always had role models
EMPLOYEES: 37,382 who saw something in me that was worth taking a risk and making an investment. I
have also sought highly visible and complex client challenges, and I have always
surrounded myself with good people whom I can both rely on and learn from.
In addition, I invest heavily in my relationships. It’s just as important for me
to help others achieve their success as it is for them to play an integral role in
helping me achieve my goals; it’s mutually beneficial and is the foundation of a
lasting relationship.

Kathleen T. Hogan, Corporate Vice President
Microsoft Worldwide Services
Staying in touch with 700 million customers, one at a time.

Optimizing service and support; maximizing the return on investment; creating long-term relationships – when it comes
to customer satisfaction, Kathleen Hogan has set the standard, time and time again. Under Kathleen’s leadership, her
17,000-person team has been instrumental in empowering individuals and businesses in more than 80 countries to meet
their objectives through Microsoft products and services.
Congratulations, Kathleen, for being one of Profiles in Diversity Journal’s “Women Worth Watching in 2010.”
www.youatmicrosoft.com
Michelle Y. Lee
A
Wells Fargo & Company
Anyone looking at my resume and seeing that my undergraduate degree is in

Music, Applied Voice from the Boston Conservatory of Music, can be forgiven
for scratching their head and wondering how—or why—I made banking my
career. In fact, my passion for music theory manifests itself in other forms
TITLE: Regional President, Wells Fargo of “theory,” such as math and accounting. So although I had no interest in a
Northeast Community Bank (NJ, NY, CT) career, and only applied for a teller position so I wouldn’t have to wear a “fast-
EDUCATION: BM, Applied Voice, Boston food uniform” again, I unintentionally found my passion, and from day one
Conservatory of Music wanted to learn more and more about banking. I believe there are skills that I
FIRST JOB: Teller, First National State
have learned from the disciplines of music theory, practice, and performance
Bank, a predecessor company of that I use every day as a banker and as a leader—the least of which is sometimes
Wachovia/Wells Fargo Bank breaking into song on conference calls!
WHAT I’M READING: A Mercy, Certainly, there are many important aspects to leadership, but one leadership
by Toni Morrison
accountability that is especially important to me is mentoring. A leader is only as
MY PHILOSOPHY: I believe you should successful as her team, and in addition to managing and motivating teammates, it
never let anyone set a goal for you that is is vitally important to help them learn, grow, and progress in their careers.
higher than the ones you set for yourself.
Great leaders don’t just set the bar Mentoring is a critical driver to increase diversity in the workplace. It plays
high; they see the “bar”as an arbitrary
a valuable role in the development of minorities and women for leadership
measurement that sets arbitrary limits.
Regardless of your interests, passions or positions, both of whom are seldom included in the “informal mentoring” that
line of work, the only limits are the ones happens more naturally among white males. Mentoring can open doors, and
you set for yourself! provide access and visibility that otherwise might take years for a diverse leader
FAMILY: Happily single, four godchildren, to achieve without an advocate in their corner. In addition, mentoring plays an
two loving parents and awesome friendships. important role in keeping diverse talent engaged and connected to a company
INTERESTS: Choir director, singer, and usually leads to a faster, more sustainable progression for the protégé.
songwriter, poet, playwright.
FAVORITE CHARITY: Susan G. Komen

for the Cure “Mentoring is actually a two-way street
and is mutually rewarding for both parties.”
Certainly, the number of women in the workplace has increased, but we con-
COMPANY: Wells Fargo & Company
tinue to be under-represented in leadership positions. The proverbial glass ceiling is
HEADQUARTERS: San Francisco, even harder to crack for people of color, so mentoring is an opportunity to address
California
the dilemma of increasing the representation of women and people of color in
WEB SITE: www.wellsfargo.com senior leadership roles.
BUSINESS: Wells Fargo & Company is a Mentoring is actually a two-way street and is mutually rewarding for both
diversified financial services company
parties. It is a gratifying experience for the leader both personally and profes-
with $1.3 trillion in assets, providing
banking, insurance, investments, sionally. Along with helping someone else, I have learned new perspectives and
mortgage and consumer finance through ways of thinking by mentoring others, in addition to gaining a sense of personal
more than 11,000 stores, over 12,000 satisfaction by helping someone else with their career development. As I think
ATMs and the internet across North
America and internationally.
back through my twenty-five-year career in banking, the accomplishments I am
most proud of are the ones achieved by the people I have mentored. To think that
I have, in some way, played a part in their success—there is no greater reward.
(2008)
EMPLOYEES: 286,000

Making
a difference
starts with
making
an effort
A standing ovation WITH WACHOVIA
Congratulations to our very own Michelle Lee. We honor your

commitment to diversity and our community.
Michelle Lee
Northeast Regional President,
Community Banking
© 2009 Wachovia Bank N.A. All rights reserved. 093171

Theresa K. Lee
W
Eastman Chemical Company
When I graduated from law school in 1977, I never dreamed my professional life
would be so varied and so rewarding. I began my career as a legal aid attorney for
Legal Services of Upper East Tennessee, working to provide legal services to those
who need help but cannot afford it. My next job opportunity—working as a
TITLE: Senior Vice President, law clerk for Judge H. Emory Widener, Jr., United States Court of Appeals for
Chief Legal Officer & Corporate Secretary the Fourth Circuit—opened the door for where I am today. Judge Widener was
EDUCATION: BS, Political Science and a mentor who taught and practiced standing firm in support of your values and
History, East Tennessee State University; beliefs, doing the right thing, and always looking at the big picture. He suggested
JD, University of Tennessee, Knoxville; I consider working in the legal department of Eastman Chemical Company
completed the Advanced Management
Program at Harvard Business School
because he liked the people who worked there. I applied and have been happily
employed at Eastman for the last 22 years.
FIRST JOB: Waiting tables at Pizza Hut
WHAT I’M READING: American Lion:

Andrew Jackson in the White House, by
Jon Meacham; First Family, by David
“It all comes down to
Baldacci; Pride and Prejudice, by
Jane Austen
enjoying what you do at work and
MY PHILOSOPHY: Work hard. See helping others do the same.”
the big picture and don’t take yourself
too seriously.
FAMILY: Husband, Tony; two children: When asked what I have learned throughout my career in both the public and
Patrick and Katherine. private sector that I share when mentoring to others, I provide the following:
INTERESTS: Swimming, boating, • Do the right thing because it’s the right thing to do, not because someone
reading, yoga.
is watching.
FAVORITE CHARITY: United Way
• Like what you do at work and like the people you work with. At Eastman,
I’ve been very fortunate to be part of a team of extraordinarily talented and
caring people working together toward a common goal. Judge Widener had
it right years ago when he said he liked the people who worked at Eastman.
COMPANY: Eastman Chemical Company • Know yourself and be yourself. Be genuine. Decide who you are and what
HEADQUARTERS: Kingsport, Tennessee you need, desire, and dream of, rather than what others expect you to need
or desire. Know what you do well and what you don’t do well; take advan-
WEB SITE: www.eastman.com
tage of the former and find help for the latter.
BUSINESS: Manufacturer of chemicals,
fibers, and plastics.
• Be proactive—don’t wait for opportunity to knock. Seek it out—volunteer
for assignments. Broaden your horizons.
ANNUAL REVENUES: $6.7 billion in
2008 • Be patient and learn from opportunities that do not come your way. Figure
out what you were lacking and focus on filling the gap.
• Actively seek and value the feedback you get. Hear what someone is saying,
and receive it as a gift that was very hard for the other person to give.
• Remember it’s not about you—it’s about us!
• Enjoy today—tomorrow will take care of itself.
It all comes down to enjoying what you do at work, and helping others do
the same.

The sense of empowerment
The drive for excellence
The opportunity to emerge
Diversity is about making the most of

our differences and similarities.
At Eastman, we are creating a culture that

enhances the capabilities of all employees.
It’s our mix of differences and similarities

that enrich our ability to generate innovative
ideas and deliver practical solutions.
© Eastman Chemical Company 2009

Eastman Chemical Company is an Equal Opportunity/Affirmative Action Employer. www.eastman.com
Bonita Lewis Bell
B
Terex Corporation
Being where I am today was not part of a well-thought-out plan. My career choice
was the result of happenstance, but much of the success I have had results from
great mentoring relationships that encouraged me to stretch professionally.
I went to a high school that focused on steering minorities to careers in science
TITLE: Vice President,
Deputy General Counsel
and engineering. I was encouraged to become an engineer because of my aptitude
for math. My high school counselor (one of my first mentors) could not have
EDUCATION: BS, Electrical Engineering,
University of Maryland; been more thrilled that I chose to major in electrical engineering.
JD, George Washington University
As a college junior, I had some reservations about an engineering career. At
FIRST JOB: Cashier at McDonald’s the encouragement of some graduating classmates (i.e., between class chatter
WHAT I’M READING: Color Me Butterfly, in the student lounge), I decided to forego the traditional list of engineering
by L.Y. Marlow; Basic Black: The Essential recruiters and instead took a job as a Patent Examiner with the U.S. Patent and
Guide for Getting Ahead at Work (and in
Life), by Cathie Black
Trademark Office. The Patent Office was a great place for a freshly minted engi-
neering graduate to work. I teamed with a senior examiner who was assigned to
MY PHILOSOPHY: Get involved! You
learn so much by taking on new tasks in show me the ropes. Not only did he teach me the job, but he also helped me to
your professional and personal life. understand the value of the mentoring relationship and its importance to job
FAMILY: Husband, Howard; son H.B., 6. success. For a junior employee, I was good at my job.
INTERESTS: Reading, walking, traveling I realized that the Patent Office was the breeding ground for patent lawyers, and
with my family. I decided, “I can do that.” I left the Patent Office after a little more than a year to
FAVORITE CHARITY: Alpha Kappa Alpha attend law school full-time to pursue a career as an intellectual property lawyer.
Educational Advancement Foundation
“I would encourage everyone to find

COMPANY: Terex Corporation
someone who has achieved what you
HEADQUARTERS: Westport, Connecticut want and ask that person for help.”
WEB SITE: www.terex.com
BUSINESS: Manufacturer of equipment

for use in various industries, including the
In a profession where minorities and women are woefully underrepresented,
construction, infrastructure, quarrying, I have had the privilege of having many great mentors—most of whom did not
surface mining, shipping, transportation, look like me. While I may not have been their traditional pick for a protégée,
refining, and utility industries.
my enthusiasm, willingness to listen, and generally upbeat attitude went a long
way to bridging the gap and making the relationship work. I benefited (and
EMPLOYEES: 20,000 continued to benefit) tremendously from the advice, direction, and opportunity
that those relationships provided. I would encourage everyone to find someone
who has achieved what you want, and ask that person for help.
As I move through this phase of my career and look forward to the next, I
continue to seek out those who can provide guidance and encouragement so
that my success in my “coincidental” career will be not be left to chance.

Sade
Socially Minded Process
Quality Engineer San Jose,
California, USA
Sade was recently named
Diversity and Inclusion lead for
Global Supply Management
Chain. In this role she’ll not only
help foster a more inclusive
work environment — she’ll help
make Cisco a stronger
company inside and out.
Who you are shapes who we are.

We believe in the power of the human network.
And we believe it starts with you.
www.cisco.com/go/diversity
Nan Mattai
A
Rockwell Collins
As the third child in a family of seven children, responsibility was placed on us

older children to help care for our younger siblings. As a result, at an early age,
I developed crucial organization, collaboration, negotiation, decision-making,
and delegation skills, and sought out challenging and exciting tasks at home
TITLE: Senior Vice President, and school. My parents had no formal education beyond high school, but they
Engineering & Technology
fervently believed a college education was critical to their children’s future. They
EDUCATION: BS, Physics and encouraged us to dream big and work hard. It is from these experiences that I
Mathematics, University of Guyana;
MS, Physics, University of Windsor formed my strong belief that one never stops learning.
FIRST JOB: Teaching Assistant, Today, I am fortunate to work in an environment where I interact with some
Mathematics, University of Windsor of the best engineers and leaders in our industry. They help create an environment
WHAT I’M READING: The Innovator’s where continued learning is promoted and valued. During the early years of
Dilemma, by Clayton M. Christensen; my career, we didn’t have a formal mentoring program; however, my supervisor
Pursuit of Happyness, by Chris Gardner
encouraged me to take on new and exciting challenges. These challenges culti-
MY PHILOSOPHY: Stay true to the vated and strengthened my areas of technical expertise, my leadership abilities
core values that were instilled as a child.
Remember there is always tomorrow to and my knowledge of the business environment.
complete what you did not finish today.
“If you aspire to be a leader...take on

Look for the positives in life and in
situations; do not dwell on the negatives.
Learn from your mistakes. Do not ask
someone to do something that you would
not want to do yourself. challenging assignments that
FAMILY: Husband and two sons stretch you beyond your comfort zone…”
INTERESTS: Reading, cooking and
travel abroad.
One of my greatest career accomplishments was getting promoted to my
FAVORITE CHARITy: American
current position—Senior Vice President of Engineering and Technology. In this
Diabetes Foundation
role, I report to our Chairman, President, and CEO Clay Jones, and serve as the
voice of our engineering workforce. After accepting the position, I soon realized that
this job would require much more public speaking than I had done in the past.
To overcome this new challenge, Clay served as my mentor to provide guidance
COMPANY: Rockwell Collins and feedback.
HEADQUARTERS: Cedar Rapids, Iowa
As I have taken these increasing levels of responsibilities at Rockwell Collins,
WEB SITE: www.rockwellcollins.com my biggest concern has been maintaining the right level of work-family balance.
BUSINESS: Aerospace and defense. One important lesson I learned is that there will be times when work requires
more of my attention, and I need to give it that priority. But there also are times
when my family requires more attention. With the right level of planning,
EMPLOYEES: Nearly 20,000
prioritization, and family support, I am able to find that balance.
If you aspire to be a leader, my advice is to establish your reputation as
someone who can make things happen, take on challenging assignments that
stretch you beyond your comfort zone, and deliver results that go beyond expec-
tations. Seek out strong mentors who have walked that path before to accelerate
your learning curve.

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Candace Matthews
U
Amway
“Unto whom much is given, much is required” applies as much to my mentoring

approach as it does to my overall life philosophy. How appropriate then that my
first mentor and role model was my mother—although I didn’t realize it at the time.
She was the CEO of our family of 18 children, 16 of whom went to college. She
TITLE: Chief Marketing Officer
made us “high-performing” individuals through her nurturing, prayers, and quiet
EDUCATION: BS, Carnegie Mellon guidance, teaching us that we could accomplish anything to which we set our minds.
University; MBA, Stanford Graduate
School of Business Giving back—sharing our time, talent and treasure—was another key part of
FIRST JOB: Quality assurance engineer Mom’s mantra to us kids. My mother was a foster parent and taught us how to
at the Packard Electric Division of truly give of ourselves.
General Motors
My first “traditional” mentor had a strikingly similar approach. While
WHAT I’M READING: Expect to Win, by
Carla Harris recruiting me to join General Mills from Stanford Graduate School of Business,
Ann Fudge told me she’d be my mentor and “teach me everything I needed to
MY PHILOSOPHY: Relayed by my
mother and three-pronged: succeed” if I in turn would do the same for others.
1. Where there is a will, there is a way;
2. When the Lord closes a door, He opens
a window; and,
“A good mentor will give you input you may not
3. “Unto whom much is given, much is
required.” Luke 12:48
want to hear, but absolutely need to hear…”
FAMILY: Husband, Bruce, married
10 years; twin daughters, Sydney and
I was so blessed to have someone like Ann in my life at that time. I was 26
Simone; and son, Seth. years old and fresh out of a business school; I didn’t know the first thing about
INTERESTS: My family, musical theatre,
the corporate world. With the exception of two brothers with lengthy careers
piano, singing, sailing, horses, travel, with IBM, most of my family had pursued careers in social services or teaching.
the outdoors. I didn’t even know what a mentor was or how valuable that opportunity was—
FAVORITE CHARITies: Figure Skating but I was smart enough to accept the offer.
in Harlem; West Michigan Center for
Arts & Technology From teaching me how to present myself to helping me navigate my career
opportunities, Ann taught me what it takes to be successful in my career and
in life. A good mentor will give you input you may not want to hear, but abso-
lutely need to hear—and Ann did that. Her impact has been profound, and I
am fortunate to still have Ann in my life.
COMPANY: Amway
In return, I began to mentor others after I had 10 years of a professional
HEADQUARTERS: Ada, Michigan
career under my belt. Over the years, I’ve had the honor and privilege to mentor
WEB SITE: www.amway.com
many individuals, and these experiences continue to enrich my life. When peo-
BUSINESS: Amway develops, ple ask me how I can be a good mentor with my busy schedule, I remind them
manufactures, markets, and sells (through
independent business owners) high-quality
that giving someone 15 quality minutes—time during which you truly listen to
health, beauty, and homecare products them—can be extremely valuable; I make an effort to give people my undivided
that help people live better lives. attention when we’re together (a skill I learned from my mother!).
I look forward to years of sharing with others what I’ve learned from the
EMPLOYEES: 15,000 wonderful people in my life, knowing that every experience will teach me some-
thing new as well.

WE’RE AN INDUSTRY
LEADER THAT DEVELOPS
AND INSPIRES LEADERS.
Candace Matthews, Amway Chief Marketing Officer in
Global Marketing, is one such leader. Candace focuses
on building and strengthening relationships. And she
provides the vision and direction for Amway’s Global
Marketing team. As a result, together they create positive
change. Her philosophy on mentoring and developing
top talent is a belief shared by our entire company. A
company that has 15,000 employees who support more
than three million distributors who sell nutrition, beauty
and homecare products. Products that, for 50 years and
counting, have made people’s lives better. Like Candace,
Amway employees have discovered the meaning of
personal success. Which inspires countless others.
Every day.
For more information on Amway career
opportunities, visit amway.com
Candace Matthews
Chief Marketing Officer
YOUR BUSINESS
BEAUT Y
HOME
NUTRITION
Kathleen M. Mazzarella
I
Graybar Electric Co., Inc.
I have been incredibly fortunate to work for a great company where I have
built a very successful career. At the age of 19, I started as a customer service
representative at Graybar, and 29 years later, I am a senior vice president and a
member of the company’s Board of Directors. That kind of career path really
TITLE: Senior Vice President, Sales & speaks to Graybar’s culture, and more importantly, to its core values of integrity,
Marketing, Comm/Data
employee ownership, long-term view, and customer focus.
EDUCATION: AA, Telecommunications
Engineering; Bachelor’s degree, Applied My career path has also allowed me to learn Graybar’s business from the
Behavioral Sciences; Master’s degree, bottom up, and has given me the opportunity to benefit from the wisdom and
Business Administration
experience of others. Most of this mentoring has been informal; however, it has
FIRST JOB: Customer Service been an essential part of my career growth.
Representative
WHAT I’M READING: The Unthinkable:

Who Survives When Disaster Strikes—and “…the best way I can have
Why, by Amanda Ripley
MY PHILOSOPHY: Earn trust through

a long-term impact is by taking a personal
integrity, build a strong team, and expect
only the best from yourself and those interest in the success of others.”
around you.
FAMILY: Married, and mother of two

grown daughters.
At this point in my career and in my life, I recognize more than ever the
importance of investing in the development of others. I’m proud of the things
INTERESTS: Taekwondo,
cooking, reading.
I’ve accomplished, but I want to be remembered as someone who made a positive
impact on others, both personally and professionally. I want to help the next
FAVORITE CHARITy: Variety St. Louis
(serving on the Board, and supporting its generation succeed, not only for their personal benefit, but also for the benefit
work with disabled children in the of the organization, and the communities where we all live and work.
St. Louis region)
As an example, I recently led the effort to start a women’s networking group
at Graybar called WINGS, which stands for “Women Influencing Graybar’s
Success.” In an industry that is predominately male, I am excited about the
possibilities for this group. As it grows and develops, it will connect women
COMPANY: Graybar Electric Co., Inc.
with one another and provide mentoring opportunities to help women be
HEADQUARTERS: Clayton, Missouri successful in our company and our industry.
WEB SITE: www.graybar.com I try to maintain a healthy perspective on my career, and to remember that
BUSINESS: Wholesale distribution. the best way I can have a long-term impact is by taking a personal interest in
the success of others.
ANNUAL REVENUES: $5.4 billion (2008)
EMPLOYEES: 8,000

Tricia J. McClung
I
Freddie Mac
I believe the key to success in business (and in life) is to be personally courageous

in whatever you do. Conquering small challenges can add up to big rewards.
Throughout my life and career I have taken on personal challenges that have
resulted in personal, as well as professional, satisfaction. One such example is public
speaking. When I began work at Freddie Mac, I feared public speaking, but it was a TITLE: Vice President, Offerings
Management, Single Family Sourcing
personal goal to become a polished speaker—and I also felt it was essential to being
a recognized leader. So I joined a Toastmasters group at work to help me conquer EDUCATION: BS, Economics,
George Mason University
my fear, and I now love to speak in front of large audiences.
FIRST JOB: Computer programmer
with EDS Consulting
“…I love what I do, because I feel WHAT I’M READING: American Wife,
that I am making a real difference by Curtis Sittenfeld
MY PHILOSOPHY: Find ways to be

in the lives of others.” personally courageous.
FAMILY: Husband and daughter.
INTERESTS: Reading,
When I began my career, I didn’t necessarily set out to be an officer of a Fortune community outreach.
500 company, but through setting personal goals, not being afraid to take on risks,
FAVORITE CHARITY: HomeStretch;
and constantly challenging myself, my career soared. Today, I lead Freddie Mac’s local women’s homeless shelters
Relief RefinanceSM Mortgage Initiative, a critical part of President Obama’s new
Making Home Affordable plan that will help millions of families across the country
keep their homes. I can honestly say I love what I do, because I feel that I am
making a real difference in the lives of others.
COMPANY: Freddie Mac
Having spent more than 20 years at Freddie Mac, and several more honing my
HEADQUARTERS: McLean, Virginia
business and project management skills, I offer others looking to achieve professional
(and personal) success these five key strategies: WEB SITE: www.freddiemac.com
BUSINESS: Mortgage finance.

