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Table Of Contents

1 Introduction
1.1 Using this book
2 Historical perspective
2.2 Electronic Data Interchange (EDI)
2.3 Emergence of e-commerce
2.4 Supply Chain Planning (SCP)
2.5 Customer Relationship Management (CRM)
2.6 Convergence
3 The present generation
3.1 ERP or enterprise application software
3.2.2 On-line phase
3.2.3 Adaptation phase
3.3 Application functionality
4 The next generation
5 Marketplace dynamics
5.2 Software providers
5.3 VARs, business partners, consultants
5.4 ‘Buyer beware’
6 Initial need
6.1 Why
6.2 Cost
6.3 Justification – cost-benefits
7 Requirements definition
7.1 Getting started
7.2 How to meet these requirements
8 Vendor selection
8.1 Decide how to select a vendor
8.2 The short-list route
8.2.2 Stage 2: potential vendors
8.2.4 Stage 4: the final selection
9 ‘Closing the deal’
9.1 Contract negotiation
9.2 Reflection
10 Introduction to implementation
10.1 Lessons from history
11 Implementation methodology
11.1 The general approach
11.2 Management of the project
11.2.1 Organization
11.2.2 Scope
11.2.3 The project plan
11.2.4 Budget
11.2.5 Problem resolution
11.2.6 Risk assessment
11.2.7 Performance
11.2.8 Vendor management
11.3 System issues
11.4 Training and the need for a training strategy
11.4.1 Define learning objectives
11.4.2 Determine content
11.4.3 Plan
11.4.4 Assess
11.4.5 Review
11.4.6 Cost/budget
12 Implementation
12.1 Implementation of the training strategy – phase 1
12.1.2 Planning
12.2 Define processes
12.2.1 A theoretical framework
12.2.2 ‘Collage’
12.2.3 Understand what is being done now
12.2.4 Quick fixes
12.2.5 Business process re-engineering
12.3 Prototyping
12.3.1 The issues list
12.3.3 Usability
12.4 Pilot
12.4.1 Preparation
12.4.2 Simulation
12.4.3 Follow-up
12.5 Responsibilities
12.6 Documentation
12.6.1 Procedures and work instructions
12.6.2 Job descriptions
12.6.3 Reports
12.6.4 Stationery
12.7 Implementation of the training strategy – phase 2
12.7.1 The programme
12.7.2 Plan
12.7.3 Deliver and assess
12.7.4 Review
12.8.1 Migration of data
12.9 Last minute check
13 GoLive/review
13.1 Problems and problem resolution
13.1.1 The user help-desk
13.1.2 The first month end
13.2 Review
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ERPMaking It Happen The Implementers' Guide to Success

ERPMaking It Happen The Implementers' Guide to Success

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Published by aloushkh

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Published by: aloushkh on Apr 06, 2011
Copyright:Attribution Non-commercial

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04/06/2011

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