THE BEST BUY CLUB INFORMATION

T 604.899.GOAL • F guide 2010.11

604.899.4601 • canucks.com • rogersarena.ca
Table Of Contents

The best buy Club

Club Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Tickets
Vancouver Canucks Tickets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Change Of Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Refund Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacement Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Best Buy Club Concert Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

ACCESS
Directions To The Game . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Public Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Access For Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Elevators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Public Transportation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

general Contact information

Internet Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone Numbers at a Glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
E-Mail Addresses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

PREMIUM CLIENT Service

Premium Client Service Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Concierge Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Rogers Arena Box Office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Hospitality Suite Rental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Tours. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Additional Amenities:
Restaurants & Lounges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
First Aid & Emergencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Canucks Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Access For Guests With Disabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Lost & Found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
ATM Machines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

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seating Information
Best Buy Club Seating Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

BEST BUY CLUB CATERING

Aramark Sports & Entertainment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Beverage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Billing Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

VANCOUVER Canucks Team Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Policies & Procedures
Access Times For Best Buy Club Members. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Guest List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Minors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Smoking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Alcohol Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Lights Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

BEsT BUY CLUB Rules & Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

General Information
Seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Rogers Arena Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Sound & Vision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Vancouver Canucks Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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WELCOME TO the Best Buy Club.
An unparalleled approach to experiencing a
Canucks game or event at Rogers Arena.

Two artistic and contemporary levels with 176 viewing
seats, the Best Buy Club is located right down the hall
from the General Manager’s box and press box, in the
Canucks’ offensive zone for the first and third periods.
This “hockey expert’s” view allows you to see the play
happen before it happens, an ideal spot to watch a
Canucks game.
Your Best Buy Club Canucks experience starts from the
moment the elevator doors open. A luxurious range of
amenities await, including:
• a full-service no host bar offering premium spirits,
feature cocktails and an extensive wine list
• m
 ultiple flat screen high definition televisions which
will allow you to experience the action wherever you
are in the club, as well as other sporting events.
• c omfortable assigned seating ranging from banquettes
to bar stools
• d edicated Concierge staff to provide service
excellence

• a n all-inclusive food and non-alcoholic beverage

selection including raw bar and chef attended action
stations

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BEST BUY CLUB MEMBER TICKET INFORMATION
VANCOUVER CANUCKS TICKETS
Prior to the start of pre-season play, you will receive a
complete package of all pre-season and regular season NHL
tickets that have been purchased on your account for the
Best Buy Club. Complete details regarding playoff tickets
will be forwarded to you late in the regular season.
CHANGE OF ADDRESS
Please advise your Account Executive immediately should
your address or any other account information change.
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REFUND POLICY
Unfortunately, we cannot accommodate requests for
refunds or exchanges on arena tickets once purchased.
REPLACEMENT POLICY
Like many other buildings across North America, Rogers
Arena has implemented the bar-coding system to access the
building for all events. Therefore, in order to replace a lost
or stolen ticket, the ticket seat number is needed. Please call
your Account Executive with the required information and he
or she will be happy to assist you.
5
BEST BUY CLUB MEMBER TICKET INFORMATION continued

BEST BUY CLUB CONCERT PACKAGE

Rogers Arena attracts numerous world-class concerts and events and the Best Buy Club is a unique area to experience
them.
Concert packages can be purchased for the season at an incremental cost. Please contact your Account Executive to
learn more about the concert package within the Best Buy Club.

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ACCESS
Directions to the game
Rogers Arena is conveniently located at 800 Griffiths Way
in the heart of Vancouver’s theatre and entertainment
district. Easily accessible by public transit (“Stadium”
Skytrain stop, near Gates 2,3, 10 and Rogers Arena Box
Office), Rogers Arena is also within a 15 minute walk of
over 14,000 parking spots. Situated between the Georgia
and Dunsmuir Street Viaducts, the facility is bounded by
Griffiths Way to the west, Pacific Boulevard to the south,
Expo Boulevard to the north, and Abbott Street to the
east.

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ACCESS continued
PUBLIC PARKING
There are numerous pay parking lots in the immediate
vicinity for your guests. Please refer to the following map
for locations.