1. Celebrate the small things because they can all add up to big rewards. Instead
of setting goals like “I want to be a vice president in 2 years,” set goals to ANNUAL REVENUES: Full year 2008
revenue was ($22 billion)
achieve critical milestones that can help you get there, such as creating a
network of mentors that will provide closer insight into your desired job. EMPLOYEES: Approximately 5,000
2. Find yourself as part of the solution—not the problem. Oftentimes people

complain about their job or a specific task. Be realistic about the situation and
look for resolution.
3. You don’t have to go it alone. Developing meaningful relationships and
important networks are key to building a successful career.
4. Ask for help and accept the advice of others around you. I have grown
more successful in my career because of the advice I have sought from my
colleagues and staff. They are some of my greatest mentors.
5. Be confident. While it’s important to rely on others, always believe in yourself
and your abilities. Recognize that you can find personal courage and push
through any challenge.

Denise McEachern
G
Bausch & Lomb, Incorporated
Growing up in a large military family, I learned the importance of teamwork,

strong relationships, independence, and hard work. As an adult, I moved thousands
of miles away from my family, striking out into the unknown to pursue my education
and career. Throughout my life’s journey thus far, I’ve met countless people and
TITLE: Vice President, Global have learned many things that have helped shape me into who I am today.
Regulatory Affairs
One of the most important things I’ve learned is to take responsibility for
EDUCATION: BS, Biology/Chemistry,
Washington College, Chestertown, my own life. You can’t wait for someone to hand you something; if you do, you
Maryland; pursuing Executive JD, Concord might not like what is being offered. Taking responsibility, understanding the
Law School, Los Angeles, California
options, and making the best of each situation has made me a stronger person
FIRST JOB: Childcare center today. Author Deanna Beisser captured it when she said, “Success is being who
WHAT I’M READING: Law books you are, and feeling proud of yourself for every task and challenge that you face
and conquer along the way.”
MY PHILOSOPHY: Make a positive
difference in people’s lives.
FAMILY: Steve, husband for 24 years; “To grow and become successful,
we must understand what works and
daughter, Michelle; son, Chris.
INTERESTS: Scuba diving, hiking,

wine tasting.

what does not work.”
for the Cure
In life’s classroom, we learn the most from our failures and near-failures. To
grow and become successful, we must understand what works and what does
not work. I’ve learned from my mistakes and realized that sometimes you just
COMPANY: Bausch & Lomb, have to get off the bus and go in a different direction. Albert Einstein said it
Incorporated best: “Insanity is doing the same thing over and over again, and expecting
HEADQUARTERS: Rochester, New York different results.”
WEB SITE: www.bausch.com I’ve learned that good relationships truly matter. The partners I work with
BUSINESS: Ophthalmic. are people—not a company, not a letter, not a voice over the phone. What makes
me happy and proud is knowing that I have succeeded honestly, positively, and
with integrity. I’ve learned to grow through my relationships, and give back by
sharing skills and knowledge with the next generation of leaders. Indira Gandhi
observed, “I suppose that leadership at one time meant muscles; but today it
means getting along with people.”
Career-wise, I dreamed of curing cancer, healing children, and traveling
into space, which is not exactly where I have landed. However, with no regrets,
I know that I’ve made a positive difference in people’s lives, as a scientist, as
a mentor, and as a leader. The Bausch & Lomb vision, perfecting vision and
enhancing life, resonates with me and my career in health care. Elbert Hubbard
summed it up: “all success consists in this: you are doing something for some-
body—benefitting humanity—and the feeling of success comes from the
consciousness of this.”

Julie Moore
H
Ecolab Inc.
Having been raised on a farm in southern Minnesota, I was taught from an

early age that, to be successful in life, I had to work hard, always do my best no
matter the task, and be honest when dealing with others. So it stood to reason
that if I followed those same principles at work, I believed, I would be successful
no matter the career path I chose. TITLE: VP, General Manager,
Vehicle Care Division
While I still believe in the intrinsic value of those attributes, and try to follow
EDUCATION: BS, Quantitative Methods
them daily, I’ve since come to realize that there were a few more key ingredients in & Information Systems (minor in
my personal recipe for career success. Computer Science), St. Cloud State
University; MBA, University of Minnesota
Carlson School
“…you must actively seek opportunities FIRST JOB: Computer programmer,
to make an impact in an organization

General Mills Inc.
WHAT I’M READING: Audition, A Memoir,
if you want to advance your career.” by Barbara Walters
MY PHILOSOPHY: It’s all about having a

talented, diverse group of people on your
team for the best chance of success.
The first is opportunity. Experience has shown me that you must actively
seek opportunities to make an impact in an organization if you want to advance FAMILY: Husband, Tom; two children:
William, 15; Lauren 13.
your career. Those opportunities may not always be obvious, or even glamorous,
and may involve some risk, but every opportunity should be weighed against your INTERESTS: Baseball, reading, cabin time
in Northern Minnesota, networking &
long-term career goals. For example, you must be willing to change roles within building relationships with others.
a company, or even change companies, if the business objectives no longer match
FAVORITE CHARITY: American
your long-term goals. How you choose to handle each opportunity will ultimately Heart Association
define how successful you are along your own career path.
The second ingredient is mentoring. Look for ways to be actively mentored
through relationships with your peers, as well as passing on lessons learned by
mentoring others. I have been part of a women’s peer networking group for over COMPANY: Ecolab Inc.
12 years now, and have benefited in many ways. I’ve evaluated my different career
HEADQUARTERS: St. Paul, Minnesota
choices. I’ve developed life-long friends with many women, and helped numerous
WEB SITE: www.ecolab.com
others during my career. Mentoring others is the best way I know to follow a pay-
it-forward mentality so that others can learn from my thoughts and experiences BUSINESS: The leading provider of
cleaning, food safety, and health
gained over the life of my career.
protection products and services for the
The third and final ingredient for career success is passion. I truly believe foodservice, hospitality, healthcare and
industrial markets, helping customers
you must find your passion in life and make that part of your career. My diverse back- achieve cleaner, safer and healthier
ground includes everything from positions as a computer programmer, to a market- environments while helping minimizing
their environmental footprint.
ing manager in packaged foods, to a global marketing leader, to a general manager
for a vehicle-care business. At first glance, not a traditional career ladder. However, ANNUAL REVENUES: $6 billion
they all have one thing in common—these opportunities allowed me to play to my EMPLOYEES: 26,000 employees in more
strengths and passion. In each role, I was able to evaluate complex business chal- than 160 countries
lenges, focus on developing long-term business strategies, and motivate a talented

and diverse team to help make the business successful.

Susan Morisato
A
Ovations Insurance Solutions
At the time I went to college, it was not very common for women to enter more
technically oriented fields, which was a closer match to my academic skills and
interests. I was very fortunate to have unwavering support from my parents,
who believed and encouraged me to become anything I wanted to be, instead of
TITLE: President what might have been viewed by others as more traditional or expected. I was
EDUCATION: BS, Mathematics and lucky to have found the actuarial profession, which allowed me to utilize my
Education; MS, Mathematics, University technical and analytic skills, but broadly apply them to real business issues. The
of Illinois (Urbana-Champaign)
rigor to become certified gave me a foundation of recognized achievement. At the
FIRST JOB: Actuarial student—Aetna Life time there were very few female actuaries and even fewer involved in health care.
and Casualty; aside from overall helper in
a family diner during my teen years
WHAT I’M READING: Outliers, by “…my success is a reflection of

the quality and strength of my team and
Malcolm Gladwell; and assorted mysteries
MY PHILOSOPHY: I am ultimately
accountable for my actions and believe
I can create my own path for success
and fulfillment. In dealing with people
those around me.”
day-to-day or in business, I believe in
building relationships and teams, because
My early career was performing more technical work in an insurance company.
it is through embracing the diversity
of thought that one gets to the I quickly realized that drawing on some of my other skills would be necessary to
best solutions. wield real influence and become a leader. What took a while longer to learn was
FAMILY: Married, with two very that my style of being a leader would be different than many of the role models
pampered cats. around me. Developing a variety of relationships and building teams of people
INTERESTS: Cooking and traveling. with diverse training, education, and work experiences was critical for me in
FAVORITE CHARITies: Alzheimer’s
developing and executing a vision and strategy around my passion. Having
Association; Tree House Humane Society; worked in health insurance for most of my career, I became passionate about
Minnesota Zoo
overcoming the challenges in providing access and choice to quality, affordable
health care for older Americans, and creating solutions that are understandable
and sustainable.
Health care can be incredibly complex. Being successful means understanding
COMPANY: Ovations Insurance Solutions all of the dependencies and interactions. This process of cultivating relationships
(UnitedHealth Group)
and embracing diverse ways of thinking across various disciplines and stakeholders
HEADQUARTERS: Minnetonka,
is a key component for a successful leader. The environment is ever-changing;
Minnesota
expectations change and bars are constantly raised; therefore, one must continu-
WEB SITE: www.ovationshealth.com
ally evolve and anticipate those changes to meet those demands.
BUSINESS: Health & well-being.
I truly acknowledge that my success is a reflection of the quality and strength
ANNUAL REVENUES: $6 billion of my team and those around me. By championing diversity in yourself and those
EMPLOYEES: 775 around you, you can significantly expand your circle of knowledge and influence.

OUR COMPANY
> THE SUM OF ITS PARTS
BE WHO YOU ARE. CREATE WHO WE’LL BE.
UnitedHealth Group is working to create the health care system of tomorrow.

One that will work better for more people in more ways than ever.
A goal of this magnitude requires transformative ideas from a collective of
diverse talent.
At UnitedHealth Group, our commitment to diversity is clearly visible in the
high-performing people we hire, in the health care services we provide, and
in our dedication to social responsibility. We support and applaud the efforts
of those who work to promote fairness, equality and opportunity.
Uniting our individual efforts and abilities toward our common goal, we’re
making a difference.
Learn more about us at unitedhealthgroup.com
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. © 2009 UnitedHealth Group. All rights reserved.
Nina J. Mullins
B
Salt River Project (SRP)
Being a pioneer can be challenging, but I wouldn’t have it any other way. My first
job at Salt River Project, the largest provider of power and water in the Phoenix
metropolitan area, was reading meters. I soon moved up to relay technician, installing
protective systems for substations, transformers, and distribution lines. As only the
TITLE: Manager, second woman to enter this field, and working outdoors in the 100-plus degree
Water Business Management
heat, all eyes were on me to drop out of the program. I proved them wrong and
EDUCATION: Bachelor’s degree, stayed for 10 years.
Northern Arizona University; MBA,
Western International University
FIRST JOB: Social Services administrator

“…continually learn and prepare
WHAT I’M READING: Team of Rivals:
The Political Genius of Abraham Lincoln,
by Doris Kearns Goodwin
for the next opportunity.
MY PHILOSOPHY: Never, Never, Never
Give Up!! At times we are content to In the midst of working long hours as a technician, I worked on my MBA, got
take “no” or “it can’t be done” for an
answer. If you have the passion to make married, and had two children. My experience in the field and the MBA helped
something a reality, don’t give up on your land my first supervisory position, overseeing the control and data acquisition
dreams and aspirations.
system for SRP’s electrical grid.
FAMILY: Married for 15 years; two
wonderful children: Madison, 11, and
Soon I was given the opportunity to be part of a mentoring program, an offer
Mason, 9. I gladly accepted, and never regretted. The mentoring relationship helped me over-
INTERESTS: Family sports, boating,
come hurdles and laid the foundation for my role as a mentor today. With each
skiing, reading, and spending time with promotion and subsequent mentor, I gleaned insight about myself while dealing
my family.
with industry issues. Sometimes I’ve had to unlearn things from prior mentors, but
FAVORITE CHARITy: Child Crisis Center I feel strongly that each one helped me become the diverse manager I am today.
in Mesa, Arizona
I have always approached my mentoring relationships as opportunities to learn
from others. From these relationships comes a conviction to continually learn and
prepare for the next opportunity. Three important traits of a competent leader I try
to follow are:
COMPANY: Salt River Project (SRP)
• Be a leader of diversity. Always demonstrate you have the ability to work with
HEADQUARTERS: Phoenix, Arizona
all types of people and readily support equal and fair treatment for all.
WEB SITE: www.srpnet.com
• Be a leader who has the ability to deal with important issues. Strive to
BUSINESS: SRP is the largest provider of understand the key components of individuals and group processes, and focus
electricity to the greater Phoenix area,
providing electric service to more than on what’s important to meet the desired outcomes.
930,000 customers. SRP is also the
• Be a leader with ethics and values. Stand up for what you believe in, and
Phoenix metropolitan area’s largest
supplier of water, delivering about one consistently act in line with those values.
million acre-feet to agricultural, urban
and municipal water users. Over time, I moved from SRP’s Power Division to the Water Group. Today, I
am the Manager of Water Business Management, with 24 years of experience under
ANNUAL REVENUES: $2.73 billion (2008)
my belt. Not only do I mentor others, but I too have a mentor. There’s still much
EMPLOYEES: 4,461
to learn and so much I can offer to individuals coming up through the ranks. My
excitement comes from watching these young men and women, and helping them
develop into the SRP leaders of tomorrow.

PROUD TO SUPPORT THE
PEOPLE AND ACCOMPLISHMENTS
THAT MAKE THE PHOENIX METRO AREA
A GREAT PLACE TO LIVE.
srpnet.com/community
Claire Beth Nogay
K
Verizon Communications
Keep your head down, work hard and success will find you. That’s the rock-
solid philosophy that has anchored my career at Verizon. From my very first job
as an outside plant engineer, to now serving as the Chief Network Officer for
Verizon’s global landline network, the “no excuses” focus on results is something
TITLE: Senior Vice President & Chief
that continually drives me.
Network Officer, Network Services Group
EDUCATION: Degree in Civil Engineering,

To do that, I have always found it important to build a great team that
Princeton University; completed several embraces a “never shoot the messenger” approach to leadership. When people
Verizon executive programs with course- are encouraged to shine the light on what’s not working, and highlight the
work at Wharton, and the Center for
Creative Leadership. problems—that’s when things can get better in a hurry.
FIRST JOB: Outside Plant Engineer
“Get noticed by having the courage

WHAT I’M READING: Cities of the Plain,
by Cormac McCarthy
MY PHILOSOPHY: Keep your head down,

work hard and success will find you. to tackle the tough problems and
FAMILY: Husband and two children:
daughter and son. then deliver.”
INTERESTS: Showing horses.
FAVORITE CHARITy: American Society

for the Prevention of Cruelty to Animals As I take on any new organization, and I meet with my frontline work
groups, I always want to hear about the things that are broken. At first, they
only want to tell me about what’s working well and all their achievements, so it
takes a little while to build that trust. But after a while, as you build it, all the
creative ideas and innovative approaches to problems begin to surface. When
COMPANY: Verizon Communications
people can work in an environment where they are not afraid to take a little
HEADQUARTERS: New York City risk, and are allowed to make a mistake now and then, they begin to stretch
WEB SITE: www.verizon.com themselves. That’s when great things can happen! I have seen too many organi-
BUSINESS: Telecommunications
zations crippled by leadership styles that never want to hear the bad news. So
(broadband and other wireless and when you build teams that relish the challenge of fixing the toughest of prob-
wireline communications services). lems, and trust that you will be there to support them, you will undoubtedly
ANNUAL REVENUES: $97 billion improve the business.
EMPLOYEES: 237,000 When people ask me what the secret to career advancement is, I always say
the same thing: Get noticed by having the courage to tackle the tough problems
and then deliver. And when you do that often enough, success will find you—
wherever you are.

Bring It Monica, Verizon Telecom
At Verizon, we want you to bring your diverse talents,
experiences, backgrounds, and viewpoints to work. It’s
your smarter, bolder, and faster ideas that will move our
business forward at the speed of FiOS! Bring it in and
bring it on – bring your diversity to work at Verizon.
At Verizon, we’re changing the way the world lives, works

and plays. We open doors to opportunities and rewards that
rival your ambition. From having the most reliable network,
to the outstanding service we provide our customers, to our
unparalleled FiOS technology, we’re dedicated to being the best
at what we do. Whether your interests lie in sales, marketing,
finance, IT, HR, customer service, engineering, or operations,
we offer careers as ready as you are.
Careers For Everything You Are

www.verizon.com/telecomjobs
Verizon is an equal opportunity employer, m/f/d/v.
Deb Oler
I
W. W. Grainger, Inc.
I was fortunate to start my career in sales, because I learned one thing very clearly
from the beginning—everything revolves around the customer.
Positioning your product or service is essential to earning your customers’
loyalty. If you don’t have a compelling value story, you better get one quickly or
TITLE: Vice President, Grainger Industrial
your competition will pounce.
Supply Brand
That same sense of urgency applies to women looking for a successful career in
EDUCATION: Bachelor’s degree, Education,
University of Maryland business, no matter what your field. Your primary focus should be on being excellent at
the job you’re doing right now. By focusing your energy on being excellent, flexible,
FIRST JOB: Inside sales coordinator,
I. Feldman and Co.
and displaying a willingness to take on additional challenges, you set the stage for
career progression, often in positive ways you wouldn’t have anticipated.
WHAT I’M READING: Building the
Brand-Driven Business, by Scott M. Davis;
The Heart of Change: Real-Life Stories of
How People Change Their Organizations, “To me, excelling includes being
willing to adapt to change…”
by John P. Kotter
MY PHILOSOPHY: Family first. I believe

in working hard, but dedicating my “family
time” to family. While there are times when
work bleeds over into nights or weekends, To me, excelling includes being willing to adapt to change, because change is a
in general I find I achieve better balance constant in today’s workplace. Your ability to collaborate and rally people around a
when I leave the office to be fully in the
moment with my family.
common cause enhances your value to the organization.
FAMILY: Husband, two daughters.

I’ve also found that seeking out a mentor is an excellent way to increase your
personal portfolio of competencies, so long as you are targeted in your selection.
INTERESTS: My dogs, reading, When I first moved into a management position with responsibility for P&L results,
and cooking.
for example, I knew I needed more in-depth knowledge. I went to the VP of Finance
FAVORITE CHARITy: UMass Pancreatic for my operating unit; he agreed to a monthly meeting to help me learn all the intricacies
Cancer Foundation
and considerations behind the numbers, making me a more valuable business leader
to my team. He was the perfect mentor for the competency I needed to gain.
I mentor a great deal today, because organizations are made up of people, and
I believe the future health of the business depends on it. I rarely say “no,” but I
COMPANY: W. W. Grainger, Inc. always ask people to articulate what they’re looking for to ensure that I’m the best
HEADQUARTERS: Lake Forest, Illinois
person for the topic.
WEB SITE: www.grainger.com

A final bit of advice is to work for a company that values diversity and inclusiveness,
because they will give you an opportunity to flourish and reach your potential.
BUSINESS: North America’s leading
broad line distributor of facilities Grainger, for example, really means it when they say they are a “people company.”
maintenance products. We demonstrate our commitment to people through our training, our talent
ANNUAL REVENUES: $6.9 billion (2008) management, and the creation of employee networks, like our Women’s Business
Resource Group, of which I am honored to serve as president.
EMPLOYEES: 18,000
When you find the right environment, and dedicate your efforts to being the
best at the job you’re doing today, your future will be bright indeed.

Joan O’Shaughnessy
M
ARAMARK Ireland
My career began when I decided to study hotel and catering management in

college. My first job was in a five-star hotel in the centre of Dublin. It was an
“old world” hotel with an exclusive clientele, which prided itself on the amount
of repeat business it was able to capture. The hotel motto was “you never get
a second chance to make a first impression.” Excellence was the key business TITLE: Chief Executive Officer
driver, and it was a good grounding for me so early on in my career. EDUCATION: BA, Hotel & Catering
Management, DIT Dublin, Ireland
I moved into the contract catering side of the industry at a time when
FIRST JOB: Assistant housekeeper at the
Ireland was chosen by many firms as a successful location for Foreign Direct
five-star Hibernian Hotel, Dublin, Ireland
Investment. Global companies were beginning to outsource their employee cater-
WHAT I’M READING: Stepping Stones, by
ing, and I had stepped into a growth area in the industry. I enjoyed the challenges Seamus Heaney
and innovation that came with delivering an outstanding solution to the varied
MY PHILOSOPHY: There is no shortcut
clients in these companies. to any place worth going.
FAMILY: Husband, Maurice; two grown
“Be open to change and embrace it…” children, Donal & Kate.
INTERESTS: Travel, fitness, entertaining.
FAVORITE CHARITY: The Catering Trust

I was lucky to have a mentor and supporter in my early years with Campbell
Catering (which is now ARAMARK Ireland). He was a focused, driven vision-
ary who set out and executed demanding goals, while also being a positive moti-
vator who actively encouraged me to step outside my comfort zones.
COMPANY: ARAMARK Ireland
The initial challenge in my career was achieving a good work-life balance.
I was managing a home with two children and a career at the same time—an HEADQUARTERS: Dublin, Ireland
ongoing issue for many couples. There were times when it was overwhelming, but WEB SITE: www.aramark.ie
the positive support I received, and my passion for the business, ensured that BUSINESS: Contract catering and
I was able to keep moving forward. Winning my first major contracts was facilities management.
a turning point for me. I soon transferred to the U.K., and experienced EMPLOYEES: 4,100
the integration of four Campbell Catering companies into the ARAMARK
Organisation. I then returned home and was appointed Managing Director
of their Ireland operation.
My advice is that, no matter what position you fill, you need to understand
the financial drivers of the business and be uncompromising in maintaining
standards and good ethics. Be prepared to challenge yourself to broaden your
knowledge and experience. Be open to change and embrace it—“If you do what
you’ve always done, you’ll get what you’ve always gotten!” Seek out a mentor,
someone who will give you feedback on your performance and management
style, as this will also help you to understand the organisation and its structures.

