PHILOSOPHY OF QUALITY
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DEFINITION OF QUALITIES
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Prof. K.K.Chaudhari defines
Quality is whatcustomer expects or requirements of customer.
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J
.M.
J
uran defines
Quality is customersatisfaction achieved through productfeatures, and freedom from deficiencies.
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Quality can be a confusing concept,partly because people view quality inrelation to differing criteria based ontheir individual roles in the value chain,such as:
perfection,
delighting or pleasing the customer,
eliminating waste,
doing it right the first time, and/or
consistency.
Understanding Quality
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