Commitment fromJose-Manuel GARCIA, President
In my role as president of
IVI Destination Management
, I’m glad toshare my philosophy of what kind of company our clients can rely on.First, I strongly believe that our remarkably talented people are ourmost valuable asset. I personally enjoy the time I spend with myteam. Some call us the Smurfs because of our turquoise apparel, butI prefer the term “musketeers.” You know, because we’re “
one for all,all for one.
”We’re a full-service destination management company (DMC), but IVI is not “average” in anyway. Since its founding in 1986, we’ve grown from a single office in Cancun to a network ofoffices in seven countries. We’ve grown because our clients recognize great service whenthey get it, and come back to us again and again.I know, most DMC’s boast loudly about how creative they are, and what great parties andevents they offer to groups visiting their destinations. We offer those benefits, too, but we’vebuilt IVI on a solid foundation of “dull and boring” elements like a practical and easy-to-implement set of management processes, qualifying every year for ISO 9001 qualitystandards certification, and a belief in cross-training our staff to prepare them to solve anyproblem, or deal with any emergency, when they are out in the field with you.We guide and counsel our managers and staff, but we do not micromanage them. Our trackrecord of supporting 3,501 client meetings and events shows that creative juices flow in ourveins, and an obsession with customer satisfaction is part of everything we do. We areconstantly adapting new ideas – ask us to tell you about our great new golf events for “realpeople” – so we honestly can claim to be an innovative and trend-setting DMC. If you arenot already an IVI client, please accept my invitation to prove to you that this is true.IVI is now a successful and financially stable organization with proven local and internationalrelationships. I’m confident you’ll enjoy working with my people – my battle-testedmusketeers – because for me they are the cornerstones of our company. So with mypersonal involvement or without it, you’ll always be assured of the very best service a DMCcan provide. And you can get this from IVI throughout Mexico, Argentina, Brazil, Chile,Costa Rica, the Dominican Republic and Panama.Thank you for giving us the chance to earn your trust.