Nereida (Neddy) Perez
W
National Grid
We came to the U.S. from Cuba when I was very young. We were dirt poor, so
my Christmas gifts came from the Salvation Army or the thrift store. (To this
day, I still have my first doll from the thrift store.) My mom worked two jobs
almost all of my life. There was a time when we were on food stamps because
TITLE: Vice President, Inclusion & Diversity she could barely make ends meet to take care of two kids. I know it was very
EDUCATION: Master’s, Human Resources
hard on her, because she did not write or speak English. I learned it watching
& International Business, Nova Southeastern “Sesame Street” and going to the adult English classes at Columbus Hospital in
University, Ft. Lauderdale, Florida Chicago (my grandfather was the janitor, and would take me to work with him
FIRST JOB: Elementary School Teaching after school. The teacher let me sit in her class until my aunt was finished with
Assistant, was 16 her cleaning shift; she would pick me up, and we would walk home).
WHAT I’M READING: The Medici Effect,
by Frans Johansson; Infidel, by Ayaan
Hirsi Ali
“…short of death, there is no obstacle
in life that you can’t overcome.”
MY PHILOSOPHY: “What lies behind us
are small matters to what lies within us”—
RW Emerson
FAMILY: Mom, Margarita; and

brother, Miguel.
While my grandfather did not read or write, he was an incredibly wise man
INTERESTS: Traveling, reading, who helped me to understand, very early on, that people have value—regardless
photography, sketching.
of where they come from, what they do, or where they live.
FAVORITE CHARITies: American Cancer
I have been blessed to have many people in my life who served as formal or
Society; Salvation Army
informal mentors. But the greatest mentor/teacher in my life, aside from my
mom, was my grandfather because he taught me that, “short of death, there is
no obstacle in life that you can’t overcome.”
At age seven, I came face-to-face with racism, when a teenage boy threw a
COMPANY: National Grid rock at the window of our home because we were Hispanic. The glass broke
HEADQUARTERS: U.K. with corporate where my brother and I were playing. My grandfather did not think twice about
offices in Massachusetts and New York confronting the family of the boy, even though he didn’t speak their language,
WEB SITE: www.nationalgrid.com nor the language of the police. Fortunately, I spoke enough of both to translate.
BUSINESS: International energy Being bi-cultural over the years, I have seen, heard, and even personally had
delivery company. to confront, people whose behavior has been less than professional. Each time,
ANNUAL REVENUES: $8.2 billion in U.S.
those experiences have made me more determined to remove obstacles for others,
in 2006, $16.6 billion globally and work at leveling the playing field regardless of race, gender, gender orienta-
tion, and/or ethnicity. To this day, the image of my grandfather standing up for
EMPLOYEES: 27,500 (63% in the U.S.,
37% in the U.K.) what is right still resonates with me.
Prior to joining National Grid, I asked our leadership team some tough questions
about their commitment to Inclusion & Diversity, because I wanted to make
sure they were serious. Our executive team gets it, they are champions for inclusion
and diversity, and they have a sincere commitment about doing the right thing
by our employees. Having worked at various companies, and with many leaders,
it is wonderful to be part of an organization that really values its people.

Cathy Plummer Hill
T
Georgia Power
The most significant influences on my life were my parents. They ingrained confidence,
optimism, and family values into my core. Because of their influence, I value
authenticity. I believe that you must define success for yourself; don’t let others
define it. With authenticity, you can be grounded in personal values that align with
professional success. TITLE: Region Vice President
I began my career as an engineer, and moved through many different manage- EDUCATION: Bachelor of Electrical
ment positions including electric transmission planning, distribution operations, Engineering, Georgia Tech; MBA, Georgia
State University; Executive Management
fleet operations, and customer operations. I was often the first woman or minority
Program, Harvard Business School
to be given these leadership responsibilities. My mentors for these positions were
usually white male executives. FIRST JOB: (Ages 12 – 16) Yard work
and errands for elderly neighbors;
While these men were genuinely interested in my success, they often didn’t realize (Age 16) McDonald’s Restaurant;
the personal and professional challenges that I faced. Nevertheless, one early mentor (Age 19) Georgia Power
strongly influenced my approach to mentoring. He counseled me regarding the WHAT I’M READING: Them, by Nathan
tremendous responsibility that I had self-imposed because of being “the first— McCall; Hot, Flat, and Crowded, by
Thomas L. Friedman
again.” He could not fully understand what I was experiencing; however, he
shared a perspective that reinforced the importance of outstanding performance MY PHILOSOPHY: “Lead, Lift, and
and authenticity. Grow:”
· Lead: Have a vision for the future.

· Lift: Support and encourage those
“Take responsibility for your reputation; around you.
remember, do not let others define you.” · Grow: Learning and challenging are
needed to contribute and develop to
your highest potential.
FAMILY: Husband, Mitchell; daughter,

Now, when I mentor others, I first emphasize the importance of defining your Candace, 9; son, Matthew, 13.
measures for success. Take responsibility for your reputation; remember, do not let
INTERESTS: Theater, college football—
others define you. To do this, you must be grounded in personal values and beliefs “Go Yellow Jackets!”
that align with your work. And, of course, your work must display outstanding
FAVORITE CHARITY: Women’s Legacy
performance and credibility. of United Way
I also explain why it is important to mentor, and receive mentoring, from
individuals representing a broad range of diversity dimensions, not just from those
in your comfort zone. This gives you perspectives you may not have considered,
and allows you to benefit from different backgrounds and experiences.
COMPANY: Georgia Power
Finally, I emphasize the importance of being very intentional in knowing where
your career is going. Your current position should bridge to opportunities in other HEADQUARTERS: Atlanta, Georgia
areas. You should be clear on what you need to accomplish in your current position, WEB SITE: www.georgiapower.com
and have in mind thoughts for the “next” position and how your background, skills,
BUSINESS: Electric utility.
and talents can help the company. This is not to be mistaken as manipulative self-
interest; your professional growth and accomplishments serve the company and ANNUAL REVENUES: $8.4 billion (2008)
strengthen the team around you. Your own career development and the interests EMPLOYEES: 8,552
of the company are not mutually exclusive. Rather, in a healthy organization, an
advance in one should help the other.

Teri Plummer McClure
M
UPS
My first mentor was probably my grandfather, the first lawyer in our family.
Unable to support his family in private practice during the years of segregation,
he worked for over 30 years for the U.S. Postal Service. After his retirement, he
opened a law practice.
TITLE: Senior Vice President, Legal,
Compliance and Public Affairs, General Growing up, I spent many evenings in my grandfather’s sitting room, debating
Counsel and Corporate Secretary a wide range of issues from sports and entertainment to politics and local affairs.
EDUCATION: BS, Marketing and He taught me the value of being able to articulate a well-reasoned opinion and
Economics, Washington University (St. Louis); to never back down when my position is challenged. I learned to speak up for
JD, Emory University (Atlanta)
the things that are important to me.
FIRST JOB: Marketing intern,
Hallmark Cards
WHAT I’M READING: The Noticer, by “…don’t be afraid to push beyond

your comfort zone.”
Andy Andrews
MY PHILOSOPHY: I can do all things

through Christ, who strengthens me.
FAMILY: Husband, two daughters.

I knew as a young teen that I wanted to go to law school. I had many opportunities
INTERESTS: Traveling, reading, community
service, and church-related activities.
to hone my debate skills in that sitting room, and I thought that I would make
a great trial attorney. I also believed that I wanted to work with businesses, to
FAVORITE CHARITY: The Atlanta Legal
Aid Society help them operate profitably within the constraints of laws and regulations. My
parents and grandparents drilled into me that a good education creates options,
and options allow you to pursue your passions. I learned to establish a plan to
reach my goals and prepare for my success.
COMPANY: UPS
During the course of my career, I’ve had many wonderful experiences that
contributed to my professional growth and development—the best of which
HEADQUARTERS: Atlanta, Georgia
involved committed, hard working, courageous, and caring people—but I’ve
WEB SITE: www.ups.com also had challenging situations, which became stepping stones. Early in my
BUSINESS: Transportation and logistics. career, I had to learn to be comfortable and thrive in work environments where
I was often the first or only female, or the first or only minority. Later, tran-
sitioning from a law firm environment to a corporate environment, I had to
EMPLOYEES: 415,000
learn how to adopt and embrace a strong corporate culture. And now, as a wife,
a mother of teen-aged daughters, and a senior vice president at a Fortune 500
company, I face the constant challenge of balancing family, work, and community
involvement. I’ve learned to let obstacles become tools for success.
I realize today that I am very fortunate to work for a company that shares
many of my core values, including a commitment to people. UPS is dedicated to
developing leaders through initiatives and formal programs that offer tremendous
opportunities for employees to grow professionally and personally.
My final words of advice: Be open to new opportunities and don’t be afraid
to push beyond your comfort zone. You will find a new world of possibilities
and will be rewarded by your efforts and accomplishments.

Respect for our customers and respect for the individuals who work
here…it’s that simple – two of our core values that are keys to Ryder’s
success in the global marketplace.
• You seek an inclusive work environment that will empower you, a place
where diverse perspectives, experiences and capabilities are highly
valued.
• We embrace change, encourage new ideas and seek input from
coworkers.
• You seek fellow professionals who care about our customers, each other
and the environment.
• We are committed to your professional development
and financial achievement.
• You want to succeed and drive your career, and you can.
• Our leaders inspire and mentor, while making sound business decisions
with a high degree of professionalism and effectiveness.
Because of the strength of our people, people like you, Ryder has evolved
from humble beginnings as a one-truck operation to a $6 billion industry
leader. More than 26,000 professionals worldwide have decided to succeed
here at Ryder. Join others like you. We’re driven by dreams, driven by
opportunities and driven by you. Drive your career upward and…
GET ALL YOU NEED TO SUCCEED
VALUES
VALUED
WE’VE BEEN NOTICED... WE OFFER...

USA Today “Women in Fortune 500’s Top Tiers” Opportunities for growth
Fortune Magazine “Best 50 Companies for Latinas to Work for Competitive benefits and compensation
in the US” Development, mentoring and both industry
Hispanic Business: One of the Diversity Elite 60 and professional training
Black Enterprise: 40 Best Companies for Diversity Sophisticated technology
Ryder is proud to be an equal opportunity employer & drug-free workplace.
Visit our website for more information at www.RyderLife.com.

Elizabeth W. Powers
P
Dewey & LeBoeuf LLP
“Possunt quae volunt” 1

Women who have the will to succeed, as reflected in the Ashley Hall1 motto, have
the ability to succeed. However, will and ability must be coupled with mentoring.
Providing women with integral skills, guidance, role models, and opportunity is critical.
TITLE: Partner, Member of the Executive
Committee, and Chair of the Women’s Mentoring begins with teaching. Rigorous education is essential to creating
Initiatives Committee women who will be successful. In the law, we must teach our attorneys, not only
EDUCATION: AB, History, Mount Holyoke
through formal training sessions, but also in daily practice. Training is comprised
College; JD, University of South Carolina, of hard work and often long hours, but without a solid knowledge of their practice
Executive Editor, Law Review areas, attorneys, and particularly women attorneys, will not become successful.
FIRST JOB: Latin teacher
WHAT I’M READING: In Search of

Our Roots, by Henry Louis Gates, Jr.;
“It takes only one person
Pauline Bonaparte, by Flora Fraser;
Sacred Geometry, by Stephen Skinner;
The Snowball: Warren Buffett and the
to make a difference.”
Business of Life, by Alice Schroeder
In addition to skills, women need guidance in solving problems, making choices,
MY PHILOSOPHY: Have the courage of
your convictions and never give up. and understanding the rules. Each organization has its own rules, which are often
unwritten. Helping women comprehend these rules is essential. Guidance also
FAMILY: Husband, Harry.
includes fostering a sense of commonality of goals and support among women.
INTERESTS: Reading, opera, bridge.
Women also need role models who serve in positions of leadership and power
FAVORITE CHARITies: My schools within their firms. Unfortunately, the average number of women partners remains
around 16% or 17%, and partnership per se does not equate to power.
The most essential part of mentoring, however, is opportunity. I attended a
girls’ school, Ashley Hall, and a women’s college, Mount Holyoke, which provided
COMPANY: Dewey & LeBoeuf LLP a very empowering beginning. After teaching Latin for several years, I attended the
University of South Carolina Law School, where I was honored to be selected as
Executive Editor of the Law Review and to clerk for a South Carolina judge after my
WEB SITE: www.dl.com second year of law school. After graduation, I began practicing with a Wall Street law
BUSINESS: Law firm. firm. I had the will and the ability, but in those days, women often did not have
the guidance, role models, or opportunity. For me, it took only one person whose
ANNUAL REVENUES: Over $1 billion
generosity provided the opportunity for success. I consider myself to be very lucky.
EMPLOYEES: Approximately
1,300 attorneys
We who have had these opportunities should make them available to other
qualified women. It takes only one person to make a difference. Each of us can
choose to be that one person. Open the door!
1AshleyHall is a girls’ school in Charleston, South Carolina, founded in 1909, and now celebrating its
centennial year. “Possunt quae volunt” is the school’s motto. I received the Crandall Close Bowles ’65
Award for Professional Achievement in the law from Ashley Hall in April 2009.

Anne R. Pramaggiore
D
ComEd
Despite being nicknamed the “Second City,” Chicago is a city of many firsts—
from the nation’s first skyscraper, to the first controlled nuclear reaction, to the first
elevated railway system. And while an event that occurred in Chicago on May 11,
2009, likely won’t make it into history books, ComEd made history of its own that
day, with the appointment of the first female president and chief operating officer in TITLE: President, Chief Operating Officer
its 100-plus-year history. EDUCATION: Bachelor’s degree,

Communications and Theater,
I am honored to be that “first female,” and I’m proud to work for a company Miami University, Oxford, Ohio;
that welcomes diverse voices by fostering a culture of inclusion. ComEd not only JD, DePaul University School of Law,
Editor-in-Chief, Law Review
recognizes the value of diversity among its workforce, but also encourages diverse
voices to speak up and be included in our business decisions. FIRST JOB: Assistant department manager,
Elder Beerman department store
A trained lawyer leading a major utility in a traditionally male-dominated industry
WHAT I’M READING: Nudge, by
may seem like an aberration, but I’ve always been willing to express a different view- Richard Thaler and Cass Sunstein
point. In college, I was a theatre and communications major—hardly the conven-
MY PHILOSOPHY: Innovation, creativity,
tional route to a leadership role in an electric utility. But with intellectual curiosity as and empowerment are critical elements
a driving force, I followed a career path that took me from retail, to law, to a career to success in a dramatically changing
business environment.
with the largest electric utility in Illinois.
FAMILY: Married, with one son, 13.
“…I’ve always been willing to

INTERESTS: Animals, theatre.
FAVORITE CHARITY: The Firehouse
express a different viewpoint.” Community Arts Center in Chicago’s

Lawndale neighborhood
Some may view my lack of an engineering or operations background as a detriment

to my position, but I’ve always embraced the idea of looking at issues from new per-
spectives. I firmly believe that diversity of thought and diversity of experience are valuable COMPANY: ComEd
assets for any business. Fortunately, this ideal is shared by the senior leadership of HEADQUARTERS: Chicago, Illinois
ComEd and our parent company, Exelon Corporation. WEB SITE: www.comed.com
For the past 11 years, I’ve had the pleasure of working alongside John W. Rowe, BUSINESS: Electric utility.
chairman and CEO of Exelon, and Frank M. Clark, chairman and CEO of ComEd.
Both John and Frank welcomed me into the fold from the start—non-traditional
career track and all. EMPLOYEES: 6,000
Their support of me and their unwavering commitment to include diverse voices

continually inspires my efforts to ensure ComEd is prepared to meet the
challenges of a 21st century business environment. Among those challenges is
the reality that our industry is changing. Our ability to go beyond conventional
thinking—to boldly step outside the box—will be key to our success. Our ability to
achieve our goals depends on our openness to different voices, and our willingness
to include such input in our business blueprint.

Lori Raya
M
Safeway Inc.
Much has changed in the 22 years since I joined the corporate world. Not so
long ago, a woman executive was the stuff of headlines. Today, one expects large
companies to have women in their upper ranks. However, some things are still
constant and need to evolve as we take our rightful places as leaders in corporate
TITLE: Group Vice President,
America. I hope women will become more confident to take credit for their
Strategic Initiatives
hard work and successes. If you don’t sell yourself and your work, no one will.
EDUCATION: Attended Mesa State
And, now, more than ever, we should reach out to other women who need the
University in Grand Junction, Colorado
benefit of our counsel and experience on this step, and other important steps/
FIRST JOB: Courtesy clerk at Safeway
skills that attribute to one’s success.
WHAT I’M READING: The Adversity
Advantage: Turning Everyday Struggles
into Everyday Greatness, by Paul G. Stoltz,
Erik Weihenmayer; The Shack, by “…by mentoring, we’re not just paying it
William P. Young
MY PHILOSOPHY: Be genuine, caring,

forward; we’re paying it back.”
and loyal to the people on your team and
you will be rewarded with their loyalty. This
is a dynamic that makes the team stronger Everyone knows the importance of taking on difficult tasks to showcase
and more successful.
your abilities, organizational skills, leadership qualities, and the other important
FAMILY: Husband, Sam; stepdaughter,
Sami; two Jack Russell terriers.
attributes of a seasoned professional. Yet delivering a superior outcome doesn’t
ensure that your efforts are visible to the right person or people. Oftentimes the
INTERESTS: Golf, softball, travel.
corporate world, hectic schedules, and tight deadlines require the focus to be
FAVORITE CHARITy: American more on the result, and less on the person who was responsible for that result.
Heart Association
You have the ability to put the focus on both.
For example, if you’re proud of a specific accomplishment, a successful
project that you undertook, or an event that you chaired, give a written recap to
your boss for him/ her to pass along to the executive team or other key players
COMPANY: Safeway Inc.
within the organization. If you were the leader of a project team, send a message
HEADQUARTERS: Pleasanton, California thanking the team for their work, and copy their bosses. This not only lets them
WEB SITE: www.safeway.com shine, but lets you shine as the person at the helm.
BUSINESS: Supermarket. Once you’ve achieved certain self-determined goals, remember the importance
ANNUAL REVENUES: $44.1 billion of sharing your lessons with other women. Be a mentor. I know that it is my
responsibility to not only elevate in my career, but to help other women do the
EMPLOYEES: 192,000
same. Had someone not mentored me, I probably would not be where I am today.
Early in my career, I was mentored by someone who recognized certain
qualities and strengths that I myself did not recognize. I worked hard and
applied myself, but I wasn’t able to see my potential as broadly as someone else
could. Most of us can say the same. Our accomplishments were achieved largely
because of the advice and mentorship of others, so by mentoring, we’re not just
paying it forward; we’re paying it back.

Nancy Reagan
I
Campbell Soup Company
I grew up in a small town of about 20,000 people. My family was quite

involved in the community, so it felt like we knew just about everyone. After I
graduated college—again, in a small town environment—I began my career in
the consumer packaged goods industry.
TITLE: Vice President, Growth Channels
As part of my first assignment, I was transferred to “the big city”—Seattle,
Washington—and I didn’t know anyone. I found that in most meetings, I was one EDUCATION: BS, Business,
Boise State University
of a handful of women in a room of 100 people. I was in a new job at a new
company in a new (big) city. This was when I first began to understand the importance FIRST JOB: Account manager,
Chesebrough Ponds
of mentoring.
WHAT I’M READING: Leadership Secrets of
“…my mentors have been more helpful

Attila the Hun, by Wess Roberts
MY PHILOSOPHY: Act with integrity,
to my development than any always work towards a win/win, and

maintain a sense of humor.
training class I’ve ever taken.” FAMILY: A close family, I’m one of eight
kids. I enjoy spending time with my nieces
and nephews.
I recognized the need to seek out people who could help me establish a comfort INTERESTS: Most outdoor activities,
level, navigate the waters of the corporate world, and chart a course for my future. including biking and gardening; reading.
Early on, most of my mentors were informal mentors. I would bounce ideas FAVORITE CHARITies: Sports 4 Kids;
The Humane Society
off them, or ask for advice on how to handle a specific situation. I would also
watch these mentors, observe how they handled themselves in various situations,
and learn by example. There was a special bond and a support system that developed
from these mentoring relationships. These relationships opened doors, widened my
networking circle, and increased my confidence, helping me expand my comfort zone. COMPANY: Campbell Soup Company
Later on in my career, I had access to formal mentoring relationships. But HEADQUARTERS: Camden, New Jersey
whether formal or informal, my mentors have been more helpful to my develop-
WEB SITE: www.campbellsoup.com
ment than any training class I’ve ever taken.
BUSINESS: Global manufacturer and
Because of the benefits I have realized through my mentors, I felt it was marketer of high-quality foods and simple
important to “give back” and mentor others. Throughout my career, I have shared meals, including soup, baked snacks, and
healthy beverages.
my knowledge and experiences to help guide the development and growth of
those I’ve mentored. I’ve witnessed remarkable growth and development in these ANNUAL REVENUES: $7.9 billion
individuals, and take great satisfaction in knowing that I have helped influence EMPLOYEES: 19,000
and shape another’s career path.
Moreover, I am a firm believer that mentoring is a two-way street. I have
learned a lot from those that I have mentored—and I hope I’ve offered the same
to my mentors.
I look forward to continuing my mentoring relationships—both as a mentee
and a mentor—and I urge others to seek out mentees and mentors of their own.
Mentoring relationships are immensely gratifying and, in my opinion, necessary for
maintaining a well rounded view and an informed approach to work, life, and
everything in between.

