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Definitive Guide to Converged Network Management

Definitive Guide to Converged Network Management

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Published by Marco Langoni

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Published by: Marco Langoni on Apr 02, 2011
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11/03/2011

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The Definitive Guide To
tm
The Definitive Guide To
tm
ConvergedNetwork Management
Ken Camp
 
Introduction
 
i
Introduction to Realtimepublishers
by Don Jones, Series Editor
For several years, now, Realtime has produced dozens and dozens of high-quality books that justhappen to be delivered in electronic format—at no cost to you, the reader. We’ve made thisunique publishing model work through the generous support and cooperation of our sponsors,who agree to bear each book’s production expenses for the benefit of our readers.Although we’ve always offered our publications to you for free, don’t think for a moment thatquality is anything less than our top priority. My job is to make sure that our books are as goodas—and in most cases better than—any printed book that would cost you $40 or more. Ourelectronic publishing model offers several advantages over printed books: You receive chaptersliterally as fast as our authors produce them (hence the “realtime” aspect of our model), and wecan update chapters to reflect the latest changes in technology.I want to point out that our books are by no means paid advertisements or white papers. We’re anindependent publishing company, and an important aspect of my job is to make sure that ourauthors are free to voice their expertise and opinions without reservation or restriction. Wemaintain complete editorial control of our publications, and I’m proud that we’ve produced somany quality books over the past years.I want to extend an invitation to visit us athttp://nexus.realtimepublishers.com, especially if you’ve received this publication from a friend or colleague. We have a wide variety of additionalbooks on a range of topics, and you’re sure to find something that’s of interest to you—and itwon’t cost you a thing. We hope you’ll continue to come to Realtime for your educational needsfar into the future.Until then, enjoy.Don Jones
 
Table of Contents
 
ii
Introduction to Realtimepublishers.................................................................................................. iChapter 1: Introduction to Unifying Network Management and Converged IP Communications .1Convergence Covers Many Areas ...................................................................................................2Infrastructure Convergence in the Network—the Wiring and Circuit Convergence ..........2Service Convergence over a Common IP Networking Environment..................................3Device Convergence—the Convergence of Desktops, Laptops, Tablets, and PDAs..........4Application Convergence—Integration of Enterprise Business Applications withNetwork Services.................................................................................................................5Fixed Mobile Convergence..................................................................................................6VoIP as a Converged Service ..............................................................................................7Voice vs. Data..........................................................................................................8The Cost of Doing Business Drives VoIP...............................................................8Technical Definition vs. Market Definition...........................................................10VoIP or IPT?..................................................................................................................................12A Telephone Call Simplified.............................................................................................13Converting the Analog Signal to Digital ...........................................................................13When Does VoIP Become IPT? ........................................................................................14Intended for PC-to-PC Voice Messaging ..........................................................................15Never Intended to Replace Global Telephony.......................................................15“Free Voice” Was Compelling and Simple...........................................................15Pushes the Edge Over Convergence..................................................................................15Multiple Play..........................................................................................................16New Devices..........................................................................................................16VoIP Can Include Advanced Applications........................................................................17Converged Communications Leads to Converged Applications...................................................18FMC...................................................................................................................................18Summary........................................................................................................................................19Chapter 2: Key Considerations in Effective Voice and Data Integration for a Changing IT/IPLandscape ......................................................................................................................................20Quantifiable Business Processes....................................................................................................20Web-Centric Businesses....................................................................................................20Call Centers........................................................................................................................22IVR Systems......................................................................................................................24CTI.....................................................................................................................................24

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