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ACCESS continued

ACCESS FOR EVENTS public transportation

Best Buy Club members and guests may enter Rogers
Arena through the entrance at Gate 16 in addition to the
six public gates. Gate 16 is on Level 000 with access from
Abbott Street, and is located on the east side of Rogers
Arena. With the exception of children under the age of
two, please be sure that you and your guests are ready to
present your Best Buy Club tickets when arriving for an
event. For game and event access times, please refer to the
Policies & Procedures section.
Rogers Arena is located in the downtown core, and is
easily accessible by public transportation from anywhere
in the lower mainland. The Stadium Skytrain station is
right next door and a number of bus routes pass close by.
Call Translink at 604.521.0400 for route information. If you
have questions regarding transportation for the disabled,
call the Rogers Arena Guests with Disabilities Hotline at
604.899.7445.

ELEVATORS
You will find the east elevators at Gate 16 on ground Level
000 located on Abbott Street. This gate is designated for
use by people with disabilities or guests requiring special
assistance. A passenger zone is available for easy drop off
and pick up of guests. Limousines may also drop off and
pick up guests at Gate 16 while taxis are readily available at
this location.

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general contact information
INTERNET ADDRESS
Canucks Sports & Entertainment and
Vancouver Canucks Internet site: canucks.com
Rogers Arena: rogersarena.ca

Telephone NUMBERS at a glance

DEPARTMENT NUMBER
50/50 Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7850
BBC CONCIERGE. . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7828
Canucks Sports & Entertainment (main reception). . . . . . 604.899.7400
Canucks Team Store (during events). . . . . . . . . . . . . . 604.899.2024
Canucks Team Store (business hours) . . . . . . . . . . . . . 604.899.7590
Disabled Services Hotline. . . . . . . . . . . . . . . . . . . . 604.899.7445
EMERGENCY . . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7500
Event Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7410
Group Tours. . . . . . . . . . . . . . . . . . . . . . . . . . . 604.899.7440
Group Ticket Sales, Canucks . . . . . . . . . . . . . . . . . . 604.899.4625
Guest Services Center L 100 (during events). . . . . . . . . 604.899.2716
Guest Services Center L 300 (during events) . . . . . . . . . 604.899.2718
Hospitality Suite Rental. . . . . . . . . . . . . . . . . . . . . 604.899.GOAL
Restaurant Manager, Best Buy Club, Heather Sawatzky. . . 604.899.7552

Restaurant Reservations
  Captains Room. . . . . . . . . . . . . . . . . . . . . . . . 604.899.7525
  Wiser’s Centre Ice Grill . . . . . . . . . . . . . . . . . . . 604.899.7525
Ticketmaster (charge by phone)
  For all Canucks games . . . . . . . . . . . . . . . . . . . . 1.855.523.6800
  For all concerts and events . . . . . . . . . . . . . . . . . 1.855.985.5000

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PREMIUM CLIENT SERVICE
During regular business hours, please call your Account
Executive for any inquiries. The Premium Client Service Team
can be reached at the following contact information:

Deborah Boren, Director, Lisa McNabb, Manager, John MacIntyre, Manager, Rylan Jay,
Premium Client Service Premium Client Sales & Service Premium Client Sales & Service Account Executive
604.899.7653 604.899.7423 604.899.7496 604.899.7468
Deborah.Boren@canucks.com Lisa.McNabb@canucks.com John.MacIntyre@canucks.com Rylan.Jay@canucks.com

Samantha Docking, James Moore, Adam Smith, Erin Scime,

Account Executive Account Executive Account Executive Administrative Assistant
604.899.7621 604.899.7457 604.899.7648 604.899.7600
Samantha.Docking@canucks.com James.Moore@canucks.com Adam.Smith@canucks.com Erin.Scime@canucks.com

The Premium Client Service Head Concierge phone number

is 604.899.7410. This event line is answered by the Head
Concierge on duty beginning approximately two hours
before the event.