Ann P. Reeves
W
Waste Management, Inc.
We all face personal and professional challenges as we maneuver our way through
life’s twists and turns. It’s how we handle those challenges that’s important.
I guess you could say that I’m a “pull yourself up by the bootstraps” kind
of gal. Life doesn’t always work out exactly like you had planned, and when
Collection Operations Support that happens, you have choices to make. After working for years as a successful
EDUCATION: BA, Southern Methodist
elementary school teacher, an unexpected, but pivotal change in my personal life
University; ME, Lamar University led me to a career-changing choice to enter the business world. It was risky, but
FIRST JOB: While in high school,
now I realize that a leap of faith, coupled with determination, hard work, and a
started my own business teaching private willingness to learn and grow, is what success is all about.
swimming lessons
“You may need to pull yourself up

WHAT I’M READING: Three Cups of Tea,
by Greg Mortenson
MY PHILOSOPHY: Work hard, put your

heart and soul into the effort, treat others
with respect and appreciate their efforts, be
by the bootstraps periodically…”
willing to accept a challenge and take a risk,
and learn from your mistakes. Hold yourself
accountable and remember to have fun While observing other people you respect—both in and out of the business
during the adventure. world—you’ll see they have similar attributes with which to meet life’s challenges:
FAMILY: Husband, Boyce; honesty and integrity, understanding the value of teamwork, ability to attract
a rescued Labrador, Laurie Darling.
and promote talent, a willingness to teach and help others, and recognition of
INTERESTS: Besides reading and their own strengths and weaknesses.
gardening, I find golf both inspiring
and humbling. When my brother, sister, and I get together, we often talk about how lucky
FAVORITE CHARITies: Those that
we are to have had such great parents. We realize that they taught us these basic
support families, women, and children. values through their own actions. Not everyone is so fortunate to have had such
wonderful role models, but if you are willing to learn and grow, you’ll find that
other great teachers surround you. And you don’t always need to have a formal
or personal relationship with these leaders. You can learn just from watching how
COMPANY: Waste Management, Inc.
they handle certain situations and reflecting on their good and bad attributes.
HEADQUARTERS: Houston, Texas

My mother once wrote this about life: “the shell was worn by the ebb and
flow of many tides—the shape imperfect, but its colors burnished by sand and
WEB SITE: www.wm.com;
www.thinkgreen.com sea until it glowed in my hand.” Think of your life and career as that shell.
Neither will always be perfect. You may need to pull yourself up by the boot-
BUSINESS: Leading provider of waste
collection, transfer, recycling and resource straps periodically, but with effort, perseverance, and a little bit of luck, both
recovery, and disposal services in North can glow in your hand. And when you see the shells of others you have worked
America. Also, a leading developer,
operator and owner of waste-to-energy
with over the years begin to glow in their hands, smile as you reflect on the true
and landfill gas-to-energy facilities in the meaning of success.
United States.
EMPLOYEES: 45,000

Deborah L. Rice
T
Highmark Inc.
Through more than 25 years with Highmark, I’ve learned to focus on the
importance of working with people. My advice to women who want to advance
their careers is to carefully develop “people skills,” including interpersonal,
leadership, and self-evaluation skills.
TITLE: Executive Vice President,
For example, be inclusive. I believe in the power of many perspectives and Health Services
contributors. As a leader, I embrace the opportunity to bring people together who
EDUCATION: BS, Business Management,
have ideas different from mine. This way we can look well beyond our own view- Carlow University
points and incorporate the best ideas. With the collaboration of others, there can
FIRST JOB: Blue Cross of Western
be bigger, more exciting accomplishments. Pennsylvania in prescription
drug administration
WHAT I’M READING: Never Give Up!:

“…carefully develop ‘people skills,’ Relentless Determination to Overcome Life’s
Challenges, by Joyce Meyer
including interpersonal, leadership MY PHILOSOPHY: Treat everyone with

respect and value their unique contribu-
and self-evaluation skills.” tions. As a leader, inspire others to use
their creativity, and to participate at their
highest level of potential for the good of
the team.
Welcome the opportunity to work with as many different people as possible. FAMILY: Husband, Harry; our
daughter and my two step-daughters;
I began my career with Highmark in prescription drug administration. I’ve and our Bichon.
since worked in various administrative divisions—information technology, customer
INTERESTS: Spending time with my
service, strategic development, many parts of operations, sales, and account family, running, golf, and travel.
management. It’s true that I’ve gained a lot of cross-functional knowledge. I now
FAVORITE CHARITY: Wesley Spectrum
have the ability to connect how the organization works, but most importantly, I’ve Services (supports children with
learned how to work with many different kinds of people. I’ve learned how to build developmental, educational, or behavioral
health challenges)
confidence and trust with the people in our diverse work force, as well as with
customers, suppliers, and the people with whom we partner in the community.
Also, be critical of yourself by doing self-assessments. Ask yourself: Who am I?
How am I doing? What is going well? Where can I improve? Then go to others—
peers, mentors and managers—and ask them the same questions. You’ll gain COMPANY: Highmark Inc.
valuable insights about how you’re perceived, you’ll open empathetic ears to your HEADQUARTERS: Pittsburgh, Pennsylvania
ambitions, and you’ll build advocates. In addition, when you’re in a leadership WEB SITE: www.highmark.com
role, turn around and make sure that those you want to be following you are. If
BUSINESS: Largest health insurance
not, gain their buy-in. company in Pennsylvania, based
on membership.
And finally, always look for new opportunities. I’ve found that corporate leaders are
constantly on the lookout for talent; you should be on the lookout for opportunity. ANNUAL REVENUES: $13 billion
I’ve been proactive in my career about seeking new challenges, and I’ve been EMPLOYEES: 19,000
receptive when asked to accept new assignments. Look ahead and form mutually
beneficial relationships that will move you in the direction that fuels your passions.
Also, don’t be afraid to try new, unexpected challenges that are perhaps outside of
the box from where you thought you’d be going next.

Janet L. Robinson
M
The New York Times Company
Moments of reflection are essential. When I look back on my life there emerge patterns,
themes, and an underlying logic, and it becomes apparent that much of what I have
done is rooted in my desire to embrace risk, listen to a wide diversity of opinion, make
important decisions, and align personal and institutional values.
TITLE: President and
Chief Executive Officer
This long process of discovery began when I graduated from college near the end of the
Vietnam War. It was the early 70s: the economy was in the midst of a recession, jobs were
EDUCATION: BA, Salve Regina University;
Executive Education: Tuck School of Business
scarce, and there was anxiety in the air—all very reminiscent of where we are today.
Yet, guided by ambition and curiosity, I decided that my ongoing venture into the
FIRST JOB: Hospital Aide
future was going to be the beginning of an extraordinary journey.
WHAT I’M READING: Three Cups of
Tea, by Greg Mortenson; Outliers, by
“…Business challenges make us smarter

Malcolm Gladwell
FAMILY: Single.
INTERESTS: Collecting antiques, reading.
FAVORITE CHARITY: Salve Regina

and stronger…”
University
Initially, I became a teacher, a profession I greatly admire. Yet, after 11 rewarding

years, I decided to change careers and enter the publishing industry. This was not an
easy decision. I took enormous pride and pleasure in contributing to many young
COMPANY: The New York Times Company people’s lives, but I knew I wanted a new chapter in my life that included a career in
business. Therefore, it was important for me to become more risk-oriented and move
forward to pursue a new career experience.
WEB SITE: www.nytco.com
I applied for jobs in New York City and became an advertising sales executive
BUSINESS: Media.
for one of The New York Times Company’s magazines. While facing innumerable
ANNUAL REVENUES: $2.9 billion new experiences, I quickly learned that business challenges make us smarter and
EMPLOYEES: 7,733 stronger and that they have substantial bearing on the leaders we eventually become.
These life lessons are particularly applicable to the current environment.
As marketplace competition becomes more intense, technology goes through numer-
ous cycles of reinvention, and consumers demand more innovation, effective leadership
needs to seek an even broader diversity of analysis and opinions. With so much
uncertainty these days, listening to the opinions of the best minds available is abso-
lutely necessary. Having a varied and deep pool of talent enables an executive to
better manage risk and anticipate the countless scenarios that the business may
confront in the future.
Over the years, my career has come full circle. I now frequently talk with newly
minted college graduates about taking risks and appreciating a wide range of opinion.
My best advice is that values matter and that they should work for organizations with
a clearly stated philosophy that aligns with their own principles. I love working for
The New York Times Company because I deeply respect its commitment to treat-
ing its staff with dignity, its high standards of excellence, and its relentless pursuit of
world-class journalism. I regularly encourage young professionals to find places of
work that will provide similar meaning and satisfaction.

The New York Times Company
salutes the honorees who have

been recognized as the
WomenWorthWatching® in 2009
by Profiles in Diversity Journal®.
Our company is committed
to diverse and inclusive leadership
now and for the future.
Lauventria Robinson
M
The Coca-Cola Company
My career has spanned numerous industries, roles, and companies, and along
this path I have encountered both positive and challenging experiences that have
shaped and developed my professional (and personal) growth. I base my career
choices on a philosophy to honor my ethical standards, integrity, and values. I
also strongly believe in adhering to a personal pact to stay true to myself—to
Diversity Business Development
who I am—while understanding and maintaining the needs of the company, my
EDUCATION: BS, Applied Economics and
position, and my responsibilities and commitments outside of the workplace.
Business Management, Cornell University;
MBA, The Wharton School Working for Coca-Cola, a company with ubiquitous brands, has allowed me
FIRST JOB: Cashier at Everyone’s the opportunity to have a variety of experiences across many geographies and
Discount Store in the Bronx, New York functions. I have not followed the “traditional” path to my current role in diversity,
WHAT I’M READING: The Breakthrough, but I have always been passionate about the importance of multiculturalism as a
by Gwen Ifill
tool for growth in the evolving North American marketplace and workplace. I am
MY PHILOSOPHY: Be true to yourself. fortunate to work for a company that recognized my passion and was open to giving
You will face many challenges personally
me an opportunity to act upon it.
and professionally, but if you know who
you are and what you stand for, you will
ultimately make the right decisions. At
times these decisions may be difficult and
unpopular, but if you are clear about what’s
“…be proactive, learn all you can
most important to you, you will be at peace
with your choices. and be flexible.”
FAMILY: Son: Cameron, 10, and
daughter: Kennedee, 5.
INTERESTS: Collecting art, interior design,

Throughout my journey, I have sought out colleagues and other professionals to
travel, reading. serve as my mentors. With each relationship, I learned more about my strengths
FAVORITE CHARITies: Boys & Girls
and weaknesses and gained a better understanding of how I could effectively help
Clubs of America my employers achieve their goals and objectives—along with my own. Mentoring
played an integral part in my progression as a female business leader, woman of
color, and a single mother.
I am often asked to serve as a mentor or coach. It is a role I enjoy, and I take
COMPANY: The Coca-Cola Company pride in providing honest counsel. My advice to professionals entering the ever-
HEADQUARTERS: Atlanta, Georgia
evolving workplace today is to be proactive, learn all you can, and be flexible.
The traditional notions of what defines a career are changing…and you, too, will
WEB SITE: www.thecoca-colacompany.com
change. Be curious and reach out across functions and departmental boundaries,
BUSINESS: World’s largest because you may be surprised by what you will learn about the company and
beverage company.
about yourself.
Success Tips:
EMPLOYEES: 92,400 (worldwide)
• Take the time to learn who you are and what is best for you, professionally
and personally.
• Maintain work/life balance.
• Set achievable goals/objectives.
• Be coachable and become a coach.

Diversity is Refreshing
Congratulates
Lauventria Robinson
on being named a
“Woman Worth Watching”
in 2010
©2009 The Coca-Cola Company. “Coca-Cola,” the Red Disk Icon and the Contour Bottle design
are registered trademarks of The Coca-Cola Company.
Donna Sams
M
CVS Caremark
My response to obstacles has always been resilience; knowing that overcoming

obstacles builds strength and teaches great lessons. For me, resilience has been
about having a vision and a plan for me and being flexible and open enough to
allow new opportunities and other perspectives to enhance my vision. If I had
been “stuck” in the box that was my vision when I started my career, I would
Corporate Systems
have missed many professional and personal opportunities.
EDUCATION: BA, Psychology/Sociology,
Clark University; candidate for Master’s, Resilience is also about challenges and disappointments, and how I have
Divinity and Pastoral Counseling, chosen to “accommodate” them in my life. Challenges and disappointments
Amridge University
have been personal, professional, and sometimes both. Seventeen years ago, I
FIRST JOB: Youth counselor had the privilege of giving birth to a very special child, Brianna. She was diagnosed
(teenagers and their families)
with cerebral palsy and “global” developmental delays. One of the major lessons
WHAT I’M READING: Return to Love:
that I learned through this experience is that I never really have to do anything
Reflections on the Principles of a Course
in Miracles, by Marianne Williamson alone. There were people who had been down this road before me. Finding
them, reaching out to them, and admitting that I needed assistance was key.
MY PHILOSOPHY: Wake up every day
with gratitude, and live my purpose in Since then it has gotten easier each time, at work and in other aspects of my
everything that I do. life, to say I can’t do this by myself; I need assistance.
FAMILY: Two daughters: Thais, 34, a
lawyer; Brianna, 17. I am also raising my
14-year-old nephew, Kaseem.
“Be open to all perspectives and
trust your own voice.”
INTERESTS: Volunteer in community
organizations serving children and young
adults, e.g., YearUp and Big Sisters.
FAVORITE CHARITy: United Way

Community Impact Fund Another lesson: I may not have known the answers to a lot of questions, but
I knew what was right for me and what wasn’t. Be open to all perspectives and
trust your own voice. Both putting Brianna in an institution and giving up my
career were unacceptable to me.
COMPANY: CVS Caremark There were not a lot of examples of women with high-powered careers doing
HEADQUARTERS: Woonsocket, this, so I had to just step out there, trust myself, depend on others, and make
Rhode Island mistakes. Finally, I learned that one of the most amazing and powerful women
WEB SITE: www.cvscaremark.com that I know is me; always listen to yourself.
BUSINESS: Health care. Part of my favorite book passage is, “Authentic success is feeling good about
ANNUAL REVENUES: Approximately who you are, appreciating where you’ve been, celebrating your achievements,
$87 billion and honoring the distance you’ve already come…” Defined this way, authentic
EMPLOYEES: 215,000 success is my constant companion.

CVS Caremark celebrates
successful women in business.
CVS Caremark believes in celebrating women’s

achievements as industry leaders. That’s why we are
joining Diversity Journal in honoring some of the
most successful women in business.
We are proud to support the women who challenge us to

care and inspire us to lead. We congratulate one of our most
valuable CVS Caremark leaders for being recognized as a
Woman Worth Watching for her accomplishments:
Donna Sams, Vice President of Corporate Systems
09505MIM09
Sue Ann Schweitzer
D
Textron Defense Systems
During the last 20 years, I have had opportunities to work across a handful of
industries in positions spanning a broad range of disciplines, including procurement,
finance, training and development, marketing, and continuous improvement. As
vice president of business operations for Textron Defense Systems, I have drawn
TITLE: Vice President, Business Operations
on all of these experiences to gain perspective, strategize, and develop multidis-
EDUCATION: BBA, University of Oklahoma; ciplinary solutions that help drive business success.
MBA, University of St. Thomas
(Houston, Texas) Looking back, my career path makes a lot of sense—but that wasn’t always
FIRST JOB: Associate Analyst, Conoco Inc.
the case. In my first job after college, I was an analyst in a management develop-
ment program at Conoco Inc., then DuPont’s energy subsidiary. I struggled dur-
WHAT I’M READING: The Forgotten
Man: A New History of the Great
ing that first year. I just didn’t understand how to be successful. Mercifully, two
Depression, by Amity Shlaes of my peers in the program helped to show me the way.
MY PHILOSOPHY: Keep it simple—the As with so many experiences during my career, the challenges of that first
simplest solutions are more likely to sustain
over time.
role taught me valuable lessons. Chief among these is the importance of asking
questions, listening to others, and involving people in what you’re trying to
FAMILY: Brother and sister; two nieces
and four nephews.
accomplish. I simply wouldn’t have survived my first job without the help of my
colleagues. Consequently, I continue to solicit ideas and input from others to
INTERESTS: Windsurfing, reading,
and walking.
achieve business goals. The success of a business is not dependent solely on any
individual, but on a team working together toward collective goals.
FAVORITE CHARITies: Providence
Animal Rescue League; Rhode Island
“…I continue to solicit ideas and input

Society for the Prevention of Cruelty
to Animals
from others to achieve business goals.”

COMPANY: Textron Defense Systems
As I learned Six Sigma and Lean methodologies at GE and Textron, I saw
HEADQUARTERS: Wilmington, the value of simplicity and transparency of information. Sometimes people
Massachusetts
believe that the best solution is a complex one; however, simple solutions foster
WEB SITE: www.textrondefense.com acceptance and are easier to sustain over time. Transparency of data and processes
BUSINESS: Aerospace and defense. also is essential, because decision-making is easier and faster when everyone
shares the same knowledge base. In addition, you allow others to feel more
EMPLOYEES: 980
confident about making decisions and offering ideas by increasing transparency
when data and processes aren’t well understood or routinely communicated.
Ultimately, I am the product of the extraordinary people I’ve been able to
work with at Conoco, GE, and Textron. I also am fortunate to have a network
of talented friends who make themselves available when I ask for advice. At the
end of the day, I take greater pride in the friendships I’ve made, and the work
we’ve accomplished together, than simply in the career goals I’ve achieved.

Patricia B. (Pat) Shrader
T
BD
There are a number of people who taught me some important lessons that have
helped shape my life and my career. The first was my father, who always said,
“Work hard, tell the truth, and don’t borrow or lend money”—values I have
always tried to incorporate in work and in life. He also said the three best careers
for women were secretary, nurse, or teacher; he had a slight preference for teaching, TITLE: Senior Vice President, Corporate
Regulatory and External Affairs
because it provided child-friendly hours and summers free. Although I tried out
all three roles at various points in my early career, I discovered that my father FIRST JOB: 10th grade biology teacher
was dead wrong about careers, at least in my case. Coincidentally, four of my WHAT I’M READING: Life Sentences, by
Laura Lippman
five daughters are teachers.
MY PHILOSOPHY: Depends on the day
“…unless you understand the politics of

that you ask.
FAMILY: One husband, six children (of
an organization, career goals whom I am exceptionally proud), six

grandchildren, and four dogs.
may elude you.” INTERESTS: Reading, politics,

women’s issues.
FAVORITE CHARITy: March of Dimes

A second mentor was my advanced-biology teacher in high school, who
worked his senior students like dogs, during a year when most other seniors were
coasting toward the finish line. In addition to a rigorous class schedule and the
usual homework assignments, we were assigned a series of “projects” during the
COMPANY: BD
year. These required us to put in extra hours before and after school and on the
weekends, which we spent wading through streams, walking through fields being HEADQUARTERS: Franklin Lakes,
New Jersey
bitten by bugs, etc. He was unrelenting and unforgiving; we thought he was the
most monstrous teacher ever encountered. What some of us eventually realized WEB SITE: www.bd.com
years later was that he had an incredible passion for his subject—a passion he BUSINESS: Medical technology.
wanted to instill in others. Although I had applied to colleges intending to major in ANNUAL REVENUES: $7.2 billion
English or languages, I ended up changing my major to biology. Ultimately, the
EMPLOYEES: 28,000
college science background gave me a real advantage in the highly competitive
market of Washington, D.C. law firms.
Another noteworthy mentor was the head of the practice group at the law firm
where I spent eight years, prior to joining BD. He was, and is, a brilliant man
who not only taught me a great deal about the law, but also forced me into public
speaking, which I had expertly avoided until that time. He also taught me the
value of motivating a team to achieve outstanding results, as well as the
importance of political savvy.
Even when you work hard and do well, unless you understand the politics of
an organization, career goals may elude you. I also learned the value of being able
to make difficult decisions and take responsibility for seeing them implemented.
While science has been an underlying theme throughout my career, the variety of
jobs I’ve held have led me through several different fields of work, and I’ve learned
something valuable from each of these experiences.

Deborah M. Soon
M
Catalyst
Mentors have made a huge difference in my career. I still remember the words
of my first manager and mentor: “Deb, you’re great at what you do, but it takes
more than just being good to advance. You need to make your influence felt!”
That advice has stayed with me, helping me maneuver successfully through the
TITLE: Vice President, Marketing &
corporate world.
Executive Leadership Initiatives
EDUCATION: BA, Mathematics, University

Finding the right way “to make my influence felt” has often been difficult.
of California at San Diego; MBA, Harvard It has been tricky to navigate between my Asian values of self-effacement, and
Graduate School of Business the workplace expectations of self-promotion, in order to succeed. It is trickier,
FIRST JOB: Systems Analyst, EDS still, to balance both against the stereotypes of women, and in particular, Asian
WHAT I’M READING: Twilight, by
women, in business. Making my influence felt hasn’t meant dancing on tables
Stephenie Meyer (to keep up with my to draw attention to myself—it is about leadership. For me, that means “quiet”
daughter!)
leadership, the many ways I choose to bring out the best in people, whether
MY PHILOSOPHY: Never have regrets. directly or indirectly.
FAMILY: Married; one daughter
(adopted from China).
INTERESTS: Movies, finding “hole in the

“…great leaders are selfless…”
wall” restaurants, fast cars.
FAVORITE CHARITy: The 1990 Institute I started working with my second mentor, the director of internal audit for
Spring Bud Program
a multibillion-dollar paper company, when I helped develop the organization’s
first processes for auditing financial software. This mentor became my champion
and helped me move into a core business unit. When I was accepted by the Harvard
Business School, but lacked the money to attend, he persuaded the company to
COMPANY: Catalyst provide me with a full scholarship. It was a major turning point in my career.
HEADQUARTERS: New York City After obtaining my MBA, I decided that I wanted to run a company, so that
WEB SITE: www.catalyst.org I could have significant impact on a business. To do so, I needed other skills
BUSINESS: Nonprofit focused on advancing
and experiences, especially in sales and marketing. Again, I was fortunate to find
women in the workplace. Catalyst has a mentor who was willing to guide me, and who ultimately recommended me
received the highest rating from the to the board as his successor to the CEO position. In this way, I got my shot at
American Institute of Philanthropy for
maximizing the effectiveness of every running a company, and I eventually took it public.
dollar contributed.
I am forever in debt to these wonderful people who invested in me. I truly
ANNUAL REVENUES: $10.15 million believe that great leaders are selfless, as were these gentlemen. I only hope that I
EMPLOYEES: 74 can do for others as they did for me—look for the best in people; seize opportunities
to coach, facilitate, and develop them; and remove any barriers that might prevent
them from reaching their potential.

