Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword or section
Like this
12Activity

Table Of Contents

1.2.3CRM Update Course
1.2.4CRM Recurrent Training
1.2.5CRM Upgrade Training
1.2.6CRM Transition CRM
2Modules Content
2.1Threat and Error Management
2.3Automation
2.4Leadership, Followership & Team Dynamics
2.5Communication (Communication Styles & Conflict Resolution)
2.6Problem-Solving & Decision Making
2.7Cognition
2.8Stress & Alertness Management
2.9Situational Awareness
3Threat and Error Management
3.2CRM Training in Aviation
3.3Human Performance
3.4Evolution of CRM
3.6Human Factors In Design
3.7The Error Chain
3.9Threat and Error Management
3.10Threat and Error
3.11Warning Flags
3.12Avoid, Trap, Mitigate
4Culture
4.2National Culture
4.3Individualism/Collectivism (IDV)
4.4Effects on Crew Behaviors
4.5Uncertainty Avoidance (UA)
4.6Power Distance (PDI)
4.7Organizational and Professional Culture
5Automation
5.2Flight Deck Automation
5.3What to Automate
5.4Fitts’ List
5.5The Automation Pyramid
5.6The Irony of Automation
5.7The Automation Issue
5.8Interfaces
5.10From an Aircraft Manufacturer
5.11Ergonomic Design Principles
5.12Conclusion
6Leadership and Team Dynamics
6.2Leadership
6.3Leadership Theory
6.4Action-Centred Leadership
6.6Team Building and Maintenance
6.7Individual Development and Satisfaction
6.8The Role of Leader
6.8.1Regulating Information Flow
6.8.2Directing and Coordinating Crew Activities
Directing and coordinating crew activities
6.8.3Motivating Crew Members
6.8.4Leadership Styles
6.9Cockpit Authority Gradient
6.10Followership
6.11Team Dynamics
7Communication
7.2Principles of Communication
7.3Communication Barriers
7.4Communication Styles
7.4.1Assertive Behavior [a1]
7.4.2Aggressive Behavior [a2]
7.4.3Supportive Behavior [s1]
7.4.4Submissive Behavior [s2]
7.5Dealing with Aggression
7.6Conflict Resolution
7.7Problem Solving
8Problem Solving and Decision Making
8.2Structured Decision Making
8.2.1The Model “Footprint”
8.2.2Providing “Seamless Integration”
8.3A Problem-Solving Model
8.4Time Management
8.5The Jade Cargo International Decision-Making Model
9Cognition
9.3A Model of the Cognitive Brain
9.4Input functions
9.4.2Attention
9.4.3Divided Attention
9.5Perception
9.6Processing Functions
9.6.2Sensory Memory
9.6.3Short-Term Memory
9.6.4Long-Term Memory
9.6.5Flashbulb Memory
9.6.6Central Processor/Decision-Maker
9.6.7Problems with Decision Making
9.7Conclusion
10Stress and Alertness
10.1Introduction
10.3Types of Stress
10.3.1Acute Stress
10.3.2Episodic Acute Stress
10.3.3Chronic Stress
10.3.4Sources of Stress
10.3.5Life Stress
10.3.6Environmental Stress
10.3.7Cognitive Stress
10.4Alertness
10.5Sleep Management
10.6Circadian Rhythms
10.7Stress and Alertness Management
10.8Controlled Rest in the Flight Deck
11Situational Awareness
11.1Introduction
11.2Levels of Situation Awareness (SA)
11.3Loss of Situational Awareness
11.4The Safety Window
11.5Situational Awareness and Error Management
11.6Factors Affecting Situational Awareness
11.7Communication and Shared Situational Awareness
11.8Techniques for Better Situational Awareness Management
12Reference Notes
0 of .
Results for:
No results containing your search query
P. 1
CRM

CRM

Ratings: (0)|Views: 11,324|Likes:
Published by msbantel6541

More info:

Published by: msbantel6541 on Mar 30, 2011
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

02/05/2013

pdf

text

original

You're Reading a Free Preview
Pages 6 to 56 are not shown in this preview.

Activity (12)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
s_nazir liked this
Danny Cognal liked this
Aster Dharmawan liked this
rwithery liked this
rwithery liked this
nessus123 liked this
Arp Vallibhakara liked this
Rahul Tripathi liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->