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PREMIUM CLIENT SERVICE CONTINUED

Concierge Service
Our professional Concierge team is readily available during events. They can assist you and your guests with
any questions and concerns you may have, including the following specific matters:

•  assisting with directions and information with respect to the facility

•  information about specific events and ticketing
•  transportation (including arrangements for taxi or limousine service)
•  restaurant reservations
•  first aid or security issues
•  special requests

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PREMIUM CLIENT SERVICE CONTINUED

Rogers Arena Box Office TOURS

The Rogers Arena Box Office is located next to Gate 10 on We will be pleased to arrange tours of Rogers Arena, during
the north plaza off Expo Blvd. Will Call is the best location non-event times, for you and your guests. Please contact
to leave tickets should your guests need to pick them up your Account Executive to make arrangements for a behind
at the last minute. Please be reminded that proper photo the scenes tour that includes a close up look at some of
identification will be required when claiming tickets. The the facility’s unique features. Larger group tours may be
Rogers Arena Box Office is open Monday to Saturday, booked with our Tour Coordinator at 604.899.7440. There
9:30AM to 5:00PM. During Vancouver Canucks games, the will be a nominal charge per person for larger groups.
Rogers Arena Box Office will remain open until the end
of the second period. For concerts the Rogers Arena Box
Office will remain open until the main act goes on stage.
Tickets may be purchased here for all Ticketmaster events
in the city.

HOSPITALITY SUITE RENTALS

One of the most popular premium seating areas in Rogers
Arena continues to be our Hospitality Suites. Watch a
concert or special event from the 400 or 500 Levels and
enjoy a fun and friendly atmosphere for fostering business
relationships, rewarding exceptional performance or
gathering family and friends. For more information on
booking a hospitality suite for a single event, please call
604.899.GOAL.

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BEST BUY CLUB CATERING
Aramark Sports & Entertainment
ARAMARK Sports & Entertainment is the exclusive provider
of all food and beverage services at Rogers Arena, including
Executive Suite catering services, the Best Buy Club, the
Avaya Champions Club and all concession stands. ARAMARK
provides food and beverage services at more than 500,000
locations including professional sports facilities and
convention centers in 15 countries. ARAMARK Executive
Suite catering staff works under the direction of award-
winning Executive Chef David Speight.
Restaurant Manager, Best Buy Club
Heather Sawatzky 604.899.7552
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Beverage Services
The Best Buy Club has a fully stocked cash bar of beer, spir-
its along with an extensive wine list. The bar is open two
hours prior to game time and up to 45 minutes following
the final buzzer.
Billing Procedures
Your Best Buy Club ticket is inclusive of all food and non-
alcoholic beverages in the Club. For all alcoholic bever-
ages you may choose to pay cash or have the bill charged
to your credit card – (MasterCard, the official payment
brand of the Vancouver Canucks), Visa, or American
Express.
Additional Amenities
RESTAURANTS & LOUNGES
Rogers Arena offers a broad range of food services with
choices ranging from five-star dining to quality casual
fare.
Thirty concessions on the two public concourses offer
enough variety to satisfy the most demanding crowd. Some
of the choices include fresh coffee bars, deluxe hot dog
stands, Boston Pizza – including pizza of the month, Amigos
Mexicasa, White Spot classic burgers and fries, a carvery
offering fresh sliced roast beef or turkey sandwiches,
and everyone’s favourite – mini doughnuts. Please note
vegetarian options are also available.
You’ll find more formal dining options on two other
levels of Rogers Arena. These include the Captains Room
restaurant on Level 200 north (open to members only) and
the Wiser’s Centre Ice Grill on Level 400 north, which opens
for dinner two hours prior to game start. Reservations may
be made by phoning 604.899.7525.
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SECURITY
Security personnel are located throughout Rogers Arena
during all events. The premises are also well monitored and
patrolled during non-event times. In case of an emergency,
contact security by alerting our Concierge staff who will
radio for assistance. Security phones are also located
in numerous well-marked locations in the Rogers Arena
parking facilities.
FIRST AID & EMERGENCIES
Complete first aid services, provided by staff trained in
emergency procedures, are available during all events at
Rogers Arena. There are fully equipped first aid rooms on
levels 000, 100 and 300. Your Concierge can assist you in
locating them. Clearly identified emergency exits exist
on every level of Rogers Arena. The Concierge and other
staff members are fully trained in evacuation procedures.
Should an evacuation ever be necessary, please follow their
directions or listen for announcements. You will be led
safely out of the building and to an assembly area.
Additional Amenities continued
CANUCKS CARD
The Canucks Member Card is a cash card that eliminates
the need for signatures, PINs, or loose change. With
a quick swipe your purchase amount is automatically
deducted from funds you deposited onto the card. Use
your Canucks Member Card instead of cash or credit
cards at participating vendors on the concourse level, the
Canucks Team Store and kiosks throughout Rogers Arena.
By using your Canucks Member Card you will benefit from
a convenient payment method, and speedier transactions.
For more information regarding the Canucks Member Card,
please visit www.canucks.com/card or call 604.899.GOAL
(4625). Activate and load your card today at www.canucks.
com/card.
ACCESS FOR GUESTS
WITH DISABILITIES
Rogers Arena has special access features that far exceed
current building code requirements. Disabled guests will
easily be able to take advantage of the facility’s amenities.
Please contact your Account Executive to inquire about the
availability of wheelchair seating in the club. Wheelchairs
are also available should a guest need special assistance
accessing the club from the parkade. Washrooms in the
club are equipped for guests with disabilities. There is
regular arena seating for disabled guests on the ice level
and on the 300 level. Gate 16 on Abbott Street is the
main entrance for our guests with disabilities. One of
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the east elevators located here is dedicated for their use.
Some parking stalls have been designated for guests with
disabilities on each of our two underground parking levels.
Ticketmaster will accommodate requests for aisle seats for
those with service animals. There are TTY/TDD pay phones
on the plaza and Rogers Level 300 for use by the hearing
impaired. You may phone the Disabled Services Hotline
at 604.899.7445 for more information regarding disabled
services.
LOST & FOUND
All lost and found articles are kept in the Canucks Sports
& Entertainment security office at Gate 9. These items are
catalogued and stored for 60 days. After that time, they
are donated to a local charity. Please contact your Account
Executive or Lost and Found directly at 604.899.7803 to
inquire about lost items and arrange pick up. Please note,
lost and found items deemed as valuable, such as a wallet
or jewelry, can only be picked up during weekdays, Monday
to Friday, between 7:00AM and 2:00PM.
ATM MACHINES
Automatic Teller Machines are located on Level 100 in
sections 114, 101 and 104 in the River Rock Club and sections
305 and 317 on the Rogers Level 300.
BEST BUY CLUB SEATING MAP