Mary Stoddart
I
Best Buy Co., Inc.
I have always felt a calling to develop deep connections with others, recognizing
every relationship as an individual thread in the tapestry of my life. This focus
on leveraging supportive networks, building relationships, and engaging others
has been greatly beneficial to my success.
TITLE: Vice President and
From an early age, my parents instilled in me the belief that the opportunities Territory General Manager
for my life were boundless and that anything was possible. Their belief in me gave
EDUCATION: Mount Holyoke College
me great confidence and made me realize the importance of having a strong support and IMD school of Business in Switzerland
system of advocates on your behalf. Taking on leadership positions in school and
FIRST JOB: Hotel housekeeper, Marriott,
athletics, I began to live out that mindset, acting as a role model to peers, and Newton, Massachusetts
paying forward the vote of confidence that was so inherently passed on to me. WHAT I’M READING: To Kill a
Mockingbird, by Harper Lee
“…realize the importance of having MY PHILOSOPHY: The only constant in

life is change.
a strong support system of advocates FAMILY: Married for 23 years with four
on your behalf.”
children: Will, Haley, John, and Carly.
INTERESTS: Decorating, sewing,

restaurant exploration, art.
Early in my career, I recognized that same connectedness as being an essential FAVORITE CHARITies: American
Cancer Society
element of success in the business world as well. I began participating in the
Menttium Program, a mentorship organization dedicated to advancing professional
development by creating personal connections across networks. My mentor was
a retired SVP of Sears, deeply passionate about empowering women to break the
glass ceilings existing in business life. The program facilitated a one-year mentoring COMPANY: Best Buy Co., Inc.
relationship, but the connection I fostered with my mentor lasted much longer HEADQUARTERS: Richfield, Minnesota
and made a significant impression on my personal and professional development.
WEB SITE: www.bestbuy.com
My climb up the corporate ladder was enhanced by supportive relationships
BUSINESS: Consumer electronics retailer.
like this, and as a leader, I believe it is essential for me to pass along to others a
ANNUAL REVENUES: $45 billion (2009)
positive experience, similar to what I received when someone took a chance on
me. I continued my involvement with Menttium, only this time as mentor to EMPLOYEES: 155,000 worldwide
a young woman from Texas, working in the corporate field across the border in
Mexico. The significance of mentorships became even more evident as I saw
the lack of development opportunities available to my mentee, and I realized
the immense importance of ensuring advocacy for women in all stages of
professional development.
Now, as newly appointed co-leader of the Women’s Leadership Forum (WoLF)
at Best Buy, I believe the vitality of mentorship will come to fruition even more,
with WoLF acting as the catalyst for engaging and inspiring individuals through
a network of strong supporters. And it is through a solid foundation like this that
individuals can relate to one another, help each other succeed, and become better
leaders in the process.

Cathy Suever
F
Parker Hannifin
For each of us, there are many different experiences and events we can point to
when defining what drives success. Terms such as good mentors, having passion,
building trust, and solid ethics, often come to mind. These could be considered
pre-requisites for success. For me, the whole package of what drives success
TITLE: Group Vice President, Controller
comes down to people.
EDUCATION: BS, Accounting,
University of Dayton
I believe success is strongly influenced by respecting the people around us,
whether they are customers, superiors, peers, the team working for us, or even
FIRST JOB: Working a 4-ton press to
assemble fittings
people not directly involved. I grew up with seven siblings, so there were ten of
us in a one-bathroom home. Respecting each other wasn’t an option, but rather
WHAT I’M READING: Any mystery I can
escape into.
a matter of survival. I learned at an early age that respecting the knowledge others
have, and understanding how I could use that knowledge, would help me
MY PHILOSOPHY: Do the best you can
with what you have. accomplish things faster and better, and could provide me great rewards.
FAMILY: A supportive husband and an
“Stop, listen, and learn from

amazing daughter.
INTERESTS: Most spare time is spent

watching my daughter play soccer and
making great friends on the sidelines. every person you meet.”
FAVORITE CHARITies: American Red
Cross; Susan G. Komen Foundation
This is one of the important homegrown lessons that I’ve taken into the
workplace with me. Valuing what others can contribute, whether it’s the person
delivering the mail, or the highest leader in the company, has taught me that
respecting what they have to offer helps me even more than it helps them.
COMPANY: Parker Hannifin
Everybody approaches a problem with different perspectives, backgrounds
HEADQUARTERS: Cleveland, Ohio and opinions. Respecting what everyone has to contribute is a terrific learning
WEB SITE: www.parker.com opportunity. Don’t let that opportunity escape. Stop, listen, and learn from
BUSINESS: Parker Hannifin is the
every person you meet. Appreciate their contribution and recognize them for
world’s leading diversified manufacturer their value, no matter who they are. Put yourself in their shoes and look at a
of motion and control technologies and situation from their standpoint. Practicing this in your professional life will not
systems, providing precision-engineered
solutions for a wide variety of only help you grow, but will also demonstrate a respect that will drive rewards
commercial, mobile, industrial and all around.
aerospace markets.
However, success doesn’t arrive by simply respecting the people you see every
Annual Revenues: Over $10 billion
day. I also believe in the principle of exceeding others’ expectations—every day.
EMPLOYEES: 52,000 Always go a step further. Make them notice the job you’ve done. Demonstrate
you’re ready for the next level.
And you can’t do it alone. There are very few jobs, if any, that I could do
without the support of the team working with me, for me, or above me. That
includes support from home, from friends, and from many others we don’t even
see. Respect and value what they do for you, and you could go a very long way.

Sandy Swider
A
Starwood Hotels & Resorts Worldwide, Inc.
A 20-year hospitality career has led me to a special place. I am developing the

Global Citizenship function within Starwood Hotels & Resorts Worldwide, Inc.
Global Citizenship is Starwood’s tag for Corporate Social Responsibility and it
encompasses taking good care of the environment plus taking good care of people.
TITLE: Vice President, Global Citizenship
I grew up in a loving family tenaciously committed to working hard, standing
by their word, and helping others along the way. My eighth grade teacher, Mrs. EDUCATION: BS, Penn State
Hotel School
Stanczak, appreciated those characteristics, instilled confidence in me, and nurtured my
instinct to do the right thing. As a result, I won the Good Citizenship award at my FIRST JOB: Camp counselor for children
with special needs
eighth grade graduation. It all started there! Acting on these basic principles has served
me well over the years. WHAT I’M READING: Just Good Business:
The Strategic Guide to Aligning
Corporate Responsibility and Brand, by
“Staying on the right path can be Kellie McElhaney
simple if we let it be.”

MY PHILOSOPHY: Everything communi-
cates; work hard; stay true to yourself.
FAMILY: I have a large, loving family that

includes a ten pound Shih Tzu.
When things start to feel too complicated, I remind myself to stick to the FAVORITE CHARITies: Choey Memorial
basics…to stay focused on the task at hand and to treat people the way I want to be Pentathlon; The Smile Train
treated. Staying on the right path can be simple if we let it be. That understanding
helped me navigate through the early days coaching and counseling associates,
re-stocking the Sunday brunch buffet, or conducting a hotel quality assurance review.
In 2001, I took on my first role at Starwood’s headquarters. My, how things can COMPANY: Starwood Hotels & Resorts
feel overly complicated at the “Corporate Office.” It became essential to work hard Worldwide, Inc.
to keep things simple. I was privileged to learn from a distinguished group of mentors HEADQUARTERS: White Plains,
full of warmth, creativity, and smarts. They shaped my management and leadership New York
approach by teaching me that a problem halved is a problem solved, to stay positive, WEB SITE: www.starwoodhotels.com
that everything communicates, and to enjoy loads of laughs along the way. In various
BUSINESS: Hospitality.
leadership roles that followed, I learned that in-person dialogue is more impactful
than e-mail, to solicit ideas from every level of the organization, to never stray too ANNUAL REVENUES: $5.9 billion
far from the frontline of our business, and that there is always time to say thank you. EMPLOYEES: 145,000
An especially memorable role at Starwood was working to revitalize our Four

Points by Sheraton brand. That work started with listening to guests and then
focusing on the basics to drive improvements. Our uncomplicated approach resulted
in unprecedented guest satisfaction scores and unit growth.
And now, I have the extraordinary opportunity to help mobilize Starwood’s global
scale and harness the incredible passion of our people to take good care of the envi-
ronment and give back to our communities. With a portfolio of 1,000 hotels and
145,000 associates in 100 countries and nine brands, things could get complicated.
Here’s to the friends, mentors, and experiences that will help keep us on the right path!

Sharon C. Taylor
E
Prudential Financial, Inc.
Everyone’s career path is different. But you can count on one thing—there will be
challenges along the way. That’s why it’s important to have a support system in place,
one you can look to for guidance and direction. No one can succeed alone. I
certainly didn’t, which is why I believe so passionately in the power of mentoring.
Human Resources Early in my career, I developed a network of people who helped me learn
about Prudential’s businesses, about people, and about myself. No one called it
EDUCATION: BA, Foreign Languages,
Temple University mentoring at the time, but that’s what it was. They shared insights on how to
navigate the organization and learn the unwritten rules of the corporate world.
FIRST JOB: Short-order cook
They provided constructive feedback and delivered hard messages that were
WHAT I’M READING: Outliers, by
Malcolm Gladwell; Stormy Weather, by
sometimes difficult to hear. When I felt stalled, they helped me identify strategies to
James Gavin grow and encouraged me to take on difficult but developmental assignments. Without
MY PHILOSOPHY: “Service to
my mentors, I may not have made those key decisions that helped me advance.
others is the rent we pay for living.”
Having experienced the power of mentoring first-hand, I try to do the same
–Marion Wright Edelman
for others in my professional and personal life. I mentor several emerging lead-
FAMILY: Married with one child
ers within Prudential and work closely with our business resource groups to help
INTERESTS: Reading, traveling, reinforce the importance and impact of professional development and building
and cooking.
supportive networks. I am also active in external organizations like the Executive
FAVORITE CHARITY: EUPC Leadership Council’s NextGen Network, which seeks to support high-potential
Scholarship Fund
African American professionals at critical stages in their careers.
One story particularly close to my heart is that of Kory and Kia Saunders,
twin sisters and scholarship recipients from a not-for-profit organization I chair
outside of work that provides financial assistance and guidance to students of
COMPANY: Prudential Financial, Inc.
color. Kory, one of my mentees, graduated summa cum laude from Hampton
HEADQUARTERS: Newark, New Jersey University and is now a marketing professional with Newsweek. Kia is an attorney
WEB SITE: www.prudential.com who recently passed both the New York and New Jersey bar exams.
BUSINESS: Financial services.
ANNUAL REVENUES: $29 billion in 2008 “No one can succeed alone.”
EMPLOYEES: 41,000
These accomplished sisters are now sharing their gifts with young high school
and college students. To me that’s what it’s all about—helping others overcome
obstacles to achieve their own success so that they can become part of the next
generation to give back.
There’s an African proverb that says, “He who learns, teaches.” I believe this
is both a responsibility and a gift. We all have the ability to leave a unique and
lasting legacy within our families, professions, and communities—a legacy that
will benefit those who follow us. This is the virtuous cycle of leadership.

energized by
DIVERSITY
With more than 7 million customers and 27,000 employees, National Grid is
one of the largest investor-owned utilities in the world. And, our greatest strength
comes from the power of inclusion and diversity in our workforce. The value
of an individual’s skills, special talents, multicultural experiences, and alternative
life styles is an integral part of our corporate culture. So is our commitment to
preserving the environment as we address the energy needs of our customers.
Whether you are interested in future employment, or are a small business
entrepreneur, we welcome your perspective. Learn more about career and
business opportunities at www.nationalgridus.com.
Jamie K. Thorsen
I
BMO Capital Markets
I was fortunate to enter the foreign exchange (FX) business in the late ‘70s.
Even though FX trading is one of the world’s oldest professions, it suddenly
became very meaningful to international investors and multi-national corporations
when President Nixon floated the dollar by removing it from the gold standard.
TITLE: Executive Managing Director
FX lacked the defined “old boy” structure, so promotions and opportunities were
& Head, FX Products and
China Capital Markets based on performance first. Working in a meritocracy has allowed me to grow
professionally and personally—doing what I enjoy. I try to create that environ-
EDUCATION: BS, Psychology, Denison
University; MBA, Benedictine University; ment for my team. I have found that if you are consistent in your behavior,
working on graduate Gemology degree clear in your expectations, and have integrity regarding your interactions with
FIRST JOB: Trading food for money people, getting results becomes an easier task. In addition, having a passion for
(grocery store cashier) your work, an ability to continue learning, and a sense of fun, will keep every-
WHAT I’M READING: The Ascent of thing new and exciting. Most importantly I have found that looking for ways to
Money: A Financial History of the World, re-invent yourself and your career keeps you from getting tired or complacent.
by Niall Ferguson. Always read anything
by Janet Evanovich. Her Stephanie Plum
character is beyond funny.
MY PHILOSOPHY: Always trade money “…taking risks and ‘being in the game’
is the only way to encounter
for time. You can always figure out how
to get more money, but there is no way to
expand your defined time on earth.
FAMILY: Married, three children. opportunity and obtain results.”

INTERESTS: Skiing; jewelry design;
running; core training.
In every challenge I have found opportunity and growth. Everything that has
FAVORITE CHARITy: Children’s
Memorial Hospital been a struggle has turned into a learning experience, where each hurdle has brought
both expected and unexpected benefits. I have learned that taking risks and
“being in the game” is the only way to encounter opportunity and obtain results.
To me, success at work is enjoying what you do and being able to take ownership
COMPANY: BMO Capital Markets of a business or a role, so by my definition I consider myself successful. I always
caution people that work success is only a part of the equation. To be truly
HEADQUARTERS: Toronto, Canada
successful, I believe you need to be able to balance your career with family,
WEB SITE: www.bmo.com
friends and outside interests. While not an easy task, I believe that this balance
BUSINESS: Financial services. is something that is “job one” in terms of being good at what you do and happy
ANNUAL REVENUES: $10.2 billion with whom you have become. I do think you can “have it all.”
(Canadian)
One’s lifestyle is governed by balancing things that you love to do with
EMPLOYEES: 37,000 things that are necessary to do. Steer yourself into a position where both are
satisfying. A career is more than a job; it’s a way to express yourself to the world
and be creative in your own very special way. Enjoy every moment.

Susan Thrope
T
New York Life Insurance Company
The road I traveled to reach my goals started in my parents’ kitchen, where I was
consistently taught that I would achieve my dreams if I trusted in myself, worked
hard, and made informed decisions, even if they might not always be well received.
This is the foundation of my success: “To thine own self be true.”
The basic tenet of my philosophy is that you are responsible for your career path. Deputy General Counsel & Secretary
There is rarely a prescribed and direct path to success. Here are some guiding principles
EDUCATION: BA, Economics, Boston
I’ve learned and applied:
University; JD, Brooklyn Law School; LLM,
Be completely engaged. Remain focused on your current assignment and job New York University School of Law; MBA,
Columbia University School of Business
responsibilities, rather than looking ahead to the next opportunity or promotion.
FIRST JOB: Beachbrook Day Camp
Be prepared for any opportunity. Educate yourself both formally, with advanced counselor, for children with special needs
degrees and certifications, and informally, by joining industry groups or attending
WHAT I’M READING: The Tipping Point,
industry-related seminars and functions. by Malcolm Gladwell
Be flexible—say yes. Be open to assignments that may be outside your expertise. MY PHILOSOPHY: To thine own self
Opportunities that have been most helpful for my growth have been those outside of be true.
my comfort zone. They broadened my skills and reinforced my self-confidence. FAMILY: Husband, Michael; children,
Brandon and Rebecca.
Be clear about setting expectations. When you assume a new assignment outside
your area of expertise, fully understand what the expectations are, and don’t pretend to INTERESTS: Music (Bruce Springsteen),
know more than you do. Request coaching, staff support, or other reasonable assistance dance (tap, ballroom, jazz), Girl Scouts
(Brownie Leader for my daughter’s troop),
to help you acclimate to the new role. sports (Jets, Mets and my son’s teams).
FAVORITE CHARITies: Girl Scouts
“…you are responsible for

your career path.”
COMPANY: New York Life
Insurance Company
Be a professional. Act and dress professionally. HEADQUARTERS: New York City
WEB SITE: www.newyorklife.com

Be a good communicator. Effective and influential speaking and writing skills are
essential to success. Invest time to enhance these skills. The smartest people may not be the BUSINESS: Insurance.
most successful if they aren’t able to communicate in a clear, concise, and credible manner. ANNUAL REVENUES: Operating
Revenue: $14 billion
Be decisive. Being able to make well-informed (and possibly unpopular) decisions
is a true sign of a leader. EMPLOYEES: 8,932 U.S.-based
employees (as of May 31, 2009)
Be willing to take a risk and to make mistakes. Taking well-informed, reasonable
risks is an integral part of a successful career. Turn adverse situations into learning experiences.
Being responsible for your career path includes learning from others: your family,
teachers, mentors, mentees, friends, and colleagues. Listen, observe, and absorb. What
works; what doesn’t?
Finally, be patient. Success may not follow the time frame that you envision. It is
better to be promoted one year “late” than one year too “early.”
As I learned from my parents, “To thine own self be true.”

Suzzanne Uhland
L
O’Melveny & Myers LLP
Looking at my career now (particularly in light of today’s economy), it appears

to have been a plan well executed. But neither the path I have traveled, nor the
degree to which I have succeeded, were what I expected, and are in large part
due to my mentors, who helped me find my strengths and maintain and achieve
TITLE: Partner, Policy Committee greater perspective.
Member, and Chair of the
Restructuring Practice Like many women of my era, I started out believing that “professionalism”
EDUCATION: AB, Economics and was equated with “toughness” and maintaining aloofness. But one cannot develop
Linguistics, with distinction, Phi Beta professionally (or probably in any other way) in isolation. Mentoring relationships
Kappa, Greenberg Prize for Outstanding
Linguistics Graduate, Member of Council
can enable those starting out, to see what they cannot see, in their performance
of Presidents, Stanford University; MA, and themselves. It was my mentors who led me to understand that my viewing
Linguistics, Stanford University; JD, Yale
an issue in an unconventional way, and my habit of speaking in metaphors, were
Journal on Regulation, Co-Editor-in-Chief,
Yale University expressions of creativity I should not suppress, but combine with discipline to
strengthen my analysis. Perhaps more importantly, each of my mentors pushed me
FIRST JOB: Working at
Kentucky Fried Chicken to pause before reacting, and look at issues and situations from the perspectives of
WHAT I’M READING: The Dream of
others involved. Though sometimes this is a challenge for independent achievers,
Scipio, by Iain Pears it is in fact the key to true success.
MY PHILOSOPHY: Put yourself in the
other person’s shoes.
“…be aware of other views
when confronted with a new
FAMILY: Two daughters, 13 and 10.
INTERESTS: Skiing, ancient Rome,

word games.
FAVORITE CHARITY: World

or difficult situation…”
Wildlife Foundation
My mentors have been a varied lot with greater and lesser roles in my develop-
ment—senior partners, the women in leadership in my organization, the judge for
whom I clerked, and, later in my career, my clients who cared enough to provide
COMPANY: O’Melveny & Myers LLP me feedback. To this day I stop and think, “What if I were the supervisor being
handed this work product, the judge ruling on this argument, the client hearing
HEADQUARTERS: Los Angeles,
California this advice?” And now that I am myself the supervisor, I think, “What if I were
the junior lawyer getting these instructions or that feedback?” These reflections
WEB SITE: www.omm.com
have enabled me to reach greater levels of communication, teamwork, and results.
BUSINESS: Law Firm.
To those beginning their careers, look for mentoring in a variety of relationships,
ANNUAL REVENUES: $907.5 million
and allow others to help you see in yourself what might be obscured for you. And
EMPLOYEES: 2,172 (935 attorneys) be aware of other views when confronted with a new or difficult situation—as your
mother would say, stop for a moment and put yourself in the other person’s shoes.

Together, we can bring people
and ideas together.
At Parker, some of our greatest successes happen when we bring people with different
backgrounds and perspectives together. The ideas flow and innovation begins.
As the global leader in motion and control technologies, we recognize the importance
of a positive culture that promotes diversity, community and ethical behavior. And, we
are proud to support Profiles in Diversity Journal and its eighth annual Women Worth
Watching special issue.
www.parker.com
Mary D.Van de Kamp
M
Kindred Healthcare
My number one leadership rule is something I learned from my 93-year-old

father. He has been a judge for over 40 years. After high school, I would walk to
his office to catch a ride home. Usually, he would be meeting with someone in
his chamber. They would be in deep conversation while sharing afternoon tea.
TITLE: Senior Vice President, As I watched, I thought there must be some very important legal matter being
Clinical Operations
discussed. Maybe there was, but what really stood out to me was this observation:
EDUCATION: MS, Communication My dad listened intently, smiled warmly, shared a kind word, and included a
Disorders, University of Wisconsin
firm handshake. After the discussion, each person left with a wide smile and
FIRST JOB: Certified nursing assistant
seemed to step a little lighter. This scenario played out time after time.
WHAT I’M READING: Franklin D.
Roosevelt biography
“Giving people a little more than they expect is a good way to get back a lot more
than you’d expect.” —Robert Half
MY PHILOSOPHY: It is a choice I make
to see joy and fun in each person, I strive to practice this leadership skill each day, and have seen a positive
situation, and experience I encounter.
impact on our team.
FAMILY: Husband of 35 years, Mike; and
our four sons and daughter-in-law.
INTERESTS: Politics, reading, sports. “…positive interaction, direction,

FAVORITE CHARITY: The HOPE Fund
(company’s employee assistance fund) and energy increase productivity.”
I read the book How Full Is Your Bucket?, by Tom Rath and Donald O. Clifton;
they describe the importance of positive impact in the workplace through The
COMPANY: Kindred Healthcare Theory of the Dipper and the Bucket. Everyone has an invisible bucket. We are at
HEADQUARTERS: Louisville, Kentucky our best when our buckets are overflowing. Everyone also has an invisible dipper. In each
moment, we can use our dipper to fill or to dip from another person’s bucket.
WEB SITE: www.kindredhealthcare.com
BUSINESS: Diversified post-acute

Good leadership requires you to have someone to follow you. Studies have
healthcare services. demonstrated that positive interaction, direction, and energy increase productivity.
In healthcare, our employees are required to give to their patients and customers
all day long. They finish up for the day and head home to give to their families.
EMPLOYEES: 54,500
Without leaders who provide recognition or praise of a job well done or provide a
moment of encouragement, their employee buckets are pretty empty at the end of
the day. Industry surveys say many employees leave their jobs because they don’t
feel appreciated.
By increasing positive energy in our organizations, we can improve job satisfac-
tion, customer and employee retention, increase productivity, and maybe even the
unthinkable—allow…work to be fun.
My experience taught me success is built on taking every opportunity to
really listen, provide a bit of praise, fill someone’s bucket. Employees are happier
and more productive, business is strong, and even life is better. In retrospect, I
now know that I watched my father fill many buckets. And as the author stated,
“Don’t waste another moment—another bucket is waiting for you to fill it.”

