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Definitive Guide to Enterprise Change Management

Definitive Guide to Enterprise Change Management

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Published by Marco Langoni

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Published by: Marco Langoni on Apr 02, 2011
Copyright:Attribution Non-commercial

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08/16/2013

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Introduction
 
i
Introduction
By Sean Daily, Series Editor
Welcome to
The Definitive Guide to Enterprise Change Management 
!The book you are about to read represents an entirely new modality of book publishing and amajor first in the publishing industry. The founding concept behindRealtimepublishers.comisthe idea of providing readers with high-quality books about today’s most critical IT topics—at nocost to the reader. Although this may sound like a somewhat impossible feat to achieve, it ismade possible through the vision and generosity of corporate sponsors such as Merant, whoagree to bear the book’s production expenses and host the book on its Web site for the benefit of its Web site visitors.It should be pointed out that the free nature of these books does not in any way diminish theirquality. Without reservation, I can tell you that this book is the equivalent of any similar printedbook you might find at your local bookstore (with the notable exception that it won’t cost you$30 to $80). In addition to the free nature of the books, this publishing model provides othersignificant benefits. For example, the electronic nature of this eBook makes events such aschapter updates and additions, or the release of a new edition of the book possible to achieve in afar shorter timeframe than is possible with printed books. Because we publish our titles in “real-time”—that is, as chapters are written or revised by the author—you benefit from receiving theinformation immediately rather than having to wait months or years to receive a completeproduct.Finally, I’d like to note that although it is true that the sponsor’s Web site is the exclusive onlinelocation of the book, this book is by no means a paid advertisement. Realtimepublishers is anindependent publishing company and maintains, by written agreement with the sponsor, 100%editorial control over the content of our titles. However, by hosting this information, Merant hasset itself apart from its competitors by providing real value to its customers and transforming itssite into a true technical resource library—not just a place to learn about its company andproducts. It is my opinion that this system of content delivery is not only of immeasurable valueto readers, but represents the future of book publishing.As series editor, it is my raison d’être to locate and work only with the industry’s leading authorsand editors, and publish books that help IT personnel, IT managers, and users to do theireveryday jobs. To that end, I encourage and welcome your feedback on this or any other book inthe Realtimepublishers.com series. If you would like to submit a comment, question, orsuggestion, please do so by sending an email tofeedback@realtimepublishers.com, leavingfeedback on our Web site atwww.realtimepublishers.com, or calling us at (707) 539-5280.Thanks for reading, and enjoy!Sean DailySeries Editor
 
Table of Contents
 
ii
Introduction...................................................................................................................................... iChapter 1: Understanding the Need for Enterprise Change Management.......................................1Rippling Effects of Change..............................................................................................................1Making a Simple Change.....................................................................................................1Considering a More Complex Change.................................................................................2Implementing Enterprise-Level Changes ............................................................................3Coping with Unintended Consequences..................................................................5The Development of the Need for ECM..........................................................................................5The Rise of Enterprise Applications....................................................................................6Integrating with Point-to-Point Solutions................................................................7Using Integration Middleware.................................................................................8Supporting Business Processes............................................................................................9Understanding the Impact of Enterprise Applications.........................................................9Executive Information Systems Evolve into Data Warehousing.......................................10Meeting Demands of E-Commerce ...................................................................................12Maintaining a Secure Environment ...................................................................................13Failing to Meet Expectations.........................................................................................................14Where’s the ROI? ..............................................................................................................15Failing Projects..................................................................................................................16Applying Stricter Business Controls to IT Processes....................................................................17Improving Financial Controls............................................................................................17Managing Risk.......................................................................................................18Running an Efficient IT Shop................................................................................18Outsourcing Development.....................................................................................18Improving Operational Integration and Regulatory Demands for Change Management..19Leveraging Proprietary Processes..........................................................................19Mandated Change Control.....................................................................................20IT’s Growing Responsibilities.......................................................................................................22Addressing Technological Changes...................................................................................22Adopting Organizational Change ......................................................................................23Increasing Financial Responsibilities ................................................................................23Summary........................................................................................................................................24Chapter 2: Examining the Nature of Enterprise Change Management..........................................25

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