32
31

29
30

26 *
28
29

25 *
27
28
27

24 *
26
26

23 *
25
25
24
23
MEZZANINE LEVEL: ROW M 22

24
21

22
23
20

21
19
SEATS 1-32

22

20
18

20
17

21

19
19
16

20
15

18
18
14

19
13

17
17

16
12
9 10 11

18
7 8
5 6

17
3 4
2

16
1

16

15
15

14

15
14
14

13
13

13
12

12
11

11

12
10

11
9

10
8
7
10
MAIN LEVEL: ROWS 1-3 6 7
8
9

5
SEATS 1-29 / 101-126
9
4 8
3 7
6 6
2 5
*Seats are wheelchair accessible 1 4

104 103
102 101 1 2
3
5
1 4
106 105
110 109
108 107
102 101 2 2
3
1 125 124 123 122 121 120 119 118 117 116 115 114 113 112 111
106 105
104 103
3 1
108 107
110 109
2 122 121 120 119 118 117 116 115 114 113 112 111
102 101
126 125 124 123 104 103
105
3 109 108
107 106
118 117 116 115 114 113 112 111 110

To purchase arena tickets for an event visit any Ticketmaster Ticket

BEST
Centre, or the Rogers Arena BUY CLUB
Box Office SEATING
at Rogers Arena. CHART WE ARE ALL CANUCKS

Buy online at canucks.com/tickets

Charge-By-Phone at:

1.855.523.6800
All prices include HST, but are subject to applicable service charges.

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CANUCKS TEAM STORE

Vancouver Canucks apparel and collectibles are available
at the Canucks Team Store, located on the Plaza level 100
concourse across from section 113. The Team Store features
a wide variety of the latest Canucks clothing, novelties and
memorabilia. In addition, several Team Store merchandise
booths are located conveniently around each concourse
level. Team Store booths carry a wide range of smaller
novelty items as well as many clothing items such as caps,
T-shirts and jerseys.
The Canucks Team Store is open to the public Monday
to Saturday from 10:00AM to 5:00PM and Sundays from
12:00PM to 5:00PM. Please note that hours may change due
to Rogers Arena Events.
THE TEAM STORE OUTLET
Located at 2893 East Hastings Street at the corner
of Hastings and Renfrew, the Team Store outlet sells
merchandise from last season at clearance prices.
The store is open Mondays – Saturdays 11am – 6pm,
Sundays 12pm – 5pm and open late on game and event
nights. Free parking is located at the back of the store.
You can reach the Team Store outlet at 604-676-8140.

