Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Standard view
Full view
of .
Look up keyword
Like this
0 of .
Results for:
No results containing your search query
P. 1


Ratings: (0)|Views: 215|Likes:
Published by Yoon Hae

More info:

Published by: Yoon Hae on Mar 29, 2011
Copyright:Attribution Non-commercial


Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less





207, Block C-10,Seksyen 4,Wangsa Maju, Kuala Lumpur,Malaysia 53300 Mobile: +6013 4372384E-mail :sharifahnuraishah@gmail.com
To proof that everything is achievable despite early failures, by putting all thepasts behind and learn from the ups and downs encountered, that will contribute tothe success of both life and career.
:August 2006 – Now
Attached as a
in SAL Group of Colleges, Kuala Lumpur, Malaysia
February 2004 – July 2006
Attached as a
Call Centre Executive
in Solsis (M) Sdn Bhd, Selangor,Malaysia
August 2003 – December 2003
Attached as a
Industrial Training Trainee (Technical)
in T-Melmax SdnBhd, a Microsoft Partner Company and MSC Status Company, Kuala Lumpur,Malaysia
May 1999 – December 1999
Part time personal mathematic tutor for form 1 & 2 student at Kelana Jaya
University Putra Malaysia (UPM), Malaysia
Master in Computer ScienceMajoring in Software Engineering,
[Currently enrolled- expected complete study Dec 2007]
University Tun Abdul Razak (UNITAR), Malaysia
Bachelor of InformationTechnology Majoring in Multimedia, CGPA 2.55
Sekolah Menengah St. Nicholas Convent, Alor Setar, Kedah
SijilPelajaran Malaysia (SPM), Grade 1
Introduction to DatabaseDatabase ProgrammingBasic Multimedia TechnologyDesktop PublishingIntroduction to Computer and Digital MediaInformation Technology Application
Please refer Appendix A.
PROJECT WORK CARRIED OUTSAL Group of CollegesFrom August 2006- Till Date1 ) IT Lecturer
Develop teaching methods, design course units and deliver teaching andassessment activities including lectures, coursework, practicals, and fieldworkaccording to own area of subject specialism.
Develop approaches to teaching and learning, which are appropriate for thesubject area and reflect developing practice.
Contribute to the enhancement of quality teaching within the subject, collegeor faculty.
Contribute to the design of innovative teaching programmes.
Solsis (M) Sdn Bhd, Call Centre Executive (Based in Celcom (M) )From February 2004-July 20061 ) Helpdesk Analyst - Frontline 
Provides early detection of errors in KenanFX environment.
Ensure continuous commitment and timeliness in meeting performancestandards and customer satisfaction. Their must at all time be helpful,courteous and tactful when dealing with internal and external customers.
Track and follow-up (by phone, email) on the assignments (incident andservice requests) with the respective product owners (after 2 hours) andvendors (after 4 hours) for the updates of the problem such as ETA of calls,status and closure of calls to be updated into the system.
Call and update users of the ETA for any onsite support and also status of thecalls on a daily basis.
Report and highlight any delays or outstanding incidents or requests toHelpdesk Supervisor for investigation.
Receive and follow-up on work authorization (chargeable work orders) orquotation from vendors for any out-of-scope work i.e., not covered byvendors contract or warranty required.
Windows XP, Lotus Smart Suite, Lotus Notes R6, Service Alliance,KenanFX, ICCS-Clarify, Reflection
Asterix System Sdn Bhd, Trainee (Technical)From August 2003-December 20031 ) Asterix Network Surveillance Equipment Recorder (ANSER) 
Asterix Network Surveillance Equipment Recorder (ANSER) is a security andsurveillance monitoring system that can be deployed as a remote monitoringand recording system in that covers & secures all areas to prevent criminalactivities. The system is designed to provide the latest technology which isreliable and economical, in addition to having with a user-friendly interface. 
As a Team Member I was directly involved in training the users and to set upthe DVR system which comprises of the PC server an also the CCTV camera incustomers company (particularly bank).
Windows NT 4.0/2000/XP, Direct Draw 1.0 or above, ANSER,Pentium III 800 or above, 256 MB RAM or higher, 8 GB Hard Disk, Nvdia series/ATIseries/ Inter 810,815, or other AGP display card or PCI display card with Direct Draw
2 ) Preventive Maintenance Team Size 3
Preventive Maintenance is a LEXMARK printer maintenance services providedby Asterix System to
Jabatan Pendaftaran Negara, Selangor
As a Team Member I was involved in the maintaining and repairing task.
LEXMARK printer
UNITAR,Project Paper1 ) National Mosque Information System (NAMIS) Team Size-1 
National Mosque Information System is a Web Based Portal Application forNational Mosque. This application handle the process of digital library,document management, forum and virtual Quran.
I was involved as a System Analyst, Programmer and Database Programmerfor this System.
ASP, Macromedia Dreamweaver UltraDev 4.0, IIS, HTML, MS Access97, Javascript, Macromedia Flash 5.0, Swish 2.0
2 ) Student Achievement e-Test (ESAT) Team Size-1 
Student Achievement e-Test is a Web Based Student Assessment Tool builtfor UNITAR. This application automate the process of test creation, testsubmitting, status monitoring and grading.

You're Reading a Free Preview

/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->