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Guide to Data Center Automation

Guide to Data Center Automation

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Published by Marco Langoni

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Published by: Marco Langoni on Apr 02, 2011
Copyright:Attribution Non-commercial

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07/04/2013

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Data CenterAutomation
The Reference Guide To
tm
Don Jones and Anil Desai
sponsored by
 
Introduction 
 
Introduction to Realtimepublishers
by Don Jones, Series Editor
For several years, now, Realtime has produced dozens and dozens of high-quality books that justhappen to be delivered in electronic format—at no cost to you, the reader. We’ve made thisunique publishing model work through the generous support and cooperation of our sponsors,who agree to bear each book’s production expenses for the benefit of our readers.Although we’ve always offered our publications to you for free, don’t think for a moment thatquality is anything less than our top priority. My job is to make sure that our books are as goodas—and in most cases better than—any printed book that would cost you $40 or more. Ourelectronic publishing model offers several advantages over printed books: You receive chaptersliterally as fast as our authors produce them (hence the “realtime” aspect of our model), and wecan update chapters to reflect the latest changes in technology.I want to point out that our books are by no means paid advertisements or white papers. We’re anindependent publishing company, and an important aspect of my job is to make sure that ourauthors are free to voice their expertise and opinions without reservation or restriction. Wemaintain complete editorial control of our publications, and I’m proud that we’ve produced somany quality books over the past years.I want to extend an invitation to visit us athttp://nexus.realtimepublishers.com, especially if you’ve received this publication from a friend or colleague. We have a wide variety of additionalbooks on a range of topics, and you’re sure to find something that’s of interest to you—and itwon’t cost you a thing. We hope you’ll continue to come to Realtime for your educational needsfar into the future.Until then, enjoy.Don Jones
 i
 
Table of Contents 
 Introduction to Realtimepublishers.................................................................................................. iAn Introduction to Data Center Automation ...................................................................................1Information Technology Infrastructure Library...............................................................................2Benefits of ITIL...................................................................................................................2Improving Levels of Service....................................................................................3Reducing IT Costs....................................................................................................3Enforcing Well-Defined Processes..........................................................................3ITIL Framework Content Organization...............................................................................3ITIL Compliance..................................................................................................................6ITIL Content and Resources................................................................................................6The Business Value of Data Center Automation.............................................................................7Basic Benefits of IT.............................................................................................................7Calculating the Value of IT..................................................................................................8Identifying Costs......................................................................................................8Discovering Business Benefits ................................................................................8Communicating Strategic Business Value...............................................................9Improving the Business Value of IT....................................................................................9The Value of Data Center Automation....................................................................9Implementing Charge-Backs .................................................................................10Enabling Better Decisions......................................................................................10Service Provider.............................................................................................................................11Benefits of Operating IT as a Service Provider.................................................................11Implement the Service Provider Model.............................................................................11Identifying Customers’ Needs...............................................................................12Determining “Product Pricing”..............................................................................12Identifying Service Delivery Details .................................................................................12Measuring Service Levels......................................................................................13Prioritizing Projects ...............................................................................................13Network Configuration Management............................................................................................13NCM Tasks........................................................................................................................14Configuration Management Challenges ............................................................................14NCM Solutions..................................................................................................................15Benefits of Automating NCM............................................................................................15
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