Amy E. Wagner
F
Burger King Corp.
For many years after earning my MBA, I worked in a very male-dominated

discipline and industry—finance within a transportation and logistics company.
There were very few females in positions of power to learn from and to be mentored
by. But I quickly learned that mentors are everywhere, and you can learn and
grow in every situation. TITLE: Senior Vice President, Investor
Relations and Global Communications
I probably learned the most from two individual bosses; one good and one
EDUCATION: BA, School of Public Affairs;
not so good. The “good boss” taught me the power of communication, team and MBA, International Business and Finance,
building and the importance of applying a critical thought process to each and Florida International University
every situation. The “bad boss” taught me how to deal effectively with difficult FIRST JOB: Age 12: Papergirl for an
personalities and circumstances, and how to navigate the corporate political afternoon community paper
environment. You can learn just as much from a good boss as you can from a MY PHILOSOPHY: Life is too short not
bad one—even if it is what not to do! to be happy—love what you do, and do
it well!
I also quickly learned that a great attitude is the key to success. Faced with
FAMILY: Married 14 years, with two
difficult odds in succeeding in a predominately male-dominated industry, I boys, ages 10 and 11.
chose to come to work every day with a positive attitude and a desire to succeed.
INTERESTS: Cooking, travel.
Abraham Lincoln said, “Always bear in mind that your own resolution to succeed
FAVORITE CHARITies: HAVE IT YOUR
is more important than any other one thing.” You choose your attitude each WAY® Foundation; American
and every day, and I’ve chosen a positive one—one that fosters great relation- Diabetes Association
ships both in and out of work.
“Don’t try to be someone you’re not

or work in an environment that COMPANY: Burger King Corp.
HEADQUARTERS: Miami, Florida

does not inspire and challenge you.” WEB SITE: www.bk.com
BUSINESS: Quick service

restaurant chain.
I saw many of my male colleagues thrive professionally by taking calculated
risks, while I also witnessed many of my female colleagues not willing to leave ANNUAL REVENUES: $2.5 billion
their comfort zones. Being open to new opportunities and taking on new and EMPLOYEES: 27,000 corporate- and
different responsibilities has served me well. I began my career in finance, and company-owned restaurant employees
now I head up Investor Relations and Global Communications for a multi-

national consumer brand.
But the biggest lesson I’ve learned is to be myself and to have fun. Don’t try
to be someone you’re not, or work in an environment that does not inspire and
challenge you. And most of all—be happy. Life is too short not to be happy—
love what you do, and do it well!

Tina Waters
T
Comcast Corporation
Throughout my life, my mom has been my number one mentor and role model.
She taught me by example that “to whom much is given, much is expected,”
and to take the blessings of my life and give them to others. I have carried those
lessons with me throughout my personal life and professional endeavors.
TITLE: Senior Vice President of Customer
Care, Comcast Cable In addition to my mother, I’ve had many people in my life that have mentored
me and influenced me to be the person that I am today. From my days as a teen-
EDUCATION: BS in Business Adminis-
tration, Villanova; MS, Organizational ager working at a neighborhood restaurant, to my current position at Comcast,
Dynamics, University of Pennsylvania there have been many people along the way who have served as mentors to me
FIRST JOB: Call Center Assistant and have shown me that being a leader is about more than giving instruction.
Manager at Bell Atlantic
Mentoring is about taking people’s potential and guiding them toward reaching
WHAT I’M READING: Lipstick Jihad, their goals, which ultimately leads to us reaching our collective goals. It is also
by Azadeh Moaveni;
my monthly Vanity Fair magazine about being an advocate for others. Additionally, it is about being a leader versus a
manager. I’ve learned great lessons from family, friends, colleagues, supervisors,
MY PHILOSOPHY: To whom much is
given, much is expected. and even those whom I have supervised.
FAMILY: I live with my husband Thomas,
my stepdaughter Jazmine, and my
mother, Patty; my sister and brother, “…be persistent while leaning on the
wise council of mentors.”
nieces and nephews, and grandmother all
live close by; my father, Voyer, resides in
LA. Family is very important!
INTERESTS: Tennis, indoor rock climbing,

reading, shopping, family time, double-
dutch, international travel.
My career path began at Bell Atlantic right out of college. I entered their
management training program and learned to manage people at call centers.
FAVORITE CHARITies: Montgomery
County Head Start; Urban League
From there, I honed my skills at PECO Energy, a consulting firm called Gartner
of Philadelphia Group, and for a brief time, a start-up called Software Consulting Group. I then
joined Comcast, where I have been for 10 years, doing what I am really passionate
about—helping others by connecting how a business can positively impact
a person’s experience. I have gained much knowledge from these experiences,
COMPANY: Comcast Corporation
including learning the value of negotiation skills, how to find common ground,
the ability to think systematically and how to coach and develop others.
HEADQUARTERS: Philadelphia,
Pennsylvania I also overcame some hurdles. I realized that leadership is hard work and is
WEB SITE: www.comcast.com never easy when you work in a people-centric environment. I also experienced
challenges in some instances of not being taken seriously by others because I am
BUSINESS: Cable, internet, and
phone communications. a woman and a person of color. But my perspective was always positive, looking
for the lesson in each situation.
I have so much that I want to do in my life. And my advice to young
women is to be persistent while leaning on the wise council of mentors. They
can act as a strong support system and can help move you toward reaching your
fullest potential.

Diversity powers innovation.
Innovation powers Comcast.
We power dreams in our communities. And we live and breathe
innovation every day.
By embracing diversity of thought, philosophy and experience,
we have become the nation’s leading provider of entertainment,
information and communication products and services.
By embracing diversity of communities, we have become an
employer and a provider of choice.
Comcast congratulates our own Tina Waters for being featured in

the 8th Annual WomenWorthWatching® Issue. Here’s to her strength
and persistence to be an authentic leader and mentor.
To learn more about our commitment to diversity,

go to www.comcast.com/diversity
Stephanie Gaillard White
W
MWV
When I was a little girl, my mother instilled in me a core value that I have
upheld my entire life. She said, ‘‘No matter what you do, help other people.” Those
words have played a vital role in my personal and professional development.
I began my career at MWV as a computer programmer. I excelled at my role
TITLE: Vice President, Diversity and
Leadership Management and was quite happy with the career path I had chosen. But, as fate would have
it, my career would take a different turn when one of my early mentors said to
EDUCATION: BS in Business Administration,
University of South Carolina me, “Stephanie, you are a star in computer programming, but you have an even
greater gift—developing others. Don’t ever lose that.” Those words resonated
FIRST JOB: Computer Programmer
deeply with me, and I began to look for opportunities that combined my skills
WHAT I’M READING: Mystery novel by
Walter Mosley and the Bible
with my passions.
MY PHILOSOPHY: The Golden Rule:

In my current role, I am able to develop others on a daily basis and it is
“Do unto others as you would have them exciting work. I help hone the skills of promising up-and-coming talent and
do unto you,” and “To whom much is
also assist senior leaders in maximizing their strengths. I’m grateful for the opportunity
given, much will be required.”
to build and fortify relationships with colleagues, students, suppliers, and the
FAMILY: Husband, Mario; and sons,
community. I also seize the opportunity to mentor others whenever possible.
Andrew and Austin.
Mentors have played an important role in my life and giving back is essential.
INTERESTS: Spending time with family,
travel, music, and reading.
FAVORITE CHARITies: Various youth

and education charities “…a mentor should stretch the mentee
and challenge them
to become a better person.”
COMPANY: MWV
HEADQUARTERS: Richmond, Virginia

In my opinion, a mentoring relationship is not meant to be comfortable. On
WEB SITE: www.mwv.com the contrary, a mentor should stretch the mentee and challenge them to become
BUSINESS: Packaging. MWV is a global a better person. No matter how amazing a mentee may be, I’ve always found the
packaging company that provides pack- following to be true:
aging solutions to many of the world’s
most admired brands in the healthcare, First, everyone has strengths and development opportunities. Second, building
personal and beauty care, food, beverage,
media and entertainment, and home and
and maintaining positive relationships is a vital component in one’s development.
garden industries. And last, but certainly not least, listening is a crucial skill. Over the years, my
mentors have provided me with feedback that might not have been easy to listen
to…but it was necessary for me to hear. The most important changes I’ve made
in my life have been because of strong mentors who spoke openly and honestly
with me. Those changes have helped me become the woman I am today.
In my opinion, development never ends. As I continue to grow both
personally and professionally, I will always look for those mentors who can help
me improve myself in my life journey. And, as my mother wisely recommended
many years ago, I will also always look for opportunities to help others along
the way.

A company of innovation
A culture of inclusion
As a global leader in packaging solutions, our customers constantly seek innovation.
At MWV, we deliver bold new ideas by creating a diverse and inclusive work
environment. More than 21,000 employees contribute to our growth, help us
maintain our competitive edge, and keep us connected to the
dynamic marketplace we serve.
mwv.com
Frederica M.Williams
I
Whittier Street Health Center
I was born in Freetown, Sierra Leone, in West Africa, and immigrated to

London to attend college. I moved to Boston in 1984. Leaving the security of
my parents’ home at a young age was scary, and I have had to confront and
overcome numerous challenges. I have been able to follow my dreams and over-
TITLE: President & Chief Executive Officer come adversities because of the values of hard work, determination, perseverance,
EDUCATION: BS, Business Administration, hope, and faith my parents had instilled in me. These values, and my clear
London School of Accountancy, Fellow vision for what I wanted in my life, have helped me to build my skills as a leader
of the Institute of Chartered Secretaries
and Administrators, UK (ICSA); Graduate dedicated to serving others. As an immigrant and full-time working mother of
Certificate in Administration and Manage- three sons, persevering through challenging times has taught me patience, made
ment (CSS), Harvard University Extension
School; MBA, Anna Maria College
me stronger, and helped me maintain the energy and motivation it takes to keep
moving forward even when there are obstacles. Also, my important role as a parent
FIRST JOB: My mother’s family-owned
business
means that I have to be efficient and effective so I can successfully balance work
and life.
WHAT I’M READING: Resonant Leader-
ship, by Richard Boyatzis
MY PHILOSOPHY: We should aspire

to live an abundant and joy-filled life, “…I make it a personal priority
to create energy in others…”
celebrating who we are and where we
are at the moment, even when our days
are far from perfect. Our joy should not
be dependent on the circumstances
surrounding us, on what we own, who
we are with, or how successful our career My progression from working as a bank clerk when I first moved to Boston,
happens to be. Joy comes from being the and not having any family and friends to support and guide my career, to being in
real you!
my current position where I am making a difference in the lives of 12,000 vulnerable
FAMILY: Three sons. residents in the communities my organization serves, has required discipline, a
INTERESTS: Reading, traveling abroad, steady focus, and a willingness to evaluate my experiences and learn from them.
interior decorating, wellness. I continue to look for opportunities to remain current and appropriate so I can
FAVORITE CHARITY: Whittier Street serve as a role model to others.
Health Center
As a leader, I make it a personal priority to create energy in others, make
things happen, pave the way, inspire a shared vision, challenge the process, and
empower others to act. I did not have a mentor to rely on, but had the strong
support and example of my parents, especially my mother’s wisdom. I also joined
COMPANY: Whittier Street Health Center several professional organizations that gave me access to resources and learning.
HEADQUARTERS: Roxbury, Because of my experiences, I believe great leaders must be teachers, and should
Massachusetts make the mentoring of others a priority.
WEB SITE: www.wshc.org
When I speak with young people, I encourage them to pursue their dreams
BUSINESS: Urban health care and with a clear vision, determination and plan of execution; to make active changes
social services, serving 12,000 low income
when needed; and stay focused in spite of adversity and challenges.
patients from medically underserved
communities.
EMPLOYEES: 165

Diversity makes us
stronger. Your talents
make us better.
At ARAMARK, our mission is to be a company where the best people want to work…people
from all backgrounds, perspectives and experiences. That mission is reflected throughout our
organization, from our executive offices to our operations at ballparks, universities, elementary
schools and beyond. We are comprised of a rich mosaic of individuals — who together make us
Since 1998, FORTUNE magazine has consistently recognized ARAMARK as one of the top
three most admired companies in its industry. Headquartered in Philadelphia, ARAMARK has
approximately 260,000 employees serving clients in 22 countries.
Recognized as one of For more information about ARAMARK, professional opportunities available, and application
procedures, please visit www.aramark.com
the “40 Best Companies
for Diversity.”
Black Enterprise magazine, 2008
Consistently listed
since 1998 among
“World’s Most
Admired Companies.” www.aramark.com
Fortune magazine, 2009 An equal opportunity/affirmative action employer committed to workforce diversity.
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Barbara S. Wood
G
KBR
Growing up in a farming community in northern Indiana, one of eight children,

the philosophy instilled was clear: work hard, do your best, and be practical.
That led me to accounting and becoming a CPA. Working in public accounting
for a couple of years was a great experience, allowing me to see different businesses,
hone my skills in juggling priorities, and work for a variety of bosses and clients. TITLE: Vice President and
Chief Information Officer
In the early 1980s, I went to work in accounting for an international off-
EDUCATION: Bachelor’s degree in
shore drilling company. Mentoring was not universally practiced, so I used Accounting, Indiana University at South
opportunity—and observation of bosses, peers, and business contacts as models, Bend; Certified Public Accountant
(Indiana - inactive)
both good and bad—to help shape my business practices and approach.
Although mentoring is a very important tool, if you cannot find one, there are FIRST JOB: Various positions at a
nursing home during the summer before
alternative approaches to continue to advance your business skills. high school
Working in the oil industry during the downturn of the 1980s taught me a WHAT I’M READING: The Appeal, by
great deal, including the “Serenity Prayer.” You have to focus on what is within John Grisham
your sphere of influence and apply your energy there. Teamwork and cooperation MY PHILOSOPHY: If you take “good
are vital and need to be deliberately fostered. While people may take a job for a care” of today, tomorrow will take
care of itself. A person must be able to
variety of reasons, I believe they stay because of the people they work with and live, work, and enjoy the daily journey,
their ability to feel like they can make a positive contribution, especially when a treating people with integrity and value,
making the best judgments and choices
business is going through difficult times.
they can at the time. If they do, they will
be able to be proud of the outcome,
whatever it is.
“You have to focus on what is FAMILY: Husband of five years, Jim, and
my three children, ages 26, 24 and 20.
within your sphere of influence INTERESTS: Spending time with family,
and apply your energy there.” including travel, good food, wine, and
entertainment.
FAVORITE CHARITY: Susan G. Komen

for the Cure
Developing my career in global companies, I have come to respect and
appreciate how differing cultures and points of view are a vital part of making
a company successful over the longer term. I’ve also learned that when deal-
ing with such diversity, one should not underestimate the amount of planning,
COMPANY: KBR
patience, and persistence required to successfully enact change.
HEADQUARTERS: Houston, Texas
Although not raised to be particularly adventurous, as my career advanced,
WEB SITE: www.kbr.com
I learned to be willing to explore different paths, leaving a comfort zone for an
opportunity to have a positive impact. When I accepted my first position as BUSINESS: KBR is a leading global
engineering, construction and services
Chief Information Officer, I had the opportunity to learn a great deal about company supporting the energy,
technology, and I taught a great deal about business and process to my team. hydrocarbon, government services, and
The company, the team, and I all gained from the exchange of experiences, and civil infrastructure sectors.
I continue to strive to learn and teach every day. ANNUAL REVENUES: $11.6 billion total
revenue in 2008
EMPLOYEES: More than 57,000

Ellie Yi-Li Yieh
A
Applied Materials, Inc.
At age 15, my parents gave me the best gift imaginable—the chance to immigrate
to the United States—with the hope of giving me and my three siblings a future
with more opportunity than the one we had in Taiwan. This event altered the
direction of my life.
TITLE: Corporate Vice President, Division
General Manager, Etch Business Unit Throughout high school, I excelled in math and science, and UC Berkeley’s
College of Chemistry seemed like the perfect fit. At Berkeley, I was exposed to
EDUCATION: BS, Chemical Engineering,
University of California, Berkeley an environment that was predominately male. As an Asian female, I had to adapt
quickly to thrive. After many years of dedication, sacrifice, and hard work, I am
FIRST JOB: Working for Baskin-Robbins
at 16 years old. It was a great opportunity now the first female to hold my current position as corporate vice president and
for me to learn English. division general manager of the Etch business unit for Applied Materials.
WHAT I’M READING: Better: A
Surgeon’s Notes on Performance, by
Atul Gawande “…I’ve learned that it is a must
MY PHILOSOPHY: Never give up; do the
best you can with your job and life, so to establish trust and respect with
that there are no regrets.
FAMILY: Husband; daughter, 6; and

my team…”
son, 4.
INTERESTS: The symphony. This past March, I celebrated my twentieth anniversary with the company.
FAVORITE CHARITY: Doctors
Looking back at my career, I was constantly given the challenges to develop or
Without Borders turn around products. Under my leadership, I consistently grew revenue and market
share with high profitability for several different product groups. Management
recognized my abilities; this resulted in increased scope and responsibilities.
I find it exciting to work in the semiconductor industry, navigating through
COMPANY: Applied Materials, Inc. fast-changing technical challenges, business environments, and customer needs. To
HEADQUARTERS: Santa Clara, California
win each business, one needs to meet not just the technical and cost requirements,
but to understand the competition and customer. I enjoy this big puzzle of working
WEB SITE: www.appliedmaterials.com
with people and fixing problems. These characteristics work well for this industry,
BUSINESS: World’s leading and with a company and customer base as diverse as Applied Materials.
semiconductor, flat panel, and solar
equipment maker. I was initially shy and introverted by nature, so it took many years of growing
ANNUAL REVENUES: $8.13 billion to hone my leadership skills. As I watched leaders I’ve worked with throughout
the years, I’ve learned that it is a must to establish trust and respect with my
worldwide team and colleagues in order to effectively drive the progress or change needed to
achieve success.
There may not always be an answer for any given situation, but if you have an
open mind and think in terms of what is best for the company, customer, or your
family, you will end up on the right path to success.

Ann Ziegler
T
CDW Corporation
The road from Wall Street M&A lawyer to CFO of an $8 billion revenue
company is neither straight nor obvious. From a mentoring perspective, I always
make clear that, in building a career for yourself, you must be willing to take
(calculated) risks, and you must also find roles about which you can be passionate,
and people with whom you enjoy working. TITLE: Senior Vice President and
Chief Financial Officer
If you had told me 15 years ago that I would be sitting in the chair I occupy
EDUCATION: BA, The College of
today, I would have laughed at you! I enjoyed what I was doing, was good at William & Mary; JD, University of Chicago
my job (by then I was in-house counsel at Sara Lee Corporation), and liked the Law School
people with whom I worked. Then opportunity came knocking in the form of FIRST JOB: Bank teller
a much higher profile role on the M&A/Strategy team at Sara Lee. With some WHAT I’M READING: Fat Envelope
trepidation, I leapt, and learned quickly that I enjoyed the business side even more Frenzy, by Joie Jager-hyman (my older
than the legal side—and that with hard work, I could be successful at it as well. daughter is a junior in high school)
That was the last time that I waited for opportunity to “come knocking.” From MY PHILOSOPHY: If you are comfort-
then on, I kept a keen eye out for what I would enjoy doing next and what I able in your role, it is time to find your
next role.
needed to do to put myself in a position for growth.
FAMILY: Daughters Emma, 16; Reba, 13.
INTERESTS: My daughters, biking, travel.

“…you must be willing to take FAVORITE CHARITY: Mark A. Orloff
(calculated) risks…” Teacher’s Award (award set up in my

husband’s memory to fund further
education of day-school teachers)
I am a firm believer in Madeleine Albright’s quote that “there is a special place in

hell for women who don’t help other women.” It is important to me that her message
is clearly heard, and that other young women are aware of the power and support
COMPANY: CDW Corporation
they can give and receive from each other. It is with this expectation that I mentor
HEADQUARTERS: Vernon Hills, Illinois
and help young women along in their career so that when the opportunity presents
itself, those who have benefited from my help will do the same for some one else. WEB SITE: www.cdw.com
BUSINESS: Technology hardware,

software, and services.
EMPLOYEES: 6,400

Celebrating
Hispanic Heritage Month
Hispanic Heritage Month begins September 15th, the
AXA Burger King Halliburton
anniversary of independence for five Latin American

countries: Costa Rica, El Salvador, Guatemala, Honduras,
and Nicaragua. Today, more than 35 million people in
the United States identify themselves as Hispanic or Latino.
We asked our Hispanic readers to share their stories
IBM ITT KPMG
with us. We wanted to know who influenced them
early on, what they value right now, and what they
share as mentors.
We are proud to introduce these individuals to you;
we applaud their efforts and celebrate their achievements.
Pitney Bowes Shell Sodexo
We hope you’ll enjoy meeting them.
USPS Vanguard Verizon Wal-Mart Waste Management Wellpoint
Victor Andrade Senior Vice President, Information Technology
AXA Equitable Life Insurance Company

Headquarters: New York City
Web site: www.axa-equitable.com
Primary Business: Life insurance, annuity and investment products and services.
Employees: Approximately 11,000 employees and sales personnel
In your opinion, what are the attributes of a great leader that you have employed in
your career?
Honesty and integrity are critical attributes of a great leader, and necessary to build an environ-
ment of trust and respect. Other leaders have taught me that listening is as important as commu-
nicating, and teams respond to a leader who is approachable. The decisiveness of some great leaders
What I’m reading: The Geography
has inspired me when I am faced with making a tough, risky decision.
of Bliss, by Eric Weiner
My philosophies:
What is your most rewarding professional accomplishment?
Be true to yourself.
Set high standards and live by them. One of the first large projects I managed was the implementation of an electronic banking product
to gain market share and increase revenues. Some of my colleagues were skeptical about the feasi-
Interests: Boating and fishing.
bility of my proposed solution. I was given the opportunity to explain the concept and, ultimately,
senior management agreed to adopt my approach. I worked with a great team and the project was
very successful, exceeded expectations and received a lot of recognition.
What is the best advice you have ever received in your career?
“In business, perceptions are reality.” It sounds a bit harsh, but it taught me that the more
effective we are in communicating with our customers and people we work with, the narrower the
gap between perception and reality.
144 Pro f i les i n Di ve rsit y Journal September/October 2009

Celebrating Hispanic Heritage Month
Armando Jacomino President, Latin America & Caribbean Region
Burger King Corp.