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BEST BUY CLUB POLICIES & PROCEDURES
ACCESS TIMES FOR BEST BUY CLUB
MEMBERS
The Best Buy Club will be open for our guests two hours
prior to the start of each Vancouver Canuck game. If you
have a concert package in the Best Buy Club, access will
be given one hour prior to the start of the event along
with our general doors. Post event, the Best Buy Club may
remain open for up to one hour after the game/event
concludes or midnight, whichever comes first.
CONDUCT
Best Buy Club members are responsible for the proper
conduct of themselves and their guests within the club. In
the event you encounter any security difficulties, please
contact the Concierge. We ask that you follow standard
arena etiquette by staying seated until there is a stoppage
in play so that other guests’ views are not obstructed. No
objects of any sort may be thrown from the club. No laser
pens, firearms, flammable, dangerous, or explosive materi-
als, or contraband may be brought into the club.
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GUEST LIST
The Best Buy Club is an exclusive room offered explicitly to
ticketed guests. No guests are permitted before, during, or
after hockey games, concerts, or other events.
MINORS
Minors are welcome and encouraged to enjoy the Best Buy
Club’s various amenities. A select amount of child-friendly
food options are available by request. Non-alcoholic bever-
ages are plentiful either from the coolers or at the bar.
For visits from FIN, the Vancouver Canucks mascot, please
contact your Concierge.
SMOKING
Canucks Sports & Entertainment is committed to the health
and safety of everyone who visits Rogers Arena. Guests
will only be able to smoke prior to entering the building at
a distance greater than six meters from any entry door or
air intake. In and out privileges will not be granted during
events, including parkade access. This policy will be strictly
enforced by the staff of Rogers Arena in order to keep Rog-
ers Arena a smoke free environment. We appreciate your
cooperation and assistance in communicating this policy to
your guests.
BEST BUY CLUB POLICIES & PROCEDURES CONTINUED
ALCOHOL MANAGEMENT
ARAMARK is licensed to deliver, sell and serve all alcohol
at Rogers Arena. Alcoholic beverages may only be obtained
from ARAMARK, and may not be brought into or removed
from the facility. You are not permitted to carry drinks
containing hard liquor out of the Best Buy Club. This
is a safety requirement of our liquor license. There are
legal prohibitions against the consumption of alcohol
by an obviously intoxicated person, and the purchase or
consumption of alcohol by anyone under 19 years of age.
We ask Best Buy Club members to help ensure that these
policies are adhered to within the club. ARAMARK reserves
the right to check for proper identification and to refuse
or terminate service at any time. All Canucks Sports &
Entertainment guest services staff members have adopted
the TEAM (Techniques for Effective Alcohol Management)
at Rogers Arena. Staff members have been trained to serve
alcohol responsibly and to deal with guests appropriately.
Please be reminded of your potential legal liabilities that
can arise from excessive alcohol consumption and any
unfortunate conduct that might result. Please help us to
ensure you and your guests enjoy alcohol in a responsible
manner. We also ask that you bear in mind the health
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risks that alcohol consumption entails, and that you be
particularly vigilant regarding the prospect of drinking and
driving.
CAMERAS
Because of provisions contained in the contract Canucks
Sports & Entertainment enters into with artists, there
is a strict prohibition against using cameras, or any sort
of video or audio equipment, to record an event or
performance unless otherwise indicated. Canucks Sports
& Entertainment and its employees and agents reserve the
right to confiscate film or tape used for such a purpose.
LIGHTS OUT
A master relay switch controls all televisions, monitors,
stereo receivers and main lights. You can expect all of
these to be turned off as the house lights are lowered
for pre-game shows and at the beginning of concerts and
special entertainment events. This is at the request of
the performing artists. It prevents interference with the
performer’s own lighting, and will help everyone to fully
enjoy the show.
BEST BUY CLUB RULES & REGULATIONS

