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AHM LMP Day 1_11-05-03

AHM LMP Day 1_11-05-03

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Published by Ralph Paglia
Honda Interactive Network Lead Management Process training presentation.
Honda Interactive Network Lead Management Process training presentation.

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Published by: Ralph Paglia on Apr 03, 2011
Copyright:Attribution Non-commercial

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12/06/2013

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© Copyright 2005 Ralph Paglia - All Rights Reserved© Copyright 2005 Ralph Paglia - All Rights Reserved
Lead Management ProcessLead Management Process
ProcessProcessImprovementImprovementImplementationImplementation
A T T R A C T I N T E R A C T
R E S P O N D S E L LR E S P O N D S E L L
S E R V I C E R E T A I N
LEAD MANAGEMENT PROCESSLEAD MANAGEMENT PROCESS
IMPROVEMENT &IMPROVEMENT &IMPLEMENTATIONIMPLEMENTATION
Results Focused eBusiness WorkshopsResults Focused eBusiness Workshops
 
ATTRACTATTRACTINTERACTINTERACTRESPONDRESPONDSELLSELLSERVICESERVICERETAINRETAIN
Professional Development Programs for Dealerships and their Management teams designed toProfessional Development Programs for Dealerships and their Management teams designed tobuild the understanding, knowledge, skill sets and expertise required for success in today’sbuild the understanding, knowledge, skill sets and expertise required for success in today’seBusiness dealership environment. Designed and facilitated by TAS Certified Catalysts fromeBusiness dealership environment. Designed and facilitated by TAS Certified Catalysts fromReynolds Consulting Services to supplement and leverage AHMeBusiness Programs, TASReynolds Consulting Services to supplement and leverage AHMeBusiness Programs, TASStrategy provides dealers with process improvement solutions proven to increase sales.Strategy provides dealers with process improvement solutions proven to increase sales.
 
© Copyright 2005 Ralph Paglia - All Rights Reserved© Copyright 2005 Ralph Paglia - All Rights Reserved
Lead Management ProcessLead Management Process
ProcessProcessImprovementImprovementImplementationImplementation
11/2/2003 1:38 PM
2
A T T R A C T I N T E R A C T
R E S P O N D S E L LR E S P O N D S E L L
S E R V I C E R E T A I N
 
Lead Management Process Seminar 
Winning On The Web”Winning On The Web”
MISSION:MISSION:To supply dealers with the knowledge andTo supply dealers with the knowledge andunderstanding of specific tasks and skill setsunderstanding of specific tasks and skill setsneeded to improve their Internet closing ratios,needed to improve their Internet closing ratios,improve their response quality to customers,improve their response quality to customers,and meet customer expectations for theand meet customer expectations for theHonda and Acura brands.Honda and Acura brands.
 
© Copyright 2005 Ralph Paglia - All Rights Reserved© Copyright 2005 Ralph Paglia - All Rights Reserved
Lead Management ProcessLead Management Process
ProcessProcessImprovementImprovementImplementationImplementation
11/2/2003 1:38 PM
3
A T T R A C T I N T E R A C T
R E S P O N D S E L LR E S P O N D S E L L
S E R V I C E R E T A I N
Please Silence Your Mobile Phones
Breaks Are limited to 15 Minutes,and Lunch is 45 Minutes
Please Return To The Class Promptlyat the End of Each Break or Lunch
If You Return from a Break Late, You Must Readthe next section out loud (real loud!) to the class…
Locations of Restrooms and Break Area
For Everyone’s Benefit…For Everyone’s Benefit…

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