Headquarters: Miami, Florida
Web site: www.bk.com
Primary Business: Fast food hamburger restaurant.
Employees: Approximately 27,000 corporate- & company-owned restaurant employees in the U.S.
your career?
To me, a great leader is someone who exceeds expectations, is committed to excellence and is fully
accountable for everything he or she does. In my career, I’ve worked hard to build solid relation-
ships with the company leadership team, my colleagues and my team. I also support my team and
motivate them to perform at their best. Education: Business degree,
Miami Dade Community College
What obstacles have you overcome in your career to date, and how has this made you a What I’m reading:
better leader? Good to Great, by Jim Collins
A long career with one company has many benefits, but can also present some challenges. My philosophy:
When you begin working with a company at a higher level, you are viewed as an experienced Be an example all of the time.
professional and are recognized for your expertise in your particular area. I began my career with Interests:
the BURGER KING® brand as a restaurant team member. I worked hard to obtain the experience Sports, spending time with family.
I needed, so that I could be successful and achieve recognition for my professional development. My
experience over the years has definitely made me a well-rounded leader for my team today.
To understand and appreciate the importance of a team in your overall success. I am fortunate to
have a team that provides me with a solid foundation, so that I can concentrate on implementing
the strategies that will help move our business forward.
Roberto Munoz Vice President, Latin America Region
Halliburton
Headquarters: Houston, Texas, and Dubai, United Arab Emirates
Web site: www.halliburton.com
Primary Business: Energy services.
Employees: 50,000 plus
your career?
• Ethics. I am convinced that we must act with integrity, whether in our work or in our personal
life. Nobody should be considered a role model if they don’t act ethically in all aspects of life.
• Dedication. Whatever the activity, it will produce greater results if it is done with dedication. Education:
This involves focusing all your senses, energy, and efforts on the task at hand, whatever it is. Electrical Engineering degree,
University of Chile
• Commitment. Leaders distinguish themselves when they are committed to the values, objectives,
and practices of the company for which they work. If a person is not committed to his or her What I’m reading:
When Markets Collide,
company, that person will hardly achieve the goals set by their employers.
by Mohamed El-Erian
• Ability to adapt. Committed leaders know how to easily adapt to changes, and help others to My philosophy:
feel committed as well. In fact, leaders have the responsibility to produce changes, and to ensure Constancy of Purpose.
those changes are properly managed. Interests:
Music, outdoor sports.
What obstacles have you overcome in your career to date and how has this made you a
better leader?
I don’t see them as obstacles. I visualize my career path as a steeplechase, in which I must not stop
in front of any hurdle, but jump them at the right moment, at the right speed, and at the right
height to overcome each of them. Those “hurdles” have helped me to teach others that anything
is possible. And that is what others expect from me.

Patt Romero Cronin General Manager, Global Technology Delivery and Delivery Excellence
IBM Corporation
Headquarters: Armonk, New York
Web site: www.ibm.com
Primary Business: Information technology.
Employees: 398,455 worldwide (2008)
When giving advice or mentoring, what strategies and principles do you communicate?
Mentoring has been critical to my success. I advise my mentees to have a “board” of mentors so
they get multiple perspectives. I also tell them that they need to be proactive and reach out to their
mentors as it is important to keep these relationships active. I provide support by helping them to
network, identify opportunities, offer advice on approaches, and counsel them to watch and learn
Education: BS, Combine Science;
from others.
MBA, Information Systems
What I’m reading: What is your most rewarding professional accomplishment?
Jack: Straight from the Gut, I was asked to take an assignment to lead a critical project that had fallen behind its neces-
by Jack Welch and John A. Byrne
sary schedule. The project involved the development and integration of the software technol-
My philosophy: ogy required to support the Olympic Games in Sydney, Australia. The effort involved a team
Go for it!
from multiple nations, spanning four continents, cutting across both geographical and cultural
Interests: boundaries. Through my experience and expertise in software development, command of the
Spending time with my family. Spanish language and culture, and my diversity training with cultures of different countries,
I, with my team, not only got the project back on track, but we delivered flawless performance of
the technology support for the highly successful Sydney Summer Olympic Games.
What obstacles have you overcome in your career to date, and how has this made you a
better leader?
Realizing that it is okay to ask for help.
Frank R. Jimenez Vice President and General Counsel
ITT Corporation
Headquarters: White Plains, New York
Web site: www.itt.com
Primary Business: High technology engineering and manufacturing.
Employees: 40,000
your career?
When they hear the words “great leader,” most people envision a charismatic, larger-than-life
figure. Although there’s nothing necessarily wrong with charisma, I believe leadership is much
more about humility, respect, and centeredness. People like to follow leaders who are comfortable
Education: BS, Biology, University
in their own skin, who treat them kindly (if firmly), and who don’t inflict their own personal
of Miami; JD, Yale Law School;
MBA, Finance & Strategic problems upon them. Great leaders put the organization ahead of themselves, and run the risk
Management, The Wharton School, of making themselves dispensable by building a team that can function in their absence—a team
University of Pennsylvania; MA, filled with the next generation of leaders. Ironically, there’s no greater way to ensure longevity than
National Security & Strategic Studies,
to be other-minded; the more that leaders try to make themselves indispensable, the more their
U.S. Naval War College
teams will long to see them leave.
What I’m reading: The Bottom
Billion: Why the Poorest Countries
What obstacles have you overcome in your career to date, and how has this made you a
are Failing and What Can Be Done
About It, by Paul Collier; The Wine better leader?
Bible, by Karen MacNeil My obstacles pale in comparison to those of my parents, who came to this country from Cuba
My philosophy: without money, power, college diplomas, or English skills. Their example makes me a better leader,
Trust in God more than for it’s a reminder that a team member’s heart and passion are more indicative of future success
you trust in anything else. than their resume.
Interests: Reading, running,
watching college football.

Gabriel de la Rosa Audit Partner
KPMG LLP
Web site: www.us.kpmg.com
Primary Business: Audit, tax and advisory services.
Employees: 22,000
How has your understanding of diversity and inclusion helped you become a better leader?
Diverse perspectives enable you to see challenges through different lenses. Team members bring
a variety of experiences to the table and it is important to draw out those experiences with
relevance to the objectives of the team. I have been rewarded with stronger teams by creating an
inclusive environment where all team members are encouraged to share their views.
Education:
When giving advice or mentoring, what strategies and principles do you communicate? BS, Azusa Pacific University
When mentoring someone, I think it’s important to share as much relevant information about What I’m reading:
yourself as possible to demonstrate your empathy to the mentee. I think it’s also important to Lessons on Leadership:
be candid, and to examine strengths and weaknesses, to help build trust within the relationship. The 7 Fundamental Management
Skills for Leaders at All Levels,
Once you’ve established that trust, you can better help your mentee develop his or her short- and
by Jack Stahl
long-term goals.
My philosophy:
What obstacles have you overcome in your career to date, and how has this made you a Work hard, but play hard.
better leader? Interests: Golf, spending time

Going to a small school. Because I chose to do so, I didn’t have the networks developed by many with my family.
of those who went to large universities. To overcome this, I was diligent about establishing relation-
ships with clients and prospects to help me build my own network.
David R. Ornelas Vice President, Customer Operations
Pitney Bowes Inc.

Headquarters: Stamford, Connecticut
Web site: www.pb.com
Primary Business: Mailstream technology.
Employees: 35,000
The whole notion of inclusion is very motivating. It is one thing to have diversity within a
workforce, but inclusion inspires people to think about the benefits that can be gained by
participating in different cultures or traditions, rather than creating the perception of “winners
and losers.”
Education:
What/who has most influenced you in your career to date? BA, Economics, College
of the Holy Cross in Worcester,
Leading a human resources organization greatly influenced my career. I was exposed to a variety Massachusetts; MBA,
of different functions, from human performance systems to diversity initiatives to workforce The Fuqua School of Business,
development. It was eye-opening as I came to understand the different techniques and skills Duke University
required to mobilize a large workforce. Active engagement with front line employees across all What I’m reading:
levels was another experience as a senior manager that greatly shaped my decision-making Angels and Demons,
approach. To this day, I try not to make decisions solely from World Headquarters. I constantly by Dan Brown
go out into the field to connect with individuals and most of all, listen. The closer to the customer My philosophy:
I can get, the more likely I am to make the right decisions. Have vision and passion for
what you are doing.
What is the best advice you have ever received in your career? Interests:
If you want to be successful and achieve great things, go as hard as you can, but when it’s time Golf.
to rest, it’s time to rest. In addition, be kind and respectful to others and everything else takes
care of itself.

John M. Esquivel Chief Ethics & Compliance Officer and Associate General Counsel
Shell Oil Company, a member of the Royal Dutch Shell Group of Companies
Headquarters: Houston, Texas
Web site: www.shell.com
Primary Business: Energy.
Employees: 22,000 U.S.; 102,000 worldwide
What/who has most influenced you in your career to date?

As I reflect on the most significant influences in the development of my leadership skills, I must
acknowledge my grandfather, a Mexican immigrant with very little formal education who worked
with a pick and shovel for the City Water Board, and taught me the most important fundamentals
of being a good leader. He taught me that there is dignity in all labor. Even if you are digging a
Education: BBA, St. Mary’s
ditch, be proud of your work and do the best job you can do. I also learned from him that we are
University; JD, University of Michigan
all interdependent. The biggest house is not very useful if someone has not laid the plumbing.
What I’m reading: I learned to acknowledge the contributions of others, and let people know how their contribu-
The Last Lecture, by Randy Pausch;
Halftime®: Moving from Success to
tions relate to the larger project so that they can be proud of the accomplishments of the team.
Significance®, by Bob Buford He also taught me the need, if not the obligation, to give back to the community. Though his
family was of very limited means, he always found a way to help people. I can still remember
My philosophy:
Life is a series of choices—be when he literally gave the hat off his head. Because of him, I see the importance of giving back to
intentional about your choices. the community, whether it is the community in which I work, or the community where I live or
Interests: which I am a part of.
I’m a bass player that still likes to
“lock the groove” with just about When giving advice or mentoring, what strategies and principles do you communicate?
any garage band. I encourage people to seek out learning opportunities—whether it is formal education, modeling
great leaders in your organization, or working with consultants—but don’t underestimate the value
of what you can learn from those around you, even from a Mexican immigrant with broken hands
from decades of manual labor.
Ricardo Diaz Director of Business Development, K-12 Education Market
Sodexo
Headquarters: Gaithersburg, Maryland
Web site: www.Sodexousa.com
Primary Business: Leading provider of integrated food and facilities management services in North America.
Employees: 120,000
You can influence people to work with you, or to do business with you, when you are sensitive to
their points of view and the lenses they use to see reality. If you recognize and respect individuality
and celebrate the differences among people they will follow your lead.
Education: BS, Business When giving advice or mentoring, what strategies and principles do you communicate?
Administration; MBA, Marketing I always recommend: to act with integrity, to be loyal, to be disciplined, and never give up. Always
and Sales Specialist
be positive, and be willing to accept constructive criticism.
What I’m reading: The Leader in
Me, by Stephen R. Covey What obstacles have you overcome in your career to date, and how has this made you a
My philosophy: better leader?
Always do the right thing, As a foreigner, coming into the American society and business environment, having to overcome
all the time. the language and the cultural barriers were good challenges. It is possible to accomplish your goals
Interests: Reading, golf. if you know where you want to go and take the steps to get there. It is not always easy.
Know exactly where you want to go, and set challenging but attainable goals for you personally
and professionally. Once you set those goals, do whatever it takes to get there, always doing the
right thing.

Gregory G. Graves District Manager, Los Angeles District
United States Postal Service

Headquarters: Washington, D.C.
Web site: www.usps.com
Primary Business: The Los Angeles Postal District collects, processes, and delivers 14 million pieces
of mail daily to four million residences and 158,000 businesses.
Employees: Nearly 10,000 in the Los Angeles District
Great ideas come from individuals, but no best idea has ever come from a single individual. Once an
idea or principle is brought forward and presented to a group, the greatest limitation is already estab-
lished if the group is not totally inclusive and diverse. From each person’s experience and world view, a
single idea can be viewed from every possible angle and all things considered. I am known for saying,
Education:
“I’ve often had a good idea, but I’ve never had the best idea.” The best idea comes from the group who
BS, Business Degree, Columbia
College; Graduate Business Studies,
is fully diverse and completely inclusive. This is a guiding principle of mine
Colorado University
What I’m reading:
As a leader and in everything you do—be a “finisher.” With this are two rules.
Human Sigma, by John H. Fleming
and Jim Asplund Rule#1. Anyone can take on a challenge or task and anyone can get things started, but the key to
being successful is to finish the things you start. Don’t let perfection lord over and pre-
My philosophy:
Live to serve others well in the
vent you from crossing the finish line. Allow the extraordinary efforts of your timely and
greatest capacity you can master. personal best to be the finish line.
Interests: I like to analyze data and
Rule#2. Never say that you cannot do something because you lack the specific experience. Go into
build analysis models. I also like to every opportunity with an open mind and be the catalyst to change to the status quo.
play golf with friends, peers, and A true leader doesn’t walk in someone else’s exact steps; they take greater strides and find
team members. new ways to do things better. When I start a new job, all I really need are the keys to the
office and a current organizational chart. The rest is gaining understanding of the dynam-
ics of each of the parts and determining how to make them operate more efficiently.
Alba Martinez Principal
Vanguard
Headquarters: Malvern, Pennsylvania
Web site: www.vanguard.com
Primary Business: Financial services.
Employees: 12,500
When people can be their true and open selves, they feel and perform their best. Inclusive work-
places have higher morale, better retention, better access to talent, and ultimately, stronger business
results. I would never accept an environment that is not committed to practicing and promoting
the values of inclusion and diversity to the fullest.
Education:
Bachelor’s Degree, University What/who has most influenced you in your career to date?
of Puerto Rico; Law Degree,
My core values were shaped by the inspiring life example of my grandmother, Panchita Miranda.
Georgetown University Law Center
A farmer in Puerto Rico with a second grade education, she relentlessly pursued an unlikely goal
What I’m reading: for the times—getting six children through college. She understood the connections between
Outliers, by Malcolm Gladwell;
Enough, by John C. Bogle;
her life on a mountain and the rest of the world. Despite her poverty, she was the most generous
The Soloist, by Steve Lopez woman I have ever met.
My philosophies:
What is your most rewarding professional accomplishment?
Always give your best.
Perform in your current role with
I have had the opportunity to make a real difference in people’s lives in every job I’ve ever had. As
passion and excellence. a lawyer, I represented the poor. As head of Philadelphia’s child welfare system, I helped protect
Interests:
children from abuse and find them permanent families through adoption. As president of a United
Family time, music, and Way agency, I connected people with means to people with needs. And now, at Vanguard, the
reading on the beach. business I lead helps families all across the U.S. save for their children’s college education. Having
a positive impact on people’s lives is what makes my work meaningful to me.

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Pedro Correa Vice President, Multilingual Consumer and Business Sales
Verizon Communications
Web site: www.verizon.com
Primary Business: Entertainment/telecommunications.
Employees: 240,000
I view coaching and employee development as a business imperative. My prescription is simple:
Help others achieve and be their best. I candidly share my experiences (including non-successes),
and attempt to help others avoid the pitfalls I’ve already experienced. I remind people that we’re
always on stage, and with that come opportunities for learning and growth. Being a strong com-
Education: University of Delaware
municator, providing “straight-talk” feedback, and if necessary, delivering a “tough love” message
What I’m reading: are critical for successful mentoring and coaching. Respecting, valuing and providing service to
The Post-American World, others are the foundation for giving advice and mentoring. One other thought, I tell mentees that
by Fareed Zakaria
they have to be “In or Out”—you can’t be half-in or half-out—you have to be fully committed.
My philosophy:
Be the best servant I can be. What is the best advice you have ever received in your career?
Interests: Golf. The best advice I ever received was a composite of sound, sincere interest on my behalf:
“Believe in yourself and believe in others. Deliver more than you promise. Create opportunities
for people to develop and grow, and always recognize and demonstrate genuine appreciation for
their accomplishments.”
One of my mentors touched me and inspired me with this advice “Be a Servant Leader. Be
there for others; it is very important to have balance in life and take time out to have fun and be
there for your family.”
Carmen Bauza Vice President and Divisional Merchandising Manager, Beauty
Wal-Mart Stores, Inc.

Headquarters: Bentonville, Arkansas
Web site: www.walmartstores.com
Primary Business: Retail.
Employees: 2 million worldwide
Have the courage to do the right thing because it builds character. I often tell people to be yourself
and find a career that fulfills you. When you set personal and professional goals, stay focused in
achieving those goals. Finally, I advise mentees to live every day like it will be their last. It’s good
to be focused, but it’s important to be positive and enjoy your work.
Education: BS, Fashion
Merchandising and Business, What/who has most influenced you in your career to date?
Seton Hill University
I have been fortunate to have worked for several outstanding people, each of whom has a gift or
What I’m reading: Womenomics, trait that makes them a great leader. I have adapted my leadership style from the lessons learned
by Claire Shipman & Katty Kay; from those leaders. Personally, my father-in-law was a great influence to me. He was a driven
Outliers, by Malcolm Gladwell
man with a tremendous work ethic and passion for life, as well as for his career as a physician.
My philosophies: He always said that “you won the lottery every day, by being alive and in good health.” That could
Things do happen for a reason.
Have fun. Be yourself always!
not be more true.
Interests: Travel, reading, walking. What obstacles have you overcome in your career to date, and how has this made you a
better leader?
In a previous role, I felt I was perfect for a particular position, but when I wasn’t the one selected,
it was tough to pause and reflect. When that happened, I learned to be resilient and humble;
I listened to feedback and learned that you can’t become overly confident.

CHEVRON, the CHEVRON HALLMARK and HUMAN ENERGY are registered trademarks of Chevron Intellectual Property LLC. © 2009 Chevron Corporation. All rights reserved.
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To learn more,
Alex Oseguera Area Vice President, Sacramento/Nevada
Waste Management, Inc.

Headquarters: Houston, Texas
Web site: www.wm.com
Primary Business: Environmental services.
Employees: Approximately 50,000
your career?
I have discovered that great leaders are passionate, curious, and constantly learning. They must
have a perspective of the world at-large that allows them to break down complex issues into under-
standable trends. This ability allows the leader to utilize trends to gauge opportunities, challenges
Education: BA, Economics, Magna
or obstacles, and create the strategies needed for success. Strong leaders must develop exceptional
Cum Laude, California State
University, Stanislaus; listening skills that allow them to gain perspective from multiple points of view, and they must
MS, Foreign Service, Edmund A. never forget to be authentic. Finally, a true leader must be introspective and understand that most
Walsh School of Foreign Service, successes and failures are a direct consequence of one’s leadership.
Georgetown University
What I’m reading: Talent is Never When giving advice or mentoring, what strategies and principles do you communicate?
Enough, by John C. Maxwell I routinely convey to leaders that they must spend considerable time developing strategy, that they
My philosophy: must create the necessary operational mechanisms to ensure success, and that they must not forget
“Destiny is not a matter of chance, to have strong follow-up mechanisms to review the progress and appropriateness of their strategies.
it is a choice; it is not a thing to
be waited for, it is a thing to be
Finally, and most importantly, the positive engagement of their people will ultimately decide the
achieved.”—William Jennings Bryan success of their strategy.
Interests: Current affairs; golf,
coaching soccer, spending time with
my wife and children. I have a quote that was given to me by a college professor and that I always keep and constantly
remember: “Edison did not complain about darkness.”
Linda Jimenez Staff Vice President, Inclusion & Workforce Mobilization
WellPoint, Inc.
Headquarters: Indianapolis, Indiana
Web site: www.wellpoint.com
Primary Business: Health insurance.
Employees: 42,000
your career?
I have several Keys to Success:
• Believe in your ability to succeed—“no person can consistently perform in a manner that is incon-
sistent with the way he sees himself.”
Education: • Get rid of your pride—pride keeps you from trying new things or asking questions because you are
BA, University of Texas at Austin; JD,
University of Texas School
afraid of looking incompetent. It makes you stay in your comfort zone. It makes you focus on appear-
of Law ance rather than potential.
• Cultivate “constructive discontent”—complacency never brings success. Find a way to construc-
What I’m reading:
Womenomics, by Claire tively overcome your frustration and dissatisfaction, either by creating something new or by improving
Shipman & Katty Kay; what already exists.
Swimsuit, by James Patterson • Escape from habit—a habit is something we do without thinking; when we stop thinking, we stop
My philosophy: questioning and dreaming. Habit can cause you to simply go through the motions without thinking
The best way to predict your about the possibilities.
future is to create it. • Engage in continuous learning—this doesn’t mean continually taking courses; but rather, it is about
Interests: Painting pottery, refining and developing new skills through reflection and inquiry. It is about taking your work and
reading, and taking vacations to life experiences and making them your learning lab.
exotic beach locations. • Network and build relationships—everyone is your mentor!