1 Smoking in the Best Buy Club, the hallways, staircases, or anywhere else in or about Rogers Arena is not permitted.
2 B est Buy Club members acknowledge that for certain events the nature of the event may require VALP to control
lighting and to keep lighting and television monitors off in the club during the performance.
3 U
 se of movie cameras,video tape or audio recording equipment by a Best Buy Club member or any guest of a member
for the purpose of recording the Event is strictly prohibited. VALP and its employees and agents reserve the right to
confiscate the tape or film.
4 No flammable, dangerous or explosive materials shall be taken into or kept in the Best Buy Club.
5 No food or beverages may be consumed in the Best Buy Club which have not been obtained from VALP or a
concessionaire designated by VALP on a “cash on delivery” basis or otherwise as VALP or its concessionaires may agree.
VALP shall have the right to require the immediate removal of any foods or beverages brought into the club.
6 Best Buy Club members and any guest of a member shall conduct themselves in a manner which is consistent with the
character of the Arena as a first class sporting and entertainment facility and shall not in any way impair the use and
enjoyment of the Arena by others or the operations of the Arena. If, in VALP’s opinion, a Best Buy Club member or a
member’s guests are conducting themselves in an objectionable manner, VALP shall have the right to eject them from
the Arena.
7 Best Buy Club members and any guest of a member shall, while in the club or within the Arena or on its grounds,
comply with all provincial and local laws, rules and regulations governing the sale, possession and consumption of
alcoholic beverages.
8 VALP may from time to time adopt appropriate systems and procedures for the security or safety of the Arena, any
persons occupying, using or entering the Arena, or any equipment, furnishings or contents of the Arena, and a Best Buy
Club member shall comply with VALP’s reasonable requirements relating to security and safety procedures.
9 VALP shall have the right to delete, add to or amend any or all of these Rules and Regulations as VALP deems desirable
at its sole discretion for the safety, care and cleanliness of the Arena and the preservation of good order within the
Arena and the Rules and Regulations as amended from time to time shall be kept and observed by Best Buy Club
members and any guest of a member. VALP may from time to time waive any of the Rules as applied to the Best Buy
Club member. VALP is not liable to the Best Buy Club member for any breach of the Rules by other club members.
10 Personal property accompanying persons entering Rogers Arena is brought into Rogers Arena at the sole risk of such
persons, and VALP accepts no responsibility for such property. Best Buy Club members and their guests are responsible
for their personal property and should take care to ensure its safety and security. Do not leave behind personal items in
the club.

