GATE-PD- F & B service -2009
An organization chart is a visual representation of the departments and hierarchy of staff positions within an organization.
1.2 FUNCTIONS OF AN ORGANISATION CHART
An organization chart shows the:
Division of work within an organization
The organization chart visually illustrates the relationship of the variousdepartments within a hotel, division or department. It also classifies departments by the type of work they do and their respective areas of responsibilities, e.g.Finance, Food and Beverage, Human Resource, Rooms Division, and Sales andMarketing.
Chain of command and communication
An organization chart does not only show the various departments within a hotel but also the relative staff positions within each department. This chain of command facilitates the flow of informing up and down the hierarchy and helpseliminate incidences of “double bossing”. It also allows all employees to see:
their span of control, if any
the correct line of communication
where they belong within the organization
who their superiors, peers and subordinates are
the hierarchy of positions within other departments
Possible career path for employees
An organization chart allows employees to plan a career path in their chosen professions. Thus, a waiter knows that in order to become an Assistant RestaurantManager; he must first work towards the position of Captain before he may aspireto the position of an Assistant Restaurant Manager.2