When does diversity of people
become diversity of thought?
Imagine an environment where all professionals are valued, At Pfizer, the largest research-based biomedical and pharmaceutical
involved, supported and respected. Imagine working on company in the world, we don’t imagine these things- we embody
interdisciplinary, diverse and inclusive teams. Imagine your them. We embrace diversity and inclusion because we believe our
unique ideas, perspectives and background playing a vital greatest strength is our ability to leverage the different ideas, talents,
role improving the lives of millions. and cultures of our people. Together, their unique view of the world
benefits the health and quality of life of people everywhere.
To learn more about our people, our products, and our plans
for the future, visit www.pfizer.com
We’re proud to be an equal opportunity employer and welcome applications
from people with different experiences, backgrounds and ethnic origins.
Working together for a healthier world™
®
stories
microtrigger stories
editors notebook
Have You Experienced

These Kinds of Triggers?
By Janet Crenshaw Smith
Ego vs. Super-Ego Double Whammy
“ Last year, I attended the

gala of an industry event. I MicroTriggers are those subtle “
I recently attended a
presentation of a well-known
called in some favors to be industry speaker. I was talking
behaviors, phrases and inequities
seated at the table of a famous, with the speaker about his
historic figure. All who were that trigger an instantaneous remarks, when another person
lucky to be assigned to that in the audience came up to
table listened in awe to the negative response. Here are some us and immediately asked the
stories and best practices he speaker his question. The person
shared with the group. samples for you to consider. interrupting didn’t say anything to
My admiration soon turned me or even acknowledge me. The
to disbelief when I noticed he speaker immediately engaged in
began stating his opinion as fact. Being knowledgeable conversation with the other person, and I was livid! I had
about some of the topics, I began indulging the speaker a hot button pushed, but at the time, I wasn’t sure which
with facts and figures. He then ‘retaliated’ by referring one. As I reflected on the interactions, I recognized that I
to me as ‘dear’ and ‘sweetie,’ and then engaging in felt disrespected by both people. I now know that being
side conversations as I continued to talk. Talk about disrespected is a significant hot button for me.”
egotistical!” -Stephen Barry, MD
-Lauren White, MBA
The Invisible Man

Spanish for Beginners
“ I had just started working for a new company, which
“ I am a middle-aged Latino man. I despise when in this economy is a good thing. I was having a discussion
people (at work, the club, or any other social setting) with my friend/former boss, and I was telling him about
greet me with ‘HOLA,’ particularly when it is not done some of the things that annoy me at my new job.
to non-Latinos in the room. This happens more often For instance, I am triggered when I hold the door for
than I would like: to me, and other Latinos I know.” someone and they don’t say thank you, or when people
walk past my desk, look at me, but don’t speak. What
-Michael Fernando
am I, invisible? I’m in an administrative role, but I would
hate to think that has anything to do with this behavior.”
-Wade Robinson
Janet Crenshaw Smith is president of Ivy Planning Group, LLC, a consulting and
training firm that specializes in diversity strategy and leadership. Her book is titled,
MicroTriggers: 58 Little Things That Have a BIG Impact. Have a MicroTrigger
story to share? Send it to: JSmith@ivygroupllc.com.

Our
Promise
To You:
Profiles in Diversity Journal
is the only magazine in the
industry to guarantee free
editorial space in each issue
for you to share your
corporate Diversity &
Inclusion success stories, best
practices, leadership, great
ideas and innovations, and
WomenWorthWatching®!
For more Diversity, visit

2010 Editorial Calendar
In Every Issue: Catalyst Ɣ MicroTriggers Ɣ Momentum Ɣ Perspectives Ɣ thoughtLeaders
_______________________
Articles In Ad Space / IO Ad Materials
JANUARY / FEBRUARY Nov 13, 2009 Nov 30, 2009 Dec 11, 2009
African-American Heritage Month – Leadership Series
Stories and Advice from Influential African American Leaders in Business
Habits of Highly Effective Diversity Trainers KEY TO FEATURES:
Lessons in Developing a Commitment to Diversity and Effectively Managing It
CEO/Company D&I Leadership Feature – Paid Advertorial Momentum
________________________________ Announcements profiling
MARCH / APRIL Jan 15, 2010 Jan 29, 2010 Feb 19, 2010 senior executives on the
Leading Companies for Supplier Diversity move.
Dos and Don’ts for Promoting Diversity Outside the Organization
Best Practices in Multicultural Marketing Perspectives Columns
Critical Components and Why Companies Need Experts in this Area Successful Diversity &
Generations Upon Generations Inclusion strategies from
Recruiting, Developing and Motivating the Four Generations industry leaders
CEOs Worth Watching – The Best Advice I Ever Received
CEOs Share the Secrets for Success thoughtLeaders
CEO/Company D&I Leadership Feature – Paid Advertorial Articles written by executives
________________________________ who have their “fingers on the
Articles In Ad Space / IO Ad Materials pulse” of what is new and now
MAY / JUNE Mar 19, 2010 Mar 26, 2010 Apr 16, 2010 in diversity & inclusion.
Asian/Pacific-American Heritage Month – Leadership Series
Stories and Advice from Influential Asian/Pacific American Leaders in Business
The Power of GLBT Employees
The Business Case for Developing a Strong Network Group
CEO/Company D&I Leadership Feature – Paid Advertorial
________________________________ 9th Annual
JULY / AUGUST May 14, 2010 May 28, 2010 Jun 18, 2010 WomenWorthWatching® Issue
7th Annual International Innovations in Diversity Awards Each year we bring together some
Philanthropic Success Stories of the Year of the most extraordinary women
Leading Companies for Corporate Giving leaders in business and put them all
Diversity Communications from Human Resource Experts in one great issue. These talented
“How-tos” on Effectively Getting the Word Out on Diversity leaders have a deep sense of
CEO/Company D&I Leadership Feature – Paid Advertorial passion and some of the most
________________________________ exceptional abilities that enable
SEPTEMBER / OCTOBER Jul 16, 2010 Aug 13, 2010 Aug 27, 2010 them to empower many others
9th Annual WomenWorthWatching® Issue – Top Companies for Women in Leadership inside their organizations as well as
Hispanic Heritage Month – Leadership Series outside. The mission of this issue
Stories and Advice from Influential Hispanic American Leaders in Business is to enhance the leadership in
________________________________ organizations for everyone, and we
Articles In Ad Space / IO Ad Materials invite you to share in this
NOVEMBER / DECEMBER Sep 17, 2010 Sep 24, 2010 Oct 15, 2010
experience. INFORMATION:
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featured
corporate spotlight
BOLD denotes Advertiser
Aflac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
www.aflac.com
Dewey & LeBoeuf LLP. . . . . . . . . . . . . . . . . . .108
www.deweyleboeuf.com
featured organizations
Perini Building Company. . . . . . . . . . . . . . . . . . 63

www.periniwest.com
American Airlines. . . . . . . . . . . . . . . . . . . . . . . . . 61 Dickstein Shapiro LLP. .. .. .. .. .. .. .. .. .. .. 26 Pfizer Inc. . . . . . . . . . . . . . . . . . . . . . . . . 75, 155
www.aa.com www.dicksteinshapiro.com www.pfizer.com
Amway. . . . . . . . . . . . . . . . . . . . . . . . . . . . 90, 91 Dow Chemical Company, The. . . . . 27, 54 Pitney Bowes Inc.. .. .. .. .. .. .. .. .. .. 60, 147
www.amway.com www.dow.com www.pb.com
Applied Materials, Inc.. . . . . . . . . . . . . . . . . . .142 Eastman Chemical Company . .. .. 84, 85 Procter & Gamble Company, The . .. .. .. .. 68
www.appliedmaterials.com www.eastman.com www.pg.com
ARAMARK. . . . . . . . . . . . . . . . . . . . . 103, 139 Eastman Kodak Company. . . . . . . . . 6, 66 Prudential Financial, Inc.. . . . . . . . . . . . . . . . .126
www.aramark.com www.kodak.com www.prudential.com
AXA Equitable Ecolab, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Raytheon Company . . . . . . . . . . . . . . 45, 56
Life Insurance Company. . . . . . . . . . . . . 40,144 www.ecolab.com www.raytheon.com
www.axa-equitable.com
Ford Motor Company . . . . . . . . . . . 76, 140 Rockwell Collins, Inc.. .. .. .. .. .. .. 88, 89
Bank of the West . . . . . . . . . . . . . . . . . . . . . 2 www.ford.com www.rockwellcollins.com
www.bankofthewest.com
Freddie Mac . .. .. . 93, Inside Back Cover Royal Dutch Shell . 62, 148, Back Cover
Bausch & Lomb . . . . . . . . . . . . . . . . . . . . . . . . . . 94 www.freddiemac.com www.shell.com
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Georgia Power Co., Ryder Systems, Inc.. .. .. .. .. .. .. 29, 107
BD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 a Southern Company . .. .. .. .. .. .. .. .. .. 105 www.ryder.com
www.bd.com www.georgiapower.com / www.southernco.com
Safeway Inc.. . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
BDO Seidman, LLP. . . . . . . . . . . . . . . . . 4, 64 Google. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 www.safeway.com
www.bdo.com www.google.com
Salt River Project. .. .. .. .. .. .. .. .. 98, 99
Best Buy Co., Inc. . .. .. .. .. .. .. .. .. .. .. .. 123 Graybar Electric Co., Inc. . . . . . . . . . . . . . . . . . 92 www.srpnet.com
www.bestbuy.com www.graybar.com
Science Applications
Blisk Financial Group, The, a Spire Halliburton . .. .. .. .. .. .. .. .. 30, 31, 145 International Corporation . . . . . . . . . . . . . . . . 74
Investment Partners, LLC company. .. .. .. .. 34 www.halliburton.com www.saic.com
www.spireip.com
Harris Corporation. . . . . . . . . . . . . . . . . . . . . . . . 38 Sodexo. . . . . . . . . . . . . . . . . . . . . . . 15, 53, 148
Blue Cross and Blue Shield www.harris.com www.sodexousa.com
of North Carolina . . . . . . . . . . . . . . . . . . .151
www.bcbsnc.com Highmark Inc. . . . . . . . . . . . . . . . . . . . 55, 113 Starwood Hotels &
www.highmark.com Resorts Worldwide, Inc.. .. .. .. .. .. .. .. .. 125
BMO Capital Markets . . . . . . . . . . .17, 128 www.starwoodhotels.com
IBM . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 146
www.bmo.com www.ibm.com SunGard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Burger King Corp.. .. .. .. .. .. .. .. .. .133, 145 www.sungard.com
ITT Corporation . . . . . . . . . . . . . 48, 49, 146
www.burgerking.com www.itt.com Terex Corporation . . . . . . . . . . . . . . . . . . . . . . . . 86
CA, Inc. . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 25 www.terex.com
Ivy Planning Group. .. .. .. .. .. . 156, 157
www.ca.com Textron Systems Corporation,
www.ivyplanningllc.com
Campbell Soup Company. .. .. .. .. .. .. .. 111 a Textron Inc. company . .. .. .. .. .. .. .. .. 120
www.campbellsoup.com KBR, Inc.. . . . . . . . . . . . . . . . . . . . . . . . . 13, 141 www.textron.com
www.kbr.com
Catalyst. .. .. .. .. .. .. .. .. .. .. .. .. 22, 24, 122 U.S. Postal Service. . . . . . . . . . . 58, 77, 150
www.catalyst.org Kelly Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . 43 www.usps.com
www.kellyservices.com
CDW Corporation. .. .. .. .. .. .. .. .. .. .. .. 143 Unilever . . . . . . . . . . . . . . . . . . . . . . . . . . 35, 69
www.cdw.com Kindred Healthcare, Inc.. . . . . . . . . . . . . . . . .132 www.unilever.com
www.kindredhealthcare.com
Chevron . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 UnitedHealth Group. . . . . . . . . . . . . . 96, 97
www.chevron.com KPMG LLP . . . . . . . . . . . . . . . . . . . 19, 42, 147 www.uhc.com
www.kpmg.com
Cisco Systems, Inc.. . . . . . . . . . . . . . . . 73, 87 UPS . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. 106
www.cisco.com MeadWestvaco Corporation. . . 136, 137 www.ups.com
www.meadwestvaco.com
Citigroup Inc. . .. .. .. .. .. .. .. .. .. .. .. .. .. .. 52 Vanguard . .. .. .. .. .. .. .. .. .. 36, 37, 150
www.citi.com Microsoft Corporation. . . . . . . . . . . . 70, 81 www.vanguard.com
www.microsoft.com
Coca-Cola Company, The . .. .. . 116, 117 Verizon. . . . . . . . . . . . . . . . . . . . 100, 101, 152
www.coca-cola.com Monsanto Company. . . . . . . . . . . . . . . . . . . . . . 46 www.verizon.com
www.monsanto.com
Comcast Corporation . . . . . . . . . 134, 135 W.W. Grainger, Inc.. . . . .Inside Cover, 102
www.comcast.com National Grid. .. .. .. .. .. .. .. .. . 104, 127 www.grainger.com
www.nationalgridus.com
ComEd, an Exelon Company. . . . . . . . . . . . .109 Walgreens Co.. . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
www.comed.com Neal, Gerber & Eisenberg LLP . . . . . . . . . . . . 41 www.walgreens.com
www.ngelaw.com
Computer Sciences Corporation. . . . . . . . . . 67 Wal-Mart Stores, Inc.. .. .. .. 50, 51, 152
www.csc.com New York Life Insurance Co.. . . . . 33, 129 www.walmart.com
www.newyorklife.com
Constellation Energy . .. .. .. .. .. .. 65, 72 Waste Management, Inc.. . 23, 112, 154
www.constellation.com New York Times Company, The.114, 115 www.wm.com
www.nytimes.com
Corning Incorporate. . . . . . . . . . . . . . . . . . . . . . 59 WellPoint, Inc. .. .. .. .. .. .. .. 32, 71, 154
www.corning.com Northwestern Mutual. .. .. .. .. .. .. .. .. .. .. 44 www.wellpoint.com
www.nmfn.com
CSC . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . 67 Wells Fargo . .. .. .. .. .. .. .. .. .. .. .. 82, 83
www.csc.com NYSE Euronext. . . . . . . . . . . . . . . . . . . . 78, 79 www.wellsfargo.com
www.nyse.com/nyseeuronext.com
CVS Caremark. . . . . . . . . . . . . . . . . 118, 119 Whittier Street Health Center. .. .. .. .. .. 138
www.cvs.com O’Melveny & Myers LLP. . . . . . . . . . . . . . . . .130 www.wshc.org
www.omm.com
Deloitte LLP . . . . . . . . . . . . . . . . . . . . . . . . . . 80
www.deloitte.com Parker Hannifin. .. .. .. .. .. .. .. . 124, 131
www.parker.com

Rise to new
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Every day brings different challenges.

Luckily, we have a diverse set of solutions.
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We’re a vital part of President Obama’s initiative to stabilize the housing
Every day, thousands of people from all over the world come to us for
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the solutions they need to get their jobs done right. Their issues are an opportunity to have a real impact on our nation’s economy –
diverse. And so are we. That’s why we’ve brought together a team that and your neighbors’ lives. We’ll provide a solid platform for your
includes a variety of backgrounds, strengths and perspectives. For over career and the tools to assist your professional growth.
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Explore the many opportunities we offer in:
Audit | Compliance | Default Asset Management | IT

When you join the Freddie Mac team, you’ll discover an inclusive,
empowering culture with an equal opportunity employer who recognizes
the value of diversity. You’ll also find a total rewards package that
supports your success both at work and in your personal life.
We encourage you to visit us at upcoming diversity conferences,

which are listed on our career site. Visit us online at:
Congratulations to Deb Oler for being named a Woman Worth Watching. That’s getting the job done. FreddieMacDiversity.jobs
careers with impact

CAREERS AT SHELL
The most successful problem solvers look at things differently and see solutions no one else can. Who
would have thought to use fish protein to stop gas freezing in subsea pipes? One of our people did.
And right now we’re looking for more people who can bring a fresh perspective to the energy
challenge. We’ll provide training, support and career choices to develop your potential. We’ll get
you working with some of our most accomplished problem solvers. And together we can help
build a responsible energy future. Think further. For more information and to apply online, Volume 11, Number 5 September / October 2009
please visit www.shell.com/careers. Shell is an equal opportunity employer. $
25.00 U.S.
PROFILES IN DIVERSITY JOURNAL

“Shell provided me with the
opportunity to handle challenges
and manage issues in a dynamic
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privilege to be part of this Shell is the balance between life and
globalized entity and I was work; between exposure and depth
convinced that my journey in “With the open career progression of experience offered to employees,
September / October 2009 • VOLUME 11 NUMBER 5

Shell will be filled with continual opportunity, every employee of Shell and between making profits and
learnings, growth and never-ending can choose his/her own field as per caring for its employees and the
opportunities to contribute.” their interests.” community.”
Gloria Wang Jasmine Tiwari Kishoore Jehan
Environment Officer – HSSEQ Department Senior Associate Researcher Marketing Executive

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Also Featuring an Introduction by Ilene H.

Lang, President & CEO of Catalyst • A Celebration of Hispanic Heritage Month

September / October 2009 • VOLUME 11 NUMBER 5

Every day brings different challenges.

Join us as we play a key role in Making Home Affordable.

Audit | Compliance | Default Asset Management | IT

We encourage you to visit us at upcoming diversity conferences,

careers with impact

Volume 11, Number 5 September / October 2009

WANT TO WORK FOR A

AT BANK OF THE WEST, WE BELIEVE OUR CUSTOMERS ARE

Volume 11, Number 5 September / October 2009

Kimberley Crews Goode

“ We’re bringing in the partner. She’s already on it.”

The diverse and dedicated professionals at BDO honor the contributions

© 2009 BDO Seidman, LLP. All rights reserved.

Volume 11, Number 5 September / October 2009

Kim L. Feil Lisa Ferrero

We champion diversity as a business imperative to help drive innovation.

© Eastman Kodak Company, 2008

Volume 11, Number 5 September / October 2009

Volume 11, Number 5 September / October 2009

Volume 11, Number 5 September / October 2009

Nereida Elizabeth W. Powers

Cathy Plummer Hill

Volume 11, Number 5 September / October 2009

Lauventria Robinson Cathy Suever Ann P. Reeves Deborah L. Rice

Volume 11, Number 5 September / October 2009

Suzzanne Uhland Frederica M. Williams

Amy E. Wagner O’Melveny & Myers LLP

Congratulations are in order…

To each executive in this special issue, we would

Also, congratulations to all the leaders profiled in the Hispanic SUBSCRIPTIONS

12 Pro f i les i n D i ve rsit y Journal September/October 2009

Volume 11, Number 5 SEPTEMBER / OCTOBER 2009

22 Catalyst Women of Color in U.S. Law Firms

24 Viewpoint “ Women in Leadership: Why Not?”

156 MicroTriggers More Triggers from Janet Crenshaw Smith

160 Featured Organizations Organizations and Advertisers 24

2008 Bureau of Labor Statistics Workforce Demographics1

Percent of total workforce Percent of C level jobs

14 Pro f i les i n D i ve rsit y Journal September/October 2009

Women Worth Watching

25 Anne Marie Agnelli 47 Laree Daniel 67 Sharon L. Hays

26 DeAnna Allen 48 Ann D. Davidson 68 Melanie Healey

28 Kathleen Asser Weslock 50 Cynthia (Cindy) Davis 69 Wendy Lee Herrick

29 Amparo Bared 52 Terri Dial 70 Kathleen T. Hogan

30 Lyn Beaty 53 Lorna Donatone 72 Kathleen Hyle

32 Lori Beer 54 Carol A. Dudley 73 Laura K. Ipsen

34 Brenda Blisk 56 Lynn Dugle 74 Deborah James

36 Kathleen C. Bock 57 Kim L. Feil 75 Chizuru Kiyomura

38 Andrea R. Bortner 58 Jo Ann Feindt 76 Marcy S. Klevorn

39 Stacy Brown-Philpot 59 Lisa Ferrero 78 Catherine Langlais

40 Tammy L. Butts 60 Dawn Fitzpatrick 80 Antoinette (Tonie) Leatherberry

41 Patricia S. Cain 61 Susan B. Garcia 82 Michelle Y. Lee

42 Nancy Calderon 62 Swee Chen Goh 84 Theresa K. Lee

43 Teresa Carroll 63 Lorrinda Gray-Davis 86 Bonita Lewis Bell

44 Kimberley Crews Goode 64 Sandra Guy 88 Nan Mattai

46 Shirley Cunningham 66 Joyce P. Haag 90 Candace Matthews

16 Pro f i les i n D i ve rsit y Journal September/October 2009

Access our web page on your

getscanlife.com Your ambition achieved.™

22 Catalyst Women of Color in U.S. Law Firms

24 Viewpoint “ Women in Leadership: Why Not?”

160 Featured Organizations Organizations and Advertisers 24

25 Anne Marie Agnelli 47 Laree Daniel 67 Sharon L. Hays

26 DeAnna Allen 48 Ann D. Davidson 68 Melanie Healey

28 Kathleen Asser Weslock 50 Cynthia (Cindy) Davis 69 Wendy Lee Herrick

29 Amparo Bared 52 Terri Dial 70 Kathleen T. Hogan

30 Lyn Beaty 53 Lorna Donatone 72 Kathleen Hyle

32 Lori Beer 54 Carol A. Dudley 73 Laura K. Ipsen

34 Brenda Blisk 56 Lynn Dugle 74 Deborah James

36 Kathleen C. Bock 57 Kim L. Feil 75 Chizuru Kiyomura

38 Andrea R. Bortner 58 Jo Ann Feindt 76 Marcy S. Klevorn

39 Stacy Brown-Philpot 59 Lisa Ferrero 78 Catherine Langlais

40 Tammy L. Butts 60 Dawn Fitzpatrick 80 Antoinette (Tonie) Leatherberry

41 Patricia S. Cain 61 Susan B. Garcia 82 Michelle Y. Lee

42 Nancy Calderon 62 Swee Chen Goh 84 Theresa K. Lee

43 Teresa Carroll 63 Lorrinda Gray-Davis 86 Bonita Lewis Bell

44 Kimberley Crews Goode 64 Sandra Guy 88 Nan Mattai

46 Shirley Cunningham 66 Joyce P. Haag 90 Candace Matthews

92 Kathleen M. Mazzarella 111 Nancy Reagan 129 Susan Thrope

106 Teri Plummer McClure 125 Sandy Swider