Professional Documents
Culture Documents
LATIF
OBJECTIVE
To proof that everything is achievable despite early failures, by putting all the
pasts behind and learn from the ups and downs encountered, that will contribute to
the success of both life and career.
EXPERIENCE DETAILS
Present:
August 2006 – Now
Attached as a IT Lecturer in SAL Group of Colleges, Kuala Lumpur, Malaysia
Past:
February 2004 – July 2006
Attached as a Call Centre Executive in Solsis (M) Sdn Bhd, Selangor,
Malaysia
EDUCATIONAL QUALIFICATION
Academic:
Introduction to Database
Database Programming
Basic Multimedia Technology
Desktop Publishing
Introduction to Computer and Digital Media
Information Technology Application
• Develop approaches to teaching and learning, which are appropriate for the
subject area and reflect developing practice.
Solsis (M) Sdn Bhd, Call Centre Executive (Based in Celcom (M) )
From February 2004-July 2006
1 ) Helpdesk Analyst - Frontline
• Track and follow-up (by phone, email) on the assignments (incident and
service requests) with the respective product owners (after 2 hours) and
vendors (after 4 hours) for the updates of the problem such as ETA of calls,
status and closure of calls to be updated into the system.
• Call and update users of the ETA for any onsite support and also status of the
calls on a daily basis.
Environment: Windows XP, Lotus Smart Suite, Lotus Notes R6, Service Alliance,
KenanFX, ICCS-Clarify, Reflection
• As a Team Member I was directly involved in training the users and to set up
the DVR system which comprises of the PC server an also the CCTV camera in
customers company (particularly bank).
UNITAR,Project Paper
1 ) National Mosque Information System (NAMIS) Team Size-1
PERSONAL PROFILE
OTHERS