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Rogers Arena GENERAL INFORMATION
SEATING
Hockey capacity: 18,810
Large concert capacity: 21,000
Theatre Bowl Capacity: 5,800
The 88 luxury Executive Suites in Rogers Arena have a
combined seating capacity of 1,784. There are 74 Level 200
Suites and 14 Penthouse Suites located on Level 500. There are
2,195 Club Seats on the north side of the plaza seating level.
Several additional Hospitality Suites, offering many of the
same amenities as the Executive Suites, are available for rental
on a per event basis. Refer to page 13.
Through the use of partitions and moveable arena seating,
different seating configurations can quickly be tailored to suit
an event’s specific attendance level. Audiences ranging from
21,000 down to a relatively intimate group of 3,500 can all be
accommodated.
The Avaya Champions Club, located at the north end of Level
200, offers premium seating for 125 exclusive members.
The Best Buy Club, located at the southeast end of Level 500,
offers an exclusive perspective and seating for 179 members.
The Best Buy Club sits nearly 100 feet above ice level for
prime viewing.
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Rogers Arena LEVELS
Parking Level P2 Lower Level parkade—
Club Seat reserved parking. Public
parking for concerts and other events
Parking Level P1 Upper parkade—
Executive Suite reserved parking
Level 000 Back of House—Ice surface, team facilities,
administration, maintenance facilities,
communications and audio/visual control
rooms
Level 100 Plaza Level—Access to Plaza level
seating, The River Rock Club Seats,
main concourse, Canucks Team Store
Level 200 HSBC Executive Level—Captains Room,
Executive Suites, Avaya Champions Club,
Broadcast Suites, Client Service & Ticket
Operations offices, and Crossbar Lounge
Level 300 Rogers Level 300—Upper concourse,
access to Balcony Level seating, wheelchair
seating
Level 400 Wiser’s Centre Ice Grill, Hospitality Suites
Level 500 Penthouse Level—Executive Suites,
Hospitality Suites, Best Buy Club,
broadcast gondola, media seating
Rogers Arena GENERAL INFORMATION continued
SOUND & VISION
The audio and video systems at Rogers Arena are state-of-
the-art. To ensure our fans receive the ultimate audio quality
to enhance their sports and entertainment experience
we have an integrated system highlighted by L-Acoustics
speakers. The main speakers consist of six line source arrays
suspended over the ice, with 360° coverage from seats
behind the glass to the Level 500 suites. The design allows
an audio technician to vary sound levels according to the
particular needs of the building. Geometrically centred
between each speaker array is two separate subwoofer arrays,
each consisting of eight SB28s. Upgrades to the centre hung
scoreboard include the addition of six ARCS speakers to
improve on-ice coverage. The entire system is driven by 23
LA8 amplifiers on a redundant fibre network.
The video screen employs an integrated Daktronics super
system that provides the utmost in clarity and excitement.
The centerhung design incorporates Daktronics high
resolution ProStar® light emitting diode (LED) technology
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with picture elements (pixels) on 10mm (.39") centre-to-
centre spacing. Each of the four main video displays measure
approximately 14 feet high by 24 feet long, with Pure Pixel®
resolution exceeding 300,000 pixels per screen. The main
video screens have a width to height ratio that matches the
high definition (HD) standard 16:9 aspect ratio. Flanking each
main video display are additional full-color LED displays to
present game scores, times and statistics. Each measures
approximately 13 feet six inches high by five feet wide. Large
circular ProAd® displays are suspended above and below
the main video screens. The top ProAd® display measures
approximately 3 feet high by 149 feet in circumference; the
bottom display approximately three feet high by 104 feet
in circumference. One of the largest LED fascia displays has
been installed in front of the 300 level of seating, surrounding
the seating bowl. The display measures over two feet high
and more than 950 feet in circumference. This ProAd®
display, along with those incorporated into the centerhung
scoreboard design, provides complete flexibility compared to
traditional printed or scrolling displays.
Rogers Arena GENERAL INFORMATION continued

VANCOUVER CANUCKS SCHEDULE

game date opponent game date opponent

PS 1 Sept.21.10 FLAMES 20 JAN.07.11 OILERS
PS 2 sept.22.10 OILERS 21 JAN.08.11 RED WINGS
PS 3 sept.25.10 DUCKS 22 JAN.20.11 SHARKS
ps 4 sept.28.10 SHARKS 23 JAN.22.11 FLAMES
1 oct.09.10 KINGS 24 JAN.24.11 STARS
2 oct.11.10 PANTHERS 25 JAN.26.11 PREDATORS
3 oct.17.10 HURRICANES 26 FEB.04.11 BLACKHAWKS
4 OCT.22.10 wild 27 FEB.07.11 SENATORS
5 OCT.26.10 AVALANCHE 28 FEB.09.11 DUCKS
6 NOV.01.10 DEVILS 29 FEB.12.11 FLAMES
7 NOV.06.10 red wings 30 FEB.19.11 STARS
8 NOV.20.10 BLACKHAWKS 31 FEB.22.11 CANADIENS
9 NOV.21.10 COYOTES 32 FEB.24.11 BLUES
10 NOV.24.10 avalanche 33 FEB.26.11 BRUINS
11 NOV.26.10 SHARKS 34 MAR.01.11 BLUE JACKETS
12 DEC.05.10 BLUES 35 MAR.03.11 PREDATORS
13 DEC.08.10 DUCKS 36 MAR.14.11 WILD
14 DEC.11.10 LIGHTENING 37 MAR.16.11 AVALANCHE
15 DEC.15.10 BLUE JACKETS 38 MAR.18.11 coyotes
16 DEC.18.10 LEAFS 39 MAR.31.11 KINGS
17 DEC.26.10 OILERS 40 APR.02.11 OILERS
18 DEC.28.10 FLYERS 41 APR.07.11 flames
19 JAN.05.11